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Allied Automotive Service

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(383 Reviews)
-50
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Score Details

5 stars
92%
4 stars
4%
3 stars
<1%
2 stars
1%
1 star
<1%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores™
-
ReScore™ Average
-50
Net Promoter Score ®

Business Details

About

At Allied Automotive Service it is our goal to provide a personal, honest, and knowledgeable level of automotive service to the local community in a clean and professional environment.
As a customer feel free to address concerns and ask questions during or after your vehicle service/repair. We want our customers to trust us and feel like At Allied Automotive Service it is our goal to provide a personal, honest, and knowledgeable level of automotive service to the local community in a clean and professional environment.
As a customer feel free to address concerns and ask questions during or after your vehicle service/repair. We want our customers to trust us and feel like they are not only our clients but also our friends. ...more

Categories
Oil Change, Car Maintenance, Tires
Contact
(610) 351-0020
Closed
Business Hours

Business Hours

Mon
7:30 AM - 5:30 PM
Tue
7:30 AM - 5:30 PM
Wed
7:30 AM - 5:30 PM
Thu
7:30 AM - 5:30 PM
Fri
7:30 AM - 5:30 PM
Sat
7:30 AM - 1:00 PM
Sun
closed
* Eastern Time (Us & Canada)
5580 Quience Rd Allentown, PA 18106
Get Directions
Allied Automotive Service's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(383 Reviews)
Write a Review
Recent Reviews
HC
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Howard C.
Allentown, PA
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
09/02/2022
7
Did Allied get too busy? Not the same service experience I received 2 months ago.
Called for an appointment for my 1997 Mustang Cobra. State inspection and bumper to bumper review. Inspection no issue and they came back with a list of 7 items they suggested should be addressed. I reviewed with the supervisor and agreed that in the 22 years i had the car none of the suggested work was ever done. The car is only driven 2,000 miles a year so the suggested work was reasonable. I said is there anything else and responded no. the first issue was getting the work done. Because of logistics i wanted to leave the car and have the work done. I got push back as the said they were booked and i would have to bring the car back. Unacceptable in my opinion. This was on a Thursday 8/25. That gave them Fir, Sat and at worst Monday to do the work. Finally on 8/1 I called to see if the car was done. I get a message that they suggested one more repair be made. Excurse me after 8 days later they find another suggested repair. That took me a bit over the top and I thought this sounded like an effort to oversell services. At that point I had enough. I was asked if I wanted to speak to the owner and I said no, I just want to pick up my car. 8 days and not done, i was told i could [pick up at 5:00 on 9/1. My concern is when repairs are done over an extended period of time was it done properly? Time will tell. Interesting that after the inspection i got 4 requests for my opinion on the service. After the last experience i did not get a request for my experience. I thought I finally found a auto repair shop that provided good service at reasonable prices. Disappointed in trying to accommodated me and my schedule, the time it took to get the work done and the in my opinion a bit of oversell and attitude. I do not think that they want me as a customer and now I am not sure that I want them as my auto shop. Too bad.
KL
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Kelly L.
Allentown, PA
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
09/23/2021
2
Unfortunate Situation
Overall, I can recommend this facility for repairs. In that regard, they did not let me down. However, when took my vehicle there in May, upon pickup, I noticed new scratches on the driver side door. I walked back to let the technician know, and he came out to inspect the scratches. Perplexed by it all, he wasn't sure where they had come from. He mentioned to bring it back so his boss (who was not there at the time) can take a look, and go from there. Three days later, I had brought it back and both Adam and Paulie inspected the scratches. Still uncertain how it happened, they both assured me it would be fixed at their expense. Paulie called in an order for the paint, and would touch base when he had it at the shop. A month went by with no contact. I reached out to Allied Automotive, inquiring about the paint. I was told they had it and were "meaning to give me a call." From there, I had set up an appointment to accommodate the person who comes in to do the paint job. It was scheduled for July. July comes around, I bring my car in. I called checking on the status of the car, and was notified their contact did not show up or answer their calls, so the scratches were not repaired. I picked up my car, and Paulie said he would be in contact with me again so we could finally get the problem fixed. It's now September, and I have heard nothing from anyone at Allied Automotive. I called them a week ago, and went in yesterday to pick up the paint and get the job done elsewhere. It's unfortunate that the situation was full of neglect and still unresolved, but I'd rather place my loyalty to a business that offers reliability rather than runarounds.
