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A Street Automotive

Average Score
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(16 Reviews)
100
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Business Details

About

Established in 1981, we're an eco-friendly and environmentally proactive shop! Once you come in, we'll dedicate all hours to your vehicle until you drive away in your fully repaired vehicle.

Categories
Auto Repair, Transmission Repair, Car Maintenance
Contact
(253) 833-1000

Business Hours

Mon
8:00 AM - 5:00 PM
Tue
8:00 AM - 5:00 PM
Wed
8:00 AM - 5:00 PM
Thu
8:00 AM - 5:00 PM
Fri
8:00 AM - 5:00 PM
Sat
closed
Sun
closed
* Pacific Time (US & Canada)
225 A St SE Auburn, WA 98002
A Street Automotive's Reviews
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(16 Reviews)

KM
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Kathryn M.
Auburn, WA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
09/13/2020
BEWARE
We took our sons car in to be fixed for a leaking transmission. Unfortunately my son mistakenly told the person at the front desk that he thought it was a rear main seal leak when it actually was a transmission front pump seal that needed to be replaced. If A street automotive had actually diagnosed the problem they would have very easily caught the mistake. All they needed to do was check the oil and transmission fluid levels and/or checked the leaking fluid. Transmission fluid is red while oil is brown/black. Although they did charge us 120.00 for diagnosing the problem, it is clear that they did not. My husband was a mechanic for 40 years and a service writer for 15 to 20 years. He would tell you that you don't take an untrained persons word for it. You, a trained mechanic, diagnose the problem and then write up a service order which you share with the customer. A service order tells you what is wrong with your car and how much it will cost to fix it. AT this point A street automotive tells us they want 4800.00 to replace the transmission. At this point we are having said vehicle towed to a different shop because even if they are correct and it does cost us another 4800.00 to fix, at least we can trust this other shop. Personally,I believe they should refund the money we have paid them. Since it is plain that they did not do a diagnosis, how do i trust them on anything.
The transmission shop that we moved it to says it doesnt need a new transmission. Imagine that!
Not Recommended
Rob G., Owner from A Street Automotive responded on 09/14/2020 10:10 PM

In this case, the customer called our office and asked for a quote to replace a leaking rear engine main seal for a severe engine oil leak on a vehicle that he started to repair himself and could not finish. We quoted him the price for this work over the phone, and he had his vehicle towed in for this repair. The customer and his mother both came into the office and again requested that we replace the rear engine main seal. We quoted the price again in person, and they approved the work.

The customer did not express that he was unsure of where the leak was coming from. He had already started to remove the drive train components and exhaust system to replace the rear engine main seal. The removed parts were stored in the interior and back of the car.

The car was not operational, the engine and transmission were both covered with dirty black oil (no signs of red transmission fluid). We are unable to diagnose a leak on a vehicle that is in a non-running condition and disassembled and we did not charge for a diagnosis at this time.

After we had completely removed the rest of the components to replace the rear engine main seal as requested, we determined that the rear engine main seal was not the source of the leak as we had been told. We called the customer and he authorized us to go ahead and replace the rear engine main seal as requested, and to put the transmission and the parts he removed back together so we could run the car, and diagnose the source of the leak.

At that point, the customer authorized $120 of labor to diagnose the source of the leak. Our diagnosis is that there is a leak from the transmission, and it will need to be rebuilt.

We understand you might want to have a second opinion on this diagnosis, and we have already refunded the $120 diagnosis fee so that you can have the leaks diagnosed again at another shop.  -Rob

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