Overview

Overall Rating 4.78/5Overall Rating 4.78/5Overall Rating 4.78/5Overall Rating 4.78/5rating 4.78

632 Reviews

ReScore Reviews™ (5)

ReScore
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5rating 4.0
Original
Overall Rating 1.8/5rating 1.8rating 1.8rating 1.8rating 1.8
97% Would Recommend
100% Business Response
Latest Review 4 days ago

Reviews


BS
Billie S.
Muskegon, MI
2019 Hyundai Veloster
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/13/2019 Category: Service
Exceptional service
I totally recommend from sales to service for anyone needing to purchase or service their vehicles.

B. Souser
John O., Parts and Service Director from Betten Baker Hyundai responded on 02/15/2019

Thank you for taking time to review our Hyundai Service operation. We truly appreciate your business here, the kind comments, [and] the 5 star review you gave us!

Sincerely,

John O'Rourke
Parts and Service Director
231-759-5924
jorourke@bettenhonda.com

Verified Customer
Muskegon, MI
2017 Hyundai Tucson
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/08/2019 Category: Service
Hhhhhj
Yggggghhu
John O., Parts and Service Director from Betten Baker Hyundai responded on 02/11/2019

Thank you for taking the time to review our service operation. I was disappointed to see we did not earn your 5 star rating. Anything less than your 100% satisfaction is a reflection on all of us here at Betten Baker Hyundai [and] with Hyundai America. 

If there is anything you could comment on that would help us improve your next visit here, I would really like to know. Customer feedback is very important to me. Feel free to e-mail or call me anytime.

Sincerely,

John O'Rourke
Parts and Service Director
231-759-5924
jorourke@bettenhonda.com

SB
Steve B.
Muskegon, MI
2015 Hyundai Sonata Hyb
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/06/2019 Category: Service
EASE OF MAKING AN APPOINTMENT
EASE OF MAKING AN APPOINTMENT. GETTING A TOP NOTCH OVERVIEW OF EVERYTHING ON MY CAR EVEN THOUGH I AM JUST GETTING AN OIL AND FILTER CHANGE. EVERY ITEM THAT MAY NEED TO BE DONE ON NEXT VISIT IS REVIEWED.
John O., Parts and Service Director from Betten Baker Hyundai responded on 02/07/2019

Thank you for taking time to review our Hyundai Service operation. We truly appreciate your business here, the kind comments, [and] the 5 star review you gave us!

Sincerely,

John O'Rourke
Parts and Service Director
231-759-5924
jorourke@bettenhonda.com

MB
Mike B.
Grand Haven, MI
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/02/2019 Category: Service
The people that work their
The Team that works their is very pleasant and they handle your service in a professional way and always on time!
John O., Parts and Service Director from Betten Baker Hyundai responded on 02/04/2019

Thank you for taking time to review our Hyundai Service operation. We truly appreciate your business here, the kind comment, [and] the 5 star review you gave us!

Sincerely,

John O'Rourke
Parts and Service Director
231-759-5924
jorourke@bettenhonda.com

DW
David W.
Twin Lake, MI
2016 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/21/2019 Category: Service
Review
Review
John O., Parts and Service Director from Betten Baker Hyundai responded on 01/22/2019

Thank you for taking time to review our Hyundai Service operation. We truly appreciate your business here, [and] the 5 star review you gave us! Hope you have a great week!

Sincerely,



John O'Rourke
Parts and Service Director
231-759-5924
jorourke@bettenhonda.com

TW
Toni W.
Muskegon, MI
2014 Hyundai Santa Fe S
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/18/2019 Category: Service
Awesome people
A
John O., Parts and Service Director from Betten Baker Hyundai responded on 01/21/2019

Thank you for taking the time to review our service operation. I was disappointed to see we did not earn your 5 star rating. 

If there is anything you could comment on that would help us improve your next visit here, I would really like to know. Customer feedback is very important to me. Feel free to e-mail or call me anytime.

