Overview

Overall Rating 4.82/5Overall Rating 4.82/5Overall Rating 4.82/5Overall Rating 4.82/5rating 4.82

1393 Reviews

ReScore Reviews™ (22)

ReScore
Overall Rating 4.2272736/5Overall Rating 4.2272736/5Overall Rating 4.2272736/5Overall Rating 4.2272736/5rating 4.2272736
Original
Overall Rating 2.54545/5Overall Rating 2.54545/5rating 2.54545rating 2.54545rating 2.54545
97% Would Recommend
100% Business Response
Latest Review 3 days ago

Reviews


RH
Raymond H.
Annapolis, MD
2016 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/14/2018 Category: Service
Genesis
Quick courteous service. Good outcome.
EUGENE W G., Service Manager from Annapolis Hyundai responded on 11/15/2018

We are always glad to hear that your visit with us went well. Thank you for taking the time to post a review and for the five stars.

Ryan Gregory
Service Manager
410-295-1234 x3531

CM
Carol M.
Annapolis, MD
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/13/2018 Category: Service
Excellent service
This is new dealership for us. So professional.
EUGENE W G., Service Manager from Annapolis Hyundai responded on 11/15/2018

We are glad to hear that your first visit with us went well. Thank you for posting a review.

Ryan Gregory
Service Manager
410-295-1234 x3531

Verified Customer
Edgewater, MD
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/13/2018 Category: Service
Great but needs space
Service was great. The only thing I am waiting for is the move to edgewater. I won’t have to struggle with the Annapolis traffic 👍
EUGENE W G., Service Manager from Annapolis Hyundai responded on 11/13/2018

Thank you for the five star review. We are hoping for the extra room sooner than later.

Ryan Gregory
Service Manager
410-295-1234 x3531

JW
Joseph W.
Edgewater, MD
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/12/2018 Category: Service
Great Service
I normally dread going to the mechanic, but Jacob made me reconsider.

He was very kind, helpful, and answered all of my questions.
EUGENE W G., Service Manager from Annapolis Hyundai responded on 11/13/2018

Thank you for posting a review on your recent service visit. We are always glad to hear that the visit went better than expected.

Ryan Gregory
Service Manager
410-295-1234 x3531

RR
Ralph R.
Sherwood Forest, MD
2018 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/12/2018 Category: Service
Service
Went very well and was ready on itme
EUGENE W G., Service Manager from Annapolis Hyundai responded on 11/13/2018

Thank you for five star review on your last visit. We are glad to hear that everything went well.

Ryan Gregory
Service Manager
410-295-1234 x3531

JC
John C.
Stevensville, MD
2015 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/10/2018 Category: Service
Excellent customer service.
Friendly and helpful staff.
EUGENE W G., Service Manager from Annapolis Hyundai responded on 11/12/2018

We are glad to hear your visit with us went well. That you for the great feedback, we appreciate you taking the time to post a review.

Ryan Gregory
Service Manager
410-295-1234 x3531

DM
Danielle M.
Upper Marlboro, MD
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/09/2018 Category: Service
Excellence
Always a pleasure dealing with the service Dept at Hyundai of Annapolis. Great customer service and always willingly to accommodate my special requests.
EUGENE W G., Service Manager from Annapolis Hyundai responded on 11/12/2018

Thank you for the great feedback. We are glad to hear the visit went as expected.

Ryan Gregory
Service Manager
410-295-1234 x3531

UM
Umana M.
Washington, DC
2017 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/09/2018 Category: Service
The service
I had my first oil change.
EUGENE W G., Service Manager from Annapolis Hyundai responded on 11/09/2018

Thank you for coming to see us for your first oil change, we appreciate the review.

Ryan Gregory
Service Manager
410-295-1234 x3531

CD
Claudia D.
Annapolis, MD
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/08/2018 Category: Service
Caring and timely manner. Good service
Good customer service. Able to get in and out for appointment. Thanks
EUGENE W G., Service Manager from Annapolis Hyundai responded on 11/09/2018

Thank you for taking the time to post a review on your recent service visit, we appreciate the five stars.

Ryan Gregory
Service Manager
410-295-1234 x3531

WG
William G.
Bowie, MD
2013 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/06/2018 Category: Service
Happy customet
The service techs are great. I love the customer service . Happy to recommend.
EUGENE W G., Service Manager from Annapolis Hyundai responded on 11/07/2018

We are glad to hear that you had a great visit. Thank you for the five stars!

