Overview

Overall Rating 4.61/5Overall Rating 4.61/5Overall Rating 4.61/5Overall Rating 4.61/5rating 4.61

884 Reviews

ReScore Reviews™ (8)

ReScore
Overall Rating 4.5000013/5Overall Rating 4.5000013/5Overall Rating 4.5000013/5Overall Rating 4.5000013/5rating 4.5000013
Original
Overall Rating 2.0/5Overall Rating 2.0/5rating 2.0rating 2.0rating 2.0
92% Would Recommend
100% Business Response
Latest Review 3 days ago

Reviews


Anonymous avatar
Verified Customer
Appleton, WI
2017 Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/22/2018 Category: Service
Great Service
Attention, great communication, honest. I was told it would take 2 hours and was out in 1.5
Joe H. from Bergstrom Hyundai responded on 06/25/2018

Thank You for the feedback regarding your recent service. We look forward to continuing the 5-star service!

Joe Hengel
Assistant Service Manager
Bergstrom Victory Lane Imports
920-749-3232
jhengel@bergstromauto.com

LM
Lehann M.
Appleton, WI
2017 Hyundai Santa Fe
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/22/2018 Category: Service
Bergstrom Customer Service
Totally satisfied with both custoner service.
Joe H. from Bergstrom Hyundai responded on 06/25/2018

Lehann, Thank You for the feedback regarding your recent service. We look forward to continuing the 5-star service!

Joe Hengel
Assistant Service Manager
Bergstrom Victory Lane Imports
920-749-3232
jhengel@bergstromauto.com

BU
Beth U.
New London, WI
2017 Hyundai Santa Fe S
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/22/2018 Category: Service
Great job
John does a great job me making sure everything is taken care of.
Joe H. from Bergstrom Hyundai responded on 06/25/2018

Beth, Thank You for the feedback regarding your recent service.  We look forward to continuing the 5-star service!

Joe Hengel
Assistant Service Manager
Bergstrom Victory Lane Imports
920-749-3232
jhengel@bergstromauto.com

JW
Jeremy W.
Appleton, WI
2017 Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/21/2018 Category: Service
Way Better than Van Horn!!
Enough Said......
Joe H. from Bergstrom Hyundai responded on 06/22/2018

Jeremy, Thank You for the follow up regarding your recent service. We look forward to continuing the 5-star service!

Joe Hengel
Assistant Service Manager
Bergstrom Victory Lane Imports
920-749-3232
jhengel@bergstromauto.com

MK
Michael K.
Appleton, WI
2018 Hyundai Santa Fe S
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/21/2018 Category: Service
Consistent high level dependable service.
You can always count on to quick, dependable high grade service at Bergstrom Victory Lane. They have top level professional service in a clean and comfortable service center.
Joe H. from Bergstrom Hyundai responded on 06/22/2018

Michael, Thank You for the follow up regarding your recent service.  We look forward to continuing the 5-star service!

Joe Hengel
Assistant Service Manager
Bergstrom Victory Lane Imports
920-749-3232
jhengel@bergstromauto.com

Anonymous avatar
Verified Customer
Kaukauna, WI
2016 Hyundai Elantra
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/20/2018 Category: Service
Friendly Service
Great People!
Joe H. from Bergstrom Hyundai responded on 06/21/2018

Thank You for your feedback regarding your recent service.  We look forward to continuing the 5-star service!

Joe Hengel
Assistant Service Manager
Bergstrom Victory Lane Imports
920-749-3232
jhengel@bergstromauto.com

Anonymous avatar
Verified Customer
Pine River, WI
2017 Hyundai Santa Fe S
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/20/2018 Category: Service
oil change
excellent experience
Joe H. from Bergstrom Hyundai responded on 06/21/2018

Thank You for your feedback regarding your recent service.  We look forward to continuing the 5-star service!

Joe Hengel
Assistant Service Manager
Bergstrom Victory Lane Imports
920-749-3232
jhengel@bergstromauto.com

DG
David G.
Fremont, WI
2017 Hyundai Tucson
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/19/2018 Category: Service
Customer service
Awesome place, great customer service
Joe H. from Bergstrom Hyundai responded on 06/19/2018

David, Thank You for the feedback regarding your recent service. We look forward to continuing the 5-star service!

Joe Hengel
Assistant Service Manager
Bergstrom Victory Lane Imports
920-749-3232
jhengel@bergstromauto.com

BK
Brian K.
Appleton, WI
2003 Hyundai Santa Fe
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/18/2018 Category: Service
Oil change
Cookies in the waiting room were delicious. I believe they were strawberry and white chocolate.
Joe H. from Bergstrom Hyundai responded on 06/19/2018

Brian, Thank You for the feedback regarding your recent service.  We look forward to continuing the 5-star service!
*those cookies where delicious:)

Joe Hengel
Assistant Service Manager
Bergstrom Victory Lane Imports
920-749-3232
jhengel@bergstromauto.com

SR
Susan R.
Appleton, WI
2013 Hyundai Tucson
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/18/2018 Category: Service
Very friendly
I was very satisfied
Joe H. from Bergstrom Hyundai responded on 06/19/2018

Susan, Thank You for the feedback regarding your recent service. We look forward to continuing the 5-star service!  

Joe Hengel
Assistant Service Manager
Bergstrom Victory Lane Imports
920-749-3232
jhengel@bergstromauto.com

Anonymous avatar
Verified Customer
Neenah, WI
2016 Hyundai Elantra
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Overall Rating 1/5rating 1rating 1rating 1rating 1
06/18/2018 Category: Service
Basic oil change time
Told a basic oil change was going to be 45 minutes and it took a hour and a half.. ( 1 person ahead of me was what i was told) - if i would of been told that length of time i would have just moved on and stopped another day when it was more time friendly..
Joe H. from Bergstrom Hyundai responded on 06/19/2018

Thank You for the feedback regarding your recent service.  We clearly fell short of the expectations set.  Let me know what we can do in the future to earn another chance at gaining you back as a guest of our.  Possibly a pick-up and deliver of your vehicle from your work or home to help free up your schedule?  Just one of the many things we can offer.  You can reach out by responding to this email or calling the number listed below.

