Bel Air Hyundai

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410-879-1133
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Overview

Overall Rating 4.56/5Overall Rating 4.56/5Overall Rating 4.56/5Overall Rating 4.56/5rating 4.56

3654 Reviews

5 star
74%
4 star
13%
3 star
5%
2 star
2%
1 star
3%

ReScore Reviews™ (120)

ReScore
Overall Rating 4.2499998/5Overall Rating 4.2499998/5Overall Rating 4.2499998/5Overall Rating 4.2499998/5rating 4.2499998
Original
Overall Rating 2.17647/5Overall Rating 2.17647/5rating 2.17647rating 2.17647rating 2.17647
91% Would Recommend
100% Business Response
Latest Review 1 day ago

Reviews

MC
Maria C.
Baltimore, MD
2011 Hyundai Genesis Co
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/22/2018 Category: Service
Customer Service and Service
Customer Service is great and efficiency.
Recommended
JOHN E K. from Bel Air Hyundai responded on 09/23/2018

Thank you for taking the time to write your review. We here at Jones Hyundai appreciate your business and look forward to seeing you in the future. If you ever have any questions please don’t hesitate to call me. Thanks again for choosing Jones Hyundai for all of your car care needs.



Jay Kendall
Service Manager

DR
Doris R.
Nottingham, MD
2012 Hyundai Accent
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/21/2018 Category: Service
Leon
Leon was extremely professional, kind, caring, and explained everything in layman's terms without talking down to me. I appreciated his overseeing this transaction very much.
Recommended
JOHN E K. from Bel Air Hyundai responded on 09/22/2018

Thank you for taking the time to write your review. We here at Jones Hyundai appreciate your business and look forward to seeing you in the future. If you ever have any questions please don’t hesitate to call me. Thanks again for choosing Jones Hyundai for all of your car care needs.



Jay Kendall
Service Manager

Verified Customer
Middle River, MD
2015 Hyundai Tucson
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
09/21/2018 Category: Service
Standard visit
Nothing special just a regular repair shop
Recommended
JOHN E K. from Bel Air Hyundai responded on 09/22/2018

My apologies for the poor service you received. Thank you for taking the time to write your review. We here at Jones Hyundai appreciate your business and look forward to seeing you in the future. If you ever have any questions please don’t hesitate to call me. Thanks again for choosing Jones Hyundai for all of your car care needs.



Jay Kendall
Service Manager

Verified Customer
Bel Air, MD
2017 Hyundai Santa Fe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/21/2018 Category: Service
xx
xx
Recommended
REBECCA L. from Bel Air Hyundai responded on 09/21/2018

Thank you for taking the time to write your review. We here at Jones Hyundai appreciate your business and look forward to seeing you in the future. If you ever have any questions please don’t hesitate to call me. Thanks again for choosing Jones Hyundai for all of your car care needs.



Jay Kendall
Service Manager

SG
Stanley G.
Nottingham, MD
2013 Hyundai Elantra Gt
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/20/2018 Category: Service
Jones Junction
People are friendly and do a good job at providing high quality.
Recommended
JOHN E K. from Bel Air Hyundai responded on 09/21/2018

Thank you for taking the time to write your review. We here at Jones Hyundai appreciate your business and look forward to seeing you in the future. If you ever have any questions please don’t hesitate to call me. Thanks again for choosing Jones Hyundai for all of your car care needs.



Jay Kendall
Service Manager

AR
Albert R.
Joppa, MD
2016 Hyundai Sonata Hyb
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/20/2018 Category: Service
Jones Hyundai Service Dept Excels
Most people know that Jones offers several continuing services if you purchase a vehicle from its dealership, including free oil changes. Well, it was time for an oil change, but my vehicle also required a 45,000 mile service. Rolled both into the same appointment. Jones' is very flexible on scheduling for the convenience of the customer. I arrived at the appointed time, was taken right in, and off went my vehicle for its work.
The service was performed in a timely manner. Was not waiting for hours.It was done to manufacturer's specifications, and the cost for the 45,000 mile service, which was not free, was priced reasonably. Staff is customer friendly and competent. I am a happy Jones' customer.
Recommended
REBECCA L. from Bel Air Hyundai responded on 09/20/2018

Thank you for taking the time to write your review. We here at Jones Hyundai appreciate your business and look forward to seeing you in the future. If you ever have any questions please don’t hesitate to call me. Thanks again for choosing Jones Hyundai for all of your car care needs.



