Overview

Overall Rating 4.77/5Overall Rating 4.77/5Overall Rating 4.77/5Overall Rating 4.77/5rating 4.77

576 Reviews

ReScore Reviews™ (5)

ReScore
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5rating 4.0
Original
Overall Rating 1.8/5rating 1.8rating 1.8rating 1.8rating 1.8
96% Would Recommend
100% Business Response
Latest Review 2 days ago

Reviews


JL
Jack L.
Whitehall, MI
2017 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/19/2018 Category: Service
Fast service today.
In and out in about 30 minutes with oil change, car wash and fuel additive.

Verified Customer
Muskegon, MI
2013 Hyundai Sonata Hyb
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/16/2018 Category: Service
location and friendliness of service
Although it took longer than expected, I still think the service is excellent.
John O., Parts and Service Director from Betten Baker Hyundai responded on 10/17/2018

Thank you for taking the time to review our service operation. I was disappointed to see we did not earn your 5 star rating. Anything less than your 100% satisfaction is a reflection on all of us here at Betten Baker Hyundai [and] with Hyundai America.

I agree with you that the oil change service, free inspection and free vehicle wash should not take over an hour.  I sincerely apologize for the inconvenience of the hour plus long wait.  If they were backed up that afternoon, you should have been made aware of the delay.  Thank you for the feedback, feel free to e-mail or call me anytime.

Sincerely,

John O'Rourke
Parts and Service Director
231-759-5924
jorourke@bettenhonda.com

DK
David K.
Muskegon, MI
2018 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/15/2018 Category: Service
Good value
Good value with vehicle. Can't beat the warranty. Also just received first oil change. Pleasant service. Hopefully everything in this review remains the same throughout the next few years.
John O., Parts and Service Director from Betten Baker Hyundai responded on 10/16/2018

Thank you for taking time to review our Hyundai Service operation. We truly appreciate your business here, the kind comments, [and] the 5 star review! Hope you have a great week!

Sincerely,

John O'Rourke
Parts and Service Director
231-759-5924
jorourke@bettenhonda.com

Verified Customer
Fountain, MI
2015 Hyundai Elantra
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
10/13/2018 Category: Service
Frustrated with unnecessary noise after oil change.
My bottom plastic Shield needs to be replaced
John O., Parts and Service Director from Betten Baker Hyundai responded on 10/15/2018

Thank you for taking the time to review our service operation. I was disappointed to see we did not earn your 5 star rating. Anything less than your 100% satisfaction is a reflection on all of us here at Betten Baker Hyundai [and] with Hyundai America.

I had a positive discussion regarding your noise today and hopefully there will be a time soon when we can look into this shield/noise issue further.

Sincerely,

John O'Rourke
Parts and Service Director
231-759-5924
jorourke@bettenhonda.com

BC
Bruce C.
Muskegon, MI
2011 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/12/2018 Category: Service
Excellent Communication
Spencer answered the phone to set up appointment, greeted me when I dropped off my Sonata and keptme informed throughout the day. He's an asset to your company
John O., Parts and Service Director from Betten Baker Hyundai responded on 10/15/2018

Thank you for taking time to review our Hyundai Service operation. We truly appreciate your business here, the kind comments for Spencer, [and] the 5 star review! Hope you have a great week!

Sincerely,

John O'Rourke
Parts and Service Director
231-759-5924
jorourke@bettenhonda.com

DS
Dirk S.
Grand Haven, MI
2018 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/10/2018 Category: Service
Great efficient service
In and out quickly and a job well done. The free car wash a nice touch, especially come winter time.
John O., Parts and Service Director from Betten Baker Hyundai responded on 10/11/2018

Thank you for taking time to review our Hyundai Service operation. We truly appreciate your business here, the kind comments,[and] the 5 star review! Hope you are having a great week!

Sincerely,

John O'Rourke
Parts and Service Director
231-759-5924
jorourke@bettenhonda.com

JA
James A.
Ludington, MI
2017 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/09/2018 Category: Service
service
excellent(sp) service!!!
John O., Parts and Service Director from Betten Baker Hyundai responded on 10/10/2018

Thank you for taking time to review our Hyundai Service operation. We truly appreciate your business here, the kind comment, [and] the 5 star review! Hope you are having a great week!

Sincerely,

John O'Rourke
Parts and Service Director
231-759-5924
jorourke@bettenhonda.com

MC
Mary C.
Muskegon, MI
2017 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/08/2018 Category: Service
Great Service
Fast and efficient
John O., Parts and Service Director from Betten Baker Hyundai responded on 10/09/2018

Thank you for taking time to review our Hyundai Service operation. We truly appreciate your business here, the kind comment, [and] the 5 star review! Hope you have a great week!

Sincerely,

John O'Rourke
Parts and Service Director
231-759-5924
jorourke@bettenhonda.com

JP
James P.
Muskegon, MI
2014 Hyundai Sonata Hyb
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/02/2018 Category: Service
what?
none
John O., Parts and Service Director from Betten Baker Hyundai responded on 10/03/2018

Thank you for taking time to review our Hyundai Service operation. We truly appreciate your business here, [and] the 5 star review! Hope you are having a great week!

Sincerely,

John O'Rourke
Parts and Service Director
231-759-5924
jorourke@bettenhonda.com

LR
Lisa R.
Spring Lake, MI
2017 Hyundai Santa Fe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/02/2018 Category: Service
They definitely put the customer first.
Every time we have entered Betten Baker Hyundai for anything , we are assisted right away. There is no question too small that they will not efficiently answer. And no issue too big for them to handle. I’m thankful each time I go there for anything.
John O., Parts and Service Director from Betten Baker Hyundai responded on 10/03/2018

Thank you for taking time to review our Hyundai Service operation. We truly appreciate your business here, the kind comments, [and] the 5 star review! Hope you are having a great week!

