Arctic Freeze Complete Auto Repair

Overview

Overall Rating 4.25/5Overall Rating 4.25/5Overall Rating 4.25/5Overall Rating 4.25/5rating 4.25

105 Reviews

ReScore Reviews™ (2)

ReScore
Overall Rating 3.5/5Overall Rating 3.5/5Overall Rating 3.5/5rating 3.5rating 3.5
Original
Overall Rating 2.0/5Overall Rating 2.0/5rating 2.0rating 2.0rating 2.0
85% Would Recommend
Latest Review over 4 years ago

Reviews


PM
Paul M.
Largo, FL
Chrysler Pacifica
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
01/21/2014 Category: Service
Paul said it bothered him a little bit that this business did not put plastic on his interior because he has cream colored upholstery.
This review was collected via phone interview by Customer Research Inc.

LC
Laura C.
Seminole, FL
Chevrolet Impala
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/18/2014 Category: Service
Laura said this is an accommodating business.
This review was collected via phone interview by Customer Research Inc.

RM
Rand M.
FL
Lexus SC 430
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/18/2014 Category: Service
Spoke with Diane. She said the service was excellent. She did not realize that she had to pay cash for her service when she picked up her vehicle.
This review was collected via phone interview by Customer Research Inc.

WT
Willie T.
Largo, FL
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/18/2014 Category: Service
Willie said the person he dealt with kept him informed. He also took care of an issue he had with his vehicle.
This review was collected via phone interview by Customer Research Inc.

RV
Ron V.
Largo, FL
Chrysler 300M
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/16/2014 Category: Service
Ron said the people who work for this business are very personable, answered his questions and did what they said they would do.
This review was collected via phone interview by Customer Research Inc.

MB
Mark B.
St. Petersburg, FL
Honda Accord
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/16/2014 Category: Service
Mark said he was very pleased with every aspect of the repairs.
This review was collected via phone interview by Customer Research Inc.

JJ
JAMES J.
Largo, FL
Mercedes-Benz SLK350
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/12/2014
Prompt, to the point and good results.
My experience was good for several reasons with those being. Easy to make and appointment. Contact during the work to let me know what repairs were necessary and the timeframe to complete the repairs.

RS
ROBERT S.
Clearwater, FL
Saturn Vue
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/12/2014
5star
Very pleased with the quality of service and personnel.

SS
Sonya S.
Clearwater, FL
Ford Explorer
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/06/2014 Category: Service
Sonya said they are the best and she really appreciates everything they did for her. She is looking forward to dealing with them again.
This review was collected via phone interview by Customer Research Inc.

GM
Glenn M.
St. Petersburg, FL
Honda Civic
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/03/2014 Category: Service
Glenn said this business does a good job. He said they are friendly, pleasant, and helpful. He is very pleased with the service they provide.
This review was collected via phone interview by Customer Research Inc.

MJ
Matt J.
Ford Mustang
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/26/2013 Category: Service
Matt said he was satisfied with the level of service provided by this business.
This review was collected via phone interview by Customer Research Inc.

SG
SHAWNA G.
Largo, FL
Ford Escort
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/20/2013
Awesome
It was my first time using them, and they were absolutely wonderful. They were willing to work with me on the repairs. When my car wouldn't be ready in time for me to go to work, they loaned me a car so I could make it. They are absolutely fabulous! They also knew my name, after only talking to me on the phone once.

DW
Diane W.
Largo, FL
Chevrolet Cruze
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/17/2013 Category: Service
Diane said the staff was friendly and efficient. The work was done quickly.
This review was collected via phone interview by Customer Research Inc.

JA
Joe A.
Largo, FL
Acura 3.2TL
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/14/2013 Category: Service
Joe said they explained everything about the repairs. They were kind and courteous. Brett, the owner, goes out of his way to help a customer. He would absolutely recommend them to others.
This review was collected via phone interview by Customer Research Inc.

VC
Vic C.
Largo, FL
Mercedes-Benz C300
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
12/14/2013 Category: Service
Vic said the business did not explain the services and repairs performed on the vehicle. Due to this experience, he would not recommend the business.
This review was collected via phone interview by Customer Research Inc.
Brett from Arctic Freeze Complete Auto Repair responded on 12/18/2013

Mr Carr. 
Im sorry you had a bad experience at our shop. Iwill get with our staff and you and see what we could have done differantly and if theres anything we can do to make you happy.

Sincerely,

Brett O'Neill
Arctic Freeze Complete Auto Repair
727-585-2074

CR
Christina R.
Largo, FL
Saturn L200
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/13/2013 Category: Service
Christina said after they were done with her vehicle, the engine light came back on because of poor test driving.
This review was collected via phone interview by Customer Research Inc.

ML
Maurice L.
Largo, FL
Cadillac DeVille
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/12/2013 Category: Service
Maurice said his service experience was very good
This review was collected via phone interview by Customer Research Inc.

BH
BRANDON H.
St. Petersburg, FL
Mazda 626
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
12/08/2013
Car Owners Beware
The staff will attempt to overcharge you with unecessary and expensive repairs. Easy to locate parts take two days to arrive and are then the wrong part. A simple belt and pully repair takes 3 days and costs 600+ dollars. Use this shop only as an emergency last resort

DH
DALE H.
Largo, FL
Mitsubishi Eclipse
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/08/2013
quick service
Got me in quick and fixed the problem

EI
Elizabeth I.
Largo, FL
Nissan Altima
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/06/2013 Category: Service
Elizabeth said they were polite and efficient. They did a good job.
This review was collected via phone interview by Customer Research Inc.