Aspen Auto Clinic is a premier award winning "dealership alternative" for all automotive maintenance and repairs. We are one of the fastest growing businesses in the Front Range region and proudly serve customers with quality parts, excellent service, quality team of experts and with the BEST warranty unsurpassed in this industry. Bring Aspen Auto Clinic is a premier award winning "dealership alternative" for all automotive maintenance and repairs. We are one of the fastest growing businesses in the Front Range region and proudly serve customers with quality parts, excellent service, quality team of experts and with the BEST warranty unsurpassed in this industry. Bring your car to us, we'll earn your trust! ...more
My experience started off by calling and speaking to a tech named, Justin, to ask for an estimate for a diagnosis for what I knew to be an electrical issue on my 2016 Jeep Patriot and he informed me that there was no estimate because the diagnoses would be complimentary. (They later charged me $240 for this diagnosis--aka them plugging in a code reader-- and told me that their inspection is complimentary and not the diagnosis. Maybe their techs should learn that before they tell customers to come in for a free diagnosis!!) Fast forward to Thursday, the day of my appointment, I get a call and they tell me that the battery needed to be replaced and then proceeded to quote me at nearly $500 total (complete rip off!) for a battery/terminal cable replacement before moving on to any other diagnostic work. I told them to hold off because I could replace my battery myself for a fraction of their quote & when I arrived the following Monday evening to replace my battery myself, I came to find that my car was left UNLOCKED (this was after hours so no techs were there) and had various items stolen from it, including a very expensive pair of eyeglasses. After this, they called the next day to tell me that the issue was my crankshaft position sensor, (which I told them I previously replaced) and they proceeded to lie to me about it's location and then tell me it would take them 3.5 hours of labor, which alone, would cost $720 (also a complete rip off!). I ended up refusing their service, after having to pay $240 for them to give me the code and still having a broken down car. The part was faulty and was given to me for free replacement from a separate parts shop, and was able to be replaced within 45 minutes in my garage by removing a total of four bolts.
I contacted them after retrieving my vehicle about them leaving my car unlocked and being ransacked to see if they had any surveillance cameras and they tried to say it was "tricky" because I went there to replace the battery even though the car was unlocked when I had arrived before then and I made sure to lock it because I was livid to find that they could be so careless. I spoke with multiple people and they have made no effort to get back to me or right their wrong in the case.
DO NOT BRING YOUR SERVICE TO THIS SHOP. They are dishonest scammers.