Welcome to AZ Auto Service, a family-owned and operated automotive repair facility that has been providing reliable and trustworthy service for over 50 years.
Our commitment to excellence has been passed down from generation to generation, as we strive to provide the best possible service to our customers. At AZ Auto Service, we take
Welcome to AZ Auto Service, a family-owned and operated automotive repair facility that has been providing reliable and trustworthy service for over 50 years.
Our commitment to excellence has been passed down from generation to generation, as we strive to provide the best possible service to our customers. At AZ Auto Service, we take pride in our work and believe that quality is the foundation of our success.
Our team of skilled technicians are experts in all aspects of automotive repair and maintenance, and are dedicated to providing personalized service to each and every customer. Whether you need routine maintenance, major repairs, or just some friendly advice, we are here to help.
We understand that your vehicle is an important part of your life, and that's why we treat it with the same care and attention as if it were our own. We use only the highest quality parts and materials, and our state-of-the-art equipment ensures that your vehicle receives the best possible care.
As a family-owned and operated business, we are committed to building lasting relationships with our customers. We believe that honesty, integrity, and trust are the foundation of any successful business, and we strive to earn your trust every day.
We are proud to serve our community, and we thank you for your continued support. If you're looking for a reliable and trustworthy automotive repair facility, look no further than AZ Auto Service.
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Verified Customer
We dropped our car off Saturday morning around 10:30 a.m. and were told we would receive a text and email with the inspection results and estimated repair cost. We waited all day. Around 4:30 p.m., I called to check on it, only to find out they had already closed. Apparently, no one thought it was important to mention that my car would be staying there overnight.
So, because of their lack of communication, I spent the entire weekend without my car, was essentially stranded, and had to miss plans I had already made. Not because there was some major unexpected repair taking days to complete—but because apparently no one thought to pick up the phone and tell me they weren't returning my vehicle.
I received the estimate Sunday morning and immediately responded. I even drove down there, only to find out they were closed until Monday.
Monday morning came and went. No response to my email. No response to my phone call. Finally, around 2:30 p.m., I called again.
And this is where the customer service really took a turn.
Instead of an apology or even an acknowledgment that keeping someone's car all weekend without telling them might be, you know, inconvenient, I was told I should have told them when I dropped the car off that I needed it back that day.
Apparently, when you drop your car off at 10:30 on a Saturday, you are now expected to specifically announce that you would like to have your car back sometime before Monday. Good to know. They also told me the website references them being closed on Sundays, but it also said they are closed on Saturdays which is not true. So not much of a valuable source.
I was also told I should have called earlier Saturday to find out what was happening. Because apparently the customer is responsible for chasing down the service department all day to find out whether their own vehicle is being returned.
Meanwhile, I still haven't gotten a satisfactory explanation for the actual repair issue. They replaced my muffler in 2023, and now, only about 15,000 miles later, I'm being told it needs to be replaced again. I asked a very reasonable question: Why? Was the part defective? Was there an issue with the installation? What caused it to fail so quickly? I still don't have a clear answer.
And then there's the $75 inspection fee. I was repeatedly reminded that they were doing me a "courtesy" by not charging the full $150 inspection fee. After being left without my vehicle for the weekend and receiving essentially zero communication, that "courtesy" didn't feel particularly generous.
I completely understand that repairs take time. I understand that businesses get busy. I understand that sometimes a vehicle can't be finished when expected.
What I don't understand is why communicating that to a customer seems to be so difficult.
A simple phone call Saturday saying, “We won't be able to get this back to you today, so we'll need to keep it until Monday,” would have prevented this entire situation.
Instead, I was left without my car all weekend, missed plans, had to chase them down for information, and then was told that the whole situation was essentially my fault because I didn't specifically ask for my car back that day.
I've been a loyal customer for years, but this experience has seriously changed my opinion. The repair itself is one issue. The way a customer is treated when something goes wrong tells you much more about a business.
If you value your time, your transportation, and basic communication from the people working on your vehicle, I would think twice before using this service department.