Overview

Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6

(5,980 Reviews)

ReScore Reviews™ (274)

ReScore
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5
Original
Overall Rating 2.2/5Overall Rating 2.2/5Overall Rating 2.2/5Overall Rating 2.2/5Overall Rating 2.2/5
93% Would Recommend
100% Business Response
Latest Review about 4 hours ago

Reviews


Verified Customer
Abingdon, MD
2020 Hyundai Tucson
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/04/2021 Category: Service
Great service!!
Leon in service dept. was courteous and knowledgeable. Vehicle was completed promptly and I was out the door. Complementary car wash was a nice bonus đź‘Ť
JOHN E K., Service Manager from Bel Air Hyundai responded on 08/04/2021

Thank you for taking the time to write your review. We here at Jones appreciate your business and look forward to seeing you in the future. If you ever have any questions please don’t hesitate to call me. Thanks again for choosing Jones BelAir Hyundai for all of your car care needs.

John Kendall
Service Manager


LK
Leonard K.
Baltimore, MD
2015 Hyundai Tucson
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/27/2021 Category: Service
Always clean and staffed with friendly personnel.
Only drawback to this visit was the overall time it took for my oil change.
JOHN E K., Service Manager from Bel Air Hyundai responded on 07/27/2021

Thank you for taking the time to write your review. We here at Jones appreciate your business and look forward to seeing you in the future. If you ever have any questions please don’t hesitate to call me. Thanks again for choosing Jones BelAir Hyundai for all of your car care needs.

John Kendall
Service Manager

 


JH
Janelle H.
Essex, MD
2020 Hyundai Santa Fe
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/26/2021 Category: Service
Very quick
This was about the best service I've had at any new car service center. I've bought numerous new cars in 50 years but this is one of the best, fastest and nicest service centers I have visited. This was my first Hyundai so we were hesitant about buying the more expensive model. Unfortunately, I wish we would have gotten the one we truly wanted.
JOHN E K., Service Manager from Bel Air Hyundai responded on 07/27/2021

Thank you for taking the time to write your review. We here at Jones appreciate your business and look forward to seeing you in the future. If you ever have any questions please don’t hesitate to call me. Thanks again for choosing Jones BelAir Hyundai for all of your car care needs.

John Kendall
Service Manager


MC
Michael C.
Cockeysville, MD
2016 Hyundai Genesis
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/26/2021 Category: Service
Great service and friendly atmosphere
Did everything they explained they would do
JOHN E K., Service Manager from Bel Air Hyundai responded on 07/26/2021

Thank you for taking the time to write your review. We here at Jones appreciate your business and look forward to seeing you in the future. If you ever have any questions please don’t hesitate to call me. Thanks again for choosing Jones BelAir Hyundai for all of your car care needs.

John Kendall
Service Manager


RB
Ruth B.
New Park, PA
2012 Hyundai Tucson
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/25/2021 Category: Service
They promptly completed the oil change.
Overall, my experiences at Jones have been very favorable.
JOHN E K., Service Manager from Bel Air Hyundai responded on 07/26/2021

Thank you for taking the time to write your review. We here at Jones appreciate your business and look forward to seeing you in the future. If you ever have any questions please don’t hesitate to call me. Thanks again for choosing Jones BelAir Hyundai for all of your car care needs.

John Kendall
Service Manager

 


ES
Edward S.
Baltimore, MD
2018 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/23/2021 Category: Service
Hyundai Service
Friendly staff
Maintenance completed on time
Clean facility
JOHN E K., Service Manager from Bel Air Hyundai responded on 07/23/2021

Thank you for taking the time to write your review. We here at Jones appreciate your business and look forward to seeing you in the future. If you ever have any questions please don’t hesitate to call me. Thanks again for choosing Jones BelAir Hyundai for all of your car care needs.

John Kendall
Service Manager


CS
Charlene S.
Stewartstown, PA
2018 Hyundai Elantra
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/20/2021 Category: Service
prompt, courteous, knowledgeable, professional yet friendly service
Since 2018 Bel Air Hyundai has been the best! Highly recommended service and my car is running great. Thanks.
JOHN E K., Service Manager from Bel Air Hyundai responded on 07/20/2021

Thank you for taking the time to write your review. We here at Jones appreciate your business and look forward to seeing you in the future. If you ever have any questions please don’t hesitate to call me. Thanks again for choosing Jones BelAir Hyundai for all of your car care needs.

John Kendall
Service Manager


TB
Timothy B.
York, PA
2019 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/16/2021 Category: Service
2019 SONATA
NA
JOHN E K., Service Manager from Bel Air Hyundai responded on 07/17/2021

Thank you for taking the time to write your review. We here at Jones appreciate your business and look forward to seeing you in the future. If you ever have any questions please don’t hesitate to call me. Thanks again for choosing Jones BelAir Hyundai for all of your car care needs.

