Allen Turner Hyundai is staffed with expert technicians who provide quality Hyundai repair and maintenance.Allen Turner Hyundai is staffed with expert technicians who provide quality Hyundai repair and maintenance.
Lack of business integrity, safety of service, and unprofessionalism.
This post is meant to discourage sales with Allen Turner Hyundai on the basis of their lack of business integrity, safety of service, and unprofessionalism. My background, I am an active-duty Marine stationed in Pensacola with a wife and newborn. Here is a short summary of interactions since August: I purchased a 2016 Jeep Cherokee with the understood intent of a safe vehicle for my pregnant wife and soon newborn. We were told this was an inspected high-quality Jeep that would function safely; this included a 30-day powertrain warranty. A week after purchase, the vehicle died at a stop sign while driving on base. The dealership towed the Jeep and said diagnostics revealed it was a bad battery. They replaced it with the wrong model battery(I came to learn this later). I spoke with Mike Whelan and requested that they send the vehicle to a Jeep mechanic because I was not confident in their pre-sale inspection as the battery died in a week. He would not allow that service and assured me that their mechanic he “trusts to work on the vehicle he drives his family with.”. A man’s word and handshake is his honor. Mid-October, the transmission began malfunctioning and we were forced to miss a pediatrics appointment for our newborn. The dealership told us this was our problem. This malfunction resolved on its own. Mid-November, we found the Jeep dead in the garage. The dealership told us to bring it in (it’s dead) and they’d run a diagnostic. I had AAA come out to jump it and their battery specialist told me they put the incorrect battery in the car. The dealership said they ran another diagnostic and the wrong model battery was the issue, they replaced it with the correct battery. They admitted to using the incorrect battery because they didn’t have the correct one in stock, this was irresponsibly dangerous. This new battery died two days later. The dealership towed the Jeep, provided a rental, and said they’d run a diagnostic. They couldn’t figure the issue so they sent it to the Jeep mechanic (what I had requested initially and Mike Whelan discouraged).
-The Jeep master mechanic diagnosed the power draw (an undisclosed aftermarket towing add-on) and informed me that there was an additional around $6,800.00 worth of parts and labor needed to make the vehicle safe. He told me that there was no way that Allen Turner Hyundai could have responsibly inspected the vehicle prior to sale based on their track record of not being able to diagnose the electrical issues. If they had the capability to diagnose electrical, they would have noticed these problems that he told me would not have come up in the short time I have been owning the vehicle. Allen Turner Hyundai accepted the Jeep master mechanic’s diagnosis and treatment of the vehicle but would not accept his assessment of their inability to safely inspect the vehicle on purchase. Their leadership, Mike Whelan and Chris Jones, would not take ownership or accountability for the irresponsible sale of a vehicle I now must invest almost $7,000.00 into to make safe for my wife and newborn. They would not acknowledge their limitations of having Hyundai mechanic systems that wouldn’t reveal Jeep-specific problems. Their offers were to trade-in the vehicle with them or someone else (I would lose thousands in depreciation) and they stated they’d put it right back on the lot (again a lack of attention to safety). They said they can’t “unwind” a deal. I asked another dealership’s management and they said it is possible to unwind a deal. It is incredibly inconvenient, they’d need to drive to the bank and cut a check and likely lose their Christmas bonuses and get chewed out, but it’s possible for management to do.
-The issues would’ve been covered under the powertrain warranty back in August had Mike Whelan not discouraged me from taking the car to the Jeep Mechanic. I thought that I was having cordial and professional discourse, but this whole time Allen Turner Hyundai has been telling us what we want to hear rather than what is true and what would keep my family safe. There’s no honor here. The verbal assurances and handshakes from their leadership are empty. Negligence, though not intentional or malicious, is still incredibly dangerous. Being active-duty with a newborn, I don’t have the time to turn to litigation, though legal counsel told me that Allen Turner did have deceptive warranty terms (they did not have the capability to uphold their warranty). I believe that Chris Jones and Mike Whelan realize that I don’t have the time to turn to a legal resolution. I now turn to the BBB to see if the owner Allen Turner finds this experience aligning with their mission statement of “Respect, Humility, and Excellence”.
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-The Jeep master mechanic diagnosed the power draw (an undisclosed aftermarket towing add-on) and informed me that there was an additional around $6,800.00 worth of parts and labor needed to make the vehicle safe. He told me that there was no way that Allen Turner Hyundai could have responsibly inspected the vehicle prior to sale based on their track record of not being able to diagnose the electrical issues. If they had the capability to diagnose electrical, they would have noticed these problems that he told me would not have come up in the short time I have been owning the vehicle. Allen Turner Hyundai accepted the Jeep master mechanic’s diagnosis and treatment of the vehicle but would not accept his assessment of their inability to safely inspect the vehicle on purchase. Their leadership, Mike Whelan and Chris Jones, would not take ownership or accountability for the irresponsible sale of a vehicle I now must invest almost $7,000.00 into to make safe for my wife and newborn. They would not acknowledge their limitations of having Hyundai mechanic systems that wouldn’t reveal Jeep-specific problems. Their offers were to trade-in the vehicle with them or someone else (I would lose thousands in depreciation) and they stated they’d put it right back on the lot (again a lack of attention to safety). They said they can’t “unwind” a deal. I asked another dealership’s management and they said it is possible to unwind a deal. It is incredibly inconvenient, they’d need to drive to the bank and cut a check and likely lose their Christmas bonuses and get chewed out, but it’s possible for management to do.
-The issues would’ve been covered under the powertrain warranty back in August had Mike Whelan not discouraged me from taking the car to the Jeep Mechanic. I thought that I was having cordial and professional discourse, but this whole time Allen Turner Hyundai has been telling us what we want to hear rather than what is true and what would keep my family safe. There’s no honor here. The verbal assurances and handshakes from their leadership are empty. Negligence, though not intentional or malicious, is still incredibly dangerous. Being active-duty with a newborn, I don’t have the time to turn to litigation, though legal counsel told me that Allen Turner did have deceptive warranty terms (they did not have the capability to uphold their warranty). I believe that Chris Jones and Mike Whelan realize that I don’t have the time to turn to a legal resolution. I now turn to the BBB to see if the owner Allen Turner finds this experience aligning with their mission statement of “Respect, Humility, and Excellence”.