Betten Baker Hyundai

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231-759-5900
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Overview

Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8

(837 Reviews)
5 star
86%
4 star
8%
3 star
2%
2 star
1%
1 star
<1%

ReScore Reviews™ (6)

ReScore
Overall Rating 4.2/5Overall Rating 4.2/5Overall Rating 4.2/5Overall Rating 4.2/5Overall Rating 4.2/5
Original
Overall Rating 1.8/5Overall Rating 1.8/5Overall Rating 1.8/5Overall Rating 1.8/5Overall Rating 1.8/5
97% Would Recommend
100% Business Response
Latest Review 8 days ago

Reviews

Verified Customer
North Muskegon, MI
2017 Hyundai Santa Fe
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/26/2021 Category: Service
People our friendly and helpful. Work was done quickly. Reasonable price.
Staff are friendly and know their job. Work done promptly.
Recommended
John O., Parts and Service Director from Betten Baker Hyundai responded on 03/01/2021

Thank you for taking the time to review our service operation. I was disappointed to see we did not earn your 5 star rating. Anything less than your 100% satisfaction is a reflection on all of us here at Betten Baker Hyundai [and] with Hyundai America.  I apologize for the lack of follow up and will look into that today.

John O'Rourke
Parts and Service Director
231-759-5924
jorourke@bettenhonda.com
PG
Pamela G.
Big Rapids, MI
2021 Hyundai Palisade
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/24/2021 Category: Service
Professional Services
Service on my Palisade was handled in a very professional manner
Recommended
JO
John O., Parts and Service Director from Betten Baker Hyundai responded on 02/25/2021

Thank you for taking time to review our Hyundai Service operation. We truly appreciate your business here, the kind comment, [and] the 5 star review you gave us!

Sincerely,

John O'Rourke
Parts and Service Director
231-759-5924
jorourke@bettenhonda.com
TB
Taylor B.
Muskegon, MI
2011 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/16/2021 Category: Service
Great service
The team was amazing. They made me feel like my car was on the right hands. They made sure I had all the information kept me up to date on all the repairs and even fix my car a week a head of the scheduled date. Very pleased!
Recommended
JO
John O., Parts and Service Director from Betten Baker Hyundai responded on 02/17/2021

Thank you for taking time to review our Hyundai Service operation. We truly appreciate your business here, the kind comments, [and] the 5 star review you gave us!

Sincerely,

John O'Rourke
Parts and Service Director
231-759-5924
jorourke@bettenhonda.com
PB
Philip B.
Muskegon, MI
2018 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/08/2021 Category: Service
The people
They do a great job making you feel your business is appreciated
Recommended
JO
John O., Parts and Service Director from Betten Baker Hyundai responded on 02/09/2021

Thank you for taking time to review our Hyundai Service operation. We truly appreciate your business here, the nice comment, [and] the 5 star review you gave us!

Sincerely,

John O'Rourke
Parts and Service Director
231-759-5924
jorourke@bettenhonda.com
WS
Warren S.
Grand Haven, MI
2017 Hyundai Tucson
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/01/2021 Category: Service
Professional and friendly and complete
Can’t go wrong with the team at Betten Baker Hyundai of Muskegon
Recommended
JO
John O., Parts and Service Director from Betten Baker Hyundai responded on 02/02/2021

Thank you for taking time to review our Hyundai Service operation. We truly appreciate your business here, the kind comments, [and] the 5 star review you gave us!

Sincerely,

John O'Rourke
Parts and Service Director
231-759-5924
jorourke@bettenhonda.com
Verified Customer
Muskegon, MI
2020 Hyundai Palisade
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/28/2021 Category: Service
2020 Palisade
Friendly service staff !
Recommended
John O., Parts and Service Director from Betten Baker Hyundai responded on 01/29/2021

Thank you for taking time to review our Hyundai Service operation. We truly appreciate your business here, [and] the 5 star review you gave us!  We will continue to work with Hyundai on the odor issue.  If others have the same concerns, I am confident they will eventually have a permanent solution.

Sincerely,

John O'Rourke
Parts and Service Director
231-759-5924
jorourke@bettenhonda.com
AP
Alex P.
Muskegon, MI
2018 Hyundai Tucson
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/20/2021 Category: Service
Continued good service
The quality of service has not diminished under the new Service Manager, Caleb. I am as satisfied as ever with the work and level of service I am getting at Betten Hyundai. Thanks staff for keeping my Hyundai in tip top shape!
Recommended
JO
John O., Parts and Service Director from Betten Baker Hyundai responded on 01/21/2021

Thank you for taking time to review our Hyundai Service operation. We truly appreciate your business here, the nice comments for Caleb, [and] the 5 star review you gave us!

Sincerely,

John O'Rourke
Parts and Service Director
231-759-5924
jorourke@bettenhonda.com
JW
Jeff W.
Muskegon, MI
2013 Hyundai Sonata Hybrid
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/14/2021 Category: Service
Continued excellence
As a customer for the past three years my service experience has always exceeded my expectations. Even though my 2013 Sonata Hybrid was purchased out of state, the service department has always greeted and provided me with superb attention.
Recommended
JO
John O., Parts and Service Director from Betten Baker Hyundai responded on 01/15/2021

Thank you for taking time to review our Hyundai Service operation. We truly appreciate your business here, the kind comments, [and] the 5 star review you gave us!

