ReScore Reviews™ (15)

ReScore
Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5rating 4.4
Original
Overall Rating 2.6/5Overall Rating 2.6/5rating 2.6rating 2.6rating 2.6
96% Would Recommend
100% Business Response
Latest Review about 4 hours ago
Verified Customer on 11/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service Repair"
Service coordinator was very accommodating. Explained what would be done, called when vehicle was ready. Service department provided me a ride home and also would have provided a loaner car if I needed.
Vehicle: 2007 Hyundai Elantra
Category: Service
Service Date: 11/14/2017
Service Type: Maintenance
Review Created: 11/17/2017 04:55 PM
Verified Customer on 11/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Convenience"
Friendly, professional and timely.
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 11/14/2017
Service Type: Maintenance
Review Created: 11/17/2017 01:53 PM
Eugene W G., Service Manager at Annapolis Hyundai responded on 11/17/2017

Thank you for taking the time to rate our service department and for the 5 star review! We look forward to your business in the future!

Ryan Gregory
Service Manager
410-295-1234 x3531
Susan S. on 11/14/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service"
Great service experience. Staff was very friendly and I was out faster than expected.
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 11/10/2017
Service Type: Repair
Review Created: 11/14/2017 04:54 PM
Eugene W G., Service Manager at Annapolis Hyundai responded on 11/15/2017

Thank you for the review, it is always good to hear that we are getting the vehicles in and out in a timely fashion.

Ryan Gregory
Service Manager
410-295-1234 x3531
Amanda A. on 11/14/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"People"
The people are very friendly
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 11/09/2017
Service Type: Repair
Review Created: 11/14/2017 04:00 PM
Eugene W G., Service Manager at Annapolis Hyundai responded on 11/15/2017

Thank you for taking the time to rate our service department and for the 5 star review! We look forward to your business in the future!

Ryan Gregory
Service Manager
410-295-1234 x3531
Verified Customer on 11/13/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent service"
..
Vehicle: 2012 Hyundai Tucson
Category: Service
Service Date: 11/08/2017
Service Type: Maintenance
Review Created: 11/13/2017 12:07 PM
Eugene W G., Service Manager at Annapolis Hyundai responded on 11/15/2017

Thank you for taking the time to rate our service department and for the 5 star review! We look forward to your business in the future!

Ryan Gregory
Service Manager
410-295-1234 x3531
Linda J. on 11/13/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Courtesy "
Very nice people, make you feel like a part of the family
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 11/08/2017
Service Type: Maintenance
Review Created: 11/13/2017 11:11 AM
Eugene W G., Service Manager at Annapolis Hyundai responded on 11/15/2017

Thank you for taking the time to rate our service. That is great to hear! I will pass this on to Amy.

Ryan Gregory
Service Manager
410-295-1234 x3531
Jennifer W. on 11/11/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Always Amazing!"
Always an easy, friendly experience, love the customer service, my only wish is that some to the prices for repairs go down!
Vehicle: 2012 Hyundai Sonata
Category: Service
Service Date: 11/07/2017
Service Type: Repair
Review Created: 11/11/2017 12:12 PM
Eugene W G., Service Manager at Annapolis Hyundai responded on 11/15/2017

Thank you for the review and coming in. Please keep an eye out for coupons. Also, feel free to bring coupons from other local Hyundai dealers, we will accept them. 

Ryan Gregory
Service Manager
410-295-1234 x3531
Carrie B. on 11/10/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Hyundai of Annapolis"
Great customer service! I got my Hyundai at Bob Bell Hyundai and was offered free oil changes. After a few bad experiences, I gave up on Bob Bell. I come to Hyundai of Annapolis and choose to pay for my oil changes because I'm treated with respect. A few others in my family have purchased vehicles from you too!
Vehicle: 2013 Hyundai Elantra Co
Category: Service
Service Date: 11/03/2017
Service Type: Maintenance
Review Created: 11/10/2017 05:11 PM
Eugene W G., Service Manager at Annapolis Hyundai responded on 11/15/2017

We are happy you chose to bring your business to us! Thank you for ciming in and for the review.

Ryan Gregory
Service Manager
410-295-1234 x3531
Gary M. on 11/09/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service"
Jacob and Amy
Vehicle: 2012 Hyundai Sonata
Category: Service
Service Date: 11/06/2017
Service Type: Repair
Review Created: 11/09/2017 01:33 PM
Eugene W G., Service Manager at Annapolis Hyundai responded on 11/09/2017

Thank you for taking the time to rate our service department and for the 5 star review! We look forward to your business in the future!

Ryan Gregory
Service Manager
410-295-1234 x3531
Murray S. on 11/09/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"recall on parking brake switch"
got me in on time fixed the problem
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 11/06/2017
Service Type: Repair
Review Created: 11/09/2017 12:16 PM
Eugene W G., Service Manager at Annapolis Hyundai responded on 11/09/2017

Thank you for the five star review! The team is always happy to hear they are doing a good job.

Ryan Gregory
Service Manager
410-295-1234 x3531
Erin C. on 11/09/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Friendly and fast"
Cheap oil change with people who know my car. Friendly staff
Vehicle: 2016 Hyundai Elantra
Category: Service
Service Date: 11/06/2017
Service Type: Maintenance
Review Created: 11/09/2017 10:41 AM
Eugene W G., Service Manager at Annapolis Hyundai responded on 11/09/2017

Thank you for taking the time to rate our service department and for the 5 star review! We look forward to your business in the future!

