Overview

Overall Rating 4.64/5Overall Rating 4.64/5Overall Rating 4.64/5Overall Rating 4.64/5rating 4.64

229 Reviews

94% Would Recommend
Latest Review 1 day ago

Reviews


DS
Dale S.
Pontiac, IL
Porsche Boxster
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/21/2018
Reliable and Friendly
Took my car in for a odd noise in the engine bay. Of course the noise resolved itself and they weren't able to track it down, but I had them do an alignment while they had it in the shop. They did not charge me for the inspection and evaluation of the engine noise that wasn't. Young lady that checked me in and out was very friendly and helpful. The staff was all very competent and took the time to call several times with an update. All in all, very good experience as usual. Highly recommend them. I don't believe they are the absolute lowest price, and as with every shop, you need to ensure you know what you are taking it in for and know what you want and don't want done, but if you are looking for a shop that treats you well and can do the job, then I would say this is a good place to consider.

RG
Ryley G.
Normal, IL
Jeep Patriot
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/20/2018 Category: Service
Ryley said the business got the service done when they said they would.
This review was collected via phone interview by Customer Research Inc.

TE
Tom E.
Bloomington, IL
Nissan Altima
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/14/2018
Very skilled Customer Service. Reliable and competent mechanics.
The staff at Auto Motion has always been very customer/customer service oriented. The work is always done at a precision level of skill. The staff seem to sincerely value and appreciate their customers. I have always been very satisfied with the service I receive from Auto Motion and would gladly recommend that anyone takes their car service business to Auto Motion.

JS
John S.
Bloomington, IL
Mercedes-Benz GLA-Class
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/11/2018 Category: Service
John said the staff at this business provided great quality service. He had a specific deadline that he had to meet and the staff were able to give him same day service, he thought that was great.
This review was collected via phone interview by Customer Research Inc.

SH
Sean H.
Normal, IL
Mazda Mazda6
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/08/2018
Alignment service
Knowledgable employees, they explain service in detail, excellent customer service , and all around good people

CO
Colin O.
Bloomington, IL
Dodge Magnum
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/06/2018
Satisfied
Awesome service

JE
Jim E.
Bloomington, IL
Dodge Pickup
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/30/2018 Category: Service
Jim said they got his vehicle in and fixed it.
This review was collected via phone interview by Customer Research Inc.

Verified Customer
Normal, IL
Jeep Cherokee
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/27/2018
Great Customer Service!
The team here is very thorough and answers all of your questions. I had a big trip coming up and they took great care of my vehicle. Thank you!

SF
Sherry F.
Burr Ridge, IL
Volkswagen Tiguan
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/27/2018 Category: Service
Sherry said the staff was fast, efficient, and were within cost. Everything was wonderful.
This review was collected via phone interview by Customer Research Inc.

DB
Don B.
Normal, IL
Chrysler Town & Country
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/24/2018 Category: Service
Don said he was told if the technician had to use a torch to finish the work it would cost almost $70. It had to be used. No one has ever charged him to use another tool.
This review was collected via phone interview by Customer Research Inc.

BT
Brian T.
Bloomington, IL
Toyota Camry Solara
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/23/2018 Category: Service
Brian said the service the business provided seemed pricey, but they did a good job on the oil change.
This review was collected via phone interview by Customer Research Inc.

KN
Kirsten N.
Illinois
Pontiac Grand Prix
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/23/2018 Category: Service
Kirsten said they were fast and efficient.
This review was collected via phone interview by Customer Research Inc.

BT
Ben T.
Bloomington, IL
Dodge Stratus Sdn
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/23/2018 Category: Service
Ben said the staff got the work done quick and everything seems fine.
This review was collected via phone interview by Customer Research Inc.

DK
Dave K.
Normal, IL
Honda Civic
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/17/2018 Category: Service
Dave said he was able to get in right away. He said it was a favorable experience.
This review was collected via phone interview by Customer Research Inc.

DL
Don L.
Bloomington, IL
Ford Explorer
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
08/16/2018
Almost great
New tires and alignment. That all went well. The waiting room had a good environment but tv was only a wall ornament and even though I mentioned three to four times that their internet connection was not working, it still wasn’t working when I left. Each time I mentioned it, I was told they would look into it.

JJ
Judy J.
Bloomington, IL
Ford Edge
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/15/2018 Category: Service
Judy said the staff at this business were wonderful. The customer care was perfect, their attitudes were perfect and she was exceptionally pleased with this business.
This review was collected via phone interview by Customer Research Inc.

JM
Joley M.
Bloomington, IL
Chevrolet Impala
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/01/2018
Fantastic Service
This is by far the best shop to take my car to. The service is fast , people are very friendly and professional. I was kept informed of the progress of my vehicle repairs and received a text when repairs were completed.

Verified Customer
Bloomington, IL
Saturn VUE
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/01/2018
Automotive Repair
Fast service and friendly staff.

RT
Rosy T.
Heyworth, IL
Honda Civic
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/31/2018 Category: Service
Rosy said she likes them.
This review was collected via phone interview by Customer Research Inc.

KW
Kim W.
Bloomington, IL
Chrysler Town & Country
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/30/2018 Category: Service
Kim said they were honest and reputable.
This review was collected via phone interview by Customer Research Inc.