Verified Customer on 10/19/2017
Verified Customer on 10/19/2017
"What You Expect From A car dealer today"
Great to have first service free.but it is along distance to go for me.
Vehicle:
2017 Hyundai Elantra
Category:
Service
Service Date:
10/12/2017
Service Type:
Maintenance
Review Created:
10/19/2017 07:33 PM
John O. at Betten Baker Hyundai responded on 10/20/2017
Thank you for taking the time to review our service operation. I was disappointed to see we did not earn your 5 star rating. Anything less than your 100% satisfaction is a reflection on all of us here at Betten-Baker Hyundai [and] with Hyundai America. If there is anything specific you could comment on that would help us improve, I would really like to know. Customer feedback is very important to me. Feel free to e-mail or call me anytime.
John O'Rourke
Parts and Service Director
231-759-5811
jorourke@bettenhonda.com
Ruthanne S. in Muskegon, MI on 10/16/2017
Ruthanne S. on 10/16/2017
"Friendly and fast service"
I needed an oil change and they were able to get me in even with their tight schedule
Vehicle:
2016 Hyundai Santa Fe S
Category:
Service
Service Date:
10/10/2017
Service Type:
Maintenance
Review Created:
10/16/2017 06:19 PM
John O. at Betten Baker Hyundai responded on 10/17/2017
Thank you for taking time to review our service operation. We truly appreciate your business here, the kind comments, [and] the 5 star review! Hope you have a great week!
Sincerely,
John O'Rourke
Parts and Service Director
231-759-5924
jorourke@bettenhonda.com
John W. in Twin Lake, MI on 10/11/2017
John W. on 10/11/2017
Vehicle:
2017 Hyundai Elantra
Category:
Service
Service Date:
10/09/2017
Service Type:
Maintenance
Review Created:
10/11/2017 10:15 AM
John O. at Betten Baker Hyundai responded on 10/12/2017
Thank you for taking time to review our service operation. We truly appreciate your business here, the kind comment, [and] the 5 star review! Hope you are having a great week!
Sincerely,
John O'Rourke
Parts and Service Director
231-759-5924
jorourke@bettenhonda.com
Bradley D. in Spring Lake, MI on 10/10/2017
Bradley D. on 10/10/2017
Part was received in 1 day and no labor was charged to replace the part
Vehicle:
2016 Hyundai Sonata
Category:
Service
Service Date:
10/06/2017
Service Type:
Maintenance
Review Created:
10/10/2017 03:36 PM
John O. at Betten Baker Hyundai responded on 10/11/2017
Thank you for taking time to review our service operation. We truly appreciate your business here, the kind comment, [and] the 5 star review! Hope you are having a great week!
Sincerely,
John O'Rourke
Parts and Service Director
231-759-5924
jorourke@bettenhonda.com
DONALD K. on 10/10/2017
DONALD K. on 10/10/2017
Always a good stop. Enjoy chatting with Spencer and Raven. The coffee is good, too.
Vehicle:
2013 Hyundai Azera
Category:
Service
Service Date:
10/04/2017
Service Type:
Maintenance
Review Created:
10/10/2017 03:07 AM
John O. at Betten Baker Hyundai responded on 10/10/2017
Thank you for taking time to review our service operation. We truly appreciate your business here, the kind comments, [and] the 5 star review! Hope you have a great week!
Sincerely,
John O'Rourke
Parts and Service Director
231-759-5924
jorourke@bettenhonda.com
Verified Customer in Muskegon, MI on 10/07/2017
Verified Customer on 10/07/2017
The online scheduling needs improvement as well as promptness of returning phone calls
Vehicle:
2010 Hyundai Santa Fe
Category:
Service
Service Date:
10/02/2017
Service Type:
Maintenance
Review Created:
10/07/2017 04:52 PM
John O. at Betten Baker Hyundai responded on 10/09/2017
Thank you for taking the time to review our service operation. I was disappointed to see we did not earn your 5 star rating. Anything less than your 100% satisfaction is a reflection on all of us here at Betten-Baker Hyundai [and] with Hyundai America. We have noted your suggestions and will try to implement better procedures. If there is anything else you could comment on that would help us improve, I would really like to know. Customer feedback is very important to me. Feel free to e-mail or call me anytime.
John O'Rourke
Parts and Service Director
231-759-5811
jorourke@bettenhonda.com
Verified Customer in Muskegon, MI on 10/05/2017
Verified Customer on 10/05/2017
Excellent service and staff. Best work and staff I’ve dealt with at any dealership.
Vehicle:
2016 Hyundai Tucson
Category:
Service
Service Date:
10/02/2017
Service Type:
Maintenance
Review Created:
10/05/2017 08:02 PM
John O. at Betten Baker Hyundai responded on 10/06/2017
Thank you for taking time to review our service operation. We truly appreciate your business here, the kind comment, [and] the 5 star review! Hope you have a great weekend!