Sincerely,

John O'Rourke
Parts and Service Director
231-759-5924
jorourke@bettenhonda.com

LD
Linda D.
Muskegon, MI
2011 Hyundai Veracruz
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/18/2019 Category: Service
Service Center
The guys in the service department are the best.
John O., Parts and Service Director from Betten Baker Hyundai responded on 01/21/2019

Thank you for taking time to review our Hyundai Service operation. We truly appreciate your business here, the kind comment, [and] the 5 star review you gave us! Hope you have a great week!

Sincerely,

John O'Rourke
Parts and Service Director
231-759-5924
jorourke@bettenhonda.com

JL
Jack L.
Whitehall, MI
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/18/2019 Category: Service
Fast service today.
Was in and out in hardly no time with oil change, tire rotation, cabin filter and wash. Thanks for the quality job. Interesting to talk with a couple of other women who were waiting and they had the same good feelings about their cars and the service they receive.
John O., Parts and Service Director from Betten Baker Hyundai responded on 01/21/2019

Thank you for taking time to review our Hyundai Service operation. We truly appreciate your business here, the kind comments, [and] the 5 star review you gave us! Hope you have a great week!

Sincerely,

John O'Rourke
Parts and Service Director
231-759-5924
jorourke@bettenhonda.com

Verified Customer
Grand Haven, MI
2008 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/16/2019 Category: Service
Speed of repair
Spencer was excellent in the speed of repair and customer service...he went above and beyond to ensure our car was finished in time for our trip

and in a professional manner in dealing with Hyundai Customer Care!!!
John O., Parts and Service Director from Betten Baker Hyundai responded on 01/17/2019

Thank you for taking time to review our Hyundai Service operation. We truly appreciate your business here, the kind comments for Spencer, [and] the 5 star review you gave us! Hope you have a great 2019!

Sincerely,

John O'Rourke
Parts and Service Director
231-759-5924
jorourke@bettenhonda.com

Verified Customer
Grand Haven, MI
2014 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/13/2019 Category: Service
Excellent service
Great service
John O., Parts and Service Director from Betten Baker Hyundai responded on 01/14/2019

Thank you for taking time to review our Hyundai Service operation. We truly appreciate your business here, the kind comment, [and] the 5 star review you gave us! Hope you have a great 2019!

Sincerely,

John O'Rourke
Parts and Service Director
231-759-5924
jorourke@bettenhonda.com

MS
Michael S.
Hart, MI
2012 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/12/2019 Category: Service
Brake service
I knew it would take a while to get the brakes serviced, however it wasn't much more time than I expected, and in the end the total needed service was less that I expected might be needed.
The waiting area was comfortable and provided me with opportunities to exam new cars for when I need a replacement, which I hope won't be too soon.
John O., Parts and Service Director from Betten Baker Hyundai responded on 01/14/2019

Thank you for taking time to review our Hyundai Service operation. We truly appreciate your business here, the kind comments, [and] the 5 star review you gave us! Hope you have a great 2019!

Sincerely,

John O'Rourke
Parts and Service Director
231-759-5924
jorourke@bettenhonda.com

DK
David K.
Muskegon, MI
2016 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/11/2019 Category: Service
Excellent service by very nice people
one unresolved problem of wind noise from front passenger door. Too slippery to road test that day.
John O., Parts and Service Director from Betten Baker Hyundai responded on 01/14/2019

Thank you for taking time to review our Hyundai Service operation. We truly appreciate your business here, [and] the 5 star review you gave us! Hope you have a great 2019!

Sincerely,

John O'Rourke
Parts and Service Director
231-759-5924
jorourke@bettenhonda.com

Verified Customer
Muskegon, MI
2017 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/08/2019 Category: Service
Amazing as always!
The service team there is always amazing!
John O., Parts and Service Director from Betten Baker Hyundai responded on 01/09/2019

Thank you for taking time to review our Hyundai Service operation. We truly appreciate your business here, the kind comments, [and] the 5 star review you gave us! Hope you have a great 2019!

