Andrews Transmission and Car Care


Overall Rating 4.78/5Overall Rating 4.78/5Overall Rating 4.78/5Overall Rating 4.78/5rating 4.78

369 Reviews

97% Would Recommend
Latest Review 7 days ago
Tracy W. on 01/14/2018
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"Everyone was polite and the service was explained to me in detail before it was done. "
I intend to take my car back for further service in the future. I feel confident that they will continue to do a good job with it.
Vehicle: INFINITI J30
Service Date: 01/12/2018
Review Created: 01/14/2018 08:11 AM
Doyle C. on 01/13/2018
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"Transmission and overall SUV repair"
Transmission gave out on and left me on side of road. Andrews saved the day and car running great!
Vehicle: Ford Explorer
Service Date: 01/10/2018
Review Created: 01/13/2018 07:15 AM
Sharon Y. on 01/11/2018
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"Helpful"
Delaine and her crew always go the extra mile. I always know my vehicle is well taken care of
Vehicle: Chrysler Aspen
Service Date: 01/10/2018
Review Created: 01/11/2018 04:37 AM
Jay G. on 01/06/2018
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Spoke with Evelyn. She said the service was exceptional.
Vehicle: Ford Explorer Sport Trac
Category: Service
Service Date: 01/04/2018
Review Created: 01/06/2018
This review was collected via phone interview by Customer Research Inc.
Bill C. on 01/02/2018
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"RV maintenance Was professional, efficient and timely. These folks treat you like family"
Andrews Transmission does it right, the first time. courteous and knowledgeable. I brought my RV in for an oil change and a standard check up. The work was done at the last minute and they ensured my vehicle was ready ASAP. It should be noted that my RV was not the only vehicle at their shop. When I asked if it would be poss possible to have my vehicle ready the same day the did so. It was just after Christmas and we were going on a trip the next morning The also made time to see that I received a multi point service check up.

If you want the best service in town, give these guys a shot. You will be pleasantly surprised with the service and the price.
Vehicle: Ford Cutaway
Service Date: 12/27/2017
Review Created: 01/02/2018 04:21 AM
Delaine A. at Andrews Transmission and Car Care responded on 01/08/2018

Thank you Bill.  We do try our best to meet time restraints and budget restraints. 

Amy B. on 12/23/2017
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Amy said everything was okay. They did what was asked, for the most part.
Vehicle: Saturn VUE
Category: Service
Service Date: 12/19/2017
Review Created: 12/23/2017
This review was collected via phone interview by Customer Research Inc.
Delaine A. at Andrews Transmission and Car Care responded on 01/08/2018

Thank you Amy for still recommended us although I failed you.  It is our procedure that if a client has a noise that a tech rides with them in order that we don't fix the wrong noise. No excuses except I (Delaine the owner) didn't following procedure.  The breakdown in procedure caused us to fix a noise but not the only one nor the one you were concerned with at that time.  As stated per phone conversation I will replace the noisy component for 1/2 the labor.  Again I do apologize for my failure.  

Joshua L. on 12/20/2017
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Joshua said his vehicle is running great. The staff explained everything including the price and the time his vehicle would be done.
Vehicle: Toyota Camry Solara
Category: Service
Service Date: 12/15/2017
Review Created: 12/20/2017
This review was collected via phone interview by Customer Research Inc.
Delaine A. at Andrews Transmission and Car Care responded on 01/08/2018

Thank you for the recommendation.  We are glad that everything went smooth and we were able to get the job completed for you in the manner you were expecting

Kennard T. on 12/19/2017
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Kennard said this business was efficient and thorough.
Vehicle: Chevrolet Blazer
Category: Service
Service Date: 12/15/2017
Review Created: 12/19/2017
This review was collected via phone interview by Customer Research Inc.
Elizabeth K. on 12/15/2017
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Spoke with Chris. He said the employees were very polite. They provided great service. The work was done promptly. The work was done for the quoted price.
Vehicle: Nissan Xterra
Category: Service
Service Date: 12/11/2017
Review Created: 12/15/2017
This review was collected via phone interview by Customer Research Inc.
Lee H. on 12/14/2017
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Lee said the business had outstanding customer service.
Vehicle: Mercury Grand Marquis
Category: Service
Service Date: 12/11/2017
Review Created: 12/14/2017
This review was collected via phone interview by Customer Research Inc.
Larry S. on 12/07/2017
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Spoke with Grace. She said the business's service was always good. It was a great place, and they always take care of her.
Vehicle: Ford Ranger
Category: Service
Service Date: 12/05/2017
Review Created: 12/07/2017
This review was collected via phone interview by Customer Research Inc.
Kolton C. on 12/05/2017
Recommended badge inactive Recommended
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Kolton said this business didn't do what they said they would.
Vehicle: Chevrolet Silverado SS
Category: Service
Service Date: 11/30/2017
Review Created: 12/05/2017
This review was collected via phone interview by Customer Research Inc.
Delaine A. at Andrews Transmission and Car Care responded on 12/13/2017

Thank you for taking the time to do the phone interview.  We were able to determine that the transmission had mechanical failure inside prior to dropping the transmission pan.  That would have been more expense for the diagnostic and was unnecessary.  We apologize we felt we were doing you a service by saving you money.  

Domonik L. on 12/04/2017
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Domonik said his experience with this business has been good. He has had no problems with them.
Vehicle: Dodge Stratus
Category: Service
Service Date: 11/29/2017
Review Created: 12/04/2017
This review was collected via phone interview by Customer Research Inc.
Diane M. on 12/04/2017
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Diane said the service was good. The work was completed quickly.
Vehicle: Dodge Dakota
Category: Service
Service Date: 12/01/2017
Review Created: 12/04/2017
This review was collected via phone interview by Customer Research Inc.
Steve M. on 11/14/2017
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Steve said this business was very courteous and nice.
Vehicle: Chevrolet Uplander
Category: Service
Service Date: 11/10/2017
Review Created: 11/14/2017
This review was collected via phone interview by Customer Research Inc.
Shane L. on 11/14/2017
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Shane said they did a great job. They were honest.
Vehicle: Ford F-150
Category: Service
Service Date: 11/10/2017
Review Created: 11/14/2017
This review was collected via phone interview by Customer Research Inc.
Ken W. on 11/10/2017
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Ken said he would recommend this business for service.
Vehicle: Ford Windstar Wagon
Category: Service
Service Date: 11/07/2017
Review Created: 11/10/2017
This review was collected via phone interview by Customer Research Inc.
Joann S. on 11/08/2017
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"expert care, timely, cost efficent"
you are always willing to explain problems and work with me to solve them. IT REALLY FEELS GREAT TO BE ABLE TRUST YOUR ADVICE AND WORK.
Vehicle: Dodge Grand Caravan
Service Date: 11/06/2017
Review Created: 11/08/2017 08:55 AM
Charles D. on 11/06/2017
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Charles said he was satisfied with the diagnostic test and the replacement of the fluid. The staff changed the air filter. He thought $25 was too much for the labor, along with the $30 charge for the filter itself.
Vehicle: Honda CR-V
Category: Service
Service Date: 10/30/2017
Review Created: 11/06/2017
This review was collected via phone interview by Customer Research Inc.
Pat G. on 10/27/2017
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"Best place to go!"
I always have had great service at a reasonable price as compared to other repair shops. The atmosphere is friendly and no work or repairs are done without your approval.
Vehicle: Mercury Monterey
Service Date: 10/26/2017
Review Created: 10/27/2017 06:51 AM
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