Welcome to Auto Select - Wisconsin's Favorite Choice for Auto Repair & Tires! Auto Repair, Tires, Brakes and Oil. At Auto Select, we deliver service with experts you can trust! Welcome to Auto Select - Wisconsin's Favorite Choice for Auto Repair & Tires! Auto Repair, Tires, Brakes and Oil. At Auto Select, we deliver service with experts you can trust!
When I returned home with my repaired Lexus (about a 3-mile drive) the car left my property after being parked for 1 hour. My wife was traveling 100 miles to Madison, WI. After the car was gone I noticed a very large pool of transaxle fluid (approximately 10 inches in diameter) on the driveway where the car had been parked. The Lexus was now leaking much worse than before I took it to Auto Select for the repair. I contacted my wife after she reached Madison and requested her to move the vehicle to determine if fluid was leaking. She confirmed that there was a large amount of transaxle fluid that had leaked from the car.
I contacted Auto Select and spoke with Chris. He informed me that the car could be repaired in Madison under warrantee and gave me an 800 number to make the necessary arrangements. This number connected me with what I think was a NAPA warrantee center. After being on hold for 15 minutes or so I spoke to a gentleman and explained the situation. I was put on hold for another 15 minutes. The gentleman from the warrantee center found a repair center that would take my car. I located a towing service to tow the car to Badger Tire in Madison. For the car to be towed, a $98.12 charge had to be prepaid. I provided a personal credit card to pay this expense.
Badger Tire in Madison did a great job repairing the car. They told me that the Lexus needed a OEM axel seal and that the aftermarket seal that Auto Select installed would not have worked properly with this vehicle.
I don’t know if the Auto Select mechanic that installed this aftermarket seal compared the old seal with the new to make sure that he had a part that matched what he was replacing. And I don’t know if he took the time to road test the car after he completed replacing the seal. It only makes sense that given the size of this leak, if he had test-driven the car he would have seen that the new seal was permitting a substantial amount of transaxle fluid to escape.
On Monday August 28, I gave Chris at Auto Select a copy of the towing bill and told him that I also felt there should be some adjustment to what I paid for the initial repair due to the mistake and inconvenience caused by Auto Select. My wife was stuck in a Madison hotel for one full day without transportation. I also questioned Chris why Badger Tire would know to use the OEM seal and his mechanic did not. Chris had a lot of excuses for the work completed by his mechanic and attempted to justify Auto Selects’ lack of mechanical knowledge regarding my Lexus, but there would be no financial adjustment to me.
Chris told me that reimbursement for the towing expense would not be problem and he would give me a call within a couple of days to pick up a check for $98.12. I waited for his call for over a week, then stopped at Auto Select for the 2nd time on September 5th and talked to Chris. I was told that he would have a check for me that week and I was promised once again that he would call me. No call and no check that week. I made a 3rd trip to Auto Select on September 11th where I was met by a very rude and forceful Chris. He rudely informed me that I would get my money; O’Reilly Auto Parts was sending me a check for the towing. When I asked why he didn’t call me with that information he replied in a very sarcastic tone that he didn’t think he had to because I was at Auto Select every other day asking for my money. This is false.
My point is, when Auto Select has an employee:
• who thinks once a week is every other day,
• tries to intimidate me by accusing me of badgering their business for money that they owe me,
• fails to make one simple phone call in 3 weeks,
• is rude and sarcastic,
• will not take some responsibility for the businesses repair mistake,
• has no concern for the extreme inconvenience that their substandard work caused my wife and me, why would I or anyone else want to spend their hard-earned money at this repair center?
If Auto Select did not know how to repair my Lexus or the correct part to use on this vehicle, I should have been informed of this before the repair was started. Following the completion of their so called “repair” was not the time to inform me that they did not know what part to use because “it’s a foreign auto”. However, Auto Select did happily collect their money from me for the botched repair. Apparently, that is what was most important to them.
I will share my experience with everyone I know about the quality of work that I received and how I was treated by Auto Select. I will never use Auto Select service again and will never recommend this business to anyone!!!