Sincerely,
John O'Rourke
Parts and Service Director
231-759-5924
jorourke@bettenhonda.com
Alan S. in Spring Lake, MI on 10/04/2017
Alan S. on 10/04/2017
" Friendly excellent service "
Excellent service department. Spencer doesn’t outstanding job
Vehicle:
2011 Hyundai Genesis
Category:
Service
Service Date:
10/02/2017
Service Type:
Maintenance
Review Created:
10/04/2017 01:18 PM
John O. at Betten Baker Hyundai responded on 10/05/2017
Thank you for taking time to review our service operation. We truly appreciate your business here, the kind comment, [and] the 5 star review! Hope you are having a great week!
Sincerely,
John O'Rourke
Parts and Service Director
231-759-5924
jorourke@bettenhonda.com
David J. in Spring Lake, MI on 10/04/2017
David J. on 10/04/2017
"i don't mind coming to this dealership for service. They treat one right!"
Always treated with respect and courtesy.
Vehicle:
2013 Hyundai Elantra Gt
Category:
Service
Service Date:
10/02/2017
Service Type:
Repair
Review Created:
10/04/2017 10:46 AM
John O. at Betten Baker Hyundai responded on 10/05/2017
Thank you for taking time to review our service operation. We truly appreciate your business here, the kind comment, [and] the 5 star review! Hope you are having a great week!
Sincerely,
John O'Rourke
Parts and Service Director
231-759-5924
jorourke@bettenhonda.com
Sharon J. in Norton Shores, MI on 10/03/2017
Sharon J. on 10/03/2017
Love the cleanliness and customer service
Vehicle:
2004 Hyundai Santa Fe
Category:
Service
Service Date:
09/29/2017
Service Type:
Maintenance
Review Created:
10/03/2017 08:03 PM
John O. at Betten Baker Hyundai responded on 10/04/2017
Thank you for taking time to review our service operation. We truly appreciate your business here, the kind comment, [and] the 5 star review! Hope you are having a great week!
Sincerely,
John O'Rourke
Parts and Service Director
231-759-5924
jorourke@bettenhonda.com
Thomas H. in Muskegon, MI on 10/03/2017
Thomas H. on 10/03/2017
"they care abput me and my car"
they look out for me and my car always there to help me yes
Vehicle:
2016 Hyundai Veloster
Category:
Service
Service Date:
09/27/2017
Service Type:
Repair
Review Created:
10/03/2017 06:45 PM
John O. at Betten Baker Hyundai responded on 10/04/2017
Thank you for taking time to review our service operation. We truly appreciate your business here, the kind comment, [and] the 5 star review! Hope you are having a great week!
Sincerely,
John O'Rourke
Parts and Service Director
231-759-5924
jorourke@bettenhonda.com
Tonya B. in Coopersville, MI on 09/29/2017
Tonya B. on 09/29/2017
"Customer service is not taken lightly"
I was very pleased with how quickly I was in and back out again.
Vehicle:
2012 Hyundai Accent
Category:
Service
Service Date:
09/27/2017
Service Type:
Maintenance
Review Created:
09/29/2017 10:40 AM
John O. at Betten Baker Hyundai responded on 10/02/2017
Thank you for taking time to review our service operation. We truly appreciate your business here, the kind comment, [and] the 5 star review! Hope you have a great week!
Sincerely,
John O'Rourke
Parts and Service Director
231-759-5924
jorourke@bettenhonda.com
Tammy R. in Holland, MI on 09/28/2017
Tammy R. on 09/28/2017
I'm always greeted with a friendly smile and a hello. Treated like a good neighbor more than a customer. Was kept updated during my service. Routine oil change and tire-rotation took over an hour but only one tech on duty.
Vehicle:
2017 Hyundai Tucson
Category:
Service
Service Date:
09/25/2017
Service Type:
Maintenance
Review Created:
09/28/2017 11:23 AM
John O. at Betten Baker Hyundai responded on 09/29/2017
Thank you for taking the time to review our service operation. I was disappointed to see we did not earn your 5 star rating. Anything less than your 100% satisfaction is a reflection on all of us here at Betten-Baker Hyundai [and] with Hyundai America. I apologize for the length of time it took us to complete your service visit. If there is anything else you could comment on that would help us improve, I would really like to know. Customer feedback is very important to me. Feel free to e-mail or call me anytime.
Have a great weekend!
John O'Rourke
Parts and Service Director
231-759-5811
jorourke@bettenhonda.com
David G. in Muskegon, MI on 09/26/2017
David G. on 09/26/2017
I always feel confident that my car is well taken care of and I do appreciate the car wash. And I enjoyed my shuttle to work by a very pleasant older gentleman named Jeff I think.
