Overview

Overall Rating 4.86/5Overall Rating 4.86/5Overall Rating 4.86/5Overall Rating 4.86/5rating 4.86

659 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5rating 3.0rating 3.0
99% Would Recommend
Latest Review 6 days ago

Reviews


AB
Allyson B.
Lafayette, IN
Volvo S80
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/09/2018 Category: Service
Spoke to Sean. He said they have been going to the facility for 2 years and the staff is really good, thorough and fair.
This review was collected via phone interview by Customer Research Inc.

TS
Tyron S.
Lafayette, IN
BMW 3 Series
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/09/2018 Category: Service
Tyron said Dave the owner was great. He said the repairs were done in a timely manner and the business was also clean.
This review was collected via phone interview by Customer Research Inc.

Verified Customer
Lafayette, IN
Toyota 4Runner
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/06/2018
Dave has always been great to work with.
I appreciate Auto Diagnostic's thoroughness and honesty. Only draw back is, no shuttle service and we always need one to get to work and back to the shop. It's a HUGE set back for us and unfortunate for Auto D. It's the only place we prefer to go.

DT
David T.
Lafayette, IN
Ford Escape
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/05/2018
Comprehensive evaluation with fast turnaround
I received a call with a list of items that needed immediate attention and a list of items that were found that will soon need attention.
I appreciate the thoroughness of their evaluation and honest recommendations.
Dropped my vehicle off Sunday evening and picked it up on Tuesday!

SQ
Scott Q.
Lafayette, IN
Jeep Grand Cherokee
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/28/2018 Category: Service
Scott said he does very good wok. Dave has good mechanics who do a good job.
This review was collected via phone interview by Customer Research Inc.

MB
Michael B.
Lafayette, IN
Chevrolet Camaro
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/25/2018 Category: Service
Michael said the business did a good job the price for the repair was just too high.
This review was collected via phone interview by Customer Research Inc.

SZ
Sandy Z.
Lafayette, IN
Hyundai Accent
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/19/2018
Excellent service
They fixed the vehicle precisely, cost efficiently, and in a timely fashion. Excellent service!

TD
Timothy D.
Lafayette, IN
Ford Pickup
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/18/2018
Great work
These guys get it. Dave has been doing this for awhile. He understands what customers are looking for and will give you options when they are available. We have a fleet and can occasionally as for quite a bit. They do what they can to accommodate.

MG
Mike G.
Lafayette, IN
Ford Ranger
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/12/2018 Category: Service
Spoke with Penny. She said that they have dealt with this business before and they did a great job with quick service.
This review was collected via phone interview by Customer Research Inc.

JD
Jim D.
Lafayette, IN
Jeep Wrangler
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/12/2018 Category: Service
Jim said they were fantastic and took care of the promptly. They went out way to make sure his vehicle was ready by the end of the day.
This review was collected via phone interview by Customer Research Inc.

LM
Lawrence M.
West Lafayette, IN
Toyota Prius
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/03/2018 Category: Service
Lawrence said Dave is experienced. He has confidence that the staff members know what they are doing, and they are there to get the job done.
This review was collected via phone interview by Customer Research Inc.

SA
Steve A.
Noblesville, IN
Ford Police Interceptor
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/02/2018 Category: Service
Steve said the employees answered all his questions. They looked at his vehicle. He had no problems with his service.
This review was collected via phone interview by Customer Research Inc.

SB
Stephanie B.
Lafayette, IN
Dodge Charger
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/26/2018 Category: Service
Stephanie said the employees provided great communication. They took the time to check her vehicle multiple times. The pricing was reasonable.
This review was collected via phone interview by Customer Research Inc.

JL
Jonathan L.
Lafayette, IN
Toyota Highlander
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/23/2018 Category: Service
Jonathan said the technicians were honest and repaired his vehicle right on the spot.
This review was collected via phone interview by Customer Research Inc.

MH
Matt H.
Lafayette, IN
Chevrolet Suburban
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/22/2018 Category: Service
Matt said the service at this business was above average.
This review was collected via phone interview by Customer Research Inc.

BH
Brent H.
Lafayette, IN
Honda Accord Sdn
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
06/22/2018 Category: Service
Brent said there are things that he likes about this business and things that he does not. His vehicle had been at this business for a couple of days and the technicians could not find the problem. When he picked his vehicle up from this business it was not in the same condition as when he took it to this facility. There were scratches on the interior glove box and it smelled differently.
This review was collected via phone interview by Customer Research Inc.
Dave M. from Auto Diagnostic And Repair Center responded on 06/27/2018

This cars air conditioning was inoperative and was diagnosed to have the compressor relay ground driver in the computer bad. Requires an ECU replacement which the owners declined due to cost and age of car we were told. There were some lower console (kick) panels removed at access ECU for diagnostic testing. They were never removed from the car but were reinstalled. The diagnostic process was discussed with the owner numerous times in process and was informed of the difficulty of diagnosing this system accurately. Repair shops do have odors that may enter a car with doors open and windows down. They usually don't linger.


PH
Patricia H.
Lafayette, IN
Cadillac DeVille
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/22/2018 Category: Service
Patricia said this business was very thorough and she likes them. They are very good and she stated she thinks they are great.
This review was collected via phone interview by Customer Research Inc.

KM
Karen M.
Lafayette, IN
Jeep Grand Cherokee
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/14/2018 Category: Service
Karen said she no issues with the service the business provided. They did what needed to be done to her vehicle.
This review was collected via phone interview by Customer Research Inc.

TC
Todd C.
Logansport, IN
GMC Sierra 1500
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/13/2018 Category: Service
Todd said he doesn't have any complaints.
This review was collected via phone interview by Customer Research Inc.

JR
Jan R.
West Lafayette, IN
MINI Cooper Hardtop
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/07/2018
Outstanding service
I've had Dave working on my Mini Cooper for years and the car runs like a charm. Dave is knowledgeable about the workings of my car and my car is always ready at the time promised.

Dave is a wonderful guy, and I will miss him when my husband and I move out of state in July. Thanks, Dave, for everything these past years!

Displaying Review 1 - 20 of 659 in total