American Transmission


Overall Rating 4.18/5Overall Rating 4.18/5Overall Rating 4.18/5Overall Rating 4.18/5rating 4.18

79 Reviews

84% Would Recommend
Latest Review 3 days ago
Hector V. on 11/22/2017
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Hector said the business did a good job and his vehicle feels pretty good when he drives it.
Vehicle: Nissan Pathfinder
Category: Service
Service Date: 11/19/2017
Review Created: 11/22/2017
This review was collected via phone interview by Customer Research Inc.
Danette Y. on 11/15/2017
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Danette said Clay drove her vehicle and listened to the noises being made. He came back to the business and he fixed the issues. He did a great job.
Vehicle: Honda Accord Sdn
Category: Service
Service Date: 11/11/2017
Review Created: 11/15/2017
This review was collected via phone interview by Customer Research Inc.
John T. on 10/30/2017
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John said he was satisfied with the business. They answered all of his questions and they handled it all. They were very professional.
Vehicle: Ford Bronco
Category: Service
Service Date: 09/27/2017
Review Created: 10/30/2017
This review was collected via phone interview by Customer Research Inc.
Karisa W. on 10/25/2017
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Karisa said the staff provided good service by topping off her transmission's fluid. The staff was nice.
Vehicle: Chevrolet Silverado 1500
Category: Service
Service Date: 10/20/2017
Review Created: 10/25/2017
This review was collected via phone interview by Customer Research Inc.
Tony Y. on 10/10/2017
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Tony said the mechanic answered all of his questions.
Vehicle: Ford Pickup
Category: Service
Service Date: 09/29/2017
Review Created: 10/10/2017
This review was collected via phone interview by Customer Research Inc.
Kevin N. on 09/29/2017
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Overall Rating 1/5rating 1rating 1rating 1rating 1
Kevin said it did not feel like this business was trustworthy. He stated that it felt like they were trying to pull one over on him.
Vehicle: Ford F-150
Category: Service
Service Date: 09/27/2017
Review Created: 09/29/2017
This review was collected via phone interview by Customer Research Inc.
Hunter G. on 09/28/2017
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Hunter said he just got the vehicle back and its already leaking.
Vehicle: Dodge Pickup
Category: Service
Service Date: 09/22/2017
Review Created: 09/28/2017
This review was collected via phone interview by Customer Research Inc.
Marc B. on 09/28/2017
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Marc said his vehicle still has issues. However, he stated he felt the service could have been better. The work took longer than necessary.
Vehicle: Ford F-150
Category: Service
Service Date: 09/22/2017
Review Created: 09/28/2017
This review was collected via phone interview by Customer Research Inc.
David G. on 08/28/2017
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David said this business did a fair deal with him.
Vehicle: Toyota RAV4
Category: Service
Service Date: 08/18/2017
Review Created: 08/28/2017
This review was collected via phone interview by Customer Research Inc.
Samuel S. on 08/28/2017
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Samuel said his overall experience was horrible. The person that assisted him lied. He told him he would get the service work finance, and if he would not, he would finance it himself. They communicated the issue was with the hydraulics and would cost $500 to fix. They later stated the transmission was the issue and the vehicle was fixed, and the cost is $4,300. He never agreed to the transmission work. They put a lean against his vehicle and took it. The vehicle would not start, so it was not really fixed. He is going to make it a crusade to tell everyone about his experience, and will file a lawsuit.
Vehicle: Nissan Versa
Category: Service
Service Date: 07/22/2017
Review Created: 08/28/2017
This review was collected via phone interview by Customer Research Inc.
John S. on 08/28/2017
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John said he could never get the right price on the repair from the business.
Vehicle: Chevrolet Silverado 1500
Category: Service
Service Date: 07/27/2017
Review Created: 08/28/2017
This review was collected via phone interview by Customer Research Inc.
Brian M. on 08/22/2017
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Brian said the work at the business was really good. However they wanted him to put a $400 deposit down on a prepaid visa card or with western union before repairing his transmission. He refused and they repaired it anyway, although it took 3 days to get the transmission.
Vehicle: Dodge Pickup
Category: Service
Service Date: 08/17/2017
Review Created: 08/22/2017
This review was collected via phone interview by Customer Research Inc.
J.D. M. on 07/31/2017
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J.D. said this business did a good job.
Vehicle: Chevrolet Pickup
Category: Service
Service Date: 07/10/2017
Review Created: 07/31/2017
This review was collected via phone interview by Customer Research Inc.
Leo S. on 07/31/2017
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Leo said this business is nice and accommodating.
Vehicle: Ford F-150
Category: Service
Service Date: 07/21/2017
Review Created: 07/31/2017
This review was collected via phone interview by Customer Research Inc.
Shaun M. on 07/20/2017
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Shaun said they were straightforward. They finished on time. There were no problems.
Vehicle: Ford Fusion
Category: Service
Service Date: 07/13/2017
Review Created: 07/20/2017
This review was collected via phone interview by Customer Research Inc.
Chad H. on 07/14/2017
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Chad said this business does a great job.
Category: Service
Service Date: 07/08/2017
Review Created: 07/14/2017
This review was collected via phone interview by Customer Research Inc.
Ray N. on 07/14/2017
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Ray said this business took good care of him.
Vehicle: Pontiac Grand Prix
Category: Service
Service Date: 07/08/2017
Review Created: 07/14/2017
This review was collected via phone interview by Customer Research Inc.
Travis T. on 07/14/2017
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Overall Rating 1/5rating 1rating 1rating 1rating 1
Travis said they worked on his transmission. He had to return because there were issues with it. While the vehicle was there, they broke something and he had to pay for it. They told him the vehicle would not start so they wanted to charge him $800 to fix the ignition. He call the parent business, and got a quote for $500. After, he negotiated with the business and they were willing to charge $500. The windows were not working when he picked up the vehicle but they fixed it. The light is still on. His vehicle was delayed for a week and a half due to parts. They kept his vehicle for 3 weeks.
Vehicle: Volkswagen Jetta Sedan
Category: Service
Service Date: 07/02/2017
Review Created: 07/14/2017
This review was collected via phone interview by Customer Research Inc.
J J. on 07/12/2017
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Overall Rating 1/5rating 1rating 1rating 1rating 1
"Ild give a zero if i could"
Spoke to the keller rep, after being told we needed a brand new transmission and telling him we couldnt afford ANY cost up front (initially denied for the full amount) as Im a new graduate and have yet to find a job. We asked that they just put the tranny in the bed of the truck and we would just tow it home for now since we didnt have $6,300 up front. He said he got a credit increase for us to cover the amount and it was all ready for us, 9% interest rate, if we paid it off in 12 month it be no interest. WELL, I received a bill for the transmission with a 30% interest rate right off the bat, but we still dont have a truck. Excuses keep popping up as to why the truck wasnt ready yet. Now that it has been almost a month. Im telling them Im done and need my truck and they can keep the tranny, they have relocated our entire $30,000 truck from the original shop and the keller rep is hanging up on my phone calls after denying ever giving me any of that information, yet all calls are recorded? Interesting how American Transmission works especially to an active duty serviceman out of town with a vehicleless wife with 3 kids at home. How can people be so low?
Service Date: 06/20/2017
Review Created: 07/12/2017 03:09 PM
Joseph W. on 06/29/2017
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Joseph said the employees were kind and courteous. They explained the issue and the price was good.
Vehicle: Toyota Tundra
Category: Service
Service Date: 06/28/2017
Review Created: 06/29/2017
This review was collected via phone interview by Customer Research Inc.
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