Overview

Overall Rating 4.92/5Overall Rating 4.92/5Overall Rating 4.92/5Overall Rating 4.92/5rating 4.92

563 Reviews

100% Would Recommend
Latest Review 35 minutes ago

Reviews


SP
Sheranda P.
South Carolina
Volvo S40
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/21/2019 Category: Service
Sheranda said everything was handled in a professional manner.
This review was collected via phone interview by Customer Research Inc.
Jason & Sarah N. from Best Way Automotive Service responded on 06/24/2019

Hi Sheranda,

Thank you for taking the time to give us a review. We appreciate the opportunity to service your vehicle!

Have a great day,
-Best Way Automotive


Verified Customer
Rock Hill, SC
BMW X5
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/19/2019
The people.
Great people n service!
Jason & Sarah N. from Best Way Automotive Service responded on 06/25/2019

Hello,

Thank you for taking the time to give us a review! We appreciate the kinds words and the opportunity to service your vehicle!

Have a wonderful day!
-Best Way Automotive


DW
Donna W.
Fort Mill, SC
Honda Civic Cpe
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/13/2019 Category: Service
Donna said the service was performed quickly, and the issue with her vehicle was resolved, but the price was more expensive than she expected. She added she was considering an oil change but thought the price was too high.
This review was collected via phone interview by Customer Research Inc.
Jason & Sarah N. from Best Way Automotive Service responded on 03/15/2019

Hi Donna,

Thank you for taking the time to give us a review.
We do not offer an oil change, we perform an oil service with full synthetic oil, premium oil filters, as well as a full inspection. We certainly appreciate the opportunity to service your vehicle!

-Best Way Automotive


AB
AMANDA B.
York, SC
BMW X3
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/12/2019
X3 service
Quick diagnostic check with resolution all while working with a warranty company. Very satisfied!
Jason & Sarah N. from Best Way Automotive Service responded on 03/13/2019

Hi Amanda,

Thank you for taking the time to write a review for us! We appreciate the opportunity to service your vehicle. 

-Best Way Automotive


AM
Angelia M.
Rock Hill, SC
BMW X5
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/02/2019 Category: Service
Angelia said she took her vehicle there for an oil change. Now, she has to use her key to open the driver's side of the door and it was not like that when she brought it in. They said they would fix it for her.
This review was collected via phone interview by Customer Research Inc.
Jason & Sarah N. from Best Way Automotive Service responded on 02/06/2019

Hi Angelia,

Thank you for taking the time to give us a review. We appreciate the opportunity to service your vehicles.

-Best Way Automotive


RR
Ralph R.
Indian Land, SC
BMW X3
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/20/2018 Category: Service
Ralph said the staff did a good job, but they did not complete what he asked them to do. He has to bring it back.
This review was collected via phone interview by Customer Research Inc.
Jason & Sarah N. from Best Way Automotive Service responded on 12/21/2018

Hi Ralph,

I'm not sure of the mix up. We recommended a DISA, and you declined work. We hope to resolve this because we appreciate the opportunity to continue to service your vehicle. 

-Best Way Automotive


NB
Nick B.
Pompano Beach, FL
BMW 3 Series
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/05/2018 Category: Service
Nick said the job was done okay. He will recommend this business for service.
This review was collected via phone interview by Customer Research Inc.
Jason & Sarah N. from Best Way Automotive Service responded on 12/07/2018

Thank you for taking the time to give us a review. We appreciate the opportunity to service your vehicle.

-Best Way Automotive


DA
Daniel A.
Charlotte, NC
Acura ILX
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/20/2018 Category: Service
Daniel said they did a good job.
This review was collected via phone interview by Customer Research Inc.
Jason & Sarah N. from Best Way Automotive Service responded on 11/26/2018

Hi Daniel,

Thank you for taking the time to give us a review. We appreciate the opportunity to service your vehicle.

