Overview

Overall Rating 4.92/5Overall Rating 4.92/5Overall Rating 4.92/5Overall Rating 4.92/5rating 4.92
4.9

( 756 Reviews )

ReScore Reviews™ (5)

ReScore
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5rating 4.8
Original
Overall Rating 2.599998/5Overall Rating 2.599998/5rating 2.599998rating 2.599998rating 2.599998
99% Would Recommend
Latest Review about 15 hours ago

Reviews


AT
Amy T.
Snellville, GA
Ford Mustang
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
04/08/2018
Left feeling I wasted your time
I had a nail in my tire no big service needed but it took most of the day for it to be repaired. And when checking out I was told “ let us know when really need something” and that just left a sour note with me. I really did need your service I left feeling because it wasn’t $400 or more it was a waste of y’all time
Michael H. from Holden's Automotive responded on 04/11/2018

I do apologize that we gave you a negative impression. I have left several messages for you to call us back but as of yet you have not. I checked with my manager and he related that you dropped the vehicle off so we were not aware that you needed the car back sooner so we did not put it ahead of any of the others. As far as Gary telling you "when you really need something" that was not to mean that your repair was not important. He meant to relay that to call us when you need us again. It was probably a poor choice of words. One can tell from all of our other reviews that we treat everyone as much like family as we can and we value each person and their vehicle greatly. I would love the opportunity to earn back your respect so please give me a call when you can. Also I have spoken with Gary to make sure that we do not have this kind of misunderstanding ever again. Thank you

Holden's Automotive

EP
Edgar P.
Loganville, GA
Toyota Corolla
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
08/11/2016 Category: Service
Edgar said the business set his appointment at 8:30 am and they didn't take care of him until 9:30 am.
This review was collected via phone interview by Customer Research Inc.
Michael H. from Holden's Automotive responded on 08/15/2016

Im sorry we took a little longer to service your vehicle than expected Edgar. Although we do set appointments sometimes it is unavoidable that all the racks are tied up at the exact time you come in. We try our best to get you done as close to your time as possible. This is a consequence of being one of the busiest shops in town and I do apologize. We value you as our customer and we never want to be disappointing to you so we will do our best to service you as close to your appt time as posssible in the future.

Holden's Automotive

JJ
Johnathan J.
Georgia
Nissan Altima
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
03/14/2015 Category: Service
Jonathan said this business tried to get him to pay for something he did not need. He would not recommend this business for this reason.
This review was collected via phone interview by Customer Research Inc.
Michael H. from Holden's Automotive responded on 03/23/2015

Your review was not accurate in that we did not try to sell you anything. We were just trying to figure out if Discount Tire was resposible for the broken wheel stud or you were. I am sorry for the misunderstanding and hopefully we can be of service to you in the future. Thank you.
Michael Holden