Reviews
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Corey S.
New York
Pontiac Grand Prix
Verified
Spoke with Sam. He said the mechanics were able to detect and repair the problem right away. He and his son had gone to several different repair businesses and none of the other mechanics could determine the problem. They are well pleased with the service.
Recommended
This review was collected via phone interview by Customer Research Inc.
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Steve H.
New York
Ford Pickup
Verified
Steve said the business did good work and were fairly priced.
Recommended
This review was collected via phone interview by Customer Research Inc.
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Ron D.
New York
Ram 3500
Verified
Ron said he has never had a problem with this business.
Recommended
This review was collected via phone interview by Customer Research Inc.
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Allen R.
Massena, NY
Ford Escape
Verified
Allen said the staff was good but after he got his vehicle back it did have a leak someplace and had to get it fixed.
Recommended
This review was collected via phone interview by Customer Research Inc.
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Rick G.
New York
Ram 1500
Verified
Rick said he had good service at this business.
Recommended
This review was collected via phone interview by Customer Research Inc.
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Kristen B.
Brasher Falls, NY
Ford F-150
Verified
Kristen said the staff at this business is always friendly. The prices are decent.
Recommended
This review was collected via phone interview by Customer Research Inc.
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James L.
Massena, NY
Chevrolet S-10
Verified
James said that he recommends this business for service.
Recommended
This review was collected via phone interview by Customer Research Inc.
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Toby R.
New York
Dodge Charger
Verified
Toby said, this is the only business in his area that knows what they are talking about and they have good prices and treat him good.
Recommended
This review was collected via phone interview by Customer Research Inc.
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Mike V.
Colton, NY
Verified
Mike said the service was good and they give him what he wants.
Recommended
This review was collected via phone interview by Customer Research Inc.
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Chris B.
Massena, NY
Ford Expedition
Verified
Chris said the overall service was terrible. He had to call several times to find out what was going on and why the mechanics had not started on his vehicle. The chief mechanic procrastinated and kept his vehicle for a very long time to complete the repair work. His vehicle sat with the keys inside for days before he was notified to pick it up.
This review was collected via phone interview by Customer Research Inc.
Jessica B. from Baxters One Stop Automotive responded on 07/17/2018
We apologize if you had a bad experience. I would like to get the timeline correct so I can fix the issue with employees.this is what I was told. Your vehicle was dropped off by a tow truck later on In the day Monday the 9th. The wrecker driver left keys in it. We were not able to get to it due to the time dropped off. Tuesday the 10th we did not get the vehicle in till late and wed the 11th we finished it. He let it sit the rest of the day to verify the vehicle would start and run. U were called and you picked the vehicle up on the 12th. U drove the vehicle to get ready for inspection and returned on the 13 and had it inspected. I would like to hear your side so I can correct the issue as our timelines are conflicting. I can’t fix what I don’t know about. We appreciate your business and need people like you to keep us up and running. Feel free to call me I don’t want to lose your business due to Miscommunication or from a problem that can be corrected.
Mike Baxter
315-705-4098
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Bobby C.
New York
Ford Taurus
Verified
Bobby said this business was pretty quick getting him in for service, they did some work on his vehicle and they were courteous.
Recommended
This review was collected via phone interview by Customer Research Inc.
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Bruce S.
Massena, NY
Saturn VUE
Verified
Tire Repair
Repaired leaking tire and inspected car making noise, honest on advice on repairing noise
Recommended
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Roger L.
Norfolk, NY
Toyota Camry
Verified
Roger said they did a good job.
Recommended
This review was collected via phone interview by Customer Research Inc.
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Jim L.
New York
Nissan Rogue
Verified
Jim said Mike does a good job and he is satisfied.
Recommended
This review was collected via phone interview by Customer Research Inc.
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Chris S.
Massena, NY
Subaru Impreza Sedan
Verified
Chris said the staff treats her right.
Recommended
This review was collected via phone interview by Customer Research Inc.
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Bill A.
Lisbon, NY
Mazda MX-5 Miata
Verified
Bill said they were able to take him in right away and did some extras for him. He said it was a good experience.
Recommended
This review was collected via phone interview by Customer Research Inc.
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Monica V.
New York
Honda Civic Coupe
Verified
Monica said they did a very good job.
Recommended
This review was collected via phone interview by Customer Research Inc.
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Jim W.
Massena, NY
Dodge Journey
Verified
Jim said the business provided him with quality service. He has taken many of his vehicles to the facility because he knows the staff will do good work.
Recommended
This review was collected via phone interview by Customer Research Inc.
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Justin M.
New York
Chevrolet Silverado 1500
Verified
Justin said the service was done in a timely manner and everything went well.
Recommended
This review was collected via phone interview by Customer Research Inc.
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Keith D.
Massena, NY
Dodge Pickup
Verified
Spoke with Jeanie. She said that the facility provided them with good service.
Recommended
This review was collected via phone interview by Customer Research Inc.