Spencer runs a great service department. He is polite and professional... a likable sort. His department runs on time and gets you out the door with a job well done. I appreciate the 10 bucks off for buying the car there as well. Car wash is a nice benefit. I got a full service oil change and tire rotation cheaper than the guys across the street will charge to just change my oil.

Recommended

JOHN O. from Betten Baker Hyundai responded on 08/15/2018

Thank you for taking time to review our Hyundai Service operation. We truly appreciate your business here, the kind comments, [and] the 5 star review! Hope you are having a great week!

Sincerely,

John O'Rourke

Parts and Service Director

231-759-5924

jorourke@bettenhonda.com

Stefanie W.

Rockford, MI

2013 Hyundai Veloster

Verified

08/13/2018 Category: Service

nice ppl - explain everything -very Trustworthy

xxoo

Recommended

JOHN O. from Betten Baker Hyundai responded on 08/14/2018

Thank you for taking time to review our Hyundai Service operation. We truly appreciate your business here, the kind comment, [and] the 5 star review! Hope you have a great week!

Sincerely,

John O'Rourke

Parts and Service Director

231-759-5924

jorourke@bettenhonda.com

Verified Customer

Spring Lake, MI

2017 Hyundai Ioniq Hybr

Verified

08/11/2018 Category: Service

efficient

Got me in and out. Did a recall repair as well.

Recommended

JOHN O. from Betten Baker Hyundai responded on 08/13/2018

John M.

Spring Lake, MI

2014 Hyundai Santa Fe

Verified

08/11/2018 Category: Service

Always excellent!

I've come to expect excellent service and I've never been disappointed!

Recommended

JOHN O. from Betten Baker Hyundai responded on 08/13/2018

Zachary R.

Spring Lake, MI

2018 Hyundai Kona

Verified

08/09/2018 Category: Service

Knowledge and professionalism

Spencer was great.

Recommended

JOHN O. from Betten Baker Hyundai responded on 08/09/2018

Thank you for taking time to review our Hyundai Service operation. We truly appreciate your business here, the kind comment, [and] the 5 star review! Hope you are having a great week!

Sincerely,

John O'Rourke

Parts and Service Director

231-759-5924

jorourke@bettenhonda.com

Jaennette B.

Spring Lake, MI

2014 Hyundai Elantra

Verified

08/07/2018 Category: Service

30,000 mile check up

Work was done as expected.

Recommended

JOHN O. from Betten Baker Hyundai responded on 08/08/2018

Thank you for taking the time to review our service operation. I was disappointed to see we did not earn your 5 star rating. Anything less than your 100% satisfaction is a reflection on all of us here at Betten Baker Hyundai [and] with Hyundai America. If there is anything you could comment on regarding not being kept updated and/or not going over the repairs and the inspection, I would really appreciate it. Customer feedback is very important to me. Feel free to e-mail or call me anytime.

John O'Rourke

Parts and Service Director

231-759-5924

jorourke@bettenhonda.com

Kim H.

Twin Lake, MI

2016 Hyundai Genesis

Verified

08/02/2018 Category: Service

KIM

TIMELY

Recommended

JOHN O. from Betten Baker Hyundai responded on 08/03/2018

Thank you for taking time to review our Hyundai Service operation. We truly appreciate your business here, the kind comment, [and] the 5 star review! Hope you have a great weekend!

Sincerely,

John O'Rourke

Parts and Service Director

231-759-5924

jorourke@bettenhonda.com

Alex P.

Muskegon, MI

2018 Hyundai Tucson

Verified

08/02/2018 Category: Service

Hyundai

Very pleased with the service department.

Recommended

JOHN O. from Betten Baker Hyundai responded on 08/03/2018

Suzanne V.

North Muskegon, MI

2017 Hyundai Santa Fe S

Verified

08/02/2018 Category: Service

Outstanding Service

I won't take my car to anyone else. Service is always timely, friendly and courteous. The service performed is outstanding and thoroughly explained.

Recommended

JOHN O. from Betten Baker Hyundai responded on 08/03/2018

Thank you for taking time to review our Hyundai Service operation. We truly appreciate your business here, the kind comments, [and] the 5 star review! Hope you have a great weekend!

Sincerely,

John O'Rourke

Parts and Service Director

231-759-5924

jorourke@bettenhonda.com

Harvey H.

Muskegon, MI

2011 Hyundai Elantra To

Verified

07/30/2018 Category: Service

Great service.

Brought in my 2011 Hyundai Elantra TSE for 82,500 mi. service. Completely no hassle appointment. Vehicle was in and out within the stated times. Multi point safety and maintenance check performed along wit a much needed was. I guess I just like my routine service routine. No drama, no surprises.

