Bay Old Dominion Collision & Service Center

Overview

Overall Rating 4.71/5Overall Rating 4.71/5Overall Rating 4.71/5Overall Rating 4.71/5rating 4.71

334 Reviews

99% Would Recommend
Latest Review 7 days ago

Reviews


DG
Don G.
Norfolk, VA
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/05/2015 Category: Service
Don said this business told him about other things going on with his vehicle, then gave him the option to take care of them. He took his vehicle there for an oil change and they took care of that for him.
This review was collected via phone interview by Customer Research Inc.

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Michael S.
Norfolk, VA
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/05/2015 Category: Service
Michael said this business provided good service and treated him very well.
This review was collected via phone interview by Customer Research Inc.

MK
Megan K.
Norfolk, VA
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/05/2015 Category: Service
Megan said they were very lovely to deal with and she just wished they were quicker.
This review was collected via phone interview by Customer Research Inc.

CO
Curtis O.
Hampton, VA
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/05/2015 Category: Service
Curtis said the business was fantastic. He would appreciate a more honest answer when asked when his vehicle would be ready. They told him several times his vehicle would be ready and when he would come in to pick it up it would not be ready. They did a good job and it was worth the wait overall.
This review was collected via phone interview by Customer Research Inc.

AM
Allyssa M.
Norfolk, VA
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/05/2015 Category: Service
Allyssa said this business did a great job and she would most definitely recommend them. They are friendly, fair and they completed things quicker than estimated. She is new to the area and she is glad she has somewhere to go. She had a great experience and she really likes them.
This review was collected via phone interview by Customer Research Inc.

JL
Jacquelyn L.
Norfolk, VA
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/22/2015 Category: Service
Jacquelyn said the business did excellent work on her vehicle.
This review was collected via phone interview by Customer Research Inc.

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Mike S.
Norfolk, VA
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/10/2015 Category: Service
Mike said this business was pretty good and they accommodated him quickly. It took them a half day longer than expected to complete the service but he was not sure why.
This review was collected via phone interview by Customer Research Inc.

AT
Ali T.
Norfolk, VA
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
07/09/2015 Category: Service
Ali said the person responsible for processing and writing information wasn't nice. He spoke really fast and wasn't respectful. He wouldn't recommend the business because his vehicle didn't pass inspection and they didn't provide an explanation. It wasn't explained where he should park his vehicle and they got very angry at where he parked. He wouldn't recommend the business because of what has been shared.
This review was collected via phone interview by Customer Research Inc.

JF
John F.
Norfolk, VA
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/09/2015 Category: Service
John said they are always up front, honest and get him in right away. They completely explain everything to him because he does not understand vehicles. He said he hopes they stay in business for a long time because he finally found a good mechanic and is pretty sure they will because they do such a good job.
This review was collected via phone interview by Customer Research Inc.

AH
Alex H.
Norfolk, VA
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/07/2015 Category: Service
Alex said the business had quick service. They were honest and had a fair price.
This review was collected via phone interview by Customer Research Inc.

CC
Craig C.
Norfolk, VA
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/03/2015
Great Service
Staff was very friendly and helpful. On top of the great service, I left some things at the shop after getting my car service and the staff went above and beyond to get it back to me.

RW
Robin W.
Herndon, VA
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/19/2015 Category: Service
Robin said the business is quick and they did what she asked them to do.
This review was collected via phone interview by Customer Research Inc.

AK
Akera K.
Norfolk, VA
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/08/2015 Category: Service
Akera said she may have had a miscommunication with the business. She told the business she wanted to do the lights herself, but the business serviced them anyway. The staff is nice and she likes them.
This review was collected via phone interview by Customer Research Inc.

JC
James C.
Chesapeake, VA
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/08/2015 Category: Service
James said the technician at this business knows what he is doing and that is why he goes there.
This review was collected via phone interview by Customer Research Inc.

RW
Rhett W.
Norfolk, VA
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/04/2015 Category: Service
Rhett said when he took his vehicle in for an inspection he was told they may not be able to get to it before the end of the day, but they called about 3 pm telling him it was ready. When he spoke with the mechanic he could tell he was being honest with him.
This review was collected via phone interview by Customer Research Inc.

DJ
David J.
Norfolk, VA
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/03/2015 Category: Service
David said everything at this business was done quickly and fast. He had a great experience.
This review was collected via phone interview by Customer Research Inc.

KY
Kerwin Y.
Norfolk, VA
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/03/2015 Category: Service
Kerwin said they did the work in a timely manner and it was very cost affective. They had great service as well.
This review was collected via phone interview by Customer Research Inc.

KB
Katie B.
Norfolk, VA
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/02/2015 Category: Service
Katie said this business provided a lovely experience, she appreciates their work, and E.T. was so helpful.
This review was collected via phone interview by Customer Research Inc.

KL
Kara L.
Norfolk, VA
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/20/2015
Accommodating and convenient
They were very accommodating. The service was outstanding. I went for a vehicle inspection and they were so fast on meeting my needs for the truck. I dropped it off went to school and when I was done with class my car was ready. The staff was courteous and explained everything that needed to be done to the vehicle to pass. I highly recommend them for state inspection it was the easiest inspection I have ever had on a vehicle.

CD
Candace D.
Norfolk, VA
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/14/2015 Category: Service
Candace said she thinks that this business is a little bit pricey but she likes to go to them out of convenience.
This review was collected via phone interview by Customer Research Inc.