ReScore Reviews™ (16)

ReScore
Overall Rating 4.4375013/5Overall Rating 4.4375013/5Overall Rating 4.4375013/5Overall Rating 4.4375013/5rating 4.4375013
Original
Overall Rating 2.625/5Overall Rating 2.625/5rating 2.625rating 2.625rating 2.625
97% Would Recommend
100% Business Response
Latest Review about 18 hours ago
Misha T. on 02/21/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Best Hyundai in town!"
I use to go to the Hyundai in Bowie, but their service is lacking and unprofessional. Now I go to Annapolis Hyundai and their service is great! They are always on time and professional. Everyone is very friendly and they get you in and out!
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 02/16/2018
Service Type: Repair
Review Created: 02/21/2018 07:52 AM
EUGENE W G., Service Manager at Annapolis Hyundai responded on 02/21/2018

Thank you for the great review! We realize that we are not the closest dealer to you and we appreciate the fact that you drive the extra distance to come see us.

Ryan Gregory
Service Manager
410-295-1234 x3531
Verified Customer on 02/20/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Service"
Thanks to the service crew and mechanics for a job well done!
Vehicle: 2014 Hyundai Santa Fe S
Category: Service
Service Date: 02/16/2018
Service Type: Maintenance
Review Created: 02/20/2018 03:20 PM
EUGENE W G., Service Manager at Annapolis Hyundai responded on 02/21/2018

Thank you for taking the time to post a review on your recent service visit. We appreciate the great feedback!

Ryan Gregory
Service Manager
410-295-1234 x3531
Julie B. on 02/20/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent Customer Service!"
The staff, the timeliness of the repairs, the waiting lounge. It's all great. I drive past another Hyundai dealer to continue coming back to Annapolis where I bought my first Hyundai 14 years ago.
Vehicle: 2016 Hyundai Tucson
Category: Service
Service Date: 02/15/2018
Service Type: Repair
Review Created: 02/20/2018 12:54 PM
EUGENE W G., Service Manager at Annapolis Hyundai responded on 02/20/2018

We want to thank you for continued business. We appreciate you choosing us for your vehicles service needs.

Ryan Gregory
Service Manager
410-295-1234 x3531
Bill S. on 02/20/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service"
Great service,polite staff and plenty of waitiong options
Vehicle: 2016 Hyundai Veloster
Category: Service
Service Date: 01/31/2018
Service Type: Maintenance
Review Created: 02/20/2018 10:04 AM
EUGENE W G., Service Manager at Annapolis Hyundai responded on 02/20/2018

Thank you for taking the time to rate your recent service visit. We appreciate the positive feedback and look forward to servicing your vehicle in the future.

Ryan Gregory
Service Manager
410-295-1234 x3531
Vincent M. on 02/19/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great!! "
The people are amazing!!
Vehicle: 2018 Hyundai Sonata
Category: Service
Service Date: 02/14/2018
Service Type: Maintenance
Review Created: 02/19/2018 03:39 PM
EUGENE W G., Service Manager at Annapolis Hyundai responded on 02/20/2018

Thank you for taking the time to post a review on your recent service visit. We appreciate the feedback. 

Ryan Gregory
Service Manager
410-295-1234 x3531
Pablo P. on 02/19/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service"
Punctual. Courteous. Expain issues well.
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 02/14/2018
Service Type: Maintenance
Review Created: 02/19/2018 10:21 AM
EUGENE W G., Service Manager at Annapolis Hyundai responded on 02/19/2018

Thank you for taking the time to review you recent service visit. We appreciate the five stars, I will pass this on to the team. 

Ryan Gregory
Service Manager
410-295-1234 x3531
Charles F. on 02/17/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Jacob at Annapolis Hyundai is excellent and the head mechanic is very competent."
Jacob at Annapolis Hyundai is excellent and the head mechanic is very competent.
Dearlership show superb leadership!
Vehicle: 2011 Hyundai Genesis
Category: Service
Service Date: 02/09/2018
Service Type: Repair
Review Created: 02/17/2018 04:22 PM
EUGENE W G., Service Manager at Annapolis Hyundai responded on 02/19/2018

Thank you for taking the time to rate your recent service visit. I will make sure Jacob and the tech know they are doing a good job!

Ryan Gregory
Service Manager
410-295-1234 x3531
Jon R. on 02/16/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service."
Friend and great service.
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 02/07/2018
Service Type: Maintenance
Review Created: 02/16/2018 01:58 PM
EUGENE W G., Service Manager at Annapolis Hyundai responded on 02/16/2018

Thank you taking the time to post a review on your recent service visit. We appreciate the feedback. 

Ryan Gregory
Service Manager
410-295-1234 x3531
Mary L. on 02/16/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service and showroom "
Annapolis Hyundai staff- that’s what makes service so excellent , especially the 2 at the desk! Friendly, efficient, professional and so nice- frankly, we need nice!!
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 02/13/2018
Service Type: Repair
Review Created: 02/16/2018 11:49 AM
EUGENE W G., Service Manager at Annapolis Hyundai responded on 02/16/2018

Thank you for the 5 star review. We appreciate you taking the time to rate your last visit. We look forward to your business in the future.

Ryan Gregory
Service Manager
410-295-1234 x3531
Verified Customer on 02/15/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent customer service!"
It was very easy to schedule my appointment and had no trouble rescheduling when I couldn't make the first appointment.
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 02/07/2018
Service Type: Maintenance
Review Created: 02/15/2018 05:03 PM
EUGENE W G., Service Manager at Annapolis Hyundai responded on 02/16/2018

Thank you for the positive feedback. We are glad to hear your service visit went well. We look forward to assisting you in the future.