Ryan Gregory
Service Manager
410-295-1234 x3531

RD
Rosamond D.
Annapolis, MD
2018 Hyundai Kona
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/05/2018 Category: Service
Good service
Good efficient and courteous helpful service!
EUGENE W G., Service Manager from Annapolis Hyundai responded on 11/07/2018

Thank you for taking the time to post a review. We are always happy to hear that the visit went well.

Ryan Gregory
Service Manager
410-295-1234 x3531

Verified Customer
Annapolis, MD
2009 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/05/2018 Category: Service
Great Service
Professional service. I was greeted by a friendly welcome as soon as I walked in the door. There was an easy checkin. My car was ready that day and all issues resolved! I would recommend this service department, they are great!
EUGENE W G., Service Manager from Annapolis Hyundai responded on 11/07/2018

Thank you for the amazing review. We appreciate you taking the time to share your experience.

Ryan Gregory
Service Manager
410-295-1234 x3531

Verified Customer
Davidsonville, MD
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/02/2018 Category: Service
service, honor their warranty and friendliness
honored the warranty on an engine recall and service was excellent
EUGENE W G., Service Manager from Annapolis Hyundai responded on 11/05/2018

Thank you for the great feedback, we apologize that the repairs took an extended amount of time.

Ryan Gregory
Service Manager
410-295-1234 x3531

AJ
Amanda J.
Annapolis, MD
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/02/2018 Category: Service
Good Service
Good fast service.
EUGENE W G., Service Manager from Annapolis Hyundai responded on 11/05/2018

Thank you for taking the time to post a review on your recent service visit. We are glad to hear everything went well.

Ryan Gregory
Service Manager
410-295-1234 x3531

NK
Nikia K.
Bowie, MD
2017 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/02/2018 Category: Service
The people who work there
Thank you for caring
EUGENE W G., Service Manager from Annapolis Hyundai responded on 11/05/2018

Anytime, thank you for bring your vehicle to us for your service needs.

Ryan Gregory
Service Manager
410-295-1234 x3531

Verified Customer
Arnold, MD
2016 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/02/2018 Category: Service
Routine Maintenance
Always a pleasure to deal with and the turn around time is on point.
EUGENE W G., Service Manager from Annapolis Hyundai responded on 11/05/2018

Thank you for the great feedback, we appreciate the five stars.

Ryan Gregory
Service Manager
410-295-1234 x3531

MM
Mike M.
West River, MD
2012 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/02/2018 Category: Service
Oil change
Nice staff
EUGENE W G., Service Manager from Annapolis Hyundai responded on 11/05/2018

Thank you for taking the time to post a review on your visit. I will be sure to share this with the service team.

Ryan Gregory
Service Manager
410-295-1234 x3531

Verified Customer
Crownsville, MD
2013 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/31/2018 Category: Service
Service lounge is sad
Service was done on time and at the price quoted. The service lounge lacks amenities like a cell phone charging station or area to do work. Best bring your own magazines.
EUGENE W G., Service Manager from Annapolis Hyundai responded on 11/01/2018

Thank you for your recent visit to our service department. We are constantly working to improve our facilities and hope to be in a new building sooner than later.

Ryan Gregory
Service Manager
410-295-1234 x3531

Verified Customer
Annapolis, MD
2017 Hyundai Ioniq Hybr
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/30/2018 Category: Service
Great service dept.
I trust them to keep my car in great shape and always do excellent work.
EUGENE W G., Service Manager from Annapolis Hyundai responded on 11/01/2018

Thank you for the great feedback! We appreciate you taking the time to post a review!!

Ryan Gregory
Service Manager
410-295-1234 x3531

MS
Megan S.
Chester, MD
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/26/2018 Category: Service
Awesome Service!
Unfortunately, I cannot remember the young man's name that greeted and helped me with my car. He was very polite and respectful. I also spoke with Ryan a few days prior to schedule my extremely over due oil change. These two were very personable and treat customers with respect. I was told it would take an hour to complete my service. It took less than an hour! Every interaction I've had with anyone from Hyundai has been the best! Ryan also took the time after my service was complete to help me with one of the settings on my dashboard. Where has Annapolis Hyundai been all my life!
EUGENE W G., Service Manager from Annapolis Hyundai responded on 10/29/2018

Thank you for the great feedback! Please feel free to call us anytime you have questions about your vehicle.

Ryan Gregory
Service Manager
410-295-1234 x3531