In my experience, this shop's business model is to mislead uninformed customers into expensive repairs that are fabrications of what is actually required. I had an engine light code #P219A (go ahead Google search it), their service writer held my vehicle for 12 days, telling me that it needed various valve repairs and there was a 90% chance it needed a new camshaft - the repair estimate was $6931.98.
It wasn't until I researched the actual code did I realize that the $6931.98 had absolutely nothing to do with the actual P219A code. As it was, they held the vehicle hostage until I paid $1311.93. Yes, their fee shuttle service is very convenient for Sun City residents but if you have an engine code either take it to an Autozone first - they will identify the engine code(s) for you for free (it's simple). Then research what the code actually is so that you are not ignorant to what is actually required to service your vehicle. Also beware of what they are charging you for parts. One example, they charged me $112.54 for one valve cover gasket. That same gasket sells for $41.99 at Autozone.
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
Attention
We use cookies to personalize content, enable certain functionality, and track site analytics for marketing purposes. You consent to our cookies if you continue to use this website.
It wasn't until I researched the actual code did I realize that the $6931.98 had absolutely nothing to do with the actual P219A code. As it was, they held the vehicle hostage until I paid $1311.93. Yes, their fee shuttle service is very convenient for Sun City residents but if you have an engine code either take it to an Autozone first - they will identify the engine code(s) for you for free (it's simple). Then research what the code actually is so that you are not ignorant to what is actually required to service your vehicle. Also beware of what they are charging you for parts. One example, they charged me $112.54 for one valve cover gasket. That same gasket sells for $41.99 at Autozone.