Sincerely,

John O'Rourke
Parts and Service Director
231-759-5924
jorourke@bettenhonda.com

JS
John S.
Fruitport, MI
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/06/2019 Category: Service
Good appointment
Top notch dealer and service center
John O., Parts and Service Director from Betten Baker Hyundai responded on 01/07/2019

Thank you for taking time to review our Hyundai Service operation. We truly appreciate your business here, the kind comment, [and] the 5 star review you gave us! Hope you have a great 2019!

Sincerely,

John O'Rourke
Parts and Service Director
231-759-5924
jorourke@bettenhonda.com

JL
Jack L.
Whitehall, MI
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/05/2019 Category: Service
Fast service today.
Always treated with respect and usually out before I expected to be. The workers are friendly and sales staff outgoing and helpful.
John O., Parts and Service Director from Betten Baker Hyundai responded on 01/07/2019

Thank you for taking time to review our Hyundai Service operation. We truly appreciate your business here, the kind comments, [and] the 5 star review you gave us! Hope you have a great 2019!

Sincerely,

John O'Rourke
Parts and Service Director
231-759-5924
jorourke@bettenhonda.com

Verified Customer
Spring Lake, MI
2013 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/04/2019 Category: Service
Excellent service
.
John O., Parts and Service Director from Betten Baker Hyundai responded on 01/07/2019

Thank you for taking time to review our Hyundai Service operation. We truly appreciate your business here, the kind comment, [and] the 5 star review you gave us! Hope you have a great 2019!

Sincerely,

John O'Rourke
Parts and Service Director
231-759-5924
jorourke@bettenhonda.com

TF
Tina F.
Conklin, MI
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/04/2019 Category: Service
Service Manager
Spencer is an amazing person all around! He goes above and beyond to make sure that I am happy with my experience at Betten Hyundai! Keeps me informed of the progress of my vehicles! I currently own 2 Hyundai Sonata’s. I have went to another Hyundai service center and did not get the personal experience that I get from Betten Hyundai. Definitely will recommend Betten Hyundai to all!!
John O., Parts and Service Director from Betten Baker Hyundai responded on 01/07/2019

Thank you for taking time to review our Hyundai Service operation. We truly appreciate your business here, the kind comments for Spencer, [and] the 5 star review you gave us! Hope you have a great 2019!

Sincerely,

John O'Rourke
Parts and Service Director
231-759-5924
jorourke@bettenhonda.com

TR
Tammy R.
Holland, MI
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/01/2019 Category: Service
Customer-Friendly
The service department is knowledgeable, accommodating, and quick. I was running late and they still got me in and out quickly, making sure they went over everything with me before I left.
John O., Parts and Service Director from Betten Baker Hyundai responded on 01/02/2019

Thank you for taking time to review our Hyundai Service operation. We truly appreciate your business here, the kind comments, [and] the 5 star review you gave us! Hope you have a Happy 2019!

Sincerely,

John O'Rourke
Parts and Service Director
231-759-5924
jorourke@bettenhonda.com

RE
Ronda E.
Grand Haven, MI
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/28/2018 Category: Service
Very efficient, and friendly and professional staff!
Awesome
John O., Parts and Service Director from Betten Baker Hyundai responded on 12/31/2018

Thank you for taking time to review our Hyundai Service operation. We truly appreciate your business here, the kind comments, [and] the 5 star review you gave us! Hope you have a Happy New Year!

Sincerely,

John O'Rourke
Parts and Service Director
231-759-5924
jorourke@bettenhonda.com

Verified Customer
Grand Haven, MI
2014 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/28/2018 Category: Service
Checkup
Excellent service
John O., Parts and Service Director from Betten Baker Hyundai responded on 12/31/2018

Thank you for taking time to review our Hyundai Service operation. We truly appreciate your business here, the kind comment, [and] the 5 star review you gave us! Hope you have a Happy New Year!

Sincerely,

John O'Rourke
Parts and Service Director
231-759-5924
jorourke@bettenhonda.com