Betten Baker Hyundai


Overall Rating 4.77/5Overall Rating 4.77/5Overall Rating 4.77/5Overall Rating 4.77/5rating 4.77

421 Reviews

ReScore Reviews™ (4)

ReScore
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5rating 4.5
Original
Overall Rating 1.75/5rating 1.75rating 1.75rating 1.75rating 1.75
97% Would Recommend
100% Business Response
Latest Review about 23 hours ago
Verified Customer on 12/17/2017
Recommended badge inactive Recommended
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Review "
None
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 12/09/2017
Service Type: Maintenance
Review Created: 12/17/2017 02:33 AM
Darla B. on 12/13/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Always great service "
It’s so easy and a smooth process to have my vehicle serviced at Betten Hyundai. Everything is so friendly and good at what they do. It’s not a fun thing to have vehicles serviced but they actually make it a positive experience.

My only complaint is having to pay for the oil chance even though I purchased a new lease during that appointment! Lol I thought it should have been waived since I was handing over a lot more money, not that’s really not the Service departments fault I guess.
Vehicle: 2015 Hyundai Santa Fe
Category: Service
Service Date: 12/11/2017
Service Type: Repair
Review Created: 12/13/2017 01:36 PM
John O. at Betten Baker Hyundai responded on 12/14/2017

Thank you for taking time to review our service operation.  We truly appreciate your business here, the kind comments, [and] the 5 star review!  Hope you are having a great week!

Sincerely,

 

John O'Rourke

Parts and Service Director

231-759-5924

jorourke@bettenhonda.com

James S. on 12/12/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Prompt, courteous, exceptional value."
I've become accustomed to derogatory terms being used in casual conversation regarding dealerships, but have also found that my experiences at Betten Hyundai apparently do not reflect the norm, or the perception of it. I'm always pleasant surprised to receive prompt, courteous service at prices that are without fail more reasonable than competitors. They act as though they understand that return business, both large and small, depends on customer satisfaction. Well Done.
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 12/08/2017
Service Type: Maintenance
Review Created: 12/12/2017 12:15 PM
John O. at Betten Baker Hyundai responded on 12/13/2017

Thank you for taking time to review our service operation.  We truly appreciate your business here, the kind comments, [and] the 5 star review!  Hope you are having a great week!

Sincerely,

 

John O'Rourke

Parts and Service Director

231-759-5924

jorourke@bettenhonda.com

Michael S. on 12/11/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Good service"
I appreciated the quick service Betten provided. Unfortunately they are not located close to where I live for regular service however I will return to Betten whenever I need special Hyundai services.
Vehicle: 2012 Hyundai Santa Fe
Category: Service
Service Date: 11/17/2017
Service Type: Repair
Review Created: 12/11/2017 04:49 PM
John O. at Betten Baker Hyundai responded on 12/12/2017

Thank you for taking time to review our service operation.  We truly appreciate your business here, the kind comment, [and] the 5 star review!  Hope you have a great week!

Sincerely,

 

John O'Rourke

Parts and Service Director

231-759-5924

jorourke@bettenhonda.com

Verified Customer on 12/10/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service"
Great, timely service!
Vehicle: 2014 Hyundai Sonata
Category: Service
Service Date: 12/04/2017
Service Type: Repair
Review Created: 12/10/2017 04:32 PM
John O. at Betten Baker Hyundai responded on 12/11/2017

Thank you for taking time to review our service operation.  We truly appreciate your business here, the kind comment, [and] the 5 star review!  Hope you have a great week!

Sincerely,

 

John O'Rourke

Parts and Service Director

231-759-5924

jorourke@bettenhonda.com

Gregory H. on 12/10/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service"
Great service and very friendly service
Vehicle: 2015 Hyundai Santa Fe S
Category: Service
Service Date: 12/05/2017
Service Type: Maintenance
Review Created: 12/10/2017 06:47 AM
John O. at Betten Baker Hyundai responded on 12/11/2017

Thank you for taking time to review our service operation.  We truly appreciate your business here, the kind comment, [and] the 5 star review!  Hope you have a great week!

Sincerely,

 

John O'Rourke

Parts and Service Director

231-759-5924

jorourke@bettenhonda.com

Rosemary W. on 12/07/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Easy to get into"
Very timely
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 12/04/2017
Service Type: Repair
Review Created: 12/07/2017 02:47 PM
John O. at Betten Baker Hyundai responded on 12/11/2017

Thank you for taking time to review our service operation.  We truly appreciate your business here, the kind comment, [and] the 5 star review!  Hope you have a great week!

