Overview

Overall Rating 4.65/5Overall Rating 4.65/5Overall Rating 4.65/5Overall Rating 4.65/5rating 4.65

202 Reviews

94% Would Recommend
Latest Review 8 days ago

Reviews


MS
Mary S.
Bloomington, IL
Mitsubishi Outlander Sport
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/13/2018
New Tires
I had taken my car in for a check up and they mentioned that I had one tire that I needed to replace and suggested to buy two. I agreed and they made my appointment for my tire change. When I returned they were very nice, and offered their customer room to wait for my car. They were finished very quickly. I definitely suggest them for all your automotive needs. Fast, friendly and great cost

PW
Perry W.
Bloomington, IL
Cadillac CTS Sedan
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/13/2018 Category: Service
Perry said he would recommend the business for service.
This review was collected via phone interview by Customer Research Inc.

DB
Devon B.
Illinois
BMW 3 Series
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/06/2018 Category: Service
Devon said the experience with this business was good.
This review was collected via phone interview by Customer Research Inc.

RB
Ron B.
Mackinaw, IL
Overall Rating 1/5rating 1rating 1rating 1rating 1
07/01/2018
Bad Experience!
My transmission wasn't shifting right, so I got the code pulled from an auto parts store with their diagnostic box. It was a shift solenoid code. The part was $206.00 at the parts store. I had not yet done such a repair, so after a friend said he could do it when the weather got better, I waited. Not wanting to wait any longer, I searched the yellow pages, and came across Auto Motion. They confirmed the code was correct, and gave me an estimate of over $1,200.00! The part alone was over $400.00, and the cost per hour for labor was very high! I cancelled the work order, and regretfully wrote a check for $148.21 for their "diagnostic fee." I found a transmission repair shop in Creve Couer that fixed the problem, new shift solenoid and all, for just $500.00! My next step is to put this review on the Yellow Pages site unless they reimburse my $148.21 for basically no work done. I expect a call a.s.a.p.! Not a good experience at this overpriced business!!

SK
Scott K.
Bloomington, IL
Chrysler 300
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
06/30/2018
Not happy with recent appointment.
Had my 2013 Chrysler 300 in after 2 tire rotation/balances at Discount Tire who believed it was an alignment issue. Automation performed alignment and it was still pulling to the left, charged me $79, and said they thought it was a bad tire. I walked out after their alignment with the same issue I arrived with....Sad. I took car to Twin City Garage in Normal, they identified a loose tie rod on driver front and fixed/aligned. No issues and car running fine. Disappointed that Automotion couldn't identify the issue and called it a "bad tire". I think a refund would be appropriate, but that probably won't happen.

LM
Lee M.
Bloomington, IL
GMC Sierra 1500
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
06/21/2018
Simple oil change
Took my truck in for a simple oil change. Caught me off guard when the bill was $101, ouch!! Will consider other options for my next oil change.

JH
John H.
Normal, IL
Mazda Mazda3
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/20/2018 Category: Service
John said they didn't try to up sell him in regards to his alignment, and they have established trust with him. Molly and the other ladies are great and awesome.
This review was collected via phone interview by Customer Research Inc.

SI
Saajid I.
Illinois
Nissan Altima
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/19/2018 Category: Service
Saajiid said this business provided good service. They told him the issues and the reason why his vehicle was the way it was. They were up front and honest.
This review was collected via phone interview by Customer Research Inc.

MR
Michael R.
Bloomington, IL
Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/19/2018 Category: Service
Michael said he was happy with everything at the business.
This review was collected via phone interview by Customer Research Inc.

SL
Samantha L.
Carbondale, IL
Buick LaCrosse
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/18/2018 Category: Service
Samantha said Molly at this business was kind and good to work with.
This review was collected via phone interview by Customer Research Inc.

VD
Vanita D.
Normal, IL
Toyota Yaris
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/15/2018 Category: Service
Vanita said everyone was just super nice.
This review was collected via phone interview by Customer Research Inc.

TF
Tonya F.
Peoria, IL
Toyota Tundra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/11/2018 Category: Service
Tonya said that the facility was awesome, they quickly covered her issue under warranty, and were very customer service oriented.
This review was collected via phone interview by Customer Research Inc.

TN
Tommy N.
Bloomington, IL
Toyota Camry
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
06/11/2018 Category: Service
Tommy said that he took his vehicle in for new brakes and rotors and was given a quote of over $1100. He went to another facility and got the work done for less than $500.
This review was collected via phone interview by Customer Research Inc.

LW
Linda W.
Bloomington, IL
Ford Taurus X
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/09/2018 Category: Service
Linda said she is confident in the staff providing honest work, and in not being pushy.
This review was collected via phone interview by Customer Research Inc.

HM
Hannah m.
Normal, IL
Chevrolet Equinox
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
06/06/2018 Category: Service
Hanna said she was blown away by the pricing and it was jarring how much it was for the service.
This review was collected via phone interview by Customer Research Inc.

JB
Jeff B.
Bloomington, IL
Chrysler Town & Country
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/30/2018 Category: Service
Jeff said the business completed his vehicle services in a timely manner. The staff was able to provide good service.
This review was collected via phone interview by Customer Research Inc.

AL
Amy L.
Illinois
Subaru Forester
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/29/2018 Category: Service
Amy said the business provided timely service at a good price.
This review was collected via phone interview by Customer Research Inc.

LB
Lynnard B.
Chenoa, IL
Ford Mustang
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/29/2018 Category: Service
Lynard said the service was good.
This review was collected via phone interview by Customer Research Inc.

AG
Amy G.
Heyworth, IL
Mercedes-Benz GLK-Class
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/29/2018 Category: Service
Amy said the staff did everything perfectly.
This review was collected via phone interview by Customer Research Inc.

TD
Thiago D.
Normal, IL
Mazda Mazda6
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/25/2018 Category: Service
Thiago said the staff was nice and they provided great customer service. He had to take his vehicle back to have some issues fixed.
This review was collected via phone interview by Customer Research Inc.