Overview

Overall Rating 4.47/5Overall Rating 4.47/5Overall Rating 4.47/5Overall Rating 4.47/5rating 4.47

152 Reviews

91% Would Recommend
Latest Review over 4 years ago

Reviews


MT
Matt T.
Honda Element
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/15/2014 Category: Service
Matt said the business was helpful and waived his diagnostics fee. He has no complaints.
This review was collected via phone interview by Customer Research Inc.

KW
Kenneth W.
Yorktown, VA
Jeep Wrangler
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
01/06/2014 Category: Service
Kenneth said he was not impressed with the service. They gave him a quote on repairs for his vehicle and the price was kind of high. He would not recommend them just yet. He said he will give them a second try before he will.
This review was collected via phone interview by Customer Research Inc.

JC
Jolie C.
Toano, VA
Dodge Grand Caravan
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/26/2013 Category: Service
Jolie said the owner was very nice. They said it would take an hour and a half and it was on time. They were very reasonably priced. They did tell her there was another issue with the motor mount. They were supposed to call her with a quote and did not. Besides that, they were very fair.
This review was collected via phone interview by Customer Research Inc.

JT
Johnson T.
Hampton, VA
Mercedes-Benz S500
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/26/2013 Category: Service
Spoke with Janiya. She said this business explained everything that needed to be fixed on her vehicle really well.
This review was collected via phone interview by Customer Research Inc.

RW
Rosemary W.
Poquoson, VA
Chevrolet TrailBlazer
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
11/20/2013 Category: Service
Rosemary said the issue was not fixed but the person she worked with was nice.
This review was collected via phone interview by Customer Research Inc.

KL
KATHY L.
Hampton, VA
Toyota Tercel
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/18/2013
Convenience & Reliability
Auto Expert repairs and auto maintenance are outstanding. I have been a customer for a couple of years now, and I have always received outstanding service. I am also pleased with the cost. I recommend Auto Expert to any one who is seeking a reliable mechanic. This owner knows his trade and takes pride in his work. I am currently being serviced by Auto expert, and once again I am pleased with my service. I intend to continue to do business with them on all my cars.

JA
James A.
Hampton, VA
Nissan Altima
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/16/2013 Category: Service
James said the business worked with him. He is in the Navy and had to change the appointment two times. They finished the oil change quickly.
This review was collected via phone interview by Customer Research Inc.

KT
Keller T.
Mercury Sable
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/12/2013 Category: Service
Keller is a completely satisfied customer.
This review was collected via phone interview by Customer Research Inc.

KE
Kevin E.
Dodge Pickup
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
11/11/2013 Category: Service
Kevin said the service was great, but repairs took a month longer than he expected. The business told him the delay was caused by waiting on parts to be delivered.
This review was collected via phone interview by Customer Research Inc.

JO
James O.
Yorktown, VA
Nissan Titan
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/09/2013 Category: Service
James said they took care of him and they did a good job with his vehicle. It took longer to get his vehicle back.
This review was collected via phone interview by Customer Research Inc.

AG
Allen G.
Yorktown, VA
Mercedes-Benz 190E
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
10/25/2013 Category: Service
Allen said the service was good, but it was very costly. He said it cost so much that he will not recommend this business to others and he will not come back.
This review was collected via phone interview by Customer Research Inc.

JR
Jusha R.
Mount Pleasant, SC
Infiniti G35
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/24/2013 Category: Service
Jusha said so far things are fine and he was satisfied.
This review was collected via phone interview by Customer Research Inc.

BB
Bruce B.
Yorktown, VA
Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/24/2013 Category: Service
Bruce said they are excellent at everything. The help is really good and Brian is great. He is glad they are in an area that is convenient for him.
This review was collected via phone interview by Customer Research Inc.

EP
Emily P.
Youngstown, OH
Dodge Grand Caravan
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/18/2013 Category: Service
Emily said this business was open on Sunday and repaired her tire right away.
This review was collected via phone interview by Customer Research Inc.

CA
Christan A.
Ford Mustang
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
08/29/2013 Category: Service
Christan said this business always takes good care of his vehicle. During his last visit, he was not kept informed about the status of his vehicle. They did not inform him that they were keeping his vehicle overnight. He had to contact them three times the next day and each time they told him the vehicle would be ready at a different time, until he got his vehicle at 5:30 pm. The personnel are very friendly, courteous, and professional.
This review was collected via phone interview by Customer Research Inc.

CC
Clifton C.
Yorktown, VA
Ford Escort
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/24/2013 Category: Service
Clifton said the service he received was good.
This review was collected via phone interview by Customer Research Inc.

AS
Anzonda S.
Monroe, LA
Ford Expedition
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/14/2013 Category: Service
Spoke with Anzonio. He said the people at this business were courteous.
This review was collected via phone interview by Customer Research Inc.

CA
Clark A.
Newport News, VA
Kia Spectra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/12/2013 Category: Service
Clark said the service at this business was quick and efficient.
This review was collected via phone interview by Customer Research Inc.

CW
Channel W.
Newport News, VA
Honda Accord
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/09/2013 Category: Service
Channel said she received quick service from the business.
This review was collected via phone interview by Customer Research Inc.

DA
Deva A.
Virginia
Lexus ES 300
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/31/2013 Category: Service
Deva said she had some customer service issues. They did not return her calls or keep her informed about the process. She had to call them for information.
This review was collected via phone interview by Customer Research Inc.