Sincerely,

 

John O'Rourke

Parts and Service Director

231-759-5924

jorourke@bettenhonda.com

Bonita M. ReScore Review on 12/06/2017
ReScore
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Original
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
Recommended? Yes
Surecritic checkman logo Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"First service revised"
After phone conversation, all seems ok
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 11/30/2017
Service Type: Repair
Review Created: 12/05/2017 02:55 AM

Recommended badge inactive Recommended
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
"First service"
Not happy about service not performed now I'll need to spend more time again to get the correct service
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 11/30/2017
Service Type: Repair
Review Created: 12/05/2017 02:55 AM
John O. at Betten Baker Hyundai responded on 12/06/2017

Thank you for taking the time to review our service operation.  I was disappointed to see we did not earn your 5 star rating.  Anything less than your 100% satisfaction is a reflection on all of us here at Betten-Baker Hyundai [and] with Hyundai America.  I know you have already talked with our Hyundai service advisor and hopefully this matter is cleared up now.  I will be sending a re-score request.  Feel free to e-mail or call me anytime about anything.

 

John O'Rourke

Parts and Service Director

231-759-5811

jorourke@bettenhonda.com

John O. at Betten Baker Hyundai responded on 12/06/2017

Thank you.  Appreciate the quick response.  Hope you are having a great week!

John O'Rourke
Parts and Service Director
231-759-5924

Verified Customer on 12/04/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"I have yet to have a bad experience there."
The staff are nice polite and friendly . They appear to always have time for me. So far I love my car. I have only had it a little over a year. There are some aspects of it I am unable to use but I fear that is me not it.
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 11/30/2017
Service Type: Maintenance
Review Created: 12/04/2017 06:42 PM
John O. at Betten Baker Hyundai responded on 12/05/2017

Thank you for taking the time to review our service operation.  I was disappointed to see we did not earn your 5 star rating.  Anything less than your 100% satisfaction is a reflection on all of us here at Betten-Baker Hyundai [and] with Hyundai America.  If there is anything specific you could comment on that would help us improve, I would really like to know.  Customer feedback is very important to me.  Feel free to e-mail or call me anytime.

 

John O'Rourke

Parts and Service Director

231-759-5811

jorourke@bettenhonda.com

Verified Customer on 12/04/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Oil change and tire rotation"
They were ready when I arrived, the work was done in a timely manner and there was nothing else that needed to be done.
Vehicle: 2013 Hyundai Elantra Gt
Category: Service
Service Date: 11/29/2017
Service Type: Maintenance
Review Created: 12/04/2017 01:34 PM
John O. at Betten Baker Hyundai responded on 12/05/2017

Thank you for taking time to review our service operation.  We truly appreciate your business here, the kind comment, [and] the 5 star review!  Hope you are having a great week!

Sincerely,

 

John O'Rourke

Parts and Service Director

231-759-5924

jorourke@bettenhonda.com

Linda A. on 12/02/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service You Can Trust"
I always take my Hyundai to Betten Baker Hyundai because I can be assured that my car will receive the best and most experienced service. Trust is what makes me keep coming back!
Vehicle: 2011 Hyundai Tucson
Category: Service
Service Date: 11/28/2017
Service Type: Maintenance
Review Created: 12/02/2017 05:31 PM
John O. at Betten Baker Hyundai responded on 12/04/2017

Thank you for taking time to review our service operation.  We truly appreciate your business here, the kind comments, [and] the 5 star review!  Hope you have a great week!

Sincerely,

 

John O'Rourke

Parts and Service Director

231-759-5924

jorourke@bettenhonda.com

William B. on 11/27/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service"
We had no appointment but they were able to fit us in
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 11/22/2017
Service Type: Repair
Review Created: 11/27/2017 07:45 PM
John O. at Betten Baker Hyundai responded on 11/28/2017

Thank you for taking time to review our service operation.  We truly appreciate your business here, the kind comments, [and] the 5 star review!  Hope you have a great week!

Sincerely,

 

John O'Rourke

Parts and Service Director

231-759-5924

jorourke@bettenhonda.com

Lynne W. on 11/27/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"service"
Great service and customer service.
Vehicle: 2012 Hyundai Santa Fe
Category: Service
Service Date: 11/17/2017
Service Type: Maintenance
Review Created: 11/27/2017 12:25 PM
John O. at Betten Baker Hyundai responded on 11/28/2017

Thank you for taking time to review our service operation.  We truly appreciate your business here, the kind comments, [and] the 5 star review!  Hope you have a great week!

