Betten Baker Hyundai


Overall Rating 4.76/5Overall Rating 4.76/5Overall Rating 4.76/5Overall Rating 4.76/5rating 4.76

390 Reviews

ReScore Reviews™ (3)

ReScore
Overall Rating 4.33333/5Overall Rating 4.33333/5Overall Rating 4.33333/5Overall Rating 4.33333/5rating 4.33333
Original
Overall Rating 1.66667/5rating 1.66667rating 1.66667rating 1.66667rating 1.66667
97% Would Recommend
100% Business Response
Latest Review 2 days ago
Verified Customer on 10/19/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"What You Expect From A car dealer today"
Great to have first service free.but it is along distance to go for me.
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 10/12/2017
Service Type: Maintenance
Review Created: 10/19/2017 07:33 PM
John O. at Betten Baker Hyundai responded on 10/20/2017

Thank you for taking the time to review our service operation.  I was disappointed to see we did not earn your 5 star rating.  Anything less than your 100% satisfaction is a reflection on all of us here at Betten-Baker Hyundai [and] with Hyundai America.  If there is anything specific you could comment on that would help us improve, I would really like to know.  Customer feedback is very important to me.  Feel free to e-mail or call me anytime.

 

John O'Rourke

Parts and Service Director

231-759-5811

jorourke@bettenhonda.com

Ruthanne S. on 10/16/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Friendly and fast service"
I needed an oil change and they were able to get me in even with their tight schedule
Vehicle: 2016 Hyundai Santa Fe S
Category: Service
Service Date: 10/10/2017
Service Type: Maintenance
Review Created: 10/16/2017 06:19 PM
John O. at Betten Baker Hyundai responded on 10/17/2017

Thank you for taking time to review our service operation.  We truly appreciate your business here, the kind comments, [and] the 5 star review!  Hope you have a great week!

Sincerely,

 

John O'Rourke

Parts and Service Director

231-759-5924

jorourke@bettenhonda.com

John W. on 10/11/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"The service"
The staff is awesome
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 10/09/2017
Service Type: Maintenance
Review Created: 10/11/2017 10:15 AM
John O. at Betten Baker Hyundai responded on 10/12/2017

Thank you for taking time to review our service operation.  We truly appreciate your business here, the kind comment, [and] the 5 star review!  Hope you are having a great week!

Sincerely,

 

John O'Rourke

Parts and Service Director

231-759-5924

jorourke@bettenhonda.com

Bradley D. on 10/10/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Broken seat part"
Part was received in 1 day and no labor was charged to replace the part
Vehicle: 2016 Hyundai Sonata
Category: Service
Service Date: 10/06/2017
Service Type: Maintenance
Review Created: 10/10/2017 03:36 PM
John O. at Betten Baker Hyundai responded on 10/11/2017

Thank you for taking time to review our service operation.  We truly appreciate your business here, the kind comment, [and] the 5 star review!  Hope you are having a great week!

Sincerely,

 

John O'Rourke

Parts and Service Director

231-759-5924

jorourke@bettenhonda.com

DONALD K. on 10/10/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"The staff"
Always a good stop. Enjoy chatting with Spencer and Raven. The coffee is good, too.
Vehicle: 2013 Hyundai Azera
Category: Service
Service Date: 10/04/2017
Service Type: Maintenance
Review Created: 10/10/2017 03:07 AM
John O. at Betten Baker Hyundai responded on 10/10/2017

Thank you for taking time to review our service operation.  We truly appreciate your business here, the kind comments, [and] the 5 star review!  Hope you have a great week!

Sincerely,

 

John O'Rourke

Parts and Service Director

231-759-5924

jorourke@bettenhonda.com

Verified Customer on 10/07/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Online scheduling "
The online scheduling needs improvement as well as promptness of returning phone calls
Vehicle: 2010 Hyundai Santa Fe
Category: Service
Service Date: 10/02/2017
Service Type: Maintenance
Review Created: 10/07/2017 04:52 PM
John O. at Betten Baker Hyundai responded on 10/09/2017

Thank you for taking the time to review our service operation.  I was disappointed to see we did not earn your 5 star rating.  Anything less than your 100% satisfaction is a reflection on all of us here at Betten-Baker Hyundai [and] with Hyundai America.  We have noted your suggestions and will try to implement better procedures. If there is anything else you could comment on that would help us improve, I would really like to know.  Customer feedback is very important to me.  Feel free to e-mail or call me anytime.

 

John O'Rourke

Parts and Service Director

231-759-5811

jorourke@bettenhonda.com

Verified Customer on 10/05/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service"
Excellent service and staff. Best work and staff I’ve dealt with at any dealership.
Vehicle: 2016 Hyundai Tucson
Category: Service
Service Date: 10/02/2017
Service Type: Maintenance
Review Created: 10/05/2017 08:02 PM
John O. at Betten Baker Hyundai responded on 10/06/2017

Thank you for taking time to review our service operation.  We truly appreciate your business here, the kind comment, [and] the 5 star review!  Hope you have a great weekend!

