Reviews
GM
Gary M.
Crofton, MD
2012 Hyundai Sonata
Verified
Service
Always a warm welcome and great experience!
Recommended
EB
Eloise B.
Annapolis, MD
2012 Hyundai Azera
Verified
Rapport with service managers.
Great customer service.
Recommended
VC
Vicki C.
Edgewater, MD
2017 Hyundai Santa Fe
Verified
Service
all the employees are courteous, friendly and helpful.
Recommended
Verified Customer
Sudlersville, MD
2017 Hyundai Tucson
Verified
Thank you
Customer service could be better when calling to schedule
Recommended
GL
George L.
Annapolis, MD
2018 Hyundai Sonata
Verified
Great service
Work was completed in a timely manner. Everyone was polite & courteous!
Recommended
JG
James G.
Alexandria, VA
2013 Hyundai Genesis
Verified
exceptional service
Services on time--well done
Recommended
EUGENE W G., Service Manager from Annapolis Hyundai responded on 09/22/2018
Thank you for the feedback. We appreciate the five star review.
Ryan GregoryService Manager
410-295-1234 x3531
MH
Michael H.
Linthicum Heights, MD
2014 Hyundai Azera
Verified
Good service
Always convenient to work schedule
Recommended
EUGENE W G., Service Manager from Annapolis Hyundai responded on 09/21/2018
Thank you for the fives stars. We will see you soon.
Ryan GregoryService Manager
410-295-1234 x3531
Verified Customer
Arnold, MD
2018 Hyundai Sonata
Verified
Great communication
Jacob sets the example for customer service
Recommended
EUGENE W G., Service Manager from Annapolis Hyundai responded on 09/21/2018
Thank you for taking the time to post a review on your recent service visit. We appreciate the five star rating.
Ryan GregoryService Manager
410-295-1234 x3531
Verified Customer
Shady Side, MD
2018 Hyundai Elantra
Verified
Very helpful
everyone was very helpful
Recommended
EUGENE W G., Service Manager from Annapolis Hyundai responded on 09/20/2018
Thank you for the great feedback. We appreciate the five star review.
Ryan GregoryService Manager
410-295-1234 x3531
RH
Ronald H.
Annapolis, MD
2017 Hyundai Tucson
Verified
Great, timely service
As usual, I give Annapolis Hyundai the top rating for service.
One thing that irritated me on this visit was being charged $39 labor cost to replace a license plate bulb, which I could have done myself in less than 5 minutes. I was later told that this is a normal charge to replace bulbs. I think this charge is ridiculous.
One thing that irritated me on this visit was being charged $39 labor cost to replace a license plate bulb, which I could have done myself in less than 5 minutes. I was later told that this is a normal charge to replace bulbs. I think this charge is ridiculous.
Recommended
EUGENE W G., Service Manager from Annapolis Hyundai responded on 09/20/2018
Thank you for the fiver star review. Some of the bulbs can be difficult to replace because they are hard to get to.
Ryan GregoryService Manager
410-295-1234 x3531
SW
Stephan W.
Annapolis, MD
2018 Hyundai Santa Fe S
Verified
Friendly Service
Had my 7,500 mile service done on my 2018 Santa Fe. Jacob, the service advisor, was very friendly and efficient. Booking the appointment online was very quick and easy and only had to wait 45 minutes for my car to be serviced and washed. Overall, great! The dealership could use a remodel and larger facility however.
Recommended
EUGENE W G., Service Manager from Annapolis Hyundai responded on 09/20/2018
Thank you for the the great feedback. We appreciate the five stars. We hope to have a larger facility in the next few years.
Ryan GregoryService Manager
410-295-1234 x3531
SM
Susan M.
Crownsville, MD
2012 Hyundai Sonata
Verified
Efficient Personable Team
Josh and the team did a great job.
Recommended
EUGENE W G., Service Manager from Annapolis Hyundai responded on 09/19/2018
Thank you for the great feedback. I will be sure to share this with the team.
Ryan GregoryService Manager
410-295-1234 x3531
AH
Aimee H.
