Bill Smith's Auto

The shop handles my needs. they do good work. I do not need sunshine up my pants leg, Always dark in my pants when I go in for service.

I would like to thank Bill. They were very professional and persistent. Noise in front end was not easy to diagnose but they did and quickly got me back in bysiness.

I feel very good about the help I have received from Bill Smith's auto.in taking care of my car..

Having an oversized vehicle (Sprinter Van with diesel engine) it is hard to find someone to provide repair and maintenance. Since the van is a 2003 it needs some work occasionally! I have been a customer of Bill Smith's in the past, but I live in Smithfield, so I generally get vehicle maintenance locally there.
I stopped by to ask if they could work on my van, and they said they could. I was happy, and yesterday I had a door window repair, and the annual inspection. As in the past, the entire experience was the best! Jeff, a service manage, was engaging, friendly, and helpful in a few questions I had ( only recently purchase used van). Other people were helpful, and very friendly also.
As I had an appointment, the work was quickly done.......and a happy customer was on his way!!

This is a top notch place. They have great customer service and a very fair price. Are you tired of paying the ridiculous prices that dealerships charge? Are you tired of having to take your vehicle back two or three times for them to get it right? This will never happen at Bill Smith's Auto. Top quality service is what they provide at a price that will not break the bank. Give them a try, you will not regret it. I have been a customer now for 19 years.

I am from Williamsburg but I go out of my way to take my vehicle to these guys. they know my vehicle and went out of their way to take good care of me, even offering to assist me with Transportation to and from Williamasburg. They all seemed to know my name and they were very communicative through the entire process. It felt right doing business with them.
Greg

I am very satisfied with their workmanship. Was able to give me same day service at a fair price.

Great staff very professional

It hard to find a good mechanic these days .

The people of Bill Smith Auto never take advantage of a customer, they are always professional and kind never over charge. They make sure they explain everything before they do anything.

No appt needed took my vehicle with major problems and made repairs by noon ... great job guys

I haven't had heat for an entire winter. Three different people said that it was fixed last 2 days and end with no heat. Bill smith auto said need heater coil. I have heat , I dont have anything else to say. Thank you

Was a good experience, just need better communicationwith customers. I booked my first appointment on a Saturday and no one inform me they would be closed . Drove 20 mins just go back . But they fix my heater core

In November, my van required a lot of maintenance that would have cost too much to do at one time. Billy helped me schedule something every payday to get it all done. BSA kept my previous van running even though it didn't want to. I used to go to Peach on Mellen Street in Phoebus and was frantic when the station changed hands. I don't remember how I found out about Bill Smith Auto, but I can't think of going anywhere else.

Unfortunately my last experience was longer then expected with problem not being resolved. Multiple attempts and costly repairs with condition still existing. Confidence level that they can fix it has me concerned about taking it back but money spent on previous work with out problem solved leads me back to them for resolution.

Rosemary said they are honest with their prices and they tell her what is wrong with her vehicle. She has been dealing with Jeff and he is very good and honest and helpful. They don't try to sell her things unnecessarily. They have a comfortable waiting room. It's nice, clean, warm and the bathroom is clean.

Neal said that the place was good.

As a custom since 2018 Bill Smith Auto has been changing my oil and inspecting my car. Bill team is very prompt and friendly i really like the service everytime i go there. Thanks Bill for all you do!

Highly recommend getting all your cars needs met here.
They replaced my left motor mount and is was done quickly. Offering me the opportunity to see the part they replaced, shows me the trust I put in them is not wrong.

Fast! Thorough! Not Expensive!