Bel Air Hyundai

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410-879-1133
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Overview

Overall Rating 4.57/5Overall Rating 4.57/5Overall Rating 4.57/5Overall Rating 4.57/5rating 4.57

4112 Reviews

5 star
75%
4 star
13%
3 star
5%
2 star
2%
1 star
2%

ReScore Reviews™ (135)

ReScore
Overall Rating 4.3185176/5Overall Rating 4.3185176/5Overall Rating 4.3185176/5Overall Rating 4.3185176/5rating 4.3185176
Original
Overall Rating 2.16296/5Overall Rating 2.16296/5rating 2.16296rating 2.16296rating 2.16296
92% Would Recommend
100% Business Response
Latest Review about 3 hours ago

Reviews

Verified Customer
Bel Air, MD
2015 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/19/2019 Category: Service
People of Jones
Excellent Service, Love Leon & Jay Kendall
Recommended
MT
Michael T.
Bel Air, MD
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/19/2019 Category: Service
Quick oil change
Done in a timely matter
Recommended
JOHN E K. from Bel Air Hyundai responded on 01/19/2019

Thank you for taking the time to write your review. We here at Jones Hyundai appreciate your business and look forward to seeing you in the future. If you ever have any questions please don’t hesitate to call me. Thanks again for choosing Jones Hyundai for all of your car care needs.



Jay Kendall
Service Manager

Verified Customer
Baldwin, MD
2014 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/18/2019 Category: Service
Nice job
Nice job with the recall work I went in for. They provided a rental with no issues, and kept me up to date with the somewhat lengthy warranty work. The car has been running well since I got it back.
Recommended
JOHN E K. from Bel Air Hyundai responded on 01/19/2019

Thank you for taking the time to write your review. We here at Jones Hyundai appreciate your business and look forward to seeing you in the future. If you ever have any questions please don’t hesitate to call me. Thanks again for choosing Jones Hyundai for all of your car care needs.



Jay Kendall
Service Manager

Verified Customer
Glen Arm, MD
2015 Hyundai Tucson
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
01/18/2019 Category: Service
Once again waiting forever for an oil change.
An hour and 50 minutes for a basic oil change is ridiculous.
JOHN E K. from Bel Air Hyundai responded on 01/19/2019

 My apologies for the long wait.I'll speak with my staff to assure this won't happen again. Thank you for taking the time to write your review. We here at Jones Hyundai appreciate your business and look forward to seeing you in the future. If you ever have any questions please don’t hesitate to call me. Thanks again for choosing Jones Hyundai for all of your car care needs.



Jay Kendall
Service Manager

JR
Janice R.
Kingsville, MD
2018 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/18/2019 Category: Service
Service completed quickly
I love the option to make an appointment online. I was checked in immediately, service was completed quickly and I was on my way.
Recommended
JOHN E K. from Bel Air Hyundai responded on 01/19/2019

Thank you for taking the time to write your review. We here at Jones Hyundai appreciate your business and look forward to seeing you in the future. If you ever have any questions please don’t hesitate to call me. Thanks again for choosing Jones Hyundai for all of your car care needs.



Jay Kendall
Service Manager

Verified Customer
White Marsh, MD
2018 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/17/2019 Category: Service
Great customer service!!!!
I would like to thank everyone involved in my frist service visit. Great customer service, clean waiting area and not a long wait time.
Recommended
JOHN E K. from Bel Air Hyundai responded on 01/18/2019

Thank you for taking the time to write your review. We here at Jones Hyundai appreciate your business and look forward to seeing you in the future. If you ever have any questions please don’t hesitate to call me. Thanks again for choosing Jones Hyundai for all of your car care needs.



Jay Kendall
Service Manager

SB
Shirley B.
Joppa, MD
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/17/2019 Category: Service
Great service.
I give my Hyundai dealer an excellent rating
Recommended
REBECCA L. from Bel Air Hyundai responded on 01/17/2019

Thank you for taking the time to write your review. We here at Jones Hyundai appreciate your business and look forward to seeing you in the future. If you ever have any questions please don’t hesitate to call me. Thanks again for choosing Jones Hyundai for all of your car care needs.



Jay Kendall
Service Manager

Verified Customer
Fallston, MD
2012 Hyundai Veloster
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/17/2019 Category: Service
Excellent Customer Service
The employees are great, and do fantastic work.
Recommended
JOHN E K. from Bel Air Hyundai responded on 01/17/2019

Thank you for taking the time to write your review. We here at Jones Hyundai appreciate your business and look forward to seeing you in the future. If you ever have any questions please don’t hesitate to call me. Thanks again for choosing Jones Hyundai for all of your car care needs.



Jay Kendall
Service Manager

Verified Customer
Nottingham, MD
2018 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/17/2019 Category: Service
Awesome service
Awesome service!
Recommended
REBECCA L. from Bel Air Hyundai responded on 01/17/2019

Thank you for taking the time to write your review. We here at Jones Hyundai appreciate your business and look forward to seeing you in the future. If you ever have any questions please don’t hesitate to call me. Thanks again for choosing Jones Hyundai for all of your car care needs.



Jay Kendall
Service Manager

ST
Steven T.
Dallastown, PA
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/17/2019 Category: Service
Leon took care of what needed to be done
I've taken my car here since I bought it, this time I needed an oil change and some recalls.
It cost nothing.
Recommended
REBECCA L. from Bel Air Hyundai responded on 01/17/2019

Thank you for taking the time to write your review. We here at Jones Hyundai appreciate your business and look forward to seeing you in the future. If you ever have any questions please don’t hesitate to call me. Thanks again for choosing Jones Hyundai for all of your car care needs.



