My car needed a repair and I didn’t have a mechanic relationship with anyone in my area. I looked up repair shops around me and decided on AAMCO Transmissions & Total car care of Red Bluff in Pasadena TX. Dropped my car off on Monday 01/29 at 5am and left the keys in the drop slot. I called at 8am and spoke to the store manager David who stated he would call me back with info once they know more about what is needed.
David called me back that afternoon and told me the repair cost would be $1527.93. He stated the parts that would be repaired and the hours of labor it would take. I agreed to the repair and David provided me with referrals of finance companies for auto repair loans. I applied and was approved. David called me and stated that once I electronically signed the documents for the loan then he would get notified and they would order parts and begin repair. David said that the car would be completed the next day.. I still didn’t have my car back on Friday so I had my first complaint to David because the repair was taking longer than expected. Saturday February 3rd I got a call that car was ready to pick up. I drove the 2 miles home and the car felt worse than when I took it in. When I called David he was already gone for the weekend. Sunday the car was not drivable at all. The car never had any issues with the issues it was now having.
Monday morning David agreed to have the car towed back to repair shop. Everyday I was told a reason why the repair was not completed. I went up to the shop multiple times a day unannounced and the car was never being worked on. The store manager stated that he had other customers that he needed to assist and he was short a mechanic due to a death in the family.
Thursday February 8th I asked a family member to call to see what was going on with the car because I was not familiar with the repair parts and procedures that were being explained to me. I received a call from David shortly after asking for me to not have “my male friend” call up there again. I said that the male was my dad and I asked him to call because I am still without a working car and I am not being provided consistent information. I said that my dad wanted to know the plan on getting my repair taken care of and David was unable to provide a plan. David said he can only speak to the owners or people on the paperwork so he would only be speaking with me or my partner. The very next day Friday February 9th I got a call that the car was ready. Drove home and the car was again unable to drive Saturday.
Monday February 12th my car gets towed back AGAIN and we start the process all over again. During this time I call the auto repair loan company that I was referred to and they stated that the AAMCO repair shop was paid by the them the day I signed the paperwork online. My 1st payment was still due within 30 days of the application completion (the day I took the car in.) AAMCO had been paid already and I still don’t have a repaired car. The loan company stated that their policy and it is stated that you are only signing when repair is completed. AAMCO manager David told me that until I signed they would not be able to move forward with the repair.
I asked to speak to the AAMCO General Manager a few times and was finally able to reach him. I spoke to the GM Chad at great length about the situation and expressed how dissatisfied I was. He had an explanation reason for every issue I asked about. I asked if they would consider reimbursing me for my rental car? I advised that I was not looking for reimbursement for the first week my car was in repair but I was looking for reimbursement the second week. I asked if they would consider taking any money off of the original quoted repair? I asked if they would honor the $100 off coupon from their website. Chad refused all of my requests. I asked why he felt it was okay to already have been paid on a repair that was not completed and he said that they always ask for the repair loan to be completed so the loan company doesn’t back out of the agreement and they get paid. The loan company stated that they do not want to be working with businesses that operate these practices. They advised they would be working on my complaint on their end directly with the repair shop.
I got my car back on Tuesday 02/13/18. Overall, the repair took 16 days, the $100 off coupon available online was not honored and The company shows no accountability. I do question the parts replaced and what repairs were actually done. The fact that the company was paid before any service was performed is not a good business practice.
I encourage everyone to look for service elsewhere. Mistakes and issues happen, but if a business refuses to take any responsibility then it needs to be known to possible new customers. It also says a lot that another customer posted a similar complaint and the company responded back defensively and called the customer a deadbeat. That’s the way they practice business and professionalism.
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David called me back that afternoon and told me the repair cost would be $1527.93. He stated the parts that would be repaired and the hours of labor it would take. I agreed to the repair and David provided me with referrals of finance companies for auto repair loans. I applied and was approved. David called me and stated that once I electronically signed the documents for the loan then he would get notified and they would order parts and begin repair. David said that the car would be completed the next day.. I still didn’t have my car back on Friday so I had my first complaint to David because the repair was taking longer than expected. Saturday February 3rd I got a call that car was ready to pick up. I drove the 2 miles home and the car felt worse than when I took it in. When I called David he was already gone for the weekend. Sunday the car was not drivable at all. The car never had any issues with the issues it was now having.
Monday morning David agreed to have the car towed back to repair shop. Everyday I was told a reason why the repair was not completed. I went up to the shop multiple times a day unannounced and the car was never being worked on. The store manager stated that he had other customers that he needed to assist and he was short a mechanic due to a death in the family.
Thursday February 8th I asked a family member to call to see what was going on with the car because I was not familiar with the repair parts and procedures that were being explained to me. I received a call from David shortly after asking for me to not have “my male friend” call up there again. I said that the male was my dad and I asked him to call because I am still without a working car and I am not being provided consistent information. I said that my dad wanted to know the plan on getting my repair taken care of and David was unable to provide a plan. David said he can only speak to the owners or people on the paperwork so he would only be speaking with me or my partner. The very next day Friday February 9th I got a call that the car was ready. Drove home and the car was again unable to drive Saturday.
Monday February 12th my car gets towed back AGAIN and we start the process all over again. During this time I call the auto repair loan company that I was referred to and they stated that the AAMCO repair shop was paid by the them the day I signed the paperwork online. My 1st payment was still due within 30 days of the application completion (the day I took the car in.) AAMCO had been paid already and I still don’t have a repaired car. The loan company stated that their policy and it is stated that you are only signing when repair is completed. AAMCO manager David told me that until I signed they would not be able to move forward with the repair.
I asked to speak to the AAMCO General Manager a few times and was finally able to reach him. I spoke to the GM Chad at great length about the situation and expressed how dissatisfied I was. He had an explanation reason for every issue I asked about. I asked if they would consider reimbursing me for my rental car? I advised that I was not looking for reimbursement for the first week my car was in repair but I was looking for reimbursement the second week. I asked if they would consider taking any money off of the original quoted repair? I asked if they would honor the $100 off coupon from their website. Chad refused all of my requests. I asked why he felt it was okay to already have been paid on a repair that was not completed and he said that they always ask for the repair loan to be completed so the loan company doesn’t back out of the agreement and they get paid. The loan company stated that they do not want to be working with businesses that operate these practices. They advised they would be working on my complaint on their end directly with the repair shop.
I got my car back on Tuesday 02/13/18. Overall, the repair took 16 days, the $100 off coupon available online was not honored and The company shows no accountability. I do question the parts replaced and what repairs were actually done. The fact that the company was paid before any service was performed is not a good business practice.
I encourage everyone to look for service elsewhere. Mistakes and issues happen, but if a business refuses to take any responsibility then it needs to be known to possible new customers. It also says a lot that another customer posted a similar complaint and the company responded back defensively and called the customer a deadbeat. That’s the way they practice business and professionalism.