Jay Kendall
Service Manager

Verified Customer
Nottingham, MD
2013 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/20/2018 Category: Service
Great Service
Easy and time effective
Recommended
JOHN E K. from Bel Air Hyundai responded on 09/20/2018

Thank you for taking the time to write your review. We here at Jones Hyundai appreciate your business and look forward to seeing you in the future. If you ever have any questions please don’t hesitate to call me. Thanks again for choosing Jones Hyundai for all of your car care needs.



Jay Kendall
Service Manager
Respond

TT
Thomas T.
Nottingham, MD
2018 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/20/2018 Category: Service
It's a very nice place!!
Good job!
Recommended
JOHN E K. from Bel Air Hyundai responded on 09/20/2018

Thank you for taking the time to write your review. We here at Jones Hyundai appreciate your business and look forward to seeing you in the future. If you ever have any questions please don’t hesitate to call me. Thanks again for choosing Jones Hyundai for all of your car care needs.



Jay Kendall
Service Manager

Verified Customer
Bel Air, MD
2007 Hyundai Santa Fe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/19/2018 Category: Service
Cheap Oil Change
Cheap Oil Change
Recommended
JOHN E K. from Bel Air Hyundai responded on 09/19/2018

Thank you for taking the time to write your review. We here at Jones Hyundai appreciate your business and look forward to seeing you in the future. If you ever have any questions please don’t hesitate to call me. Thanks again for choosing Jones Hyundai for all of your car care needs.



Jay Kendall
Service Manager

Verified Customer
Conowingo, MD
2017 Hyundai Accent
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/19/2018 Category: Service
Pretty okay
They fixed an issue in my vehicle, however my car was a mess on the inside when I got back in.
Recommended
JOHN E K. from Bel Air Hyundai responded on 09/19/2018

Thank you for taking the time to write your review. We here at Jones Hyundai appreciate your business and look forward to seeing you in the future. If you ever have any questions please don’t hesitate to call me. Thanks again for choosing Jones Hyundai for all of your car care needs.



Jay Kendall
Service Manager

JJ
James J.
Lineboro, MD
2018 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/18/2018 Category: Service
Attention to the customers needs
Will definitely return. Exceeded my expectations. Love the free oil changes for life and the car wash was a nice surprise not to mention much needed.
Recommended
JOHN E K. from Bel Air Hyundai responded on 09/19/2018

Thank you for taking the time to write your review. We here at Jones Hyundai appreciate your business and look forward to seeing you in the future. If you ever have any questions please don’t hesitate to call me. Thanks again for choosing Jones Hyundai for all of your car care needs.



Jay Kendall
Service Manager

Verified Customer
Baltimore, MD
2016 Hyundai Accent
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/18/2018 Category: Service
Two thumbs up!!
👍🏼👍🏼
Recommended
JOHN E K. from Bel Air Hyundai responded on 09/18/2018

Thank you for taking the time to write your review. We here at Jones Hyundai appreciate your business and look forward to seeing you in the future. If you ever have any questions please don’t hesitate to call me. Thanks again for choosing Jones Hyundai for all of your car care needs.



Jay Kendall
Service Manager

Verified Customer
Bel Air, MD
2008 Hyundai Santa Fe
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
09/18/2018 Category: Service
oil change
too long for a simple oil change
Recommended
JOHN E K. from Bel Air Hyundai responded on 09/18/2018

Thank you for taking the time to write your review. We here at Jones Hyundai appreciate your business and look forward to seeing you in the future. If you ever have any questions please don’t hesitate to call me. Thanks again for choosing Jones Hyundai for all of your car care needs.



