Overview

Overall Rating 4.86/5Overall Rating 4.86/5Overall Rating 4.86/5Overall Rating 4.86/5rating 4.86

365 Reviews

99% Would Recommend
Latest Review 9 days ago

Reviews


GS
Gordon S.
Queen Creek, AZ
Ford F-150
Verified Customer
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02/12/2019 Category: Service
Spoke with Karen. She said the people are dependable, trustworthy and capable.
This review was collected via phone interview by Customer Research Inc.

JS
Jimmy S.
Arizona
Dodge Caliber
Verified Customer
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01/19/2019 Category: Service
Jimmy said they were good and Marilyn is awesome.
This review was collected via phone interview by Customer Research Inc.

JT
John T.
Apache Junction, AZ
Buick LaCrosse
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/16/2019 Category: Service
John said this business has excellent service. They are a bunch of great honest people, if its broke they will fix it and if it's not they wont touch it.
This review was collected via phone interview by Customer Research Inc.

KJ
Ken J.
Gold Canyon, AZ
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01/11/2019
Great repair place
If you want a place that is thorough, fair and professional this is it. They watch for small things, do a terrific job and you can trust them to be honest with you. In my experience that’s so rare that I’m their customer for life.

KJ
KEN J.
Gold Canyon, AZ
Ford F-150
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/10/2019
Great place to do business
Always courteous and provides great service on the times promised; they look for extra little things and make you feel like they’re truly professional

DC
Don C.
Apache Junction, AZ
Ford Bronco
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/10/2019 Category: Service
Don said he has been going to this business for a long time and the staff does a very good job.
This review was collected via phone interview by Customer Research Inc.

RM
Richard M.
Apache Junction, AZ
Ram 1500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/10/2019 Category: Service
Richard said the service was really good.
This review was collected via phone interview by Customer Research Inc.

JH
Jack H.
Apache Junction, AZ
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/20/2018 Category: Service
Jack said the employee at the front desk was nice and knowledgeable. The employee that worked on his vehicle did a great job. The employees are all good people.
This review was collected via phone interview by Customer Research Inc.

PP
Pam P.
Apache Junction, AZ
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12/12/2018
Trustworthy and great service
I have used them several times and as always they deliver a reliable, very fairly priced competent service in a friendly up front manner. They listened to me with respect and explained the issues. I would whole heartedly recommend them

GJ
GARY J.
Apache Junction, AZ
Nissan Pathfinder
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/01/2018
As Usual
As usual, my last visit to Desert Star was completed on time, problem corrected, and service superb. Gerald, Marilyn, Dusty, and all the staff are hard wired to customer satisfaction. And they are all so nice it is more like dealing with family or friends than service personnel.

JN
Jerry N.
Apache Junction, AZ
GMC Jimmy
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/13/2018 Category: Service
Jerry said he would definitely recommend this business.
This review was collected via phone interview by Customer Research Inc.

LD
LUKE D.
Mesa, AZ
Toyota Tundra 4WD Truck
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/12/2018
Great customer service and professional workmanship.
I always receive wonderful service and am always treated fairly.

JM
John M.
Apache Junction, AZ
Jeep Wrangler
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/09/2018 Category: Service
John said his overall experience with this business was great. Everyone is nice. The lady at the front desk was great.
This review was collected via phone interview by Customer Research Inc.

DG
DEBBIE G.
Gold Canyon, AZ
Volvo C70
Verified Customer
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11/02/2018
Quick and reliable service
My car was towed needed new battery was handled quickly and I added a synthetic oil change!! All completed within hours.

JD
Joe D.
Apache Junction, AZ
Buick LeSabre
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/26/2018 Category: Service
Joe said he was very happy with his service. He thanks Gerald.
This review was collected via phone interview by Customer Research Inc.

DB
Doug B.
Kenai, AK
Jeep Wrangler
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/25/2018 Category: Service
Doug said he likes their service and Marsha is an excellent person to work with.
This review was collected via phone interview by Customer Research Inc.

CM
Clint M.
Apache Junction, AZ
Ram 2500
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
10/18/2018 Category: Service
Clint said he was not a fan of their customer service. He stated he got an estimate for his vehicle, then when he came to pick it up they charged him for the estimate and held the vehicle till the estimate was paid for.
This review was collected via phone interview by Customer Research Inc.
From All of U. from Arizona Desert Star Automotive responded on 10/23/2018

Sorry Clint that you are not happy with our customer service, let me try to clear this this up, you were charged for  an hour of diagonstic time, you were not charged for the estimate, sorry for the confusion,  Thanks Gerald, 480-671-4478


SH
Sam H.
Mesa, AZ
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/16/2018 Category: Service
Sam said he likes the business.
This review was collected via phone interview by Customer Research Inc.

ND
Nick D.
Apache Junction, AZ
Chevrolet Silverado 1500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/09/2018 Category: Service
Nick said the employees did well. They were professional, friendly, and did a fine job.
This review was collected via phone interview by Customer Research Inc.

DH
Donnie H.
Apache Junction, AZ
Ford Police Interceptor
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/06/2018 Category: Service
Donnie said he is pleased with the business.
This review was collected via phone interview by Customer Research Inc.