Overview

Overall Rating 4.89/5Overall Rating 4.89/5Overall Rating 4.89/5Overall Rating 4.89/5rating 4.89

568 Reviews

99% Would Recommend
Latest Review 9 days ago

Reviews


JW
Jim W.
Massena, NY
Dodge Journey
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/11/2018 Category: Service
Jim said the business provided him with quality service. He has taken many of his vehicles to the facility because he knows the staff will do good work.
This review was collected via phone interview by Customer Research Inc.

JM
Justin M.
New York
Chevrolet Silverado 1500
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/11/2018 Category: Service
Justin said the service was done in a timely manner and everything went well.
This review was collected via phone interview by Customer Research Inc.

KD
Keith D.
Massena, NY
Dodge Pickup
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/08/2018 Category: Service
Spoke with Jeanie. She said that the facility provided them with good service.
This review was collected via phone interview by Customer Research Inc.

PW
Phil W.
Massena, NY
Ford Police Interceptor
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/08/2018 Category: Service
Phil said he always takes his vehicle to the business. The staff provide him with great service in a quick manner.
This review was collected via phone interview by Customer Research Inc.

SM
Steven M.
Potsdam, NY
Chevrolet Silverado SS
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/05/2018 Category: Service
Steven said they are very involved with their customers. They are fair, honest and they have very good customer service. He said they do very good work in a timely manner.
This review was collected via phone interview by Customer Research Inc.

LL
Lance L.
New York
Chevrolet Cruze
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/04/2018 Category: Service
Lance said they have always treated him well at the business.
This review was collected via phone interview by Customer Research Inc.

JJ
Joan J.
Massena, NY
Ford Edge
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/01/2018 Category: Service
Joan said they get her in when she needs them. They are excellent, courteous, patient, and great. She does not have to wait 5-6 hours.
This review was collected via phone interview by Customer Research Inc.

JP
James P.
Norfolk, NY
Chevrolet Equinox
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/01/2018 Category: Service
James said the service is satisfactory.
This review was collected via phone interview by Customer Research Inc.

KL
Ken L.
Massena, NY
GMC Sierra 2500HD
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/01/2018 Category: Service
Ken said the staff did a really good job.
This review was collected via phone interview by Customer Research Inc.

OS
Omar S.
Massena, NY
Nissan Titan
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/16/2018 Category: Service
Omar said he was satisfied with the service the staff provided, and he was referred to the business by a friend.
This review was collected via phone interview by Customer Research Inc.

LA
Linda A.
Massena, NY
Toyota Corolla
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/14/2018
A ways courtesy and knowledgeable regarding car problems.
I have never had a bad experience at Baxter's. Prices are reasonable.

JD
John D.
Norfolk, NY
Pontiac GTO
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/11/2018 Category: Service
John said he would recommend the business for service.
This review was collected via phone interview by Customer Research Inc.

LB
Larry B.
Massena, NY
Ram 1500
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/11/2018 Category: Service
Larry said the staff always do a good job.
This review was collected via phone interview by Customer Research Inc.

CH
Charles H.
Massena, NY
Dodge Magnum
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/07/2018 Category: Service
Charles said the business had a pleasant environment. When there was an issue with his inspection the staff brought him back and showed him what was wrong. There was nothing unpleasant about his visit.
This review was collected via phone interview by Customer Research Inc.

BW
Becky W.
Ogdensburg, NY
Nissan Sentra
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/06/2018
the first person you talk to...ANGEL!
so, once again, Angel saved my bacon lol. my car was acting up, turns out it was the mass air flow sensor. luckily it was under warranty, and Baxters replaced it free of charge, not even a charge for labor!! sadly, it messed up again days later...no problem says Angel! bring it by and we'll look into it. THEN it quit on me, but restarted, so i called Angel, she said drop it off, and gave me an appt. time.mind you, i live about an hour and a half from massena, but man is it ever worth the drive!! so i get into town a couple hours early, to do some running around...Angel calls me at about 3pm (my appt. time) and says, your car is ready. wait what?? its 3 now?! she says yup, it was a slow day, we got you in and out...i love this girl!! and the whole staff at Baxters One Stop! i highly recommend them for all your vehicle needs, fast,friendly..and they dont rip you off!! <3

BW
Bryan W.
Norfolk, NY
GMC Sierra 1500
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/05/2018 Category: Service
Bryan said Mike is a great guy and the service was awesome.
This review was collected via phone interview by Customer Research Inc.

RL
Roger L.
Norfolk, NY
Toyota Camry
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/04/2018 Category: Service
Roger said the staff catered to him and seemed to go out their way to help him.
This review was collected via phone interview by Customer Research Inc.

EN
Ellie N.
Chase Mills, NY
Pontiac Grand Prix
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/04/2018 Category: Service
Ellie said the business does good work.
This review was collected via phone interview by Customer Research Inc.

NH
Noah H.
New York
Ford F-150
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/01/2018 Category: Service
Noah said the facility did not have his vehicle ready at the time he expected, due to a power outage.
This review was collected via phone interview by Customer Research Inc.

HB
Hayley B.
Massena, NY
Toyota Corolla
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/25/2018 Category: Service
Haley said the mechanic did a good job for a good price.
This review was collected via phone interview by Customer Research Inc.

Displaying Review 1 - 20 of 568 in total