Tired calling you but didn't get through. I can definitely see that as upsetting. It was probably an oversight that was my fault as the car was brought in a couple times before this visit for the issue of it stalling out. With the mention of "backfiring" and the only note we got check exhaust for a noise in the back, it was either unclear to the mechanic or the front office what that noise in the back was. Things like this happen. You guys have been coming to us for four years and I've never not fixed something if an issue arrises. In this case, the computer had codes for two oxygen sensors which explained our backfiring issue and the issue of hard to start or stalling after starts. If I missed the noise the in back, I apologize and would have been happy to fix it but you never called me and you took it somewhere else without bringing it to my attention. I'm not sure how to respond but I will reiterate I'm not always perfect but I do always strive for it. Had you brought this to my attention and brought the car back for me I would have fixed it at no charge.
They fix cars extremely well
The explain and educate you