GP
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Greg P.
Allentown, PA
Chevrolet Camaro
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/01/2021
verified customerVerified Customer
Fantastic Service and Communication
As per usual extreme attention to customers needs and concerns. Allied goes WAY beyond the call of duty without any worry of being ripped off which is a common theme at dealership service centers. FANTASTIC!!!!
Recommended
Verified Customer
Mertztown, PA
Mazda Mazda6
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/30/2021
verified customerVerified Customer
The staff and service are amazing..
They are always very welcoming and caring.. They make sure you get the best treatment, the service is fantastic..
Recommended
LP
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Leslie P.
Whitehall, PA
Nissan Altima
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/24/2021
verified customerVerified Customer
Reliable
Customer service is good because they try to explain what they fixing on your car with pics if necessary to elaborate how bad or urgent you have need to take care of the situation.
Recommended
SM
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Scott M.
Pennsburg, PA
Toyota Highlander
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/16/2021
verified customerVerified Customer
Fast, great service
Paulie is the best. Got my car in quickly and had it finished up in less than an hour.
Recommended
ED
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Eileen D.
Center Valley, PA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/13/2021
Great Place
I have always had great service from Allied. I drive a very old car and they have worked with me to keep it running and running well. They never do work that isn't needed and keep you apprised of what is being done!
Recommended
NL
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Nydia L.
Allentown, PA
Nissan Sentra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/08/2021
verified customerVerified Customer
Honest & Friendly
Highly recommend this place. Great service and staff.
Recommended
TL
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Troy L.
Orefield, PA
Subaru Impreza
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/06/2021
verified customerVerified Customer
Ill never go anywhere else!
Quick and thorough. Very professional, and welcoming. Recommend to everyone
Recommended
PB
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Patt B.
Allentown, PA
Nissan Maxima
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
06/28/2021
verified customerVerified Customer
Underwhelmed
I dropped my car off on Tuesday afternoon for a relatively simple repair (replace starter) and didn't get it back until Saturday afternoon. The final cost was greater than the estimate given.
Not Recommended
IR
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Ish R.
Emmaus, PA
Ford Fiesta
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/26/2021
verified customerVerified Customer
Integrated, thorough, efficient, and communicatively responsible
I became a customer about 9 months ago and since then I have been completed satisfied. The business itself is, without a doubt, Integrated, thorough, efficient, and communicatively responsible. Accommodations are always offered, sometimes without even asking. Overall, I give the business, the business manager and staff a 5-star rating. Thanks for everything guys. Until then, take care and stay safe.
Recommended
JS
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Jeff S.
Allentown, PA
Ram 2500
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/25/2021
verified customerVerified Customer
Good garage
Schedule an appointment. Your vehicle will be done in a timely manner. They do a multi point inspection and you know about things that may need repair soon. They never say: we just couldn't fit you in.
Recommended
SA
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Shane A.
Allentown, PA
Nissan Frontier
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/24/2021
verified customerVerified Customer
Customer Service is Excellent
Great customer and vehicle service. I love that you receive texts with pictures of what is being worked. They also ensure that maintenance is prioritized so that you are not spending a ton of money in one visit. I will be a life long customer.
Recommended
EP
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Edgar P.
Allentown, PA
Acura 3.2TL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/17/2021
verified customerVerified Customer
very friendly staff
nice place too takes the car the staff are very friendly and helpful great autoshop ?
Recommended
MM
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Marty M.
Allentown, PA
Chevrolet Silverado 1500
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/15/2021
verified customerVerified Customer
Thorough, professional and reasonable.
My awesome mechanic of many years retired and closed up shop. I tried several other shops without satisfaction. Allied is my new place. I've dealt with them 3 times now. Once, they talked me out of unnecessary service that was recommended by a dealership. On another occasion they corrected mistakes made at another shop. My truck is running great thanks to Allied. I highly recommend them without any hesitation.
Recommended
Displaying Review 1 - 15 of 383 in total
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