Holden's Automotive

I apologize for the confusion Marianne. As I said in our conversation about this, we have not eliminated that part of our service. We only have 4 people in our shop so we dont just assume people need a ride home. Customers have to ask for a ride and we will do our best to accomodate. The day you came in since you didnt ask, we didnt know you needed a ride. But we do prefer that customers secure a ride from someone else because when we provide transportation it takes a tech away from working on another customers car for that amount of time. In the future just let us know when you make your appointment that you will be needing transportation and we will arrange that for you.

Thank you Joe. You and your family have been great customers and friends over the years.

Thank you for giving us the opportunity to serve you Bonny. Let us know whenever we can be of assistance to you again.

It was our pleasure to be of service to you Maya. Dont hesitate to give us a call when you need anything else.

Thank you Penny for your kind words. We are always happy to serve you.

We apprevicate you allowing us to be of service to you Glenda. We have enjoyed helping you over the years

We have certainly enjoyed being able to serve you over the years Rachel. We value you and your whole family greatly.

Thank you Tom. It was our sincere pleasure to take care of your needs.

I do apologize that we gave you a negative impression. I have left several messages for you to call us back but as of yet you have not. I checked with my manager and he related that you dropped the vehicle off so we were not aware that you needed the car back sooner so we did not put it ahead of any of the others. As far as Gary telling you "when you really need something" that was not to mean that your repair was not important. He meant to relay that to call us when you need us again. It was probably a poor choice of words. One can tell from all of our other reviews that we treat everyone as much like family as we can and we value each person and their vehicle greatly. I would love the opportunity to earn back your respect so please give me a call when you can. Also I have spoken with Gary to make sure that we do not have this kind of misunderstanding ever again. Thank you

Thank you Ted. We hope to keep you completely happy in the future.

Martha it has always been our sincere pleasure to be of service to you over the years.

We appreciate the kind words Mark. As always let us know when we can be of any assistance to you and your family.

Let us know when we can be of further service to you Jack. We appreciate your patronage.

It was our pleasure to be of service to you Dreana. Looking forward to the next time we can be of assistance to you.

Thank you Elizabeth for your recommendation. We look forward to helping you in any way we can.

Accomodating our customers the best way we can is a goal of ours. Thank you Joey for allowing us to be of service to you.