Overview

Overall Rating 4.81/5Overall Rating 4.81/5Overall Rating 4.81/5Overall Rating 4.81/5rating 4.81

1050 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5rating 4.0
Original
Overall Rating 1.0/5rating 1.0rating 1.0rating 1.0rating 1.0
98% Would Recommend
Latest Review 3 days ago

Reviews


DG
DEBBIE G.
Newport News, VA
Mitsubishi Galant
Verified Customer
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06/23/2019
Ice Cold A/C
This was my first visit to your business & I am more than pleased with everything......from your friendly staff, to your prices, to how good my A/C is working now......I have a list of all your services, and will definitely be back & referring my friends & family to you. Thanks !!!!

RE
REGINOLD E.
Newport News, VA
Chevrolet Silverado 1500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/22/2019
As usual Great service
As usual I was greeted and treated in a friendly, welcoming manner. unlike many repair shops the staff takes time out to answer any questions you may have and will hold a friendly chat as well. The mechanics has done/do a professional and outstanding job each time I’ve visited.

MB
MIKE B.
Newport News, VA
Toyota Avalon
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/22/2019
Professional Service
The crew at Bill Smith's provide professional service and I highly recommend them for auto care.

EH
EUGENE H.
Newport News, VA
Cadillac DeVille
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/22/2019
Reviving a 1988 Cadillac DeVille.
It took me a year to find the two refrigerant temperature sensors that were needed as replacements (GM PN 1626146), but when I had them in-hand, Billy Reeves and company got the old car's A/C back into working order. Always polite and efficient, the cast of characters at Bill Smith's has never let me down.

AQ
Abdul Q.
Virginia
Chevrolet Chevy Express
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/20/2019 Category: Service
Abdul said the service was good and was completed quickly.
This review was collected via phone interview by Customer Research Inc.

MB
MIKE B.
Newport News, VA
Toyota 4Runner
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/13/2019
Professional customer service
The crew at Bill Smith's take pride and professional service to help me maintain our fleet of vehicles.

TR
Thomas R.
Newport News, VA
Honda Odyssey
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/13/2019 Category: Service
Thomas said this business was great. He had a good experience with the contact and communication from them.
This review was collected via phone interview by Customer Research Inc.

RS
ROD S.
Hampton, VA
Ford F-150
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/12/2019
MY FIRST STOP
i have gone here most of my life and would , and do, recommend this to all my family and friends. very few places will make you as comfortable as Bill Smiths! they have talked me out if work before and havent charged me many times when they couldnt find a problem! the honest and open approach that most places fail at, is the everyday motto here!!!

CE
CYNTHIA E.
Carrollton, VA
Cadillac DeVille
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/08/2019
Excellent customer care from phone to service completion.
very satisfied with all aspects of my experience. Everyone I had contact with were friendly and courteous and explained what was needed for my car. I will refer my family here if they need auto services.

DP
David P.
Virginia
Cadillac Eldorado
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/04/2019 Category: Service
David said the employees treated him fairly. They provided very good service.
This review was collected via phone interview by Customer Research Inc.

JM
Jenny M.
Virginia
Nissan Altima
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/03/2019 Category: Service
Jenny said she was pleased with her service. The employees were very friendly. They were very courteous. The service price was less than quoted.
This review was collected via phone interview by Customer Research Inc.

KT
KATHY T.
Newport News, VA
Dodge Durango
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/21/2019
A/C Check and Routine Oil Change
As always Billy Reeves and the rest of the staff provided excellent service on my 06 Durango. There is no one else I would trust with the maintenance /repairs on our vehicles.

IT
Isaac T.
Virginia
Toyota Camry
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/14/2019 Category: Service
Isaac said they were pretty good and really affordable.
This review was collected via phone interview by Customer Research Inc.

AJ
Avasa J.
Virginia
Chevrolet Tahoe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/09/2019 Category: Service
Avasa said the staff was very friendly, and the pick up process was quick.
This review was collected via phone interview by Customer Research Inc.

EL
Ed L.
Virginia
Lincoln Mark LT
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/02/2019 Category: Service
Ed said this business communicated well .
This review was collected via phone interview by Customer Research Inc.

TB
TRACY B.
Newport News, VA
Oldsmobile Silhouette
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/17/2019
Excellent Service
I appreciate the service I get from this establishment not only because they are really friendly but they go above and beyond to help you....they are truly awesome!!!!

JR
James R.
Virginia
Dodge Grand Caravan
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/17/2019 Category: Service
James said he was satisfied with everything that was completed on the vehicle.
This review was collected via phone interview by Customer Research Inc.

SS
Steven S.
Newport News, VA
Ford F-150
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/16/2019 Category: Service
Spoke with Pat. She said they fixed her AC in her 20 year old vehicle. She has been doing business with them for 35 years. She added she was satisfied and they did the job.
This review was collected via phone interview by Customer Research Inc.

Verified Customer
Hampton, VA
Chrysler Town & Country
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/12/2019
Friendly and professional
I took my van to them for a problem that had been going on for years that others had said they could not fix, except the dealer. They diagnosed it in one day and had it ready the next for a very reasonable price.

ED
Ernest D.
Hampton, VA
Dodge Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/12/2019 Category: Service
Ernest said he had a mechanic for 30 years who retired, so he was looking for someone to inspect his vehicle. He stated he had tried businesses suggested by his brother-in-laws but it seemed to be a lot of drama at those place. He had used this business several years ago and went by there one day. The service was good, so he told them he would be back in April. He returned and has had two enjoyable experiences. As far as he's concerned, they are his go-to business. He hasn't had a major service yet. He was able to speak with the owner during his first visit.
This review was collected via phone interview by Customer Research Inc.

Displaying Review 1 - 20 of 1050 in total