Bill Smith's Auto

Would recomend

I have always heard the the best place to take your vehicle for a/c service was Bill Smith's. Now I know why. I was contacted every step of the way. Explanations of needed work were clear and understandable. They set a completion date and they met it. And of course, the air conditioner worked great when I picked up my vehicle. I recommend this shop to everyone.

Angela said the mechanic could not find the problem, so she had another mechanic look at it. She called them back, and the problem was fixed in 20 minutes.

Bill Smith's Auto replaced the compressor in the AC in a 1996 Impala that also had a refrigerant leak. The new compressor was fine, but the leak was still present. When they replaced the compressor, they added dye when recharging the refrigerant. This made it possible for them to find the leak and repair it. The leak was in the evaporator core, so it was not visible without the dye, and was probably the reason the compressor failed in the first place due to loss of lubricant, which would also not have been visible. After they replaced the evaporator core, and provided a free refrigerant recharge in the process, the AC works fine. In addition, the cost of this work was quite reasonable.

The people are great overall and are more then willing to answer your questions and really listen to you and put you at ease.

So my 22 year old daughter takes her truck in because the A/C was working intermittently and then stopped working at all. They jumped the A/C by passing all the sensors and the compressor enganged, but still said it was a bad compressor, price tag $1700 bucks. I'm 650 miles away, she's a young sailor at Norfolk. Something didn't sound right about that, more like an electrical problem. I told her to drop the front skid plate so she could get a good look at it. Crimped wiring came detached. She plugged it back in, crimped the connection, replaced the skid plate. Guess what, freezing cold air. Might think twice. YMMV I have a picture of the disconnected cable if anyone wants to see it, not sure if I can post it here. I wish you luck, bring your credit card with you. Oh, and after she pressed them on the compressor they come up with another part, a sensor, $340 bucks. So they immediately dropped the price from $1700 down to $340 bucks. but the sensor wasn't bad, electrical cable disconnected. Cost for her to fix: FREE

They worked quickly and fixed the problem. They were very courteous as well.

Stacey said the staff provided great service.

Spoke with Pam. She said the staff were courteous and provided quick service.

Annette said the staff did what was promised in a timely fashion.

Came for evaluation and replacement of Freon to 15 year old little used vehicle. Had 8:00 appt. Taken in at 8:00 once I explained it was in working order and just wanted refresh of unit.

Neal said he appreciated the facility very much. The staff were awesome and he's been a customer for years.

Carolyn said the service was personal and she didn't have to pay too much. She didn't have any issues and the staff did a good job. They didn't try to take advantage of her and they were the best.

Nice people with a sense of humor

As always, I got a professional, first-class service in changing three coils and the spark plugs in our Honda. And the usual, warm treatment from the staff. Thank you!

Darin Christensen provide a detailed report on repairs needed and explain the report so I could understand. I greatly appreciate the great customer service

Bill Smith's Auto was helpful, considerate and fair when repairing my old truck. The truck had some weird issues, and I feel like they took their time and tried to get the situation corrected without clobbering my wallet.

Professional, prompt, & friendly. I’ve had them work on my truck twice now. Both times they did excellent work.

Tommie said the business provided him with excellent quality service. The staff completed his vehicle maintenance in a timely manner.

Donald said the service was good but the staff forgot to put the caps back on his air conditioner.