Jay Kendall
Service Manager

CL
Cheryl L.
Abingdon, MD
2013 Hyundai Accent
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
09/18/2018 Category: Service
Terrible Customer Service
Lack of communication with customers. Service time takes far too long for routine maintenance. When told that I was dissatisfied with the service received, the agent was rude and wasn’t very reassuring that I was a valued customer.
JOHN E K. from Bel Air Hyundai responded on 09/18/2018

Thank you for taking the time to write your review. We here at Jones Hyundai appreciate your business and look forward to seeing you in the future. If you ever have any questions please don’t hesitate to call me. Thanks again for choosing Jones Hyundai for all of your car care needs.



Jay Kendall
Service Manager

Verified Customer
Middle River, MD
2017 Hyundai Sonata
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
09/18/2018 Category: Service
not great communication, 1 out of 3 scratches addressed.
not great communication, 1 out of 3 scratches addressed.
JOHN E K. from Bel Air Hyundai responded on 09/18/2018

My apologies .Thank you for taking the time to write your review. We here at Jones Hyundai appreciate your business and look forward to seeing you in the future. If you ever have any questions please don’t hesitate to call me. Thanks again for choosing Jones Hyundai for all of your car care needs.



Jay Kendall
Service Manager

Verified Customer
North East, MD
2015 Hyundai Sonata Hyb
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/18/2018 Category: Service
Great Customer Service
Special thanks to Ken Francis. Six star (plus) performance.
Recommended
JOHN E K. from Bel Air Hyundai responded on 09/18/2018

Thank you for taking the time to write your review. We here at Jones Hyundai appreciate your business and look forward to seeing you in the future. If you ever have any questions please don’t hesitate to call me. Thanks again for choosing Jones Hyundai for all of your car care needs.



Jay Kendall
Service Manager

DL
Deborah L.
Abingdon, MD
2012 Hyundai Tucson
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
09/17/2018 Category: Service
An inconvenience.
I wrote my comment on the previous page.
Recommended
JOHN E K. from Bel Air Hyundai responded on 09/18/2018

MYapologies for the inconvenience.Thank you for taking the time to write your review. We here at Jones Hyundai appreciate your business and look forward to seeing you in the future. If you ever have any questions please don’t hesitate to call me. Thanks again for choosing Jones Hyundai for all of your car care needs.



Jay Kendall
Service Manager

SG
Stavros G.
Abingdon, MD
2014 Hyundai Elantra
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/17/2018 Category: Service
Great
Completed my warranty repair quickly and without a bunch of headache. Couldn’t ask for anything else.
Recommended
JOHN E K. from Bel Air Hyundai responded on 09/18/2018

Thank you for taking the time to write your review. We here at Jones Hyundai appreciate your business and look forward to seeing you in the future. If you ever have any questions please don’t hesitate to call me. Thanks again for choosing Jones Hyundai for all of your car care needs.



Jay Kendall
Service Manager

KZ
Kenneth Z.
Bel Air, MD
2017 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/17/2018 Category: Service
Service
You are always greeted by a service rep who takes your information. Your service manager goes over everything with you, and they are pretty accurate on when it will be finished.
Recommended
JOHN E K. from Bel Air Hyundai responded on 09/18/2018

Thank you for taking the time to write your review. We here at Jones Hyundai appreciate your business and look forward to seeing you in the future. If you ever have any questions please don’t hesitate to call me. Thanks again for choosing Jones Hyundai for all of your car care needs.



Jay Kendall
Service Manager

JF
Jacalyn F.
Forest Hill, MD
2018 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/17/2018 Category: Service
sewrvice
was great
Recommended
JOHN E K. from Bel Air Hyundai responded on 09/17/2018

Thank you for taking the time to write your review. We here at Jones Hyundai appreciate your business and look forward to seeing you in the future. If you ever have any questions please don’t hesitate to call me. Thanks again for choosing Jones Hyundai for all of your car care needs.



Jay Kendall
Service Manager