Overview

Overall Rating 4.81/5Overall Rating 4.81/5Overall Rating 4.81/5Overall Rating 4.81/5rating 4.81

924 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5rating 4.0
Original
Overall Rating 1.0/5rating 1.0rating 1.0rating 1.0rating 1.0
98% Would Recommend
Latest Review 3 days ago

Reviews


MB
MARK B.
Newport News, VA
Chevrolet Corvette
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/11/2018
1st class customer service
I don't no of anybody who doesn't like excellent customer service. Why. It's sometimes hard to find these days. So if you like Quality & Service contact Bill Smith's & get the job done right the 1st time

NW
Nathan W.
Virginia
Mazda Protege5
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/11/2018 Category: Service
Nathan said he is a return customer to this business. His last service went just fine.
This review was collected via phone interview by Customer Research Inc.

KH
Kristen H.
Virginia
Ford Escape
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/10/2018 Category: Service
Kristen said that she is a return customer, she takes all four of her vehicles there and they always help her out.
This review was collected via phone interview by Customer Research Inc.

CS
Charles S.
Virginia
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/09/2018 Category: Service
Charles said, this business is knowledgeable. They knew the item he wanted and they got it for him..
This review was collected via phone interview by Customer Research Inc.

TC
Ted C.
Newport News, VA
Nissan 350Z
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/02/2018 Category: Service
Ted said their service was excellent, they were nice and easy to deal with.
This review was collected via phone interview by Customer Research Inc.

BB
Bruce B.
Virginia
Honda Odyssey
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/02/2018 Category: Service
Bruce said that the place is awesome, the staff listened well and had very good communication. The staff were outgoing, courteous and polite. He felt heard and they are good people.
This review was collected via phone interview by Customer Research Inc.

LL
LINDA L.
Williamsburg, VA
Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/28/2018
Great
Always great service. They answer your questions and concerns with professionalism and courtesy.

Verified Customer
Yorktown, VA
Chrysler Town & Country
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/27/2018
Attention to detail, vehicles maintained to high safety standards.
Consistently, the work is done correctly the first time with safety in mind. You build a relationship of trust and honesty. These days, can you really put a price on that? Competitive pricing and sometimes a loyalty discount on labor. Good parts, great service and a stable in the community.

TS
Ty S.
Virginia
Nissan Maxima
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/25/2018 Category: Service
Ty said she was satisfied with the service.
This review was collected via phone interview by Customer Research Inc.

CH
CURTIS H.
Hampton, VA
Ford Police Interceptor
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/24/2018
Dedicatuon to get it right
I have had my truck there on 4 different occasions over the last 2 months for the same issue that totals up to 9 days on their lot. After extensive repair and cost the problem still persists. Each time I have taken it back they are very dedicated and persistence at getting it right. They promise to stay at it until AC is fixed.

BS
Bill S.
Hampton, VA
Cadillac DeVille
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/24/2018 Category: Service
Spoke with Brenda. She said the business is fantastic and she had a good experience.
This review was collected via phone interview by Customer Research Inc.

JP
Jacob P.
Virginia
Ford F-150
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/23/2018 Category: Service
Spoke with Emma. She said the service was great at the business.
This review was collected via phone interview by Customer Research Inc.

RS
Robert S.
Newport News, VA
Mercedes-Benz E300
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/20/2018 Category: Service
Robert said the price was right, the service is good and they do a good job. His air conditioner is operating great. He takes all of his air conditioning work to this business and recommends this business to anyone that needs air conditioner service.
This review was collected via phone interview by Customer Research Inc.

MB
MIKE B.
Newport News, VA
Toyota Tacoma
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/19/2018
Professional service
The Bill Smith Auto crew does a great job of taking care of my vehicles and me. Always straight forward and professional with their business.

EL
Erik L.
Virginia
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/19/2018 Category: Service
Erik said they've always been helpful and gotten the part if they did not have it. They're quick and timely.
This review was collected via phone interview by Customer Research Inc.

TL
Teressa L.
Virginia
GMC Envoy
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/12/2018 Category: Service
Teressa said the business staff really care about the work they do. They completed her maintenance in a quick manner and at an affordable cost.
This review was collected via phone interview by Customer Research Inc.

JC
Jimmy C.
Virginia
Ford Econoline Wagon
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/12/2018 Category: Service
Jimmy said the staff were polite, prompt, and offered a reasonable price.
This review was collected via phone interview by Customer Research Inc.

PM
Paul M.
Yorktown, VA
Toyota Camry
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/11/2018 Category: Service
Paul said they did a great job.
This review was collected via phone interview by Customer Research Inc.

TC
Terry C.
Newport News, VA
Buick Century
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/10/2018 Category: Service
Terry said they did a great job and he was pleased.
This review was collected via phone interview by Customer Research Inc.

JE
JASON E.
Hampton, VA
Jeep Wrangler
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/07/2018
Fast, professional, courteous and great prices!
I have taken my Jeep to the dealer for years, but that is something of the past. When I asked for recommendations multiple people recommend Bill Smith's Auto and I am glad they did. They repaired my AC for $400 cheaper than the dealer and were quick and courteous while they did it. The dealer was going to take 2days... they did it in 7 hours... They have made another life long costumer with me..

Displaying Review 1 - 20 of 924 in total