Jay Kendall
Service Manager

DB
Daniel B.
Fallston, MD
2009 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/17/2019 Category: Service
timely appointments, and they allowed me a loaner car when the repairs became much more involved. a very customer focused company.
very good experience.
Recommended
JOHN E K. from Bel Air Hyundai responded on 01/17/2019

Thank you for taking the time to write your review. We here at Jones Hyundai appreciate your business and look forward to seeing you in the future. If you ever have any questions please don’t hesitate to call me. Thanks again for choosing Jones Hyundai for all of your car care needs.



Jay Kendall
Service Manager

Verified Customer
Parkville, MD
2010 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/16/2019 Category: Service
Excellent
Friendly & efficient.
Recommended
JOHN E K. from Bel Air Hyundai responded on 01/16/2019

Thank you for taking the time to write your review. We here at Jones Hyundai appreciate your business and look forward to seeing you in the future. If you ever have any questions please don’t hesitate to call me. Thanks again for choosing Jones Hyundai for all of your car care needs.



Jay Kendall
Service Manager

CH
Christopher H.
Nottingham, MD
2013 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/16/2019 Category: Service
review
Easy to scheduled appointments online, quick friendly service. Always treated well.
Recommended
JOHN E K. from Bel Air Hyundai responded on 01/16/2019

Thank you for taking the time to write your review. We here at Jones Hyundai appreciate your business and look forward to seeing you in the future. If you ever have any questions please don’t hesitate to call me. Thanks again for choosing Jones Hyundai for all of your car care needs.



Jay Kendall
Service Manager

WN
Walter N.
Forest Hill, MD
2008 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/16/2019 Category: Service
Owner
Clean, good service, good location
Recommended
JOHN E K. from Bel Air Hyundai responded on 01/16/2019

Thank you for taking the time to write your review. We here at Jones Hyundai appreciate your business and look forward to seeing you in the future. If you ever have any questions please don’t hesitate to call me. Thanks again for choosing Jones Hyundai for all of your car care needs.



Jay Kendall
Service Manager

Verified Customer
Baltimore, MD
2011 Hyundai Sonata
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
01/16/2019 Category: Service
Took more than double the time it usually takes
Time for Service took way too long. I would've expected an agent coming over and explaining that the work is going to be longer than expected.
Recommended
JOHN E K. from Bel Air Hyundai responded on 01/16/2019

Thank you for taking the time to write your review. We here at Jones Hyundai appreciate your business and look forward to seeing you in the future. If you ever have any questions please don’t hesitate to call me. Thanks again for choosing Jones Hyundai for all of your car care needs.



Jay Kendall
Service Manager

JOHN E K. from Bel Air Hyundai responded on 01/16/2019

My apologies for the long wait. I will talk to my staff so this doesn't happen again. 

JOHN E K. from Bel Air Hyundai responded on 01/17/2019

Here is a $50 service credit for the inconvenience.

Verified Customer
Bel Air, MD
2012 Hyundai Elantra To
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/16/2019 Category: Service
Thanks
Great service
Recommended
JOHN E K. from Bel Air Hyundai responded on 01/16/2019

Thank you for taking the time to write your review. We here at Jones Hyundai appreciate your business and look forward to seeing you in the future. If you ever have any questions please don’t hesitate to call me. Thanks again for choosing Jones Hyundai for all of your car care needs.



Jay Kendall
Service Manager

SC
Susan C.
White Marsh, MD
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/16/2019 Category: Service
Bel Air Hyundai was Wonderful!
It was a Saturday morning and my husband realized that his 2018 Elantra had a flat tire. He filled it with air and it went flat again rather quickly. I called Bel Air Hyundai to see if they could fix it. He was 600 miles from his next oil change so I asked if they could do that also. It was 9:15 a.m. and they had an opening for 10 a.m. We are very appreciative that they could fit us in so quickly. They were able to fix the tire so my husband was very happy. Thank you to the Wonderful Staff at the service department!
Recommended
JOHN E K. from Bel Air Hyundai responded on 01/16/2019

Thank you for taking the time to write your review. We here at Jones Hyundai appreciate your business and look forward to seeing you in the future. If you ever have any questions please don’t hesitate to call me. Thanks again for choosing Jones Hyundai for all of your car care needs.



Jay Kendall
Service Manager

JH
Joann H.
Nottingham, MD
2008 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/15/2019 Category: Service
Ms.
Always enjoy seeing Leon, car ready when promised.
Recommended
REBECCA L. from Bel Air Hyundai responded on 01/16/2019

Thank you for taking the time to write your review. We here at Jones Hyundai appreciate your business and look forward to seeing you in the future. If you ever have any questions please don’t hesitate to call me. Thanks again for choosing Jones Hyundai for all of your car care needs.



Jay Kendall
Service Manager

FG
Felix G.
Fallston, MD
2018 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/15/2019 Category: Service
good service man, Leon
excellent service man
Recommended
REBECCA L. from Bel Air Hyundai responded on 01/15/2019

Thank you for taking the time to write your review. We here at Jones Hyundai appreciate your business and look forward to seeing you in the future. If you ever have any questions please don’t hesitate to call me. Thanks again for choosing Jones Hyundai for all of your car care needs.



Jay Kendall
Service Manager

EW
Edward W.
Rosedale, MD
2012 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/15/2019 Category: Service
N/a
N/a
Recommended
REBECCA L. from Bel Air Hyundai responded on 01/15/2019

Thank you for taking the time to write your review. We here at Jones Hyundai appreciate your business and look forward to seeing you in the future. If you ever have any questions please don’t hesitate to call me. Thanks again for choosing Jones Hyundai for all of your car care needs.



Jay Kendall
Service Manager