ReScore Reviews™ (14)

ReScore
Overall Rating 4.5000014/5Overall Rating 4.5000014/5Overall Rating 4.5000014/5Overall Rating 4.5000014/5rating 4.5000014
Original
Overall Rating 2.57143/5Overall Rating 2.57143/5rating 2.57143rating 2.57143rating 2.57143
96% Would Recommend
100% Business Response
Latest Review about 15 hours ago
Sandra C. on 10/16/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service"
Jacob is very helpful whenever I have gone in for service. Arranging for a ride to and from my job while car was being serviced.
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 10/03/2017
Service Type: Repair
Review Created: 10/16/2017 05:40 PM
Eugene W G., Service Manager at Annapolis Hyundai responded on 10/17/2017

Thank you for the 5 star review. I will pass this on to Jacob, he will be glad to hear everything went well on your visit. 

Ryan Gregory
Service Manager
410-295-1234 x3531
Verified Customer on 10/16/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Having your car serviced is never fun "
The service was prompt and friendly, but the customer lounge was nothing to write home about. It was difficult to find a parking space near the service department entrance.
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 10/11/2017
Service Type: Repair
Review Created: 10/16/2017 02:53 PM
Eugene W G., Service Manager at Annapolis Hyundai responded on 10/17/2017

Thank you for the review. We do understand parking can be difficult here at times. We hope to have a larger facility in the future. 

Ryan Gregory
Service Manager
410-295-1234 x3531
Verified Customer on 10/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Oil change"
Took my Santa Fe in for an oil change on a monday. Took 50 minutes. After taking the car home and parking it over night I noticed oil drops on the floor. Brought the car back in and they said it was left over oil, which they cleaned up and rotated my tires at no additional cost.
Vehicle: 2014 Hyundai Santa Fe S
Category: Service
Service Date: 10/09/2017
Service Type: Repair
Review Created: 10/15/2017 06:21 PM
Eugene W G., Service Manager at Annapolis Hyundai responded on 10/16/2017

Thank you for taking the time to rate our service department and for the 5 star review! We look forward to your business in the future!

Ryan Gregory
Service Manager
410-295-1234 x3531
Cynthia A. on 10/14/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent service!"
Easy to make appointments, service Adviser keeps track of what is needed and answers all questions. Exceptional customer service has always been provided.
Vehicle: 2015 Hyundai Sonata Hyb
Category: Service
Service Date: 10/05/2017
Service Type: Repair
Review Created: 10/14/2017 07:17 PM
Eugene W G., Service Manager at Annapolis Hyundai responded on 10/16/2017

Thank you for the great review! I will pass this on to Jacob.

Ryan Gregory
Service Manager
410-295-1234 x3531
Sarah P. on 10/13/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service! "
Love this place!
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 10/05/2017
Service Type: Repair
Review Created: 10/13/2017 05:11 PM
Eugene W G., Service Manager at Annapolis Hyundai responded on 10/14/2017

Thank you for the great comments!! 

Ryan Gregory
Service Manager
410-295-1234 x3531
Paul J. on 10/13/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service"
Took care of issue in a pretty fast turn around. Thanks Jacob for keeping on top of the repair.
Vehicle: 2015 Hyundai Sonata Hyb
Category: Service
Service Date: 10/10/2017
Service Type: Repair
Review Created: 10/13/2017 03:06 PM
Eugene W G., Service Manager at Annapolis Hyundai responded on 10/14/2017

Thank you for taking the time to rate our service department and for the 5 star review! We look forward to your business in the future!

Ryan Gregory
Service Manager
410-295-1234 x3531
Catherine H. on 10/13/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Customer Service"
Annapolis Hyundai kept me posted on the status of the repair and completed the work sooner than expected.
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 10/10/2017
Service Type: Repair
Review Created: 10/13/2017 10:30 AM
Eugene W G., Service Manager at Annapolis Hyundai responded on 10/13/2017

Thank you for taking the time to rate our service department and for the 5 star review! We hope you return in the future!

Ryan Gregory
Service Manager
410-295-1234 x3531
Bethany L. on 10/10/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great place to buy a vehicle "
Wonderful! Shawn was very helpful and patient and helped me find the best car for my needs
Vehicle: 2015 Hyundai Elantra
Category: Service
Service Date: 10/07/2017
Service Type: Maintenance
Review Created: 10/10/2017 03:45 PM
Eugene W G., Service Manager at Annapolis Hyundai responded on 10/12/2017

Thank you for the great review. I will pass this to Shawn!

Ryan Gregory
Service Manager
410-295-1234 x3531
Verified Customer on 10/10/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Santa fe recall service"
Satisfied with the overall service
Vehicle: 2004 Hyundai Santa Fe
Category: Service
Service Date: 10/05/2017
Service Type: Repair
Review Created: 10/10/2017 02:00 PM
Eugene W G., Service Manager at Annapolis Hyundai responded on 10/12/2017

Thank you for taking the time to post a review. We do apologize that you did not receive 5 star service. Anything less then 5 stars we consider failing. Please let us know where we can improve in the future in order to provide you with 5 star service.

Ryan Gregory
Service Manager
410-295-1234 x3531
DELORES H. ReScore Review on 10/10/2017
ReScore
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Original
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Recommended? Yes
Surecritic checkman logo Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Friendliness and dependability. Their desire to make you a satisfied customer."
I will not take my business anywhere else
Vehicle: 2016 Hyundai Elantra
Category: Service
Service Date: 10/04/2017
Service Type: Repair
Review Created: 10/09/2017 03:26 PM

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
"Friendliness and dependability. This was the first and only time I had problems in all the years I have been with you. Things happen . "
Best place ever
Vehicle: 2016 Hyundai Elantra
Category: Service
Service Date: 10/04/2017
Service Type: Repair
Review Created: 10/09/2017 03:26 PM
Eugene W G., Service Manager at Annapolis Hyundai responded on 10/10/2017

We do apologize, we will reach out to you for more information.