Ryan Gregory
Service Manager
410-295-1234 x3531
Stephen B. on 11/07/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"One extremely satisfied customer!!! "
The car service is always done right the first time! The customer service is always excellent!!!
Vehicle: 2010 Hyundai Genesis Co
Category: Service
Service Date: 11/02/2017
Service Type: Maintenance
Review Created: 11/07/2017 12:09 PM
Eugene W G., Service Manager at Annapolis Hyundai responded on 11/07/2017

Thank you for taking the time to rate our service department and for the 5 star review! I will share this with Jacob and the service team.

Ryan Gregory
Service Manager
410-295-1234 x3531
Verified Customer on 11/06/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Service "
Great service all around
Vehicle: 2007 Hyundai Santa Fe
Category: Service
Service Date: 10/30/2017
Service Type: Repair
Review Created: 11/06/2017 02:13 PM
Eugene W G., Service Manager at Annapolis Hyundai responded on 11/07/2017

Thank you for taking the time to rate our service department and for the 5 star review! We look forward to your business in the future!

Ryan Gregory
Service Manager
410-295-1234 x3531
RAYMOND H. on 11/06/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"service"
back up camera was working intermittently. I made appointment on line, which was easy. They diagnosed the problem within 30 minutes and set up repair as soon as part came in. about 3 days.
Vehicle: 2016 Hyundai Genesis
Category: Service
Service Date: 11/01/2017
Service Type: Repair
Review Created: 11/06/2017 10:30 AM
Eugene W G., Service Manager at Annapolis Hyundai responded on 11/06/2017

Thank you for taking the time to post a review! We are glad to hear it was a smooth process. 

Ryan Gregory
Service Manager
410-295-1234 x3531
Verified Customer on 11/03/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"They are nice, and honest. The best dealer around for service."
I brought my car in for recalls and my check engine light came on for an intermittent problem as I was driving to drop it off. They fixed the problem right away with the recalls, and called me with additional issues that were found upon inspection. I drive 1/2 hour for my vechicle to be serviced here because I like them better than any other dealer in the area.
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 10/27/2017
Service Type: Repair
Review Created: 11/03/2017 06:39 PM
Eugene W G., Service Manager at Annapolis Hyundai responded on 11/06/2017

Thank you for the extra drive to see us! We do appreciate it.

Ryan Gregory
Service Manager
410-295-1234 x3531
Jean S. on 11/03/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"The Annapolis Hyundai team is a finely tuned operation!"
Jacob, as always, provides fast and friendly service. He is always willing give me thorough answers to all of my questions. Whether I am talking with sales staff or the mechanics, everyone is friendly and well-informed. The trained technicians always provide top notch service which is crucial. It is important to me that my Hyundai is well-maintained as I do a lot of traveling and need reliable, safe transportation.
Vehicle: 2016 Hyundai Elantra
Category: Service
Service Date: 10/31/2017
Service Type: Maintenance
Review Created: 11/03/2017 11:13 AM
Eugene W G., Service Manager at Annapolis Hyundai responded on 11/03/2017

Thank you for the great review, I will pass this on to the team.

Ryan Gregory
Service Manager
410-295-1234 x3531
Verified Customer on 11/02/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"I was only there because of the recall!"
Thank you!
Vehicle: 2011 Hyundai Santa Fe
Category: Service
Service Date: 10/26/2017
Service Type: Repair
Review Created: 11/02/2017 05:58 AM
Eugene W G., Service Manager at Annapolis Hyundai responded on 11/02/2017

Thank you for taking the time to post a review. We do apologize that you did not receive 5 star service. Anything less then 5 stars we consider failing. Please let us know where we can improve in the future in order to provide you with 5 star service.

Ryan Gregory
Service Manager
410-295-1234 x3531
Verified Customer on 10/31/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service"
Excellent
Vehicle: 2016 Hyundai Sonata
Category: Service
Service Date: 10/26/2017
Service Type: Maintenance
Review Created: 10/31/2017 03:56 PM
Eugene W G., Service Manager at Annapolis Hyundai responded on 11/01/2017

Thank you for taking the time to rate our service department and for the 5 star review! We look forward to your business in the future!

Ryan Gregory
Service Manager
410-295-1234 x3531
Richard B. on 10/31/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Treat you like family "
Great service
Vehicle: 2017 Hyundai Tucson
Category: Service
Service Date: 10/27/2017
Service Type: Maintenance
Review Created: 10/31/2017 01:17 PM
Eugene W G., Service Manager at Annapolis Hyundai responded on 10/31/2017

Thank you for taking the time to rate our service department and for the 5 star review! We look forward to your business in the future!

Ryan Gregory
Service Manager
410-295-1234 x3531
Verified Customer on 10/31/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"N/A"
N/A
Vehicle: 2014 Hyundai Santa Fe S
Category: Service
Service Date: 10/27/2017
Service Type: Repair
Review Created: 10/31/2017 11:52 AM
Eugene W G., Service Manager at Annapolis Hyundai responded on 10/31/2017

Thank you for taking the time to rate our service department and for the 5 star review! We look forward to your business in the future!

Ryan Gregory
Service Manager
410-295-1234 x3531
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