Sincerely,

 

John O'Rourke

Parts and Service Director

231-759-5924

jorourke@bettenhonda.com

Verified Customer on 11/26/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Always friendly"
The service department is always helpful and friendly at Betten Baker Hyundai.
Vehicle: 2017 Hyundai Santa Fe
Category: Service
Service Date: 11/22/2017
Service Type: Maintenance
Review Created: 11/26/2017 07:19 AM
John O. at Betten Baker Hyundai responded on 11/27/2017

Thank you for taking time to review our service operation.  We truly appreciate your business here, the kind comment, [and] the 5 star review!  Hope you  have a great week!

Sincerely,

 

John O'Rourke

Parts and Service Director

231-759-5924

jorourke@bettenhonda.com

Daniel B. on 11/21/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"EXCELLENCE "
top notch, as always!!
Vehicle: 2009 Hyundai Elantra To
Category: Service
Service Date: 11/17/2017
Service Type: Maintenance
Review Created: 11/21/2017 12:10 PM
John O. at Betten Baker Hyundai responded on 11/22/2017

Thank you for taking time to review our service operation.  We truly appreciate your business here, the kind comment, [and] the 5 star review!  Hope you have a great Thanksgiving!

Sincerely,

 

John O'Rourke

Parts and Service Director

231-759-5924

jorourke@bettenhonda.com

Lauren D. on 11/20/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service "
Betten Baker Hyundai provides quality service at low prices and in a timely manner. Very dependable.
Vehicle: 2012 Hyundai Accent
Category: Service
Service Date: 11/14/2017
Service Type: Maintenance
Review Created: 11/20/2017 06:57 PM
John O. at Betten Baker Hyundai responded on 11/21/2017

Thank you for taking time to review our service operation.  We truly appreciate your business here, the kind comments, [and] the 5 star review!  Hope you have a great week!

Sincerely,

 

John O'Rourke

Parts and Service Director

231-759-5924

jorourke@bettenhonda.com

Roxanne C. on 11/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"The entire staff is wonderful and the service is great!"
The entire staff is extremely helpful and the service is great!
Vehicle: 2012 Hyundai Elantra
Category: Service
Service Date: 11/15/2017
Service Type: Maintenance
Review Created: 11/19/2017 02:36 PM
John O. at Betten Baker Hyundai responded on 11/20/2017

Thank you for taking time to review our service operation.  We truly appreciate your business here, the kind comments, [and] the 5 star review!  Hope you  have a great week!

Sincerely,

 

John O'Rourke

Parts and Service Director

231-759-5924

jorourke@bettenhonda.com

PAUL K. on 11/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service "
Prompt courteous service
Vehicle: 2016 Hyundai Azera
Category: Service
Service Date: 11/10/2017
Service Type: Maintenance
Review Created: 11/18/2017 03:47 AM
John O. at Betten Baker Hyundai responded on 11/20/2017

Thank you for taking time to review our service operation.  We truly appreciate your business here, the kind comment, [and] the 5 star review!  Hope you  have a great week!

Sincerely,

 

John O'Rourke

Parts and Service Director

231-759-5924

jorourke@bettenhonda.com

Carol P. on 11/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"EXCELLENT DEALERSHIP"
PROFESSIONAL AND COURTEOUS SERVICE. AWESOME STAFF!!
Vehicle: 2016 Hyundai Tucson
Category: Service
Service Date: 11/14/2017
Service Type: Maintenance
Review Created: 11/17/2017 06:44 PM
John O. at Betten Baker Hyundai responded on 11/20/2017

Thank you for taking time to review our service operation.  We truly appreciate your business here, the kind comments, [and] the 5 star review!  Hope you  have a great week!

Sincerely,

 

John O'Rourke

Parts and Service Director

231-759-5924

jorourke@bettenhonda.com

Anna K. on 11/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Timely"
They went above and beyond at this visit. My mom had went in to surgery so I was in a hurry. They did my oil change and rotated my tires in less than 20 mins so that I could get back to the hospital. Couldn't ask for more!
Vehicle: 2013 Hyundai Accent
Category: Service
Service Date: 11/10/2017
Service Type: Maintenance
Review Created: 11/15/2017 03:55 AM
John O. at Betten Baker Hyundai responded on 11/15/2017

Thank you for taking time to review our service operation.  We truly appreciate your business here, the kind comment, [and] the 5 star review!  Hope you are having a great week!

Sincerely,

 

John O'Rourke

Parts and Service Director

231-759-5924

jorourke@bettenhonda.com

Displaying Review 1 - 20 of 421 in total