Sincerely,

 

John O'Rourke

Parts and Service Director

231-759-5924

jorourke@bettenhonda.com

Alan S. on 10/04/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
" Friendly excellent service "
Excellent service department. Spencer doesn’t outstanding job
Vehicle: 2011 Hyundai Genesis
Category: Service
Service Date: 10/02/2017
Service Type: Maintenance
Review Created: 10/04/2017 01:18 PM
John O. at Betten Baker Hyundai responded on 10/05/2017

Thank you for taking time to review our service operation.  We truly appreciate your business here, the kind comment, [and] the 5 star review!  Hope you are having a great week!

Sincerely,

 

John O'Rourke

Parts and Service Director

231-759-5924

jorourke@bettenhonda.com

David J. on 10/04/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"i don't mind coming to this dealership for service. They treat one right!"
Always treated with respect and courtesy.
Vehicle: 2013 Hyundai Elantra Gt
Category: Service
Service Date: 10/02/2017
Service Type: Repair
Review Created: 10/04/2017 10:46 AM
John O. at Betten Baker Hyundai responded on 10/05/2017

Thank you for taking time to review our service operation.  We truly appreciate your business here, the kind comment, [and] the 5 star review!  Hope you are having a great week!

Sincerely,

 

John O'Rourke

Parts and Service Director

231-759-5924

jorourke@bettenhonda.com

Sharon J. on 10/03/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Awesome people"
Love the cleanliness and customer service
Vehicle: 2004 Hyundai Santa Fe
Category: Service
Service Date: 09/29/2017
Service Type: Maintenance
Review Created: 10/03/2017 08:03 PM
John O. at Betten Baker Hyundai responded on 10/04/2017

Thank you for taking time to review our service operation.  We truly appreciate your business here, the kind comment, [and] the 5 star review!  Hope you are having a great week!

Sincerely,

 

John O'Rourke

Parts and Service Director

231-759-5924

jorourke@bettenhonda.com

Thomas H. on 10/03/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"they care abput me and my car"
they look out for me and my car always there to help me yes
Vehicle: 2016 Hyundai Veloster
Category: Service
Service Date: 09/27/2017
Service Type: Repair
Review Created: 10/03/2017 06:45 PM
John O. at Betten Baker Hyundai responded on 10/04/2017

Thank you for taking time to review our service operation.  We truly appreciate your business here, the kind comment, [and] the 5 star review!  Hope you are having a great week!

Sincerely,

 

John O'Rourke

Parts and Service Director

231-759-5924

jorourke@bettenhonda.com

Tonya B. on 09/29/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Customer service is not taken lightly"
I was very pleased with how quickly I was in and back out again.
Vehicle: 2012 Hyundai Accent
Category: Service
Service Date: 09/27/2017
Service Type: Maintenance
Review Created: 09/29/2017 10:40 AM
John O. at Betten Baker Hyundai responded on 10/02/2017

Thank you for taking time to review our service operation.  We truly appreciate your business here, the kind comment, [and] the 5 star review!  Hope you have a great week!

Sincerely,

 

John O'Rourke

Parts and Service Director

231-759-5924

jorourke@bettenhonda.com

Tammy R. on 09/28/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Friendly Service"
I'm always greeted with a friendly smile and a hello. Treated like a good neighbor more than a customer. Was kept updated during my service. Routine oil change and tire-rotation took over an hour but only one tech on duty.
Vehicle: 2017 Hyundai Tucson
Category: Service
Service Date: 09/25/2017
Service Type: Maintenance
Review Created: 09/28/2017 11:23 AM
John O. at Betten Baker Hyundai responded on 09/29/2017

Thank you for taking the time to review our service operation.  I was disappointed to see we did not earn your 5 star rating.  Anything less than your 100% satisfaction is a reflection on all of us here at Betten-Baker Hyundai [and] with Hyundai America. I apologize for the length of time it took us to complete your service visit. If there is anything else you could comment on that would help us improve, I would really like to know.  Customer feedback is very important to me.  Feel free to e-mail or call me anytime.

Have a great weekend!

 

John O'Rourke

Parts and Service Director

231-759-5811

jorourke@bettenhonda.com

David G. on 09/26/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"My 2015 sonata"
I always feel confident that my car is well taken care of and I do appreciate the car wash. And I enjoyed my shuttle to work by a very pleasant older gentleman named Jeff I think.
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 09/22/2017
Service Type: Repair
Review Created: 09/26/2017 06:54 PM
John O. at Betten Baker Hyundai responded on 09/27/2017

Thank you for taking time to review our service operation.  We truly appreciate your business here, the kind comment, [and] the 5 star review!  Hope you are having a great week!

