Bay Old Dominion Collision & Service Center

Overview

Overall Rating 4.72/5Overall Rating 4.72/5Overall Rating 4.72/5Overall Rating 4.72/5rating 4.72
4.7

( 343 Reviews )

99% Would Recommend
Latest Review 4 days ago

Reviews


TM
Tara M.
Norfolk, VA
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11/16/2017
Friendly and professional
Very friendly and professional. They answered all of my questions and even picked me up when my car was ready. I'd definitely recommend them to a friend and I'll go there in the future.

JD
Jasmine D.
Norfolk, VA
Verified Customer
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07/06/2016 Category: Service
Spoke with Chris. He said he had a few difficulties with this business. The communication was bad, they over estimated the cost of the repair and the promise date kept changing. He said he would not recommend this business and he would never return based on this experience.
This review was collected via phone interview by Customer Research Inc.

AK
Alexandra K.
Norfolk, VA
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/02/2016 Category: Service
Alexandra said it took a couple of days to get her vehicle back and that was fine.
This review was collected via phone interview by Customer Research Inc.

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Steve
Norfolk, VA
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/05/2016 Category: Service
Spoke with Steve. He said the business told him he needed a part replaced on his vehicle but after they looked at it, the part did not need to be replaced.
This review was collected via phone interview by Customer Research Inc.

AK
Alex K.
Norfolk, VA
Verified Customer
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04/11/2016 Category: Service
Alex said she had an issue with her vehicle's bumper but they're repairing it.
This review was collected via phone interview by Customer Research Inc.

RR
Ray/kaitlin R.
Norfolk, VA
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/05/2016 Category: Service
Ray said they seemed to be above average.
This review was collected via phone interview by Customer Research Inc.

EB
Elizabeth B.
Princeton, NJ
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/03/2016 Category: Service
Spoke with Kimball. He said the business was responsive and seemed to work well with the insurance company. They were polite and did a reasonably good job.
This review was collected via phone interview by Customer Research Inc.

RC
Rex C.
Newport News, VA
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/03/2016 Category: Service
Rex said he had to wait longer than expected.
This review was collected via phone interview by Customer Research Inc.

TY
Ting Y.
Norfolk, VA
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/03/2016 Category: Service
Ting said this business misplaced its copy of the paperwork and contacted him to ask him to bring them his copy. Fortunately, his copy was in his glove compartment and he did not have to go to the business to take it to them but they did a good job.
This review was collected via phone interview by Customer Research Inc.

AE
Anthony E.
Norfolk, VA
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/05/2016 Category: Service
Anthony said the services provided by this business was good. The only complaint he has is that he asked the mechanic to call him when the parts came in so he would have enough time to finish other things but the mechanic never called.
This review was collected via phone interview by Customer Research Inc.

TB
Terri B.
Norfolk, VA
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/06/2015 Category: Service
Terri said this business is good, but it is very expensive.
This review was collected via phone interview by Customer Research Inc.

SF
Staci F.
Norfolk, VA
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/15/2015 Category: Service
Staci said the business provided good customer service.
This review was collected via phone interview by Customer Research Inc.

KM
Kelsy M.
Norfolk, VA
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/15/2015 Category: Service
Kelsy said the business was great, they provided good service.
This review was collected via phone interview by Customer Research Inc.

GJ
Gary J.
Norfolk, VA
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/14/2015 Category: Service
Gary said it was a job well done.
This review was collected via phone interview by Customer Research Inc.

MM
Matt M.
Norfolk, VA
Verified Customer
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10/13/2015 Category: Service
Matt said they did a good job.
This review was collected via phone interview by Customer Research Inc.

RF
Robert F.
Norfolk, VA
Verified Customer
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09/03/2015 Category: Service
Robert said he was not satisfied when this business did not wash his vehicle and did not clean out where the mechanics had entered.
This review was collected via phone interview by Customer Research Inc.

JA
Jay A.
Norfolk, VA
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/03/2015 Category: Service
Jay said this business did a good job on the repair and the price seemed reasonable.
This review was collected via phone interview by Customer Research Inc.

CL
Christopher L.
Norfolk, VA
Verified Customer
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08/05/2015 Category: Service
Christopher said this business was wonderfully convenient and he would whole heartedly recommend them. They took all day, which was fine, but he had not heard from them all day. When he called and spoke with someone, he was told his vehicle was not ready and they would have to keep his vehicle overnight. Then, another person called him and told him the vehicle was ready.
This review was collected via phone interview by Customer Research Inc.

MK
Megan K.
Norfolk, VA
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/05/2015 Category: Service
Megan said they were very lovely to deal with and she just wished they were quicker.
This review was collected via phone interview by Customer Research Inc.

CO
Curtis O.
Hampton, VA
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/05/2015 Category: Service
Curtis said the business was fantastic. He would appreciate a more honest answer when asked when his vehicle would be ready. They told him several times his vehicle would be ready and when he would come in to pick it up it would not be ready. They did a good job and it was worth the wait overall.
This review was collected via phone interview by Customer Research Inc.