Ryan Gregory
Service Manager
410-295-1234 x3531
Verified Customer on 02/15/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent customer service "
Ryan is great as usual. Always in and out in a timely manner.
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 02/07/2018
Service Type: Maintenance
Review Created: 02/15/2018 10:03 AM
EUGENE W G., Service Manager at Annapolis Hyundai responded on 02/15/2018

Thank you for the great feedback. We appreciate you taking the time to rate us! We look forward to assisting you in the future.

Ryan Gregory
Service Manager
410-295-1234 x3531
David A. on 02/14/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Customer Service!"
Smooth and efficient staff!!

Easy to set appointments, drop off and pick up car in an easy, friendly environment!

Love this place!!
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 02/02/2018
Service Type: Maintenance
Review Created: 02/14/2018 11:46 AM
EUGENE W G., Service Manager at Annapolis Hyundai responded on 02/14/2018

Thank you for the positive feedback. We are glad to hear your service visit went well. We look forward to assisting you in the future.

Ryan Gregory
Service Manager
410-295-1234 x3531
John M. on 02/13/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Jacob"
Jacob is always very helpful, very efficient and very pleasant.
Vehicle: 2014 Hyundai Elantra Co
Category: Service
Service Date: 02/08/2018
Service Type: Repair
Review Created: 02/13/2018 04:22 PM
EUGENE W G., Service Manager at Annapolis Hyundai responded on 02/14/2018

Thank you for the 5 star review. We appreciate you taking the time to rate your last visit. I will pass this on to Jacob. 

Ryan Gregory

Service Manager
410-295-1234 x3531
Jill H. on 02/13/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"They take great care of my care in a very timely and efficient way"
Excellent service!!
Vehicle: 2016 Hyundai Elantra Gt
Category: Service
Service Date: 02/10/2018
Service Type: Maintenance
Review Created: 02/13/2018 01:09 PM
EUGENE W G., Service Manager at Annapolis Hyundai responded on 02/14/2018

Thank you for the great feedback and for choosing our team for your vehicles service needs. 

Ryan Gregory
Service Manager
410-295-1234 x3531
John R. on 02/13/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Comfortable"
Great customer service. Felt very comfortable.
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 02/10/2018
Service Type: Maintenance
Review Created: 02/13/2018 12:47 PM
EUGENE W G., Service Manager at Annapolis Hyundai responded on 02/13/2018

Thank you for the 5 star review. We appreciate you taking the time to rate your last visit. We look forward to your business in the future.

Ryan Gregory
Service Manager
410-295-1234 x3531
John T. on 02/13/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Annapolis Hyundai Service"
Since the purchase of my Santa Fe in 2015, I have continually had it serviced it a Annapolis Hyundai. I have become accustomed to their friendly faces at the service desk. They even know my name! I check out the customer waiting area as my vehicle is serviced, from simple to the complex. Washed and waiting for me. Always an enjoyable experience.
Vehicle: 2015 Hyundai Santa Fe
Category: Service
Service Date: 02/08/2018
Service Type: Maintenance
Review Created: 02/13/2018 11:19 AM
EUGENE W G., Service Manager at Annapolis Hyundai responded on 02/13/2018

Thank you for the great review and your continued business with out dealership.

Ryan Gregory
Service Manager
410-295-1234 x3531
Verified Customer on 02/13/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Hyundai service"
My appointment went very well. It was on time and I was informed of the state of the car after ward, even including pictures of a squirrel's nest they took out of the engine compartment.
Vehicle: 2009 Hyundai Sonata
Category: Service
Service Date: 02/06/2018
Service Type: Repair
Review Created: 02/13/2018 06:43 AM
EUGENE W G., Service Manager at Annapolis Hyundai responded on 02/13/2018

Thank you for the 5 star review. We appreciate you taking the time to rate your last visit. It is unfortunate when rodents start chewing up wires, always a mess!

Ryan Gregory
Service Manager
410-295-1234 x3531
Susan B. on 02/13/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great job!"
My first oil change was done and they checked to see if I had any recalls. They fixed the recall while it was there for the oil change. The first oil change was on the house. I was very happy with the service.
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 02/01/2018
Service Type: Repair
Review Created: 02/13/2018 06:24 AM
EUGENE W G., Service Manager at Annapolis Hyundai responded on 02/13/2018

Thank you for the 5 star review. We appreciate you taking the time to rate your last visit. We look forward to your business in the future.

Ryan Gregory
Service Manager
410-295-1234 x3531
Laura L. on 02/12/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Consistent Service "
Friendly and professional service!! The Hyundai team took great care in setting up the appointment time. They followed up with explanations of recommended work. Overall, superior service from phone calls to in person contact.
Vehicle: 2015 Hyundai Santa Fe S
Category: Service
Service Date: 02/06/2018
Service Type: Repair
Review Created: 02/12/2018 05:52 PM
EUGENE W G., Service Manager at Annapolis Hyundai responded on 02/13/2018

Thank you for taking the time to rate our service team. We appreciate the great feedback! It is good to hear that our guests are receiving superior service.

Ryan Gregory
Service Manager
410-295-1234 x3531
Janet P. on 02/12/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Staff"
Everyone was helpful, curious and professiomal.
Vehicle: 2013 Hyundai Elantra Gt
Category: Service
Service Date: 02/06/2018
Service Type: Repair
Review Created: 02/12/2018 05:37 PM
EUGENE W G., Service Manager at Annapolis Hyundai responded on 02/13/2018

Thank you for the 5 star review. We appreciate you taking the time to rate your last visit. We look forward to your business in the future.

Ryan Gregory
Service Manager
410-295-1234 x3531
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