Sincerely,

John O'Rourke
Parts and Service Director
231-759-5924
jorourke@bettenhonda.com
SK
Sharon K.
Holland, MI
2020 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/14/2021 Category: Service
Very nice employees
I was greeted promptly and felt welcomed. They got my car right in and the mechanic was very thorough. I will definitely return for servicing my vehicle.
Recommended
JO
John O., Parts and Service Director from Betten Baker Hyundai responded on 01/15/2021

Thank you for taking time to review our Hyundai Service operation. We truly appreciate your business here, the kind comments, [and] the 5 star review you gave us!

Sincerely,

John O'Rourke
Parts and Service Director
231-759-5924
jorourke@bettenhonda.com
Verified Customer
Grand Haven, MI
2016 Hyundai Elantra
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/30/2020 Category: Service
Outstanding!
Outstanding and friendly service
Recommended
John O., Parts and Service Director from Betten Baker Hyundai responded on 12/31/2020

Thank you for taking time to review our Hyundai Service operation. We truly appreciate your business here, the kind comments, [and] the 5 star review you gave us!

Happy New Year!

Sincerely,

John O'Rourke
Parts and Service Director
231-759-5924
jorourke@bettenhonda.com
JV
Jennifer V.
Grand Haven, MI
2016 Hyundai Elantra
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/16/2020 Category: Service
Great service
Workers got job done, and handled both me as customer and car with respect.
Recommended
JO
John O., Parts and Service Director from Betten Baker Hyundai responded on 12/17/2020

Thank you for taking time to review our Hyundai Service operation. We truly appreciate your business here, the nice comment, [and] the 5 star review you gave us!

Sincerely,

John O'Rourke
Parts and Service Director
231-759-5924
jorourke@bettenhonda.com
Verified Customer
Grand Haven, MI
2017 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/15/2020 Category: Service
Quality service
Totaled a car after hitting a deer so we purchased a lightly used Hyundai Santa Fe. Became concerned that the headlights were aimed very low, making it very difficult to see on country roads. Just thought we would stop by and see if Betten Hyundai service could help. They could not get us in right away but offered an appointment a few days later. We brought the car in and explained the issue. There was no problem, nothing about "that is how they all are" anything like that which I have gotten from some dealers in the past. They simply said they understood our concern and would check everything. Half hour they said we are all set. Lights are set to factory standards. No charge. Very happy with the service and the results.
Recommended
John O., Parts and Service Director from Betten Baker Hyundai responded on 12/16/2020

Thank you for the good review and the nice comments!

John O'Rourke
Parts and Service Director
231-759-5924
jorourke@bettenhonda.com
Verified Customer
Muskegon, MI
2019 Hyundai Ioniq Hybrid
Verified Customer
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
12/05/2020 Category: Service
Covid, anyone?
Won't be going back anytime soon; seems like most of the employees don't believe we're in the middle of a pandemic.
John O., Parts and Service Director from Betten Baker Hyundai responded on 12/07/2020

Thank you for taking the time to review our service operation. I was disappointed to see we did not earn your 5 star rating. Anything less than your 100% satisfaction is a reflection on all of us here at Betten Baker Hyundai [and] with Hyundai America. 

I apologize your vehicle did not show up? in our system.  Your service advisor told me he found it quickly.  I tested it myself and found you in our appointment system and our operating system right away, so there is nothing I could fix here.

You are 100% correct that you should have been given an estimated completion time.  I covered that today with your service advisor.  I also mentioned that you did not feel he was courteous or friendly.

I could not find anyone there that would admit to having their feet on a desk with a mask around their chin, coughing and sniffling.  Either it was another customer that was there (or) more likely, no one in the sales department would admit to my inquiries.  I will make a point to supervise that area more often.

Regardless, I sincerely apologize for the service experience you had and will intensify our efforts to keep our customer's safe, informed, and with our courtesy and respect.

John O'Rourke
Parts and Service Director
231-759-5924
jorourke@bettenhonda.com
AC
Adriel C.
Muskegon, MI
2012 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/23/2020 Category: Service
Kind staff, quick and professional.
This is the second time I’ve had my car worked on here and I will always go back. They get you in quick, are always kind/professional, and get your vehicle fixed in a timely manner.
Recommended
JO
John O., Parts and Service Director from Betten Baker Hyundai responded on 11/24/2020

Thank you for taking time to review our Hyundai Service operation. We truly appreciate your business here, the kind comments, [and] the 5 star review you gave us!

Sincerely,

John O'Rourke
Parts and Service Director
231-759-5924
jorourke@bettenhonda.com
JB
John B.
Muskegon, MI
2015 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/21/2020 Category: Service
Fast, accurate service
The warranty administrator should get a raise.
Recommended
JO
John O., Parts and Service Director from Betten Baker Hyundai responded on 11/23/2020

Thank you for taking time to review our Hyundai Service operation. We truly appreciate your business here, [and] the 5 star review you gave us!

Sincerely,

John O'Rourke
Parts and Service Director
231-759-5924
jorourke@bettenhonda.com