Overview

Overall Rating 4.87/5Overall Rating 4.87/5Overall Rating 4.87/5Overall Rating 4.87/5rating 4.87

334 Reviews

99% Would Recommend
Latest Review 4 days ago

Reviews


Verified Customer
Park Ridge, IL
Mazda Mazda3
Verified Customer
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03/15/2019
Straight and honest
My husband and I have been taking our cars here for two years. We have had a number of services done and the pricing is fair and the work has been guaranteed each time. Considering that they are both well used cars, it can be difficult to assert which are the most prominent problems, but we are able to talk through it with Norm and get just the services we need.

JS
John S.
Park Ridge, IL
Mercedes-Benz S550
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/13/2019 Category: Service
John said he was taken care of and treated very well. The business completed the service in a timely manner.
This review was collected via phone interview by Customer Research Inc.

PK
Pat K.
Park Ridge, IL
Lexus ES 300
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/09/2019 Category: Service
Pat said that the place make her visits convenient.
This review was collected via phone interview by Customer Research Inc.

TR
Timothy R.
Chicago, IL
Ford Five Hundred
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/05/2019 Category: Service
Spoke with Melissa. She said the business was handy and did a great job. Norm is always great.
This review was collected via phone interview by Customer Research Inc.

JP
Jim P.
Harwood Heights, IL
Toyota Camry
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/22/2019 Category: Service
Jim said they took him right away when he told them he had an emergency. They were very kind, they were thorough and they have reasonable prices.
This review was collected via phone interview by Customer Research Inc.

Verified Customer
Park Ridge, IL
Jeep Cherokee
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/21/2019
Good service. Done on time.
Once again Norm came through with good service, reasonable price, and got the job done on time.

MA
Michael A.
Chicago, IL
Acura MDX
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/19/2019
Thank you Norm!
Great personalized service, helpful, appears to charge honestly and fairly. Also works in a timely way. Fixed wiper fluid difficulties on his own, and for no charge when servicing tires and alignment.
Thank you! Will be back

JJ
Jim J.
Park Ridge, IL
Toyota Tundra 2WD Truck
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/19/2019
Quick Service
I needed an oil change and tire rotation. Stopped by the shop to set up an appointment. Norm had me leave the car and the work was done while I shopped at Jewel.

Verified Customer
Park Ridge, IL
Mazda Mazda3
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/15/2019
Great Auto Service
This business is great. They are polite, honest, prompt and do a great job of fixing what is not working. They also advise of other work that should be completed, or is getting close to needing repair without being pushy. So refreshing to work with.

PM
Patricia M.
Niles, IL
Honda Odyssey
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/14/2019 Category: Service
Patricia said that the place was fast, easy and she had no problems.
This review was collected via phone interview by Customer Research Inc.

MD
Mike D.
Park Ridge, IL
Jeep Grand Cherokee
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/12/2019
Norm is a trusted mechanic
Again Norm took care of our car's mechanical issue quickly and economically.

If he closes up shop, I will have to follow him to wherever his new shop opens up.

KJ
Kim J.
Park Ridge, IL
Lexus RX 350
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/02/2019
Great service!
I feel very grateful to have Uptown Auto in our community. I find them to be very reliable, friendly and most important honest.

DW
Dan W.
Park Ridge, IL
Acura TSX
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/01/2019 Category: Service
Dan said they did a great job.
This review was collected via phone interview by Customer Research Inc.

LK
Luann K.
Winnetka, IL
Ford Escape
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/27/2019
Great honest car maintenance shop
We bring our cars to Uptown for service because they are very honest and do not try to upsell or lie about the work you need. The repair/maintenance work is always done right and in the time frame they give you is correct.

CM
Carol M.
Park Ridge, IL
Buick LaCrosse
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/23/2019
Same day repair
I was planning on volunteering at my local pantry, but my car died. I had it towed to Uptown Auto and Naram informed me of the problem. He also recommended that I do the 100,000 thousand mile tune-up. I also had him change the belt and do an oil change. Now my car is good for many more happy miles. The service is great, they always explain everything and treat me with respect. Something a woman doesn't always receive from an auto repair shop. Thanks for doing such a great job, and getting me back on the road the same day.

MM
Mark M.
Park Ridge, IL
Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/18/2019
Always accomodating
Norm and his team are always very accommodating as we usually need some auto work done on short notice.

AW
Ardith W.
Park Ridge, IL
Toyota Yaris
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/18/2019 Category: Service
Ardith said all of the mechanics were nice and helpful. The one she worked with was very personable and nice, and pleasant to deal with.
This review was collected via phone interview by Customer Research Inc.

DC
Dan C.
Park Ridge, IL
Jeep Wrangler
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/16/2019 Category: Service
Dan said he was impressed with the telephone conversation on the front end and the communication when he went there. They were very helpful. Although more work was required, they stuck with the original quote.
This review was collected via phone interview by Customer Research Inc.

JL
Jim L.
Park Ridge, IL
Ford Focus
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/15/2019
Friendly, professional, and efficient service
see above, Uptown auto is my new go-to operation for auto service

JJ
Jim J.
Park Ridge, IL
Toyota Tundra 2WD Truck
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/09/2019
Prompt Walk-in Service
I was having trouble with my windshield wipers and Norm fixed it in a few minutes while a waited.

Displaying Review 1 - 20 of 334 in total