-Best Way Automotive


FY
Frances Y.
South Carolina
Lexus LS 430
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/24/2018 Category: Service
Frances said she paid a lot of money to have her vehicle fixed, but when she got the vehicle back they told her that she will need to drive it for 100 miles before it will act right, if it does. The vehicle is still doing some of what it was before she brought it in, although not as bad. They told her that if it's still doing the same thing after 100 miles to bring it back in. However, she would still recommend this business for service because she likes them and she trusts them.
This review was collected via phone interview by Customer Research Inc.
Jason & Sarah N. from Best Way Automotive Service responded on 09/27/2018

Hi Frances,

Thank you for taking the time to give us a review. We understand the frustration and hope you are satisfied with our services! As always, we appreciate the opportunity.

-Best Way Automotive


LJ
Lindsey J.
Rock Hill, SC
Lexus
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/04/2018 Category: Service
Lindsey said Justin is her mechanic and she doesn't let anyone else work on her vehicle.
This review was collected via phone interview by Customer Research Inc.

AP
Andy P.
South Carolina
BMW X5
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/01/2018 Category: Service
Andy said they've done a lot of work for him and have always done a good job. The service for a BMW is expensive, no matter where it's taken.
This review was collected via phone interview by Customer Research Inc.

JG
Jim G.
Fort Mill, SC
BMW 3 Series
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/12/2018 Category: Service
Jim said he would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.
Jason & Sarah N. from Best Way Automotive Service responded on 06/14/2018

Hi Jim,

Thank you for taking the time to give us a review! We appreciate the chance to service your vehichle!

-Best Way Automotive


EN
Eric N.
Rock Hill, SC
Chevrolet Silverado 1500
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/12/2018 Category: Service
Eric said they do good work, and they are quick, but the prices are high.
This review was collected via phone interview by Customer Research Inc.
Jason & Sarah N. from Best Way Automotive Service responded on 04/16/2018

Hi Eric,

Thank you for taking the time to write a review. Keep in mind that our parts are 12/12 warranty. We greatly appreciate the chance to service your vehicle! 

-Best Way Automotive


JH
Jimmy H.
South Carolina
Ford Bronco
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/02/2018 Category: Service
Jimmy said they did a good job.
This review was collected via phone interview by Customer Research Inc.
Jason & Sarah N. from Best Way Automotive Service responded on 04/06/2018

Hi Jimmy,

Thank you for taking the time to write a review! We greatly appreciate the chance to service your vehicle.

-Best Way Automotive


HM
Hollan M.
Rock Hill, SC
Volvo 960
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/02/2018 Category: Service
Hollan said he had to go back a second time because there was a problem with the brakes.
This review was collected via phone interview by Customer Research Inc.

CH
Charlie H.
Rock Hill, SC
Mercedes-Benz C300
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/06/2018 Category: Service
Charlie said the staff did a good job servicing his vehicle.
This review was collected via phone interview by Customer Research Inc.
Jason & Sarah N. from Best Way Automotive Service responded on 03/06/2018

Hi Charlie,

Thank you for taking the time to write a review. We greatly appreciate the chance to service your vehicle. 

-Best Way Automotive


DC
DARVETTE C.
Mercedes-Benz E320
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/21/2018
The company is there when you need them.
A little disappointed. I had to bring my car back a couple of times for items that should have never been missed.
Jason & Sarah N. from Best Way Automotive Service responded on 02/22/2018

Hi Darvette,

Sorry to hear you were disappointed. We hope everything is well now and as always, we greatly appreciate the chance to service your vehicle. 
-Best Way Automotive


LA
Loyd A.
South Carolina
Jaguar XF
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/02/2018 Category: Service
Loyd said he would recommend this business.
This review was collected via phone interview by Customer Research Inc.
Jason & Sarah N. from Best Way Automotive Service responded on 02/09/2018

Hi Loyd,
Thank you for taking the time to write a review. We greatly appreciate the chance to service your vehicle.
-Best Way Automotive


AT
Alison T.
Rock Hill, SC
BMW X3
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/13/2018 Category: Service
Alison said the staff were professional and friendly. However, the price was expensive.
This review was collected via phone interview by Customer Research Inc.

JB
Jason B.
South Carolina
BMW Z4
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/16/2017 Category: Service
Jason said the business is more expensive than the BMW facility. As long as one is aware of the pricing Jason would recommend the business. They do good service and the staff are friendly.
This review was collected via phone interview by Customer Research Inc.