Overview

Overall Rating 4.81/5Overall Rating 4.81/5Overall Rating 4.81/5Overall Rating 4.81/5rating 4.81

481 Reviews

98% Would Recommend
Latest Review 3 days ago

Reviews


TJ
Tabatha J.
Silver Spring, MD
Honda Odyssey
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/13/2018 Category: Service
Tabatha said she is able to drop off and pick up her vehicle the same day at this business. Everything she needed was done. The employees didn't do anything extra, and they replaced the wipers as she had asked.
This review was collected via phone interview by Customer Research Inc.

RS
Rachel S.
hyattsville, MD
Jeep Cherokee
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/08/2018 Category: Service
Rachel said her vehicle runs very good and everything went great at this facility.
This review was collected via phone interview by Customer Research Inc.

WB
WILLIAM B.
Washington, DC
BMW M5
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/26/2018
Trusted and Super Reliable!
I am very pleased with Allen Automotive service because they are honest, knowledgable and experienced.

William.B

BP
Bruce P.
Silver Spring, MD
Honda Civic Cpe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/23/2018 Category: Service
Bruce said he has been with the business for years and he has that level of trust.
This review was collected via phone interview by Customer Research Inc.

GW
GWEN W.
Silver Spring, MD
Honda CR-V
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
07/21/2018
Not sure you're special
I told you about my rear wiper not working and you said it was because of no fluids. Well it still does not work. I'm not sure I would recommend. Your attention to client is lacking. I do not feel my car was fully serviced for the price you charged.

TL
Tim L.
Bethesda, MD
Ford Police Interceptor
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/20/2018 Category: Service
Tim said the service was fast and he did not have to buy a rental vehicle for more than one day. He also said the price was a little expensive but it is good work and they were personable. He said they were also clean and friendly.
This review was collected via phone interview by Customer Research Inc.

DB
Dorthy B.
Reading, PA
Honda Pilot
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/20/2018 Category: Service
Dorthy said she is very satisfied with the business. The staff is very helpful and honest.
This review was collected via phone interview by Customer Research Inc.

KH
Ken H.
Maryland
Ford Econoline Wagon
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/20/2018 Category: Service
Ken said, Mike did an outstanding, quick and professional job for him.
This review was collected via phone interview by Customer Research Inc.

BW
Brian W.
Silver Spring, MD
Honda Civic Si
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/20/2018 Category: Service
Brian said they were great. They did a good job, with a price that was reasonable. It was done very quickly. They are very friendly.
This review was collected via phone interview by Customer Research Inc.

JS
Jose S.
Washington, DC
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/16/2018 Category: Service
Jose said the service was great and the employees were great. He got same day service and he waited while his vehicle was being fixed.
This review was collected via phone interview by Customer Research Inc.

PG
PAM G.
Silver Spring, MD
MINI Cooper Hardtop
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/07/2018
They really came through!
I had forgotten to get my car inspected within 30 days. I called and they said they were really busy, but bring it up. n an hour it was done!

JK
JEFF K.
Chevy Chase, MD
Audi Q7
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/23/2018
Always reliable
Per usual, great service.

Verified Customer
Silver Spring, MD
Kia Soul
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/10/2018
Great service
Went in to have a safety inspection and work done on my AC. The guys at Allen we’re very clear in explaining everything and did a great job for a reasonable price. They even went out of their way to give me a ride to my house after I dropped it off and picked me up when it was ready.

RE
RENA E.
Bethesda, MD
Subaru Forester
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/07/2018
Excellent - saved me a bundle
Took my car to Allen for a second opinion when my neighborhood mechanic gave me a fishy diagnosis concerning a noise the car was making and wanted to replace my brakes for $1000. Mechanic at Allen drove the car and immediately concluded problem was in the transmission. Dealer confirmed Allens diagnosis and is now replacing the transmission at no cost to me. Great work.

DA
Dale A.
Silver Spring, MD
Lincoln Town Car
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/30/2018 Category: Service
Dale said the staff did a good job and they were quick. He will be back.
This review was collected via phone interview by Customer Research Inc.

WH
William H.
Gaithersburg, MD
Ford Probe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/16/2018 Category: Service
William said the staff went over every little detail of his vehicle. Mike does a great job.
This review was collected via phone interview by Customer Research Inc.

BC
Bruce C.
Silver Spring, MD
Ford Ranger
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/11/2018 Category: Service
Bruce said the business had good follow up and he came to them with an odd problem, but they were able to handle it.
This review was collected via phone interview by Customer Research Inc.

RM
Ravita M.
Silver Spring, MD
Subaru Legacy (Natl)
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/05/2018 Category: Service
Ravita said the staff does very good work, and their customer service is excellent. They are an excellent small business that does superb work, and she's been using them for years.
This review was collected via phone interview by Customer Research Inc.

Verified Customer
Silver Spring, MD
Honda CR-V
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/29/2018
Great work
I am glad that I took my car to Allen Automotive. Everyone I spoke with was friendly and helpful, and they stayed true to the quoted price for the work that my car needed. In addition, they finished everything on time (tire rotation and AC check-up) and I'm happy with the maintenance. Thank you!

IS
Isabel S.
Rockville, MD
Jeep Cherokee
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/26/2018 Category: Service
Isabel said the business did a good job.
This review was collected via phone interview by Customer Research Inc.