Overview

Overall Rating 4.61/5Overall Rating 4.61/5Overall Rating 4.61/5Overall Rating 4.61/5rating 4.61

2684 Reviews

93% Would Recommend
Latest Review 2 days ago

Reviews


Verified Customer
Kent, WA
Volkswagen Tiguan
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/17/2018 Category: Service
Best VW Dealer - Hands Down!
My husband and I only trust the team at Auburn VW to handle our vehicles. From the sales staff to the mechanics, every individual really knows their stuff. They go above and beyond with customer service. We always choose the option to stay and wait for our work to be done because we genuinely enjoy hanging out/talking about cars with everyone there. Choose Auburn VW, you will not be sorry!
Matthew W., General Manager from Auburn Volkswagen responded on 08/17/2018

Thank you for your kind words. We truly value your business, and this is wonderful to hear. We'll see you soon! 


Matthew Welch
General Manager

CW
CAROL W.
Auburn, WA
Volkswagen Jetta
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/16/2018 Category: Service
Great service
Great service as usual. Friendly & knowledgeable staff!
Matthew W., General Manager from Auburn Volkswagen responded on 08/16/2018

Thank you for the 5 star review, Carol. We appreciate your business! 


Matthew Welch
General Manager

RM
RYAN M.
Auburn, WA
Volkswagen Jetta
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/14/2018 Category: Sales
New Jetta
Austin made the car buying process easy and stress free! I would definitely recommend Auburn VW to anyone.
Matthew W., General Manager from Auburn Volkswagen responded on 08/15/2018

Thank you for allowing us to earn your business, Ryan. We appreciate your wonderful review, and we'll pass the praise on to Austin. Congrats on your new VW Jetta! 


Matthew Welch
General Manager

SS
SHELLEY S.
Mukilteo, WA
Mazda CX-5
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/13/2018 Category: Sales
Call back
For about a week before I got the call back from Dwight I had been looking online for a Mazda CX-5. I had messaged a few car lots and heard nothing back from any of them. Dwight was the only one that called me back. The experience with him was great and I would recommend him and Auburn Volkswagen to all my friends and family.
Matthew W., General Manager from Auburn Volkswagen responded on 08/14/2018

Thank you for allowing us to earn your business, Shelley. We appreciate your kind words, and we're happy to hear everything went well. Congrats on your new Mazda CX-5! 



Matthew Welch
General Manager

Verified Customer
Seattle, WA
Volkswagen Passat
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/13/2018 Category: Sales
Great seevice
I worked with Kevin, he was a great guy and very helpful. Very happy with my experience.
Matthew W., General Manager from Auburn Volkswagen responded on 08/13/2018

Thank you for allowing us to earn your business. We're glad to hear you had a pleasant experience with Kevin, and we appreciate you letting us know. We hope you're enjoying your new VW Passat! 


Matthew Welch
General Manager

KC
KIM C.
Renton, WA
Volkswagen Passat
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/11/2018 Category: Sales
Happy Customer
Thanks for making my purchase simple and agreeing to work on my terms, most comfortable experience ever.
Matthew W., General Manager from Auburn Volkswagen responded on 08/13/2018

Thank you for allowing us to earn your business, Kim. We're very happy to hear everything went so well, and we appreciate your positive feedback. Congratulations! 



Matthew Welch
General Manager

Verified Customer
Renton, WA
Volkswagen Jetta
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/09/2018 Category: Service
Auburn VW Review
Service is overall outstanding from checking in to departing the facility.
Matthew W., General Manager from Auburn Volkswagen responded on 08/09/2018

Thank you for your kind words. We appreciate your business! 


Matthew Welch
General Manager

DM
DAVID M.
Sumner, WA
Volkswagen Passat
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/09/2018 Category: Service
Rear Window replacement
Had an. Issue that was difficult to identify and the team here took the time to make sure it was documented properly, submitted and covered under warranty. Install was quick and painless and the staff were all very nice and quick to help!
Matthew W., General Manager from Auburn Volkswagen responded on 08/09/2018

Thank you for the 5 star review, David. We're glad to hear everything went well, and we appreciate you letting us know. Take care!


Matthew Welch
General Manager

Verified Customer
Tacoma, WA
Volkswagen Touareg
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/08/2018 Category: Sales
TeamWorks
It’s Clear this team at Auburn VW, in sales and service is working together to overcome obstacles thrown their way. I’m a happy customer, plain and simple.
Matthew W., General Manager from Auburn Volkswagen responded on 08/09/2018

Thank you for allowing us to earn your business. We appreciate your kind words, and we're glad to hear everything went well. Congrats! 



