CMA's Hyundai of Winchester is located in Winchester, VA. Call us or visit our website to schedule your next service appointment! CMA's Hyundai of Winchester is located in Winchester, VA. Call us or visit our website to schedule your next service appointment!
I hope this finds you well. Today I called your service department because my significant other was stranded in Reston, VA in our 2022 Hyundai Sonata SEL that would not start. I bought this vehicle from your dealership in Oct 2022 and have had nothing but issues.
I called your dealership service department and explained the situation. The woman informed me she didn't really know much about mechanical things. She then said it would be at least two weeks before the vehicle could be seen by a service technician. I asked to speak with a service technician and she replied their all at lunch at which I replied this isn’t helpful and hung up.
Another poor customer service experience with your dealership.
I had the vehicle towed to Chantilly Hyundai, rented a vehicle and hopefully they will resolve the issue.
Since purchasing this new vehicle your dealership has continually delivered the poorest customer service experiences to date. I have only had one positive experience with your service department in almost 2 years. There is no reasonable time frame for service appointments or when I call about an issue like when the fuel injectors went out and stranded my significant other in Alexandria, VA , I’m told sorry we are booked up maybe take it to another dealership for assistance.
This vehicle has been in and out of several different dealerships in northern VA because of mechanical issues and when I call your dealership for assistance I’m given no resolution or assistance.
I was promised when I paid top dollar for this commuter car that I would receive excellent customer service from your dealership and to date that has only happened one time. Honestly I am so fed up with your dealership service department, the vehicle and its continued mechanical issues that I am strongly considering trading it in on a more reliable product at a dealership who will honor my purchase with service.
I certainly can’t be the only CMA customer who has had this experience at your dealership. I can’t believe your management or others would approve of this type of customer service to a 100% disable veteran that served 6 combat tours in defense of our nation.
Sir, why do I continue to have these issues and what are you going to do to resolve them?
Your dealerships customer service is unacceptable and poorly reflects on CMA, the dealership, you and your staff.
I look forward to your response.
Thank you.