Alternative Automotive


Overall Rating 4.89/5Overall Rating 4.89/5Overall Rating 4.89/5Overall Rating 4.89/5rating 4.89

999 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5rating 3.0rating 3.0
Original
Overall Rating 1.0/5rating 1.0rating 1.0rating 1.0rating 1.0
99% Would Recommend
Latest Review about 19 hours ago
INGRID S. on 02/25/2018
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"Steve and crew are very friendly, professional and knowledgeable."
Very accommodating and helpful. They are confident on what they do and stand by what they do.
Vehicle: Toyota RAV4
Service Date: 02/16/2018
Review Created: 02/25/2018 12:10 AM
IRV H. on 02/22/2018
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"Satisfied"
good work, on time at a fair price
Vehicle: Toyota Pickup
Service Date: 02/19/2018
Review Created: 02/22/2018 10:08 AM
Regina H. on 02/22/2018
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Regina said this business was convenient and helpful. They explained everything to her.
Vehicle: Lexus NX
Category: Service
Service Date: 02/20/2018
Review Created: 02/22/2018
This review was collected via phone interview by Customer Research Inc.
COLLEEN L. on 02/17/2018
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"Friendly, prompt service "
Had to find a place to have my matrix towed to when it failed to start one night after work. I’m not familiar with the area so used yelp to find a local shop. Omar and his crew got me in and out the door the same day with a new starter and oil change. He kept me updated every step of the way and were able to work with me on a late pickup. Would use these guys again!
Vehicle: Toyota Matrix
Service Date: 02/15/2018
Review Created: 02/17/2018 06:08 PM
CAROL H. on 02/15/2018
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"Always Great"
I took my vehicle in for it's 40,000 mileage service, and everything was done quickly and efficiently. Further, I was advised of service needs for my brakes in the future, so I'm able to plan ahead financially. We've done business with Alternative Automotive for several years and wouldn't think of going anywhere else!
Vehicle: Lexus RX 350
Service Date: 02/12/2018
Review Created: 02/15/2018 01:11 PM
DAVID G. on 02/14/2018
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"Fast efficient quality service."
Omar and Steve provide excellent customer service. My starting problem service was completed in less than one day at a very reasonable price. This was my first visit to this fine shop and it will not be my last.
Vehicle: Chrysler Crossfire
Service Date: 02/14/2018
Review Created: 02/14/2018 10:58 PM
DEBORAH H. on 02/13/2018
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"Once again great service!"
I just had my 2006 LS430 120,000 mile service as well as the rear brakes which I planned for with this service. Omar explained everything to me.
I really appreciate he explains when something unexpected comes up and lets me know if it is an immediate safety issue or if it can wait for another day. My care is running great and they finished it in the same day. I have already recommend them to my sister and have recently taken in my Mom's car.
Vehicle: Lexus LS 430
Service Date: 02/07/2018
Review Created: 02/13/2018 04:53 PM
BENITA P. on 02/13/2018
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"Efficient and polite service"
I periodically have my oil changed and my vehicle checked. Omar, Steve and the staff at Alternative Automotive are unfailingly polite and complete the work in the time estimate given. They let me know when additional work will be needed in the future -- and don't oversell products and services.
Vehicle: Lexus ES 350
Service Date: 02/07/2018
Review Created: 02/13/2018 09:18 AM
MARY C. on 02/13/2018
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"The Best!"
I had a problem with my emergency brake and I brought it in. It didn't engage on a regular basis. Steve diagnosed it after listening to it and fixed it! They listened to me. That means everything to someone who isn't "car literate". This repair shop is the best!!
Vehicle: Toyota RAV4
Service Date: 02/06/2018
Review Created: 02/13/2018 07:29 AM
David H. on 02/03/2018
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David said the business did the work right and the prices were fair. The staff was timely and very friendly.
Vehicle: Hyundai Veloster
Category: Service
Service Date: 01/16/2018
Review Created: 02/03/2018
This review was collected via phone interview by Customer Research Inc.
Maria O. on 02/03/2018
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Maria said the service was fast and the employees were knowledgeable.
Vehicle: Honda Accord Cpe
Category: Service
Service Date: 01/16/2018
Review Created: 02/03/2018
This review was collected via phone interview by Customer Research Inc.
LEONARD R. on 02/02/2018
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"Schedule"
Work done timely and correctly
Vehicle: Lexus LS 460
Service Date: 02/01/2018
Review Created: 02/02/2018 05:47 PM
KATHY G. on 01/29/2018
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"Great service"
Excellent service. Service provided on schedule and as requested. Price as previously quoted by Omar. Good service for a fair price.
Vehicle: Lexus RX 350
Service Date: 01/29/2018
Review Created: 01/29/2018 08:00 PM
CATHERINE A. on 01/26/2018
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"The best"
I have used the services of Alternative Automotive for the past twenty years or so and have never been disappointed. AA is an honest company. They truly care about their customers. There is no one else nicer and more suited for receiving calls, setting appointments and dealing with customers than Omar.
Vehicle: Lexus ES 350
Service Date: 01/26/2018
Review Created: 01/26/2018 10:44 PM
RON P. on 01/26/2018
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"The Best Service Ever "
We're 65, and have been going to get our car serviced for years, as you'd imagine. We have NEVER found a company that cares as much about you and your car, as Alternative Automotive. Steve, the owner is warm and greets each and every client. Omar, at the desk, is awesome. Very kind, very attentive, and concerned for you and your job. The work is AAA+++. We're more than satisfied, they are WONDERFUL people, and will be taking care of our vehicles for life!
Ron & Wendy Palmer, Escondido California
Vehicle: Toyota RAV4
Service Date: 01/25/2018
Review Created: 01/26/2018 07:09 AM
Warren J. on 01/26/2018
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Warren said the employees knew what they were doing and the prices were fair.
Vehicle: Lexus LS 430
Category: Service
Service Date: 12/05/2017
Review Created: 01/26/2018
This review was collected via phone interview by Customer Research Inc.
Mike K. on 01/24/2018
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Mike said the employees were professional and they have good prices.
Vehicle: Lexus LS 460
Category: Service
Service Date: 01/19/2018
Review Created: 01/24/2018
This review was collected via phone interview by Customer Research Inc.
Bud C. on 01/24/2018
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Bud said the staff did a great job.
Vehicle: Lexus RX 350
Category: Service
Service Date: 01/19/2018
Review Created: 01/24/2018
This review was collected via phone interview by Customer Research Inc.
Cristina A. on 01/22/2018
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Cristina said the business was excellent.
Vehicle: Lexus ES 300h
Category: Service
Service Date: 01/17/2018
Review Created: 01/22/2018
This review was collected via phone interview by Customer Research Inc.
Charlie C. on 01/22/2018
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Charlie said the service was good.
Vehicle: Chevrolet Cobalt
Category: Service
Service Date: 12/26/2017
Review Created: 01/22/2018
This review was collected via phone interview by Customer Research Inc.
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