Joe Hengel
Assistant Service Manager
Bergstrom Victory Lane Imports
920-749-3232
jhengel@bergstromauto.com

EF
Eugene F.
Plymouth, WI
2016 Hyundai Azera
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/18/2018 Category: Service
Quick and Complete Service
I was in and out in 45 minutes.!!
Joe H. from Bergstrom Hyundai responded on 06/19/2018

Eugene, Thank You for the feedback regarding your recent service. We look forward to continuing the 5-star service!

Joe Hengel
Assistant Service Manager
Bergstrom Victory Lane Imports
920-749-3232
jhengel@bergstromauto.com

Anonymous avatar
Verified Customer
Appleton, WI
2017 Hyundai Tucson
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/16/2018 Category: Service
Good job
Good job
Joe H. from Bergstrom Hyundai responded on 06/18/2018

Thank You for the feedback regarding your recent service. I appears we fell short of your expectations.  Please let us know what we can do in the future to earn a full 5-star rating.  You can reach out by replying to this e-mail or calling the number listed below.  Thank You again!

Joe Hengel
Assistant Service Manager
Bergstrom Victory Lane Imports
920-749-3232
jhengel@bergstromauto.com

WR
Wildalia R.
Appleton, WI
2017 Hyundai Tucson
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/16/2018 Category: Service
Great Service!!!
Wonderful people ready to take care of you and your vehicle!
Joe H. from Bergstrom Hyundai responded on 06/18/2018

Wildalia, Thank You for the feedback regarding your recent service. We look forward to continuing the 5-star service!

Joe Hengel
Assistant Service Manager
Bergstrom Victory Lane Imports
920-749-3232
jhengel@bergstromauto.com

Anonymous avatar
Verified Customer
Manitowoc, WI
2014 Hyundai Santa Fe S
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/15/2018 Category: Service
Excellent Service!
Garrett went above and beyond!
Joe H. from Bergstrom Hyundai responded on 06/18/2018

Thank You for the feedback regarding your recent service. We look forward to continuing the 5-star service!

Joe Hengel
Assistant Service Manager
Bergstrom Victory Lane Imports
920-749-3232
jhengel@bergstromauto.com

KR
Keith R.
Greenville, WI
2017 Hyundai Accent
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/15/2018 Category: Service
Service on vehicle
The customer service was wonderful and I appreciated all they did. I also appreciate the waiting area and how comfortable and cozy it is while I wait for my vehicle.
Joe H. from Bergstrom Hyundai responded on 06/18/2018

Keith, Thank You for the feedback regarding your recent service.  We look forward to continuing the 5-star service!

Joe Hengel
Assistant Service Manager
Bergstrom Victory Lane Imports
920-749-3232
jhengel@bergstromauto.com

SO
Shawn O.
Appleton, WI
2012 Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/14/2018 Category: Service
Excellent Service.
The engine in our 2012 Hyundai Sonata was replaced under recall. In total Bergstrom had our vehicle for roughly two weeks. We were given a vehicle to drive during the repair at no charge and communication from our advisor was frequent and accurate. We’re very happy with the workmanship and great customer service provided by Cindi.
Joe H. from Bergstrom Hyundai responded on 06/15/2018

Shawn, Thank You for the feedback regarding your recent service.  I'm glad to hear we where able to take a potentially bad situation and make it comfortable for you.  We look forward to continuing the 5-star service!

Joe Hengel
Assistant Service Manager
Bergstrom Victory Lane Imports
920-749-3232
jhengel@bergstromauto.com

Anonymous avatar
Verified Customer
Freedom, WI
2017 Hyundai Santa Fe S
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/14/2018 Category: Service
Great service!
Thank you for the wonderful service!
Joe H. from Bergstrom Hyundai responded on 06/14/2018

Maura, Thank You for the feedback regarding your recent service. We look forward to continuing the 5-star service!

Joe Hengel
Assistant Service Manager
Bergstrom Victory Lane Imports
920-749-3232
jhengel@bergstromauto.com

RK
Richard K.
Appleton, WI
2014 Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/13/2018 Category: Service
Super fast!
In and out really easy and swift.
Joe H. from Bergstrom Hyundai responded on 06/14/2018

Richard, Thank You for the feedback regarding your recent service.  We look forward to continuing the 5-star service!

Joe Hengel
Assistant Service Manager
Bergstrom Victory Lane Imports
920-749-3232
jhengel@bergstromauto.com

SW
Stephanie W.
Appleton, WI
2016 Hyundai Elantra
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Overall Rating 1/5rating 1rating 1rating 1rating 1
06/12/2018 Category: Service
Unsatisfied Customer
My oil change and car wash took one hour and 45 minutes and when I received my car back it was still dirty. I was notified at 5:40 that they were taking it to be washed. No other updates until then. I will not waste my time to sit there and wait when I can go somewhere else and get it done within an hour and for a better rate as well.
Joe H. from Bergstrom Hyundai responded on 06/13/2018

Stephanie, Thank You for the feedback regarding your recent service.  We clearly fell short of the expectations.  I would like to know what we can do to mend this situation and earn another chance from you.  Please respond by replying to this email or calling me at the number listed below.

Joe Hengel
Assistant Service Manager
Bergstrom Victory Lane Imports
920-749-3232
jhengel@bergstromauto.com