Sincerely,

John O'Rourke
Parts and Service Director
231-759-5924
jorourke@bettenhonda.com

AG
Alexandra G.
Spring Lake, MI
2016 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/01/2018 Category: Service
Great!
Great service! Fast, accurate, professional.
John O., Parts and Service Director from Betten Baker Hyundai responded on 10/02/2018

Thank you for taking time to review our Hyundai Service operation. We truly appreciate your business here, the kind comment, [and] the 5 star review! Hope you have a great week!

Sincerely,

John O'Rourke
Parts and Service Director
231-759-5924
jorourke@bettenhonda.com

DB
Darla B.
Muskegon, MI
2017 Hyundai Santa Fe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/30/2018 Category: Service
Efficient, friendly service!
Great, friendly service. Always smooth and seamless. Nice waiting area if needed.
John O., Parts and Service Director from Betten Baker Hyundai responded on 10/01/2018

Thank you for taking time to review our Hyundai Service operation. We truly appreciate your business here, the kind comment, [and] the 5 star review! Hope you have a great week!

Sincerely,

John O'Rourke
Parts and Service Director
231-759-5924
jorourke@bettenhonda.com

Verified Customer
White Cloud, MI
2017 Hyundai Santa Fe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/23/2018 Category: Service
Always great service
I'm always thankful for the friendly service from you guys!
John O., Parts and Service Director from Betten Baker Hyundai responded on 09/24/2018

Thank you for taking time to review our Hyundai Service operation. We truly appreciate your business here, the kind comments, [and] the 5 star review! Hope you have a great week!

Sincerely,



John O'Rourke
Parts and Service Director
231-759-5924
jorourke@bettenhonda.com

MB
Mary B.
Muskegon, MI
2016 Hyundai Elantra Gt
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/21/2018 Category: Service
Friendly and very efficient service.
I make my appointment online and they always know who I am and are ready for what I'm there for. Also, I have stopped by with minor questions without an appointment and they have been very helpful.
John O., Parts and Service Director from Betten Baker Hyundai responded on 09/24/2018

Thank you for taking time to review our Hyundai Service operation. We truly appreciate your business here, the kind comments, [and] the 5 star review! Hope you have a great week!

Sincerely,



John O'Rourke
Parts and Service Director
231-759-5924
jorourke@bettenhonda.com


RE
Ronda E.
Grand Haven, MI
2015 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/14/2018 Category: Service
Excellent
Very efficient and prompt and professional service
John O., Parts and Service Director from Betten Baker Hyundai responded on 09/17/2018

Thank you for taking time to review our Hyundai Service operation. We truly appreciate your business here, the kind comment, [and] the 5 star review! Hope you have a great week!

Sincerely,

John O'Rourke
Parts and Service Director
231-759-5924
jorourke@bettenhonda.com

DL
David L.
Muskegon, MI
2017 Hyundai Santa Fe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/14/2018 Category: Service
Oil Change
Always great service! Thank you!
John O., Parts and Service Director from Betten Baker Hyundai responded on 09/17/2018

Thank you for taking time to review our Hyundai Service operation. We truly appreciate your business here, the kind comment, [and] the 5 star review! Hope you have a great week!

Sincerely,

John O'Rourke
Parts and Service Director
231-759-5924
jorourke@bettenhonda.com

TF
Trisha F.
Muskegon, MI
2017 Hyundai Tucson
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/14/2018 Category: Service
Good
They do a good job
John O., Parts and Service Director from Betten Baker Hyundai responded on 09/17/2018

Thank you for taking the time to review our service operation. I was disappointed to see we did not earn your 5 star rating. Anything less than your 100% satisfaction is a reflection on all of us here at Betten Baker Hyundai [and] with Hyundai America. 

If there is anything you could comment on that would help us improve, I would really like to know. Customer feedback is very important to me. Feel free to e-mail or call me anytime.

Sincerely,

John O'Rourke
Parts and Service Director
231-759-5924
jorourke@bettenhonda.com

DR
Darlene R.
Muskegon, MI
2017 Hyundai Santa Fe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/13/2018 Category: Service
Great customer service
Great customer service
John O., Parts and Service Director from Betten Baker Hyundai responded on 09/14/2018

Thank you for taking time to review our Hyundai Service operation. We truly appreciate your business here, the kind comment, [and] the 5 star review! Hope you have a great weekend!

Sincerely,

John O'Rourke
Parts and Service Director
231-759-5924
jorourke@bettenhonda.com

AP
Alex P.
Muskegon, MI
2018 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/13/2018 Category: Service
Hyundai Experience
Sales process was great with Chris and Robb. Spencer has been great in the service department. We are very satisfied customers.
John O., Parts and Service Director from Betten Baker Hyundai responded on 09/14/2018

Thank you for taking time to review our Hyundai Service operation. We truly appreciate your business here, the kind comment, [and] the 5 star review! Hope you have a great weekend!

Sincerely,

John O'Rourke
Parts and Service Director
231-759-5924
jorourke@bettenhonda.com

LW
Linda W.
Fruitport, MI
2014 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/12/2018 Category: Service
Oil change
Service was great! Short wait time and very pleasant experience!
John O., Parts and Service Director from Betten Baker Hyundai responded on 09/13/2018

Thank you for taking time to review our Hyundai Service operation. We truly appreciate your business here, the kind comment, [and] the 5 star review! Hope you are having a great week!

Sincerely,

John O'Rourke
Parts and Service Director
231-759-5924
jorourke@bettenhonda.com