Sincerely,

 

John O'Rourke

Parts and Service Director

231-759-5924

jorourke@bettenhonda.com

Amanda A. on 09/22/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great job!"
Great service!
Vehicle: 2014 Hyundai Sonata Hyb
Category: Service
Service Date: 09/20/2017
Service Type: Maintenance
Review Created: 09/22/2017 12:35 PM
John O. at Betten Baker Hyundai responded on 09/25/2017

Thank you for taking time to review our service operation.  We truly appreciate your business here, the kind comment, [and] the 5 star review!  Hope you have a great week!

Sincerely,

 

John O'Rourke

Parts and Service Director

231-759-5924

jorourke@bettenhonda.com

Verified Customer on 09/21/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Service"
The service is always great here. Had a really nice loaner car to drive while my car was being worked on.
Vehicle: 2008 Hyundai Accent
Category: Service
Service Date: 09/11/2017
Service Type: Repair
Review Created: 09/21/2017 12:13 PM
John O. at Betten Baker Hyundai responded on 09/22/2017

Thank you for taking time to review our service operation.  We truly appreciate your business here, the kind comment, [and] the 5 star review!  Hope you have a great weekend!

Sincerely,

 

John O'Rourke

Parts and Service Director

231-759-5924

jorourke@bettenhonda.com

Vera N. on 09/21/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent service!"
Always excellent service, makes me feel comfortable bringing my vehicle in for service.
Vehicle: 2012 Hyundai Genesis
Category: Service
Service Date: 09/19/2017
Service Type: Maintenance
Review Created: 09/21/2017 10:51 AM
John O. at Betten Baker Hyundai responded on 09/22/2017

Thank you for taking time to review our service operation.  We truly appreciate your business here, the kind comment, [and] the 5 star review!  Hope you have a great weekend!

Sincerely,

 

John O'Rourke

Parts and Service Director

231-759-5924

jorourke@bettenhonda.com

John M. ReScore Review on 09/12/2017
ReScore
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
Original
Overall Rating 1/5rating 1rating 1rating 1rating 1
Recommended? Yes
Surecritic checkman logo Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Fixed Issue"
Information added to computer by service head.
Vehicle: 2013 Hyundai Sonata Hyb
Category: Service
Service Date: 09/06/2017
Service Type: Maintenance
Review Created: 09/11/2017 06:16 PM

Recommended badge inactive Recommended
Overall Rating 1/5rating 1rating 1rating 1rating 1
"Unaware and unhelpful"
The service manager was completely clueless the car had a 100,000 10 year bumper to bumper extended warranty from Hyundai and was not interested in calling about coverage. I was told I should look into it. Then I was charged for diagnosing the shimmy in my front end.
Vehicle: 2013 Hyundai Sonata Hyb
Category: Service
Service Date: 09/06/2017
Service Type: Maintenance
Review Created: 09/11/2017 06:16 PM
John O. at Betten Baker Hyundai responded on 09/12/2017

Thank you for calling me back this morning.  We will get the extended warranty information into our service system hopefully today.

John O'Rourke
Parts and Service Director
231-759-5924

John O. at Betten Baker Hyundai responded on 09/13/2017

Thank you again for getting back with me so quickly.  It made it easier to resolve the issue.  We appreciate you taking the time to re-evaluate our parts and service team.

Sincerely,

John O'Rourke
Parts and Service Director
231-759-5924
jorourke@bettenhonda.com

Jack L. on 09/11/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Quality service"
I have had all the service on my 2013 Sonata done here and recently purchased a Santa Fe there. I have always been treated professionally and fairly.
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 09/07/2017
Service Type: Repair
Review Created: 09/11/2017 03:42 PM
John O. at Betten Baker Hyundai responded on 09/12/2017

Thank you for taking time to review our service operation.  We truly appreciate your business here, the kind comment, [and] the 5 star review!  Hope you have a great week!

Sincerely,

 

John O'Rourke

Parts and Service Director

231-759-5924

jorourke@bettenhonda.com

Bernard C. on 09/10/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"people"
very good
Vehicle: 2014 Hyundai Sonata
Category: Service
Service Date: 09/05/2017
Service Type: Repair
Review Created: 09/10/2017 05:24 PM
John O. at Betten Baker Hyundai responded on 09/11/2017

Thank you for taking time to review our service operation.  We truly appreciate your business here, the kind comment, [and] the 5 star review!  Hope you have a great week!

Sincerely,

 

John O'Rourke

Parts and Service Director

231-759-5924

jorourke@bettenhonda.com

Displaying Review 1 - 20 of 390 in total