Vehicle:
2015 Hyundai Sonata
Category:
Service
Service Date:
09/22/2017
Service Type:
Repair
Review Created:
09/26/2017 06:54 PM
John O. at Betten Baker Hyundai responded on 09/27/2017
Thank you for taking time to review our service operation. We truly appreciate your business here, the kind comment, [and] the 5 star review! Hope you are having a great week!
Sincerely,
John O'Rourke
Parts and Service Director
231-759-5924
jorourke@bettenhonda.com
Amanda A. in Muskegon, MI on 09/22/2017
Amanda A. on 09/22/2017
Vehicle:
2014 Hyundai Sonata Hyb
Category:
Service
Service Date:
09/20/2017
Service Type:
Maintenance
Review Created:
09/22/2017 12:35 PM
John O. at Betten Baker Hyundai responded on 09/25/2017
Thank you for taking time to review our service operation. We truly appreciate your business here, the kind comment, [and] the 5 star review! Hope you have a great week!
Sincerely,
John O'Rourke
Parts and Service Director
231-759-5924
jorourke@bettenhonda.com
Verified Customer in Coopersville, MI on 09/21/2017
Verified Customer on 09/21/2017
The service is always great here. Had a really nice loaner car to drive while my car was being worked on.
Vehicle:
2008 Hyundai Accent
Category:
Service
Service Date:
09/11/2017
Service Type:
Repair
Review Created:
09/21/2017 12:13 PM
John O. at Betten Baker Hyundai responded on 09/22/2017
Thank you for taking time to review our service operation. We truly appreciate your business here, the kind comment, [and] the 5 star review! Hope you have a great weekend!
Sincerely,
John O'Rourke
Parts and Service Director
231-759-5924
jorourke@bettenhonda.com
Vera N. in Pentwater, MI on 09/21/2017
Vera N. on 09/21/2017
Always excellent service, makes me feel comfortable bringing my vehicle in for service.
Vehicle:
2012 Hyundai Genesis
Category:
Service
Service Date:
09/19/2017
Service Type:
Maintenance
Review Created:
09/21/2017 10:51 AM
John O. at Betten Baker Hyundai responded on 09/22/2017
Thank you for taking time to review our service operation. We truly appreciate your business here, the kind comment, [and] the 5 star review! Hope you have a great weekend!
Sincerely,
John O'Rourke
Parts and Service Director
231-759-5924
jorourke@bettenhonda.com
John M. in Muskegon, MI ReScore Review on 09/12/2017
John M. ReScore Review on 09/12/2017
Recommended? Yes
Verified
Information added to computer by service head.
Vehicle:
2013 Hyundai Sonata Hyb
Category:
Service
Service Date:
09/06/2017
Service Type:
Maintenance
Review Created:
09/11/2017 06:16 PM
Original Review
on 09/11/2017
Recommended
The service manager was completely clueless the car had a 100,000 10 year bumper to bumper extended warranty from Hyundai and was not interested in calling about coverage. I was told I should look into it. Then I was charged for diagnosing the shimmy in my front end.
Vehicle:
2013 Hyundai Sonata Hyb
Category:
Service
Service Date:
09/06/2017
Service Type:
Maintenance
Review Created:
09/11/2017 06:16 PM
John O. at Betten Baker Hyundai responded on 09/12/2017
Thank you for calling me back this morning. We will get the extended warranty information into our service system hopefully today.
John O'Rourke
Parts and Service Director
231-759-5924
John O. at Betten Baker Hyundai responded on 09/13/2017
Thank you again for getting back with me so quickly. It made it easier to resolve the issue. We appreciate you taking the time to re-evaluate our parts and service team.
Sincerely,
John O'Rourke
Parts and Service Director
231-759-5924
jorourke@bettenhonda.com
Jack L. in Whitehall, MI on 09/11/2017
Jack L. on 09/11/2017
I have had all the service on my 2013 Sonata done here and recently purchased a Santa Fe there. I have always been treated professionally and fairly.
Vehicle:
2013 Hyundai Sonata
Category:
Service
Service Date:
09/07/2017
Service Type:
Repair
Review Created:
09/11/2017 03:42 PM
John O. at Betten Baker Hyundai responded on 09/12/2017
Thank you for taking time to review our service operation. We truly appreciate your business here, the kind comment, [and] the 5 star review! Hope you have a great week!
Sincerely,
John O'Rourke
Parts and Service Director
231-759-5924
jorourke@bettenhonda.com
Bernard C. in North Muskegon, MI on 09/10/2017
Bernard C. on 09/10/2017
Vehicle:
2014 Hyundai Sonata
Category:
Service
Service Date:
09/05/2017
Service Type:
Repair
Review Created:
09/10/2017 05:24 PM
John O. at Betten Baker Hyundai responded on 09/11/2017
Thank you for taking time to review our service operation. We truly appreciate your business here, the kind comment, [and] the 5 star review! Hope you have a great week!
Sincerely,
John O'Rourke
Parts and Service Director
231-759-5924
jorourke@bettenhonda.com
