Overview

Overall Rating 4.72/5Overall Rating 4.72/5Overall Rating 4.72/5Overall Rating 4.72/5rating 4.72

1851 Reviews

ReScore Reviews™ (44)

ReScore
Overall Rating 3.9772698/5Overall Rating 3.9772698/5Overall Rating 3.9772698/5rating 3.9772698rating 3.9772698
Original
Overall Rating 2.2558098/5Overall Rating 2.2558098/5rating 2.2558098rating 2.2558098rating 2.2558098
94% Would Recommend
100% Business Response
Latest Review about 7 hours ago

Reviews


Verified Customer
Park Ridge, IL
2017 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/23/2018 Category: Service
Great experience
Everything was perfect. Thank you.

JE
John E.
Chicago, IL
2017 Hyundai Santa Fe S
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/22/2018 Category: Service
Sevice Review
Quick service.

ML
Martha L.
Prospect Heights, IL
2006 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/22/2018 Category: Service
Very Pleased
I have been having my vehicle serviced here for years and have never had any problems. Service is prompt, the people are friendly and knowledgeable, and the repairs are done right the first time.

Verified Customer
Glenview, IL
2011 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/20/2018 Category: Service
Fast and great customer service.
I came for an oil change and discover that my car had other problems that needed attention. Staff explained carefully and was very respectful.
Christopher A A. from Autonation Hyundai O'Hare responded on 09/21/2018

Thank you for the review.

We are very happy we could earn the five star review.


Verified Customer
Harwood Heights, IL
2016 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/20/2018 Category: Service
Vehicle maintenance checkup
Appointment time and length of time for service quoted were honored
Christopher A A. from Autonation Hyundai O'Hare responded on 09/21/2018

Thank you for the review.

We are very happy we could earn the five star review.


BN
Bruce N.
Des Plaines, IL
2013 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/19/2018 Category: Service
Always on time and I end up with a clean car
Yes
Christopher A A. from Autonation Hyundai O'Hare responded on 09/20/2018

Thank you for the review.

We are very happy we could earn the five star review


Verified Customer
Wheeling, IL
2018 Hyundai Santa Fe S
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/17/2018 Category: Service
Good
Everything was great except it took longer than what we had expected.
Christopher A A. from Autonation Hyundai O'Hare responded on 09/18/2018

Thank you for the review.

We are very happy we could earn the four star review.

Please let us know how we could have made it a five star review.


DG
Debbie G.
Des Plaines, IL
2017 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/14/2018 Category: Service
Good Service
They are very professional but also friendly. Work was done in a timely manner.
Christopher A A. from Autonation Hyundai O'Hare responded on 09/14/2018

Thank you for the review.

We are very happy we could earn the five star review


RS
Redjo S.
Des Plaines, IL
2011 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/14/2018 Category: Service
2011 Tuscon
Like always a pleasure dealing with your Service reps. But please change the television back to live TV in the waiting area.
Christopher A A. from Autonation Hyundai O'Hare responded on 09/14/2018

Thank you for the review.

We are very happy we could earn the five star review


JB
Joanne B.
Park Ridge, IL
2008 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/14/2018 Category: Service
Service
My Elantra has had continuous service at Autonation for 20 years
and is in great condition.... can’t ask for more!!
Christopher A A. from Autonation Hyundai O'Hare responded on 09/14/2018

Thank you for the review.

We are very happy we could earn the five star review


VV
Veronica V.
Des Plaines, IL
2013 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/13/2018 Category: Service
Great Service!
Great customer service! Thank you!
Christopher A A. from Autonation Hyundai O'Hare responded on 09/14/2018

Thank you for the review.

We are very happy we could earn the five star review


NG
Nelson G.
Chicago, IL
2016 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/13/2018 Category: Service
great work
these guy found the problem with my car same day. i had taken it to another dealer and they found nothing. i will highly recommend this dealership for service. and my next hyundai, i will buy here. thank you
Christopher A A. from Autonation Hyundai O'Hare responded on 09/14/2018

Thank you for the review.

We are very happy we could earn the five star review


WB
William B.
Chicago, IL
2017 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/13/2018 Category: Service
Service
Great customer service. Polite Service managers. I will always return here to service my Sonata and Santa Fe.
Christopher A A. from Autonation Hyundai O'Hare responded on 09/14/2018

Thank you for the review.

We are very happy we could earn the five star review


YS
Yogesh S.
Wheeling, IL
2017 Hyundai Accent
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/12/2018 Category: Service
Acceptable, Needs improvement!
If you have an appointment, it is a acceptable experience.
Improvement Areas:
1. I had coupons mailed by autonation for different services.. But, they accepted only 1.. There was no such terms on the coupon.
2. Customer lounge needs improvement
3. The free car wash is if no use as i have visited twice, and i was told that the car wash not available on both occasions.
Christopher A A. from Autonation Hyundai O'Hare responded on 09/14/2018

Thank you for the review.

We are very happy we could earn the four star review.


AL
Adrian L.
Chicago, IL
2012 Hyundai Sonata
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
09/12/2018 Category: Service
Bad service
2 HOUR OIL CHANGE WITH AN APPT. RIDICULOUS! TAKE YOUR CARE ELSEWHERE!
Christopher A A. from Autonation Hyundai O'Hare responded on 09/14/2018

Adrian,

I'm very sorry that we did get backed up on this Saturday. There is no excuse. All I can say is that we are very sorry. Can we reach out to you to see if we can make situation right?


DE
Derek E.
Des Plaines, IL
2012 Hyundai Genesis
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/10/2018 Category: Service
Overall Good Place
Friendly Timely and Accessible.
Christopher A A. from Autonation Hyundai O'Hare responded on 09/14/2018

Thank you for the review.

We are very happy we could earn the four star review.

Please let us know how we could have made it a five star review.


JM
John M.
Palatine, IL
2016 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/09/2018 Category: Service
People make it best
Everyone cares about your best experience
Christopher A A. from Autonation Hyundai O'Hare responded on 09/14/2018

Thank you for the review.

We are very happy we could earn the five star review


Verified Customer
Des Plaines, IL
2007 Hyundai Santa Fe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/08/2018 Category: Service
Ms
Great service, pleasure to work with everyone
Christopher A A. from Autonation Hyundai O'Hare responded on 09/14/2018

Thank you for the review.

We are very happy we could earn the five star review


SG
Steven G.
Glenview, IL
2017 Hyundai Santa Fe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/07/2018 Category: Service
Steve G.
Very nice service managers.
Christopher A A. from Autonation Hyundai O'Hare responded on 09/14/2018

Thank you for the review.

We are very happy we could earn the five star review


Verified Customer
Des Plaines, IL
2012 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/04/2018 Category: Service
Great work
Thank you
Christopher A A. from Autonation Hyundai O'Hare responded on 09/05/2018

Thank you for the review.

We are very happy we could earn the five star review