Overview

Overall Rating 4.82/5Overall Rating 4.82/5Overall Rating 4.82/5Overall Rating 4.82/5rating 4.82

1449 Reviews

ReScore Reviews™ (22)

ReScore
Overall Rating 4.2272736/5Overall Rating 4.2272736/5Overall Rating 4.2272736/5Overall Rating 4.2272736/5rating 4.2272736
Original
Overall Rating 2.54545/5Overall Rating 2.54545/5rating 2.54545rating 2.54545rating 2.54545
97% Would Recommend
100% Business Response
Latest Review about 7 hours ago

Reviews


Verified Customer
Bowie, MD
2014 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/22/2019 Category: Service
Annapolis hyundai
Everyone is so courteous and prompt!
EUGENE W G., Service Manager from Annapolis Hyundai responded on 01/22/2019

Thank you for the great feedback. We appreciate you taking the time to post a review and for the five stars.

Ryan Gregory
Service Manager
410-295-1234 x3531

JC
John C.
Stevensville, MD
2015 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/19/2019 Category: Service
Great Customer Service
I have always been treated professionally. The service department and sales staff are always friendly and helpful.
EUGENE W G., Service Manager from Annapolis Hyundai responded on 01/21/2019

Thank you for taking the time to post a review on your recent service visit. We appreciate the five stars.

Ryan Gregory
Service Manager
410-295-1234 x3531

Verified Customer
Silver Spring, MD
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/14/2019 Category: Service
Excellent people
Staff friendly and nice.
EUGENE W G., Service Manager from Annapolis Hyundai responded on 01/14/2019

Thank for taking the time to post a review on your recent service visit. We greatly appreciate the five stars.

Ryan Gregory
Service Manager
410-295-1234 x3531

Verified Customer
Arnold, MD
2013 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/13/2019 Category: Service
Jacob Swain
I can always count on Jacob to help me get my car scheduled and keep me informed on the repair progress.
EUGENE W G., Service Manager from Annapolis Hyundai responded on 01/14/2019

Thank you for taking the time to post a review. I will be sure to share this with Jacob.

Ryan Gregory
Service Manager
410-295-1234 x3531

CB
Charlene B.
Edgewater, MD
2015 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/12/2019 Category: Service
I Always Come Back
Annapolis Hyundai is a friendly, professional place. I bought my vehicle there 3 years ago and have always had my service there also. It is a convenient location for me but they always go over what needs to be done , call me if there is any deviation and my vehicle is ready as promised. No unwanted surprises.
EUGENE W G., Service Manager from Annapolis Hyundai responded on 01/12/2019

Thank you for the great feedback. It is always nice to hear that out guest's are having a good experience with out dealership.

Ryan Gregory
Service Manager
410-295-1234 x3531

EW
Emily W.
Chester, MD
2016 Hyundai Elantra Gt
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/10/2019 Category: Service
Thanks Hyundai!
Very helpful staff, super professional, and great/quick work on my car!
EUGENE W G., Service Manager from Annapolis Hyundai responded on 01/12/2019

Thank you for the great feedback. We are glad to hear that your visit went well. We appreciate the five star review.

Ryan Gregory
Service Manager
410-295-1234 x3531

DS
Denise S.
Crownsville, MD
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/08/2019 Category: Service
Best place for service. So friendly and helpful
Always great service. Friendly, knowledgeable staff.
EUGENE W G., Service Manager from Annapolis Hyundai responded on 01/09/2019

Thank you for the great feedback. We are glad to hear your visits go as expected. We appreciate the five stars.

Ryan Gregory
Service Manager
410-295-1234 x3531

Verified Customer
Edgewater, MD
2009 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/04/2019 Category: Service
The best team
I keep change the appointment due to my personal issue, and the awesome services team arranged the appointment based on my schedule. I really appreciate that all they have done, and they are the best!
EUGENE W G., Service Manager from Annapolis Hyundai responded on 01/07/2019

Thank you for the great feedback. We appreciate the five star review.

Ryan Gregory
Service Manager
410-295-1234 x3531

PH
Pamela H.
Severna Park, MD
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/02/2019 Category: Service
Annapolis
Excellent service!
EUGENE W G., Service Manager from Annapolis Hyundai responded on 01/02/2019

Thank you for taking the time to post a review on your recent service visit. We appreciate the great feedback and five stars.

Ryan Gregory
Service Manager
410-295-1234 x3531

Verified Customer
Denton, MD
2016 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/02/2019 Category: Service
service review
Courteous, accommodating desk staff and efficient oil change and tire rotations service tecks. Service Parking area is cramped so be sure to enter through back road.
EUGENE W G., Service Manager from Annapolis Hyundai responded on 01/02/2019

Thank you for taking the time to post a review. We do apologize that you did not receive 5 star service. Anything less then 5 stars is failing. Please let us know where we can improve in the future in order to provide you with 5 star service.

