We were told that the part was in stock by our vendor but when they went to pull it from their inventory they could not find it. The absolute earliest we could get the part was Monday. I am sorry that Mickey was disappointed however I can not control my vendors inventory and feel we did the best we could under the circumstances we were dealing with.
So sorry you and your wife were unhappy with our service. My son David said you never brought the vehicle back for us to correct the problem. I would like to apologize for any inconveniences we might have caused you. Please contact me as I would like to discuss a way to resolve any issues you might have with my business.
I explained to Ragina that we were 100% at fault for not finding her brake issue. I refunded her money as soon as I found out we were at fault and not after she took it somewhere else. The employee who missed the brakes being bad has been repermanded. Anyone who has employee's knows you can't watch them 100% of the time but you can bet if there is an issue I will not only own up to it but resolve it as well. I did explain to Ragina that the rear brakes were only 70% worn and since she mentioned she had a trip to the mountains planned, I suggested she replace them now because she would most likely need them when she got back. The cost of the repairs were not $750 but more like $675. Which was replacing all 4 pads and 4 rotors. The parts alone cost way more than $150. As far as them getting a 4 wheel brake job for $150, well all I can say is I would not trust my family "in the mountains" on such cheap parts and there labor must have been free!! I try to use the best parts possible (especially brakes) to ensure my customers are getting quality work.