Overview

Overall Rating 4.82/5Overall Rating 4.82/5Overall Rating 4.82/5Overall Rating 4.82/5rating 4.82
4.8

( 1098 Reviews )

ReScore Reviews™ (1)

ReScore
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5rating 4.0
Original
Overall Rating 1.0/5rating 1.0rating 1.0rating 1.0rating 1.0
98% Would Recommend
Latest Review 4 days ago

Reviews


TK
Tommy K.
Virginia
Ford Police Interceptor
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/15/2019 Category: Service
Tommy said the business gave him good results. He said the employees got him in fast and out fast. He said he likes their level of work and when he received his vehicle back, it was clean.
This review was collected via phone interview by Customer Research Inc.

CH
CURTIS H.
Hampton, VA
Ford Police Interceptor
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/05/2019
Always good service
Quick turn around on oil change

MB
MIKE B.
Newport News, VA
Toyota Tacoma
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/05/2019
Professional service
The folks that work at BIll Smith's do a great job of maintaining our vehicles with professional servicing.

HT
Holly T.
Virginia
Jeep Cherokee
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/05/2019 Category: Service
Holly said the business was very thorough and the people were nice and answered all of her questions.
This review was collected via phone interview by Customer Research Inc.

CD
Chris D.
Newport News, VA
Acura RDX
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/04/2019 Category: Service
Chris said this business has a good reputation, they offer a wide variety of services and the staff was able to fix his vehicle in a timely manner.
This review was collected via phone interview by Customer Research Inc.

BJ
BEVERLEY J.
Newport News, VA
Dodge Caliber
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/31/2019
always able to get your car in at a moment notice and back same day
always pleased with the service I receive .

VA
Vincent A.
Hampton, VA
Chevrolet Sonic
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/21/2019 Category: Service
Vincent said the staff are friendly and very hard working. They make sure they do everything he wants.
This review was collected via phone interview by Customer Research Inc.

RG
ROBERT G.
Newport News, VA
Subaru B9 Tribeca
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/19/2019
GOOD PEOPLE GOOD SERVICE..
HONEST AND GOOD WORK. IF THERES AN ISSURE THEY TAKE CARE OF IT ASAP. VERY FRIENDLY CREW.

EC
Edwardo C.
Virginia
BMW 3 Series
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/18/2019 Category: Service
Edwardo said that the place was dependable and he's never had a problem over there.
This review was collected via phone interview by Customer Research Inc.

MB
MIKE B.
Newport News, VA
Chevrolet Astro Passenger
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/15/2019
Professional service
The crew does an outstanding job of taking good care with my vehicles.

CO
CHERYL O.
Norfolk, VA
Nissan Versa
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/15/2019
inspection and tuneup
I had excellent customer service and was very pleased with the results.

KF
Keneth F.
Hampton, VA
Chrysler Pacifica
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/07/2019 Category: Service
Keneth said that they treated him with respect.
This review was collected via phone interview by Customer Research Inc.

CH
CURTIS H.
Hampton, VA
Ford Police Interceptor
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/06/2019
Great Service
I appreciate Bills Auto on the quality work they performed but for also contacting the manufacturer over a quality concern on the item they replaced

DG
DEBBIE G.
Newport News, VA
Mitsubishi Galant
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/01/2019
Very Friendly
Very nice people work there. It’s always a pleasure to go in.

EA
EDWIN A.
Newport News, VA
Ford Freestyle
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/27/2019
Excellent
Always open to my schedule, honest people, hard effort in order to have your vehicle ready ASAP.

EC
ERRAL C.
Dodge Sprinter
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/26/2019
Always been satisfied
Good work, done on time.

SG
SUSAN G.
Newport News, VA
Toyota Sienna
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/23/2019
They know my vehicle
Received notice of my van's 90,000 mile check. Oil was changed and I was made aware that my brake pads are close to requiring replacement. I set up an appointment the following month for the front pads' replacement and afterward I'll make an appointment for the back brakes. I like their early warning system so that I can budget the payments. I also like the fact that usually the same people work on my van each time I bring it in.

MB
MIKE B.
Newport News, VA
Nissan Sentra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/18/2019
Professional service
The crew at BIll Smith's Auto do a great job of taking care of all of our vehicles. Very professional service.

SC
Scott C.
Yorktown, VA
Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/16/2019 Category: Service
Scott said he had a very good experience, considering what he had to have fixed.
This review was collected via phone interview by Customer Research Inc.

Verified Customer
GMC Yukon
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/14/2019
Great service with a friendly smile.
We brought our truck in for an AC repair and everything went smoothly. My AC is working like new and I couldn't be happier. Jeff was awesome; great personality and took good care of us.

Displaying Review 1 - 20 of 1098 in total