Bel Air Hyundai

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410-879-1133
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Overview

Overall Rating 4.59/5Overall Rating 4.59/5Overall Rating 4.59/5Overall Rating 4.59/5rating 4.59

4684 Reviews

5 star
76%
4 star
12%
3 star
5%
2 star
2%
1 star
2%

ReScore Reviews™ (151)

ReScore
Overall Rating 4.2980156/5Overall Rating 4.2980156/5Overall Rating 4.2980156/5Overall Rating 4.2980156/5rating 4.2980156
Original
Overall Rating 2.12667/5Overall Rating 2.12667/5rating 2.12667rating 2.12667rating 2.12667
92% Would Recommend
100% Business Response
Latest Review about 3 hours ago

Reviews

PC
Patricia C.
Forest Hill, MD
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/24/2019 Category: Service
Customer Service
Leon was this time and always has been amazing to work with. It is because of him that I keep returning!!!
Recommended
JOHN E K. from Bel Air Hyundai responded on 06/24/2019

Thank you for taking the time to write your review. We here at Jones Hyundai appreciate your business and look forward to seeing you in the future. If you ever have any questions please don’t hesitate to call me. Thanks again for choosing Jones Hyundai for all of your car care needs.



Jay Kendall 
Service Manager

DL
Deborah L.
Darlington, MD
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/24/2019 Category: Service
Fantastic Job
I had a rattle on my door and I am happy to said they found the problem and fix it. I am so very happy.
Recommended
REBECCA L. from Bel Air Hyundai responded on 06/24/2019

Thank you for taking the time to write your review. We here at Jones Hyundai appreciate your business and look forward to seeing you in the future. If you ever have any questions please don’t hesitate to call me. Thanks again for choosing Jones Hyundai for all of your car care needs.



Jay Kendall 
Service Manager

CZ
Carla Z.
Havre De Grace, MD
2019 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/23/2019 Category: Service
Great service
Always professional and great service.
Recommended
REBECCA L. from Bel Air Hyundai responded on 06/24/2019

Thank you for taking the time to write your review. We here at Jones Hyundai appreciate your business and look forward to seeing you in the future. If you ever have any questions please don’t hesitate to call me. Thanks again for choosing Jones Hyundai for all of your car care needs.



Jay Kendall 
Service Manager

RW
Robin W.
Bel Air, MD
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/23/2019 Category: Service
Awesome service
Easy to make the appointment, easy to drop off the car, no surprises, and totally awesome experience!
Recommended
REBECCA L. from Bel Air Hyundai responded on 06/24/2019

Thank you for taking the time to write your review. We here at Jones Hyundai appreciate your business and look forward to seeing you in the future. If you ever have any questions please don’t hesitate to call me. Thanks again for choosing Jones Hyundai for all of your car care needs.



Jay Kendall 
Service Manager

NL
Nancy L.
Glen Burnie, MD
2015 Hyundai Sonata
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
06/23/2019 Category: Service
ok
Staff explained whagt service I would be given .
Recommended
JOHN E K. from Bel Air Hyundai responded on 06/23/2019

 I’m so sorry for the rotation being missed! I’ll be in touch.Thank you for taking the time to write your review. We here at Jones Hyundai appreciate your business and look forward to seeing you in the future. If you ever have any questions please don’t hesitate to call me. Thanks again for choosing Jones Hyundai for all of your car care needs.



Jay Kendall 
Service Manager

JOHN E K. from Bel Air Hyundai responded on 06/24/2019

Thanks for taking the time to speak with me today and I appreciate you allowing us to correct what was missed . 

Verified Customer
Fallston, MD
2009 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/22/2019 Category: Service
comfortable waiting room, staff communicate, work is done quickly
I appreciate the fact that Sheena had my car washed, even though I forgot to ask for that.
Recommended
JOHN E K. from Bel Air Hyundai responded on 06/22/2019

Thank you for taking the time to write your review. We here at Jones Hyundai appreciate your business and look forward to seeing you in the future. If you ever have any questions please don’t hesitate to call me. Thanks again for choosing Jones Hyundai for all of your car care needs.



Jay Kendall 
Service Manager

DT
Diyana T.
Bel Air, MD
2016 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/21/2019 Category: Service
Service
Service
Recommended
JOHN E K. from Bel Air Hyundai responded on 06/22/2019

Thank you for taking the time to write your review. We here at Jones Hyundai appreciate your business and look forward to seeing you in the future. If you ever have any questions please don’t hesitate to call me. Thanks again for choosing Jones Hyundai for all of your car care needs.



Jay Kendall 
Service Manager

MC
Mary C.
Abingdon, MD
2012 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/21/2019 Category: Service
Love my Hyundai's
I love my hyundai's, Leon Wilson is great. Hope Jones appreciate him.
Recommended
JOHN E K. from Bel Air Hyundai responded on 06/21/2019

Thank you for taking the time to write your review. We here at Jones Hyundai appreciate your business and look forward to seeing you in the future. If you ever have any questions please don’t hesitate to call me. Thanks again for choosing Jones Hyundai for all of your car care needs.



Jay Kendall 
Service Manager

AB
Alvin B.
Baltimore, MD
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/21/2019 Category: Service
AB
Appointment time was handled perfectly. Service Advisor (Zach) was both friendly and professional.
Recommended
JOHN E K. from Bel Air Hyundai responded on 06/21/2019

Thank you for taking the time to write your review. We here at Jones Hyundai appreciate your business and look forward to seeing you in the future. If you ever have any questions please don’t hesitate to call me. Thanks again for choosing Jones Hyundai for all of your car care needs.



