Reviews
BM
Brian M.
Weymouth, MA
Mercury Grand Marquis
Verified
Brian said the business did a good job.
Recommended
This review was collected via phone interview by Customer Research Inc.
ML
Marion L.
Weymouth, MA
Ford Five Hundred
Verified
Marion said she would recommend this business for service.
Recommended
This review was collected via phone interview by Customer Research Inc.
YU
Yonca U.
Hingham, MA
BMW 3 Series
Verified
Yonca said she received good service from this business.
Recommended
This review was collected via phone interview by Customer Research Inc.
LH
LARRY H.
Pembroke, MA
Dodge Grand Caravan
Verified
As always All Make Auto dose a great job on my car I trust there work, there shop is always clean and the waite room is alas very clean while for work to be done
I have been doing business with All Make Auto for 24 years
Recommended
CL
Christina L.
Weymouth, MA
Subaru Forester
Verified
Christina said the staff got her vehicle in on time and out in a timely manner.
Recommended
This review was collected via phone interview by Customer Research Inc.
MD
Micheal D.
Hingham, MA
Ram Pickup
Verified
Micheal said they have always done a good job and they are able to get the work completed quickly.
Recommended
This review was collected via phone interview by Customer Research Inc.
PR
Paula R.
Hull, MA
Honda Odyssey
Verified
Paula said that the staff was very quick, they called and explained the issues and gave her options to fix them. It was a positive experience, the price was very reasonable and she felt like she could trust them.
Recommended
This review was collected via phone interview by Customer Research Inc.
BW
Brian W.
Hingham, MA
Chevrolet Malibu
Verified
Brian said that he feels like they always do a good job, they are knowledgeable and timely.
Recommended
This review was collected via phone interview by Customer Research Inc.
CH
Charles H.
Weymouth, MA
Chevrolet Astro Cargo Van
Verified
Spoke with Phillip. He said he is a long time customer.
Recommended
This review was collected via phone interview by Customer Research Inc.
CM
CHARLES M.
Hanover, MA
Jaguar S-TYPE
Verified
EXCELLENT, AS USUAL...
The staff here always performs beyond my expectations for service and price. They brought several
small (but potentially able to grow into something big) issued and let me know about them, and were addressed
before I got there to pick up my car...
Always satisfactory work and easy to deal with...
small (but potentially able to grow into something big) issued and let me know about them, and were addressed
before I got there to pick up my car...
Always satisfactory work and easy to deal with...
Recommended
SC
Scott C.
Pembroke, MA
Jeep Cherokee
Verified
Scott said the staff took good care of him and did a good job.
Recommended
This review was collected via phone interview by Customer Research Inc.
PS
Peter S.
Hull, MA
Toyota Sequoia
Verified
Peter said the staff did a good job, for an honest price.
Recommended
This review was collected via phone interview by Customer Research Inc.
CM
Charles M.
Hingham, MA
Ford F-150
Verified
Spoke with Carol. She said the staff are prompt, and do a good job.
Recommended
This review was collected via phone interview by Customer Research Inc.
MM
Margaret M.
Boston, MA
Chevrolet Classic
Verified
Spoke with Diane. She said the employees provided good customer service and they completed the service right away.
Recommended
This review was collected via phone interview by Customer Research Inc.
TP
Tara P.
Weymouth, MA
Toyota Highlander
Verified
Tara said the facility is inexpensive compared to others, they are quick, and do a phenomenal job.
Recommended
This review was collected via phone interview by Customer Research Inc.
TM
TIMOTHY M.
Weymouth, MA
Toyota Camry
Verified
Customer service
Thanks for taking care of my daughter's car,you did everything I asked for and more very reasonable and the car is running great.Thanks again
Recommended
JL
Janet L.
Hingham, MA
Toyota Camry
Verified
Janet said she took her vehicle in on Monday. They ordered the parts and had her vehicle ready by Tuesday afternoon. They were so friendly, dependable, and accommodating. Her vehicle is running like new. She always has service there, and she's never had a problem when she leaves. Their mechanics are fabulous. Sandra is amazing and she knows as much as the mechanics. She is very friendly and she calls with prices before the service.
Recommended
This review was collected via phone interview by Customer Research Inc.
JC
John C.
Weymouth, MA
Ford Super Duty F-550 DRW
Verified
John said the service is good.
Recommended
This review was collected via phone interview by Customer Research Inc.
RD
Raymond D.
Hingham, MA
GMC
Verified
Raymond said the staff was friendly. The business provided good, quick service.
Recommended
This review was collected via phone interview by Customer Research Inc.
MB
MIKE B.
Weymouth, MA
Toyota Camry
Verified
ReScore Review™
Not a complainer
I have been there many times since I moved to Weymouth in 2002. I have had five or six different vehicles in for service there. They have always done exemplary work. I have never complained about any work they have done nor have had any reason to. There have never been any callbacks. This cabin air filter nonsense is a well known scam in the auto business. I understand flat rate fees. They get you for $52 total for a $12 filter that I didn’t ask anyone to check or replace. I’m surprised that they stoop this low. The tranny fluid needs replacing why didn’t they do that? What about a radiator flush? You usually get this sort of stuff at Jiffy Lube.
Original Review
Sad ending
Been coming here for years. Came in for a lube oil and filter.also needed a sticker. Walked out with a bill for $168. Upon review of the bill, I noticed a charge for $39 dollars for changing a cabin air filter. I asked who told you to change the cabin air filter. She replied it’s just something that we do. I went back the next business day and the owner got irate. I told him nobody asked them to check or replace anything but the oil filter. They lost a loyal customer over $39. (Check YouTube for replacement of your cabin air filter. It’s a 3 minute job dropping the glove box out of the way.) don’t fall for this scam. It’s not part of any sticker inspection
Marian D. from All Make Auto Care Inc responded on 04/02/2018
Mr. Barreda came into the shop on 3-30-2018 for an oil change and a inspection sticker. Mr. Barreda was waiting in the waiting room and was told it was going to be a little bit longer because he needed a cabin air filter and it had to be ordered. When the filter arrived Mr. Barreda paid the bill and we showed him his old filter to which he stated " Well I guess I got my money out of that one" Here at All-Make we do not just change your oil. We go through the vehicle completely and make sure you will not be back to the shop one week later with other issues and if Mr. Barreda did not want the cabin air filter he could of just told me while he was waiting that he did not want it and I would have just sent it back to the store. Our invoice computer gives us the labor we don't just make it up ourselves. Mr. Barreda has been here 7 times total since 2013 and always complaining and never satisfied. His remarks after the second sentence are all false. Nobody told Mr. Barreda the filter was part of the sticker. It's maintenance and the sticker was done first.
Not quiet sure what we did wrong???? but I guess going that extra mile doesn't work for everybody!!!!!!!!!!!!
Marian D. from All Make Auto Care Inc responded on 04/05/2018
Mr Barreda you still didn't answer any of the questions. Instead of going through this childish behavior why didn't you just say you didn't want the cabin air filter?