Experience the Auburn VW difference. We take great care to improve our guest experience every day, offering the highest quality at a most competitive price for Volkswagen vehicles and used cars. Our dealership also provides a top-notch service center, expansive parts department, and auto detail shop to keep your vehicle at its best. Visit Experience the Auburn VW difference. We take great care to improve our guest experience every day, offering the highest quality at a most competitive price for Volkswagen vehicles and used cars. Our dealership also provides a top-notch service center, expansive parts department, and auto detail shop to keep your vehicle at its best. Visit our website or give us a call to schedule an appointment today. ...more
From there, it only got worse. I had to repeatedly call just to get help, was passed around between staff, and received little to no communication. Promised callbacks never happened, and no one took accountability.
Even more concerning, Service Manager Ian Andreassen and General Manager Gary Robinson both ignored my emails and voicemails and, to this day, have not responded. Completely unacceptable from leadership.
I was also told my vehicle would be towed the same day due to safety concerns, only to find out later it was left overnight because of their internal mistakes. No follow-up, no confirmation, no regard for my concerns.
I still have no explanation for the overcharge and no reassurance about potential engine damage caused by their error.
This service department is disorganized, unresponsive, and careless. They turned a basic service into a serious issue and then failed to take any responsibility.
Take your vehicle somewhere else unless you want to deal with the same level of incompetence.