Reviews
RG
Robert G.
Sikeston, MO
2021 Hyundai Tucson
Verified Customer
everything was great
Called me about recall notice. Was able to get me in the same day Every thing was great.
Recommended
SM
Stuart M.
Scott City, MO
2018 Hyundai Sonata
Verified Customer
Clean fast service
Always very efficient
Recommended
ZP
ZACH C P., Service Manager from Auffenberg Hyundai of Cape Girardeau responded on 12/31/2020
Thank you for your feedback!
😊
Zakk Payne
BL
Brandon L.
Jackson, MO
2019 Hyundai Santa Fe Xl
Verified Customer
Good Service Department
Good Service department very friendly and overall fast service but at the same time very thorough and they take time to review everything with you & as far as pricing goes very reasonable Again I have always had a Good Experience with Auffenburg Hyundai in capes service department with out of pocket things & warranty so i would reccomend!!!
Recommended
ZP
ZACH C P., Service Manager from Auffenberg Hyundai of Cape Girardeau responded on 12/21/2020
Thank you for your feedback! 😎
Zakk Payne
RR
Ruby R.
Portageville, MO
2020 Hyundai Tucson
Verified Customer
Everyone friendly
Got in and out recall taking care of
Recommended
ZP
ZACH C P., Service Manager from Auffenberg Hyundai of Cape Girardeau responded on 12/18/2020
Thank you for your feedback! 😊
Zakk Payne
WH
Wendy H.
Belleview, MO
2020 Hyundai Palisade
Verified Customer
Very clean.
Staff members were nice. The facility was clean. I was upset about my oil leaking all over my garage floor. This could have turned out to be a lot worse than it was. Luckily Auffenberg Chevrolet in Farmington was able to fix the problem.
I was frustrated about the oil issue but i also understand and respect we are all human and make mistakes.
I was frustrated about the oil issue but i also understand and respect we are all human and make mistakes.
Recommended
ZP
ZACH C P., Service Manager from Auffenberg Hyundai of Cape Girardeau responded on 11/23/2020
Thank you very much for your valuable feedback, I cannot apologize enough for the inconvenience caused by the leaking oil filter cap. Please let us know if there is anything we can do to redeem ourselves and earn back your business! We would greatly appreciate the opportunity to show you the lengths we are willing to go to satisfy you and all of your service needs!
Zakk Payne
Verified Customer
Portageville, MO
2020 Hyundai Tucson
Verified Customer
Good service
You get in and get out
Recommended
ZACH C P., Service Manager from Auffenberg Hyundai of Cape Girardeau responded on 10/14/2020
Thank you for your feedback! 😊
Zakk Payne
DP
Donna P.
Poplar Bluff, MO
2020 Hyundai Santa Fe
Verified Customer
Understaffed Service Department
Looking through past reviews, I see that inadequate staffing in the service department is a chronic issue. If they are going to continue using three years of free oil changes as a selling point, they need to back that up with ease of scheduling and availability of appointments for that.
ZP
ZACH C P., Service Manager from Auffenberg Hyundai of Cape Girardeau responded on 08/31/2020
Thank you for your valuable feedback, we're sorry your service appointment did not go so smoothly. We look forward to redeeming ourselves on your next appointment!
Zakk Payne
MA
Melissa A.
Dexter, MO
2020 Hyundai Palisade
Verified Customer
Great Dealership
Friendly Sales Staff and Service Dept
Recommended
ZP
ZACH C P., Service Manager from Auffenberg Hyundai of Cape Girardeau responded on 08/26/2020
Thank you for your feedback, we look forward to seeing you again! 😊
Zakk Payne
RL
Robin L.
Campbell, MO
2013 Hyundai Elantra
Verified Customer
Hyundai msg reimbursement
Mileage verification was quick and easy this time! No demands for unnecessary updates to vehicle computer or checks for unneeded services before Mileage verification would be completed.
ZP
ZACH C P., Service Manager from Auffenberg Hyundai of Cape Girardeau responded on 08/26/2020
Thank you for your feedback!
Zakk Payne
DP
Donna P.
Poplar Bluff, MO
Absolutely Horrible Experience
I purchased my vehicle in March and was expecting my free oil changes the first year. I live 90 miles away. They have no services available on Saturdays at all. They are not willing to work you in while you are in town, so I tried to schedule in advance. Multiple attempts to contact them to schedule in advance resulted in no returned calls and then when I finally was able to talk to someone they tell me they are booked out a week. Unacceptable. Expect no service after the sale.
ZP
ZACH C P., Service Manager from Auffenberg Hyundai of Cape Girardeau responded on 08/14/2020
We are truly sorry about your experience with trying to schedule your due maintenance. We are currently working very hard to increase staff and make more times available for service.
Zakk Payne
JH
James H.
Cape Girardeau, MO
2013 Hyundai Tucson
Verified Customer
Extremely efficient
Alertness, efficiency, prompt
Recommended
ZP
ZACH C P., Service Manager from Auffenberg Hyundai of Cape Girardeau responded on 08/03/2020
Thank you for your feedback!
Zakk Payne
CL
Carolyn L.
Cape Girardeau, MO
2011 Hyundai Santa Fe
Verified Customer
Excellent customer service.
It is pain free to get service on my SUV. The service department is thorough and the waiting area is comfortable.
Recommended
ZP
ZACH C P., Service Manager from Auffenberg Hyundai of Cape Girardeau responded on 07/20/2020
Thank you for your feedback! We're glad to provide a comfortable experience for you! 😊
Zakk Payne
DK
Donna K.
Cape Girardeau, MO
New ownership
Ownership change five years ago has made a huge difference in service and sales. Staff extremely friendly and helpful.
Recommended
ZP
ZACH C P., Service Manager from Auffenberg Hyundai of Cape Girardeau responded on 06/12/2020
Thank you for your feedback! We're always happy to help!
😊
Zakk Payne
PG
Paula G.
Jackson, MO
2018 Hyundai Tucson
Verified Customer
Purchased used car we saw on website.
Very nice car at a good price we found on the website. Prompt purchase following guidelines.
Recommended
ZP
ZACH C P., Service Manager from Auffenberg Hyundai of Cape Girardeau responded on 05/29/2020
Thank you for your feedback! We love hearing that you're happy with the purchase of your Tucson and look forward to servicing your vehicle! 😊
Zakk Payne
JR
Joseph R.
Ironton, MO
2011 Hyundai Sonata
Verified Customer
Always friendly, professional and very informative
Always get all information on safety and get info on prices for needed repairs. Great service.
Recommended
ZP
ZACH C P., Service Manager from Auffenberg Hyundai of Cape Girardeau responded on 05/20/2020
Thank you for your feedback, we look forward to seeing you again! 😊
Zakk PayneDisplaying Review 1 - 15 of 476 in total