Auffenberg Hyundai of Cape Girardeau

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573-332-1711
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Overview

Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5rating 4.5

369 Reviews

5 star
71%
4 star
17%
3 star
5%
2 star
1%
1 star
4%

ReScore Reviews™ (10)

ReScore
Overall Rating 3.900002/5Overall Rating 3.900002/5Overall Rating 3.900002/5rating 3.900002rating 3.900002
Original
Overall Rating 1.6/5rating 1.6rating 1.6rating 1.6rating 1.6
90% Would Recommend
100% Business Response
Latest Review 3 days ago

Reviews

DS
Denise S.
Ste. Genevieve, MO
2014 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/10/2018 Category: Service
My hyundai
Always a pleasant experience coming here. I love my 2014 Tucson. Its been a great car and this dealership has been wonderful.
Recommended
TERRY W., Service Manager from Auffenberg Hyundai of Cape Girardeau responded on 12/10/2018

Very happy  to hear that!   We treat our cusotmers like family, we enjoy your business.  See you on your next visit :) 

JB
James B.
Bloomsdale, MO
2012 Hyundai Elantra
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/06/2018 Category: Service
Since I live 60 miles north, it would be nice a complimentary car would be provided when service is being done .
I found Zach good to work out a time frame for service. However, it would help to have a vehicle provided for out of town customers.
Recommended
TERRY W., Service Manager from Auffenberg Hyundai of Cape Girardeau responded on 12/07/2018

Thank you for your feedback!  We do offer free shuttle service for the greater Cape Girardeau area.  When a customers car is here and can't leave due to a break down, we do offer our rental cars at $25/day.  Have a great weekend, see you on your next service :) 

SR
Steven R.
Sikeston, MO
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/03/2018 Category: Service
The people
Great customer service
Recommended
TERRY W., Service Manager from Auffenberg Hyundai of Cape Girardeau responded on 12/03/2018

Thank you for your feedback!  We work hard to treat our customers like family.   Have a great evening :) 

ER
Earlene R.
Malden, MO
2015 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/29/2018 Category: Service
Excellent service
Fast and efficient.
Recommended
TERRY W., Service Manager from Auffenberg Hyundai of Cape Girardeau responded on 11/29/2018

Thank you so much for your business!  Look forward to seeing you again :) 

LG
Lula G.
Charleston, MO
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/23/2018 Category: Service
Friendly
All employees are very friendly
Recommended
TERRY W., Service Manager from Auffenberg Hyundai of Cape Girardeau responded on 11/23/2018

Thank you for your business. Have a great weekend :)

LR
Linda R.
Sainte Genevieve, MO
2014 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/18/2018 Category: Service
Great customer service
Service department is very professional and very efficient.
Recommended
TERRY W., Service Manager from Auffenberg Hyundai of Cape Girardeau responded on 11/19/2018

Thank you for the kind words!  Have a great thanksgiving :) 

BS
Brenda S.
Bernie, MO
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/14/2018 Category: Service
great service awesome personell
Quick oil change and they parked the car in the drive through so I didnt have to get wet!
Recommended
TERRY W., Service Manager from Auffenberg Hyundai of Cape Girardeau responded on 11/14/2018

Awsome!    See you on your next visit :)

Verified Customer
Jackson, MO
2010 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/08/2018 Category: Service
my experience!
great service
Recommended
TERRY W., Service Manager from Auffenberg Hyundai of Cape Girardeau responded on 11/08/2018

Thank you so much! Have a great day and weekend :)

LS
Leslie S.
East Prairie, MO
2018 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/05/2018 Category: Service
oil change and tire rotation
good job got me in and out even though I was late for my appointment
Recommended
TERRY W., Service Manager from Auffenberg Hyundai of Cape Girardeau responded on 11/05/2018

We do our best!  Thank you :)

HA
Haseeb A.
Jackson, MO
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/29/2018 Category: Service
Work
Got a lot of work done on my car, was very knowledgeable and answered questions.
Recommended
TERRY W., Service Manager from Auffenberg Hyundai of Cape Girardeau responded on 10/29/2018

We work hard on knowing about our product.   Let us know if we can do anything for your in the future.  

EF
Eva F.
Jackson, MO
2016 Hyundai Elantra
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/29/2018 Category: Service
Experience
Was a pleasant experience
Recommended
TERRY W., Service Manager from Auffenberg Hyundai of Cape Girardeau responded on 10/29/2018

Thank you! :)    

JV
Joe V.
Cape Girardeau, MO
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/26/2018 Category: Service
Quick
Quick service
Recommended
TERRY W., Service Manager from Auffenberg Hyundai of Cape Girardeau responded on 10/26/2018

We work hard on having customers in and out :) Have a great weekend. 

KJ
Kimberly J.
Vienna, IL
2013 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/25/2018 Category: Service
Friendly service
Service
Recommended
TERRY W., Service Manager from Auffenberg Hyundai of Cape Girardeau responded on 10/25/2018

Happy to help anytime :)  

SS
Sharon S.
Jackson, MO
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/25/2018 Category: Service
Nice people
Nice gentleman working in the service department.
Recommended
TERRY W., Service Manager from Auffenberg Hyundai of Cape Girardeau responded on 10/25/2018

Very happy to hear that!  We work hard on having A+ customer service :)

KW
Kari W.
Jackson, MO
2018 Hyundai Accent
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/25/2018 Category: Service
Oil change
Preformed service on my car. Thank you.
Recommended
TERRY W., Service Manager from Auffenberg Hyundai of Cape Girardeau responded on 10/25/2018

No problem!  Thank you for your business :)

JH
Jerry H.
Charleston, MO
2018 Hyundai Elantra
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/23/2018 Category: Service
Oil change
Could be a little faster on only an oil change.
Recommended
TERRY W., Service Manager from Auffenberg Hyundai of Cape Girardeau responded on 10/23/2018

I will look into this.  We do a multi-point inspection of every car that we service.  So here we do take a little longer for an oil change but all the fluids are topped off and the entire car is checked over :)  

PS
Philip S.
Advance, MO
2012 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/23/2018 Category: Service
Fixed right
Got all my recalls fixed on the first visit.
Recommended
TERRY W., Service Manager from Auffenberg Hyundai of Cape Girardeau responded on 10/23/2018

We try to get everything done on the first visit when possible!  Have a great evening. 

Verified Customer
Sikeston, MO
2013 Hyundai Santa Fe S
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/23/2018 Category: Service
Quick
Got me in and out quickly and figured out the issue. Thanks!
Recommended
TERRY W., Service Manager from Auffenberg Hyundai of Cape Girardeau responded on 10/23/2018

No problem at all!  Thank you for your business :)

Verified Customer
Sikeston, MO
2016 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/17/2018 Category: Service
Service Dept thumbs up!
Always feel like we receive the best service at a fair price!
Recommended
TERRY W., Service Manager from Auffenberg Hyundai of Cape Girardeau responded on 10/17/2018

Thank you for your business and kind words!  We look forward to seeing you again :)

Verified Customer
Poplar Bluff, MO
2015 Hyundai Sonata Hyb
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/08/2018 Category: Service
Everyone is always nice and pleasant to talk with.
Never have a problem getting an appointment. Always ask if I have any questions, or if I need anything checked. I would recommend to anyone .
Recommended
TERRY W., Service Manager from Auffenberg Hyundai of Cape Girardeau responded on 10/08/2018

Thank you so much for the kind words, we work hard to give you the best service possible.  Hope you have a great week :)