Jay Kendall 
Service Manager

Verified Customer
Perryville, MD
2018 Hyundai Elantra
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/21/2019 Category: Service
Bel Air Hyundai
Making the appointment is fast and easy. If one arrives on time the vehicle is taken in promptly and the work is completed as quickly as possible. What is done is explained in words that a lay person can understand. The vehicle is returned promptly when the work is done and one is on the road. I have not had to return for the same problem twice.
Recommended
JOHN E K. from Bel Air Hyundai responded on 06/21/2019

Thank you for taking the time to write your review. We here at Jones Hyundai appreciate your business and look forward to seeing you in the future. If you ever have any questions please don’t hesitate to call me. Thanks again for choosing Jones Hyundai for all of your car care needs.



Jay Kendall 
Service Manager

EP
Eleanor P.
Perry Hall, MD
2018 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/20/2019 Category: Service
Great service.
Love Jones.
Recommended
JOHN E K. from Bel Air Hyundai responded on 06/21/2019

Thank you for taking the time to write your review. We here at Jones Hyundai appreciate your business and look forward to seeing you in the future. If you ever have any questions please don’t hesitate to call me. Thanks again for choosing Jones Hyundai for all of your car care needs.



Jay Kendall 
Service Manager

LV
Lester V.
Essex, MD
2019 Hyundai Kona
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/20/2019 Category: Service
Friendly, fast,
They set an appointment that afternoon that I called. It was for an oil change and filter with a 3500 mile check up. I know it will not be that easy for a major job.
Recommended
JOHN E K. from Bel Air Hyundai responded on 06/20/2019

Thank you for taking the time to write your review. We here at Jones Hyundai appreciate your business and look forward to seeing you in the future. If you ever have any questions please don’t hesitate to call me. Thanks again for choosing Jones Hyundai for all of your car care needs.



Jay Kendall 
Service Manager

TB
Timothy B.
White Hall, MD
2013 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/20/2019 Category: Service
Appointment times
Starting time was very good however I think it took too much time for the work that was done.
Recommended
JOHN E K. from Bel Air Hyundai responded on 06/20/2019

Thank you for taking the time to write your review. We here at Jones Hyundai appreciate your business and look forward to seeing you in the future. If you ever have any questions please don’t hesitate to call me. Thanks again for choosing Jones Hyundai for all of your car care needs.



Jay Kendall 
Service Manager

MT
Michael T.
Fallston, MD
2009 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/20/2019 Category: Service
Oil change
Malcolm my service adviser was great, explained my car issues and advised me accordingly.
Recommended
JOHN E K. from Bel Air Hyundai responded on 06/20/2019

Thank you for taking the time to write your review. We here at Jones Hyundai appreciate your business and look forward to seeing you in the future. If you ever have any questions please don’t hesitate to call me. Thanks again for choosing Jones Hyundai for all of your car care needs.



Jay Kendall 
Service Manager

TT
Thomas T.
Baldwin, MD
2011 Hyundai Elantra
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
06/19/2019 Category: Service
Terrible Communication
Terrible Communication.
JOHN E K. from Bel Air Hyundai responded on 06/19/2019

 My apologies for the lack of communication and will talk to my team so this won't happen again.Thank you for taking the time to write your review. We here at Jones Hyundai appreciate your business and look forward to seeing you in the future. If you ever have any questions please don’t hesitate to call me. Thanks again for choosing Jones Hyundai for all of your car care needs.



Jay Kendall 
Service Manager

Verified Customer
Street, MD
2016 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/19/2019 Category: Service
Friendly. and. Efficient
Friendly staff and timely efficient service
Recommended
JOHN E K. from Bel Air Hyundai responded on 06/19/2019

Thank you for taking the time to write your review. We here at Jones Hyundai appreciate your business and look forward to seeing you in the future. If you ever have any questions please don’t hesitate to call me. Thanks again for choosing Jones Hyundai for all of your car care needs.



Jay Kendall 
Service Manager

MF
Michael F.
Parkville, MD
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/19/2019 Category: Service
Service
I don’t remember the name of the person in service that took care of me but everyone was great.
Recommended
JOHN E K. from Bel Air Hyundai responded on 06/19/2019

Thank you for taking the time to write your review. We here at Jones Hyundai appreciate your business and look forward to seeing you in the future. If you ever have any questions please don’t hesitate to call me. Thanks again for choosing Jones Hyundai for all of your car care needs.



Jay Kendall 
Service Manager

RG
Robin G.
Middle River, MD
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/18/2019 Category: Service
Service Department
Leonardo Wilson is the greatest Service Advisor.
Recommended
JOHN E K. from Bel Air Hyundai responded on 06/18/2019

Thank you for taking the time to write your review. We here at Jones Hyundai appreciate your business and look forward to seeing you in the future. If you ever have any questions please don’t hesitate to call me. Thanks again for choosing Jones Hyundai for all of your car care needs.



Jay Kendall 
Service Manager

Verified Customer
Joppa, MD
2018 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/18/2019 Category: Service
Great
Thank you!
Recommended
JOHN E K. from Bel Air Hyundai responded on 06/18/2019

Thank you for taking the time to write your review. We here at Jones Hyundai appreciate your business and look forward to seeing you in the future. If you ever have any questions please don’t hesitate to call me. Thanks again for choosing Jones Hyundai for all of your car care needs.



Jay Kendall 
Service Manager

Verified Customer
North East, MD
2019 Hyundai Ioniq Hybr
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/18/2019 Category: Service
Just ok
Just ok
Recommended
JOHN E K. from Bel Air Hyundai responded on 06/18/2019

Thank you for taking the time to write your review. We here at Jones Hyundai appreciate your business and look forward to seeing you in the future. If you ever have any questions please don’t hesitate to call me. Thanks again for choosing Jones Hyundai for all of your car care needs.



Jay Kendall 
Service Manager