Ryan Gregory
Service Manager
410-295-1234 x3531

Verified Customer
Annapolis, MD
2013 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/01/2019 Category: Service
No Hassle Warranty Service
Easy to set up. Free rides home and back. Friendly. No hassle.
EUGENE W G., Service Manager from Annapolis Hyundai responded on 01/02/2019

We are glad to hear your visit went well. Thank you for the great feed back and five star review.

Ryan Gregory
Service Manager
410-295-1234 x3531

AG
Angela G.
Annapolis, MD
2012 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/30/2018 Category: Service
Front Desk Service Personnel
The guys and gals at the service desk are so friendly and they remember when you were in for your last service. They greet you as if they are old friends/buddies. They are awesome!
EUGENE W G., Service Manager from Annapolis Hyundai responded on 12/31/2018

We greatly appreciate the amazing feedback. We are always glad to hear that our guests are being taken care of.

Ryan Gregory
Service Manager
410-295-1234 x3531

Verified Customer
Centreville, MD
2013 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/30/2018 Category: Service
Great Staff
Very Professional
EUGENE W G., Service Manager from Annapolis Hyundai responded on 12/31/2018

Thank you for taking the time to post a review on your recent service visit. We appreciate the five star score.

Ryan Gregory
Service Manager
410-295-1234 x3531

Verified Customer
Edgewater, MD
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/29/2018 Category: Service
fast and friendly service
Fast and efficient, and friendly staff.
EUGENE W G., Service Manager from Annapolis Hyundai responded on 12/31/2018

Thank you for the great feedback! We appreciate the five stars. I will be sure to share this with our service team.

Ryan Gregory
Service Manager
410-295-1234 x3531

Verified Customer
Annapolis, MD
2016 Hyundai Elantra Gt
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/29/2018 Category: Service
excellent service from everyone. the ride home and back was a bonus
perfect from start to finish
EUGENE W G., Service Manager from Annapolis Hyundai responded on 12/31/2018

It's great to hear that your visit went well. Thank you for the five star review.

Ryan Gregory
Service Manager
410-295-1234 x3531

DO
Dennis O.
Arnold, MD
2016 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/29/2018 Category: Service
Great service
Took care of all my Ned’s and answered my questions.
EUGENE W G., Service Manager from Annapolis Hyundai responded on 12/31/2018

Thank you for taking the time to post a review on your recent service visit. We appreciate the five star score.

Ryan Gregory
Service Manager
410-295-1234 x3531

Verified Customer
Annapolis, MD
2015 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/28/2018 Category: Service
Oil change and recall fix
Good job done checking tire pressure would have made this great
EUGENE W G., Service Manager from Annapolis Hyundai responded on 12/28/2018

Thank you for posting a review on your recent visit. As part of the oil change service the techs are to set the tire pressure. Was your TPMS light on when you left our service department?

Ryan Gregory
Service Manager
410-295-1234 x3531

Verified Customer
Annapolis, MD
2011 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/27/2018 Category: Service
Greate
Nice
EUGENE W G., Service Manager from Annapolis Hyundai responded on 12/28/2018

Thank you for taking the time to post a review. We do apologize that you did not receive 5 star service. Anything less then 5 stars is failing. Please let us know where we can improve in the future in order to provide you with 5 star service.

Ryan Gregory
Service Manager
410-295-1234 x3531

Verified Customer
Annapolis, MD
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/27/2018 Category: Service
Service is excellent.
Service department is accommodating, quick, and informative. Jason is a standout!
EUGENE W G., Service Manager from Annapolis Hyundai responded on 12/28/2018

Thank you for the great feedback and the five star review. I will be sure to share this with Jacob.

Ryan Gregory
Service Manager
410-295-1234 x3531

JD
Jenny D.
Arnold, MD
2007 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/27/2018 Category: Service
Always great service on my car, always great customer service for me
I tell everyone how much I love Annapolis Hyundai. Their work is impeccable. Allen is the greatest mechanic and everyone I know who has had their car worked on by him has agreed with me. The guys running the service department are very friendly and explain everything well. I trust their advice implicitly, as my 11 year-old car is running as well as it ever has. They are honest, kind and great to work with.
EUGENE W G., Service Manager from Annapolis Hyundai responded on 12/27/2018

Thank you for the great feedback as always! We look forward to servicing your vehicle for years to come.

Ryan Gregory
Service Manager
410-295-1234 x3531