Reviews
DG
DONALD G.
Yorktown, VA
Pontiac Grand Prix

01/20/2021
fixing bnl alternator and automotive 's mess
Took my car to bill smith's to fix an issue another shop caused.They were able to find the problem and fix it. Great bunch of people will return in future.
DONALD G.
DONALD G.
Recommended
FB
FRANCES B.
Newport News, VA
Toyota Highlander

01/16/2021
The people
The people are friendly, their work ethic is excellent and the prices are reasonable!
Recommended
TW
TOM W.
Newport News, VA
Toyota 4Runner

01/09/2021
Car runs good but dented
I have used Bill Smith’s with great satisfaction for some years. I recently took my 4RUNNER in and had a new alternator installed. I went home with a well running vehicle and a deep dent that wasn’t there when I left it off. They contend it must have been there when I left it. I would advise future customers to do a thorough inspection of their vehicle at drop off and share the results with the shop.
Recommended
MP
Mike P.
Newport News, VA
Nissan Frontier

01/09/2021
Category:
Service
Mike said the staff provided good service.
Recommended
Verified Customer
Newport News, VA
Lexus GX 470

01/08/2021
State Inspection
Excellent as always
Recommended
ED
Ernest D.
Hampton, VA
Saturn SL2

01/06/2021
Category:
Service
Ernest said this business is a good place to go. They have good people, he has used them for the past 3 years.
Recommended
GV
George V.
Yorktown, VA
Ford Explorer

01/05/2021
Category:
Service
George said the business got the vehicle done in a timely manner, he needed it for an important event at a particular time, and it was ready.
Recommended
BK
BRAD K.
Chevrolet Silverado SS

12/31/2020
Quick Service
When my engine light came on in my 2004 Chevy truck, I thought about getting a diagnostic computer to find out what the problem is and fixing it my self. Then I thought, 'it maybe something I can not correct myself. That is when I decided to let the experts handle it. Glad I did. Not only did they fix the problem with a sensor but they also replaced my serpentine which was needed. Quick turnaround.
Recommended
LS
Lee S.
Sandyville, WV
Ram 2500

12/29/2020
Category:
Service
Lee said the business's employees helped him, he was in a little bit of a bind and he ended up paying over $400. He added he thought they were trying to mark up the prices where they could, and he didn't agree with the prices.
Recommended
Verified Customer
Newport News, VA
Hyundai Elantra

12/24/2020
Amazing service
Very friendly, and easy to work with. They are the nicest bunch and were very helpful and accommodating. I will be taking my car there again without a doubt! I highly recommend going here for your car services.
Recommended
KH
KEVIN H.
Yorktown, VA
Toyota Sienna

12/18/2020
Trusted & Excellent!
This is our most TRUSTED auto shop because of the YEARS of Excellence and affordability!
Recommended
EK
ELIZABETH K.
Suffolk, VA
Nissan Altima

12/17/2020
Great service
Great service and friendly staff
Thanks
Thanks
Recommended
GH
GARY H.
Newport News, VA
Jeep Wrangler

12/17/2020
Thermostat Stuck
No heat in the Jeep. These guys found the issue, fixed it and back to me the same day. It is not blowing HOT! Thanks again guys. First fixed my A/C and now my heat.
Recommended
JW
Johnny W.
Newport News, VA
Nissan Rogue

12/16/2020
Category:
Service
Johnny said they are professional and on top of everything. They call him during the process of service.
Recommended
SH
SARAH H.
Newport News, VA
Chrysler Town & Country

12/11/2020
Awesome!
I have always had wonderful service from Bill Smith’s! I would recommend them to anyone. They are very trustworthy and professional.
Recommended
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