My salesperson, Seth, was great and tried to make the experience a good one with little pressure. The finance department was the opposite. Not disclosing the promotional financing and giving me only one rate option was dishonest. Also using a bank that is not located in my state meant I could not refinance the loan with that bank. Also leading me to believe I couldn’t pay off the loan for four months (presumably to increase back end bonus from the bank to the dealer). This all reflects poorly on Hyundai and the business practices they allow at their dealerships. While I love the car, there’s definitely no brand loyalty after this experience.

ALBERT R. from Arapahoe Hyundai responded on 03/22/2022 11:43 AM

Thank you for submitting feedback on your experience with us. While we strive to achieve a 5 star experience with EVERY customer 100% of the time. There are times where we fall short of those goals.

It appears that this is one of those times. Please expect a phone call from myself and/or a member of our staff to address any lingering concerns along with other issues that may be present.

Our goal is simple, to turn your 3 star experience into a 5 star result.

Very Respectfully,

Albert Risch
GSM - Arapahoe Hyundai

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