joe's wife connie brought the vehicle in for a belt noise and winter inspection? we gave her a ride to work and told her we would call her when we found out more information aboput the noise. we replaced the serpentine drive belt with a new one. this took care of the issue. we informed connie that the transmission fluid & power steering fluids were dirty and needed serviced, if not today in the near future. she gave us the ok to perform those 2 extra services. when she picked up the vehicle she thanked us. we had a extended conversation about work, health and retirement.