John Kendall
Service Manager

 


Verified Customer
Middle River, MD
2020 Hyundai Santa Fe
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/16/2021 Category: Service
Great place
Great place. Great people.
JOHN E K., Service Manager from Bel Air Hyundai responded on 07/17/2021

Thank you for taking the time to write your review. We here at Jones appreciate your business and look forward to seeing you in the future. If you ever have any questions please don’t hesitate to call me. Thanks again for choosing Jones BelAir Hyundai for all of your car care needs.

John Kendall
Service Manager

 


Verified Customer
Belcamp, MD
2014 Hyundai Accent
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/14/2021 Category: Service
Service is excellent
Jessica Stanton, my service advisor, is very knowledgeable and takes care of her people and their cars. She goes above and beyond.
JOHN E K., Service Manager from Bel Air Hyundai responded on 07/15/2021

Thank you for taking the time to write your review. We here at Jones appreciate your business and look forward to seeing you in the future. If you ever have any questions please don’t hesitate to call me. Thanks again for choosing Jones BelAir Hyundai for all of your car care needs.

John Kendall
Service Manager


JM
Joyce M.
Havre De Grace, MD
2018 Hyundai Elantra
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/13/2021 Category: Service
Always a pleasure!
I've bought my last three cars at Jones Hyundai. I'll keep coming back for their product and excellent inventory. They're are friendly and professional. Leon, in the service department, is my favorite Jones' employee! He's the nicest man and always takes care of any issues!
JOHN E K., Service Manager from Bel Air Hyundai responded on 07/14/2021

Thank you for taking the time to write your review. We here at Jones appreciate your business and look forward to seeing you in the future. If you ever have any questions please don’t hesitate to call me. Thanks again for choosing Jones BelAir Hyundai for all of your car care needs.

John Kendall
Service Manager


RD
Robert D.
Baldwin, MD
2014 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/12/2021 Category: Service
Great as Usual!
I never have to think about service for my car. When it is time to bring it in for service is usually when I get a call from an employee at Jones. I always ask for Leon because he always take care of me and my car! I would never go anywhere else for service with my Hyundai!
JOHN E K., Service Manager from Bel Air Hyundai responded on 07/13/2021

Thank you for taking the time to write your review. We here at Jones appreciate your business and look forward to seeing you in the future. If you ever have any questions please don’t hesitate to call me. Thanks again for choosing Jones BelAir Hyundai for all of your car care needs.

John Kendall
Service Manager


JC
Jessica C.
Martinsburg, WV
2020 Hyundai Santa Fe
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/12/2021 Category: Service
In and Out
Speedy and friendly service!
JOHN E K., Service Manager from Bel Air Hyundai responded on 07/12/2021

Thank you for taking the time to write your review. We here at Jones appreciate your business and look forward to seeing you in the future. If you ever have any questions please don’t hesitate to call me. Thanks again for choosing Jones BelAir Hyundai for all of your car care needs.

John Kendall
Service Manager


GN
Goldie N.
Abingdon, MD
2016 Hyundai Tucson
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/20/2021 Category: Service
To replace a recall item
Excellent Job today! I felt valued as a new customer and Jessica was awesome , sweet and kind.

Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
07/11/2021 Category: Service
Recall not corrected
The care to correct a recall is missing. Your shop does not honor or look at notices which comes from your own shop. How can you not correct a recall twice, after the request to have it corrected comes from directly from you?
JOHN E K., Service Manager from Bel Air Hyundai responded on 07/12/2021

My apologies but the recall parts have been on backorder for over 2 months.Your advisor should have informed you that when they come in someone will be in touch with you to schedule.Thank you for taking the time to write your review. We here at Jones appreciate your business and look forward to seeing you in the future. If you ever have any questions please don’t hesitate to call me. Thanks again for choosing Jones BelAir Hyundai for all of your car care needs.

John Kendall
Service Manager

JOHN E K., Service Manager from Bel Air Hyundai responded on 07/20/2021

Thank you.


Verified Customer
Perryville, MD
2021 Hyundai Kona
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/10/2021 Category: Service
Fast service
Kind, helpful and fast. Love Jones for life
JOHN E K., Service Manager from Bel Air Hyundai responded on 07/12/2021

Thank you for taking the time to write your review. We here at Jones appreciate your business and look forward to seeing you in the future. If you ever have any questions please don’t hesitate to call me. Thanks again for choosing Jones BelAir Hyundai for all of your car care needs.

John Kendall
Service Manager