Overview

Overall Rating 4.86/5Overall Rating 4.86/5Overall Rating 4.86/5Overall Rating 4.86/5rating 4.86

356 Reviews

99% Would Recommend
Latest Review 13 days ago

Reviews


GJ
GARY J.
Apache Junction, AZ
Nissan Pathfinder
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/01/2018
As Usual
As usual, my last visit to Desert Star was completed on time, problem corrected, and service superb. Gerald, Marilyn, Dusty, and all the staff are hard wired to customer satisfaction. And they are all so nice it is more like dealing with family or friends than service personnel.

JN
Jerry N.
Apache Junction, AZ
GMC Jimmy
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/13/2018 Category: Service
Jerry said he would definitely recommend this business.
This review was collected via phone interview by Customer Research Inc.

LD
LUKE D.
Mesa, AZ
Toyota Tundra 4WD Truck
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/12/2018
Great customer service and professional workmanship.
I always receive wonderful service and am always treated fairly.

JM
John M.
Apache Junction, AZ
Jeep Wrangler
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/09/2018 Category: Service
John said his overall experience with this business was great. Everyone is nice. The lady at the front desk was great.
This review was collected via phone interview by Customer Research Inc.

DG
DEBBIE G.
Gold Canyon, AZ
Volvo C70
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/02/2018
Quick and reliable service
My car was towed needed new battery was handled quickly and I added a synthetic oil change!! All completed within hours.

JD
Joe D.
Apache Junction, AZ
Buick LeSabre
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/26/2018 Category: Service
Joe said he was very happy with his service. He thanks Gerald.
This review was collected via phone interview by Customer Research Inc.

DB
Doug B.
Kenai, AK
Jeep Wrangler
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/25/2018 Category: Service
Doug said he likes their service and Marsha is an excellent person to work with.
This review was collected via phone interview by Customer Research Inc.

CM
Clint M.
Apache Junction, AZ
Ram 2500
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
10/18/2018 Category: Service
Clint said he was not a fan of their customer service. He stated he got an estimate for his vehicle, then when he came to pick it up they charged him for the estimate and held the vehicle till the estimate was paid for.
This review was collected via phone interview by Customer Research Inc.
From All of U. from Arizona Desert Star Automotive responded on 10/23/2018

Sorry Clint that you are not happy with our customer service, let me try to clear this this up, you were charged for  an hour of diagonstic time, you were not charged for the estimate, sorry for the confusion,  Thanks Gerald, 480-671-4478


SH
Sam H.
Mesa, AZ
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/16/2018 Category: Service
Sam said he likes the business.
This review was collected via phone interview by Customer Research Inc.

ND
Nick D.
Apache Junction, AZ
Chevrolet Silverado 1500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/09/2018 Category: Service
Nick said the employees did well. They were professional, friendly, and did a fine job.
This review was collected via phone interview by Customer Research Inc.

DH
Donnie H.
Apache Junction, AZ
Ford Police Interceptor
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/06/2018 Category: Service
Donnie said he is pleased with the business.
This review was collected via phone interview by Customer Research Inc.

JM
Jake M.
Phoenix, AZ
GMC Sierra 1500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/04/2018 Category: Service
Jake said they were up front with pricing, there were many options, they were transparent, they gave him a ride and they were friendly.
This review was collected via phone interview by Customer Research Inc.

RF
Richard F.
Arizona
Ford Police Interceptor
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/29/2018 Category: Service
Richard said he would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

JC
Jim C.
Apache Junction, AZ
Jaguar XK8
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/25/2018 Category: Service
Jim said he would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

JS
James S.
Arizona
Chevrolet Venture
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/25/2018 Category: Service
James said he had no problems with the service.
This review was collected via phone interview by Customer Research Inc.

RM
Richard M.
Apache Junction, AZ
Chrysler
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/24/2018 Category: Service
Richard said the business always does a good job, he has no complaints about them.
This review was collected via phone interview by Customer Research Inc.

DC
David C.
Florence, AZ
Jeep Cherokee
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
09/22/2018 Category: Service
David said they told him they could perform a job, then they said they could not. They did work that was not done correctly. He has to take the vehicle back.
This review was collected via phone interview by Customer Research Inc.

CM
Colt M.
Apache Junction, AZ
Chevrolet Suburban
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/20/2018 Category: Service
Colt said the business fixed the problem easy and did not charge a whole lot of money.
This review was collected via phone interview by Customer Research Inc.

CL
CAROLE L.
Gold Canyon, AZ
Honda Odyssey
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/19/2018
Lindemann maintenance
Your service was great! Not only did you do the 'regular' oil change but when I needed tires/battery as well, you provided car service for me AND took the car to be aligned which meant I could still be about my regular day of exercise. Thank you!

MB
Manuel B.
Gold Canyon, AZ
Dodge Pickup
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/19/2018 Category: Service
Manuel said everything went well at the business, but they did not have the correct tools to complete his vehicle.
This review was collected via phone interview by Customer Research Inc.