Recommended

JOHN O. from Betten Baker Hyundai responded on 07/31/2018

Thank you for taking time to review our Hyundai Service operation. We truly appreciate your business here, the kind comments, [and] the 5 star review! Hope you have a great week!

Sincerely,

John O'Rourke

Parts and Service Director

231-759-5924

jorourke@bettenhonda.com

Ira H.

Lakeland, FL

2018 Hyundai Santa Fe S

Verified

07/21/2018 Category: Service

Quick and easy scheduled maintenance.

Quick and easy scheduled maintenance. In quick and done in a reasonable amount of time.

Recommended

JOHN O. from Betten Baker Hyundai responded on 07/23/2018

Linda S.

Richmond, VA

2016 Hyundai Sonata

Verified

07/20/2018 Category: Service

Everything was great

I am visiting from out of state so I doubt I’ll be back for my next scheduled service. But when I’m back in Muskegon I will come here if my car needs servicing. The service dept was super efficient. Even asked me if I had a service plan from my hometown. The waiting room was comfortable.
I am very pleased with my Betten experience.

Recommended

JOHN O. from Betten Baker Hyundai responded on 07/23/2018

Verified Customer

White Cloud, MI

2017 Hyundai Santa Fe

Verified

07/19/2018 Category: Service

Always great service

I'm always very pleased with the service at Betten Baker Hyundai.

Recommended

JOHN O. from Betten Baker Hyundai responded on 07/20/2018

Verified Customer

Muskegon, MI

2016 Hyundai Sonata

Verified

07/16/2018 Category: Service

Great for the cr, not for the owner

I already wrote the comments in detail, explaining how great the car was serviced, how quickly I was in and out, but the waiting room, with absolutely no amenities, not even coffee, was very poor. The waiting area should be over the top for your existing customers so they will want to relax and enjoy the wait and get the service they deserve.

Recommended

JOHN O. from Betten Baker Hyundai responded on 07/17/2018

Thank you for taking the time to review our service operation. I was disappointed to see we did not earn your 5 star rating. Anything less than your 100% satisfaction is a reflection on all of us here at Betten Baker Hyundai [and] with Hyundai America.

I have seen the Subaru waiting area and it is very nice. I apologize for the coffee not being made, that should not happen even with the reduced staffing we have on Saturday morning. I'm happy we did the great job on your service, that is always our main focus here. Feel free to e-mail or call me anytime.

John O'Rourke

Parts and Service Director

231-759-5924

jorourke@bettenhonda.com

James P.

Muskegon, MI

2014 Hyundai Sonata Hyb

Verified

07/11/2018 Category: Service

service

always get good service

Recommended

JOHN O. from Betten Baker Hyundai responded on 07/12/2018

Thomas C.

Muskegon, MI

2014 Hyundai Santa Fe S

Verified

07/09/2018 Category: Service

Well done

Recommended

JOHN O. from Betten Baker Hyundai responded on 07/10/2018

Sharon J.

Muskegon, MI

2004 Hyundai Santa Fe

Verified

07/04/2018 Category: Service

Customer service

Love Raven and Spencer . They make you feel like part of the family

Recommended

JOHN O. from Betten Baker Hyundai responded on 07/05/2018

Jeff W.

Muskegon, MI

2013 Hyundai Sonata Hyb

Verified

06/29/2018 Category: Service

Always professional, punctual, and helpful

On a continual basis the service team goes above and beyond to provide professional, punctual, and quality service. Very fortunate to have such a team continuing to maintain my automobile .

Recommended

JOHN O. from Betten Baker Hyundai responded on 07/02/2018

Verified Customer

Fruitport, MI

2017 Hyundai Elantra

Verified

06/28/2018 Category: Service

Thanks!

You do a great job!

Recommended

JOHN O. from Betten Baker Hyundai responded on 06/29/2018

David L.

Muskegon, MI

2017 Hyundai Santa Fe

Verified

06/27/2018 Category: Service

Oil change Santa fe

Fast and excellent service. Tx!

Recommended

JOHN O. from Betten Baker Hyundai responded on 06/28/2018

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Location

Address

2477 Henry Street
Muskegon, MI 49441

(231) 759-5900

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http://www.bettenbakerhyundai.com/

About The service center at Betten Baker Hyundai is staffed with expert technicians who provide quality Hyundai repair and maintenance. The Betten Hyundai’s factory certified technicians are trained to ensure your Hyundai runs well for the road ahead.

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Vehicle Reviews

Betten Baker Hyundai

Overview

545 Reviews

ReScore Reviews™ (5)

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