Ryan Gregory
Service Manager
410-295-1234 x3531
Murray S. on 10/09/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"service and price"
the 30000 service was done and the service department could not be any better . the service manager Jacob is excellent.myonly issue is the cost. being retired the prices are too high
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 09/19/2017
Service Type: Repair
Review Created: 10/09/2017 02:34 PM
Eugene W G., Service Manager at Annapolis Hyundai responded on 10/10/2017

Thank you for the 5 star survey. We do apologize for the cost of the 30,000 mile service. It is one of the biggest services that needs to be preformed. The next big one will be at 60k. 

Ryan Gregory
Service Manager
410-295-1234 x3531
Scott R. on 10/07/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great customer care. When my time for service was determined to take more than a day, I was provided with a courtesy vehicle which greatly enhanced the quality of my day off from work."
Attention to detail given to my vehicle per my request. Gives me great comfort to know the family's older car is in good shape for my son to drive with little worry to myself.
Vehicle: 2004 Hyundai Santa Fe
Category: Service
Service Date: 10/03/2017
Service Type: Maintenance
Review Created: 10/07/2017 09:46 AM
Eugene W G., Service Manager at Annapolis Hyundai responded on 10/09/2017

Thank you for the review. It is always good to hear that your service visit was a smooth process.

Ryan Gregory
Service Manager
410-295-1234 x3531
BARBARA B. on 10/06/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Welcoming Great Service"
My experience at this dealer was much better than the other two Hyundai dealers I visited.
Vehicle: 2015 Hyundai Santa Fe S
Category: Service
Service Date: 10/03/2017
Service Type: Repair
Review Created: 10/06/2017 11:36 AM
Eugene W G., Service Manager at Annapolis Hyundai responded on 10/06/2017

Thank you for taking the time to rate our service department and for the 5 star review! We look forward to your business in the future!

Ryan Gregory
Service Manager
410-295-1234 x3531
Shineda A. on 10/05/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"In an out service! "
Great service
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 09/28/2017
Service Type: Repair
Review Created: 10/05/2017 08:22 AM
Eugene W G., Service Manager at Annapolis Hyundai responded on 10/05/2017

Thank you for taking the time to rate our service department and for the 5 star review! We look forward to your business in the future!

Ryan Gregory
Service Manager
410-295-1234 x3531
Verified Customer on 10/04/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great customer service "
Great service. Dealer provided a courtesy loaner because my tires were not in stock and had to be picked up from Baltimore. My vehicle was ready the next morning. My service provider kept open communication regarding the status of my vehicle which was awesome.
Vehicle: 2013 Hyundai Genesis
Category: Service
Service Date: 09/29/2017
Service Type: Repair
Review Created: 10/04/2017 06:43 PM
Eugene W G., Service Manager at Annapolis Hyundai responded on 10/05/2017

We are happy to hear that your visit was a smooth process. Thank you for the review.

Ryan Gregory
Service Manager
410-295-1234 x3531
Sharon D. on 10/04/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Best customer service around"
Best customer service around
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 09/29/2017
Service Type: Maintenance
Review Created: 10/04/2017 08:27 AM
Eugene W G., Service Manager at Annapolis Hyundai responded on 10/04/2017

Thank you for the great review! We appreciate it!

Ryan Gregory
Service Manager
410-295-1234 x3531
Greg F. on 10/02/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Professional and Accurate"
Able to book an appointment for service; time quoted was very close to time completed. Professional Service Department.
Vehicle: 2011 Hyundai Santa Fe
Category: Service
Service Date: 09/27/2017
Service Type: Repair
Review Created: 10/02/2017 06:09 PM
Eugene W G., Service Manager at Annapolis Hyundai responded on 10/03/2017

Thank for the positive feedback! please feel free to call me with and needs or pricing issues.

Ryan Gregory
Service Manager
410-295-1234 x3531
Verified Customer on 10/02/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"People make the difference and Annapolis Hyundai are the best."
Have no fear, Annapolis Hyundai is here.
Vehicle: 2012 Hyundai Sonata
Category: Service
Service Date: 09/27/2017
Service Type: Repair
Review Created: 10/02/2017 01:56 PM
Eugene W G., Service Manager at Annapolis Hyundai responded on 10/03/2017

Thank you for the great review, maybe that will be our new jingle!! 

Ryan Gregory
Service Manager
410-295-1234 x3531
Robert W. on 10/02/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Friendly and helpful staff.......Excellent service....."
The service department seems to stay packed. I can see why.
Vehicle: 2014 Hyundai Santa Fe S
Category: Service
Service Date: 09/27/2017
Service Type: Repair
Review Created: 10/02/2017 12:01 PM
Eugene W G., Service Manager at Annapolis Hyundai responded on 10/02/2017

Thank you for the glowing review. We appreciate you driving a little further to come see us!

Ryan Gregory
Service Manager
410-295-1234 x3531
Meg F. on 10/02/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent Service"
My car unexpectedly came in for service and Jacob and Amy were so accommodating and helpful. When having my car serviced at Annapolis I know I'm in good shape.
Vehicle: 2009 Hyundai Sonata
Category: Service
Service Date: 09/27/2017
Service Type: Maintenance
Review Created: 10/02/2017 11:11 AM
Eugene W G., Service Manager at Annapolis Hyundai responded on 10/02/2017

Thanks for the review. We are glad to hear everything went well.

Ryan Gregory
Service Manager
410-295-1234 x3531
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