Stevensville, MD
2013 Hyundai Sonata
Verified
Great customer service.
My car needed a new engine due to a recall on my 2013 sonata. They fixed my car and provided me with a rental while my car was being worked on. Jacob in service department went above and beyond to answer any questions I had and always got back to me in a timely manor even though they are short staffed. I would highly recommend dealing with the Annapolis MD location!
Recommended
EUGENE W G., Service Manager from Annapolis Hyundai responded on 09/19/2018
Thank you for the positive feedback. We appreciate the recommendations!
Ryan GregoryService Manager
410-295-1234 x3531
PK
Pete K.
Arnold, MD
2018 Hyundai Sonata
Verified
Fast easy and simple
They did the work well and in a timely fashion
Recommended
EUGENE W G., Service Manager from Annapolis Hyundai responded on 09/18/2018
Thank you your recent visit to our service department. We appreciate the five star review.
Ryan GregoryService Manager
410-295-1234 x3531
DR
Daniel R.
Pasadena, MD
2018 Hyundai Sonata
Verified
Always greeted by name
The minimum expectation is always that the work will be completed, and that's never been an issue here. What really sets them apart is the level of professionalism and customer service.
Recommended
EUGENE W G., Service Manager from Annapolis Hyundai responded on 09/18/2018
Thank you for taking the time to post a review, we appreciate the great feedback.
Ryan GregoryService Manager
410-295-1234 x3531
RM
Roxanna M.
Glen Burnie, MD
2016 Hyundai Sonata
Verified
Very helpful
The company was very helpful in trying to figure out what was going on with my car. I feel comfortable driving my car. They fixed it and now we are monitoring the performance of the vehicle. I will continue to go back to get my service my car.
Recommended
EUGENE W G., Service Manager from Annapolis Hyundai responded on 09/14/2018
Thank you for the five star review. We are glad to hear the vehicle is operating correctly.
Ryan GregoryService Manager
410-295-1234 x3531
Verified Customer
Huntingtown, MD
2013 Hyundai Santa Fe S
Verified
Needs improvement
Although part of the regular mileage service, doubtful that fluid levels were indeed checked. I’ve had one good experience and one not-so-good experience. This is not major enough for me to give up on this dealer yet. However I’ll decline to recommend this business for the time being.
EUGENE W G., Service Manager from Annapolis Hyundai responded on 09/14/2018
Mr. Keating,
We apologize that you did not receive five star service on your recent service visit. Jacob or myself will reach out to you for more details on where we need to improve.
Service Manager
410-295-1234 x3531
VP
Vincent P.
Annapolis, MD
2013 Hyundai Santa Fe S
Verified
Appreciated the ride to and from the dealership. Vehicle was ready as promised. Work completed was satisfactory.
Honored a 10% discount but the price was still high.
Recommended
EUGENE W G., Service Manager from Annapolis Hyundai responded on 09/14/2018
Thank you for the five star review, we are glad to hear that your visit went well.
Ryan GregoryService Manager
410-295-1234 x3531
Verified Customer
Severna Park, MD
2014 Hyundai Elantra
Verified
Personal service
I am always treated very well and service is always top notch. I must say the price of a battery ($375.00) seems excessive, but it is the first item that has been replaced in over four years!!!
Recommended
EUGENE W G., Service Manager from Annapolis Hyundai responded on 09/12/2018
Thanks for the great feedback! We appreciate the 5 stars. That is a very expensive battery, most vehicles have gone to an AGM battery and they are significantly more expensive.(Absorbent Glass Mat)
Ryan GregoryService Manager
410-295-1234 x3531
NK
Nikia K.
Bowie, MD
2017 Hyundai Santa Fe
Verified
Great people
Thanks for making me feel like i'm the only customer in the world
Recommended
EUGENE W G., Service Manager from Annapolis Hyundai responded on 09/11/2018
Thank you for taking the time to posy a review on your recent service visit. We are glad to hear that it was such a positive experience.
Ryan GregoryService Manager
410-295-1234 x3531