Matthew Welch
General Manager

LL
LANCE L.
Bonney Lake, WA
Volkswagen Tiguan
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/08/2018 Category: Sales
The way they helped us with our finances.
The way Kevin and Dwight helped us with our vehicle throughout the process.
Matthew W., General Manager from Auburn Volkswagen responded on 08/09/2018

Thank you for your wonderful review, Lance. We're happy to hear you had such a great experience with Kevin and Dwight, and we hope you love your new vehicle. Congrats! 



Matthew Welch
General Manager

TT
THEODORE T.
Kent, WA
Volkswagen Jetta Sedan
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/08/2018 Category: Sales
Unbelievable fairness
I am so happy with no complaints none what so ever on my treatment just complete over the top fairness over the top!!!!!!!!
Matthew W., General Manager from Auburn Volkswagen responded on 08/09/2018

Thank you for allowing us to earn your business, Theodore. We're glad to hear everything went well, and we appreciate your great review. Congratulations! 



Matthew Welch
General Manager

MS
MIKE S.
Kent, WA
Volkswagen Eos
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/07/2018 Category: Service
Customer Service at its Best
Very quick and professional service. Auburn VW is the only place I will take my VW for service.
Matthew W., General Manager from Auburn Volkswagen responded on 08/09/2018

Thank you for the 5 star review, Mike. We truly value your business and appreciate your loyalty. 


Matthew Welch
General Manager

HI
HERMINIGILDO I.
Kent, WA
Volkswagen Jetta
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/07/2018 Category: Service
awesome service
they are timely and considerate people!
Matthew W., General Manager from Auburn Volkswagen responded on 08/09/2018

We appreciate your business, Herminigildo. Thank you for your great review! 


Matthew Welch
General Manager

TV
TOM V.
Renton, WA
Volkswagen Tiguan
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/06/2018 Category: Service
Wonderful experience!
Everything was just as the man at the counter said it would be! So great!
Matthew W., General Manager from Auburn Volkswagen responded on 08/09/2018

Thank you for the 5 star review, Tom. We appreciate your business, and this is so nice to hear. We look forward to seeing you again! 



Matthew Welch
General Manager

KL
KENNETH L.
Kent, WA
Volkswagen ALLT
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/06/2018 Category: Sales
New car purchase
Excellent staff - everyone was very friendly and professional
Matthew W., General Manager from Auburn Volkswagen responded on 08/09/2018

Thank you for allowing us to earn your business, Kenneth. We're glad to hear everything went well, and we appreciate you letting us know. Congrats on your new VW! 


Matthew Welch
General Manager

Verified Customer
Covington, WA
Volkswagen Passat
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/06/2018 Category: Service
Amazing!
Super friendly and helpful staff! Simply excellent!
Matthew W., General Manager from Auburn Volkswagen responded on 08/06/2018

Thank you for the 5 star review. We appreciate your business! 


Matthew Welch
General Manager

AB
ALBERTO B.
Auburn, WA
Volkswagen Passat Sedan
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/06/2018 Category: Service
Big improvement
Work was completed quickly and professionally. Cost was discussed up front. No surprises. Very happy with service.
Matthew W., General Manager from Auburn Volkswagen responded on 08/06/2018

Thank you for your wonderful review, Alberto. We appriate you! 


Matthew Welch
General Manager

RH
RAMON H.
Kent, WA
Volkswagen Passat
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/04/2018 Category: Service
Very good service amazing service team
Excellent
Matthew W., General Manager from Auburn Volkswagen responded on 08/06/2018

We appreciate your business, Ramon. Thank you for the 5 star review! 


Matthew Welch
General Manager

PA
PAVEL A.
Auburn, WA
Volkswagen Golf
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/04/2018 Category: Sales
!!!
!!!
Matthew W., General Manager from Auburn Volkswagen responded on 08/06/2018

Thank you for allowing us to earn your business, Pavel. We're glad to hear you had a positive experience, and we appreciate you letting us know. Congrats on your new VW Golf! 



Matthew Welch
General Manager

Verified Customer
Federal Way, WA
Volkswagen Jetta Sedan
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/04/2018 Category: Service
Great service and customer care
I came in and the front desk was very pleasant, great customer service. They did a good job with my car service.
Matthew W., General Manager from Auburn Volkswagen responded on 08/06/2018

Thank you for your kind review. We're glad to hear your visit went well, and we look forward to working with you again.



Matthew Welch
General Manager