Betten Baker Hyundai

The Saturday issue is on me and I sincerely apologize.  Yes, we are having some issues with enough people to cover and I'm trying to be open as many Saturday mornings as possible.  It is difficult to post something like that online, regardless, that is on me.  I am going to send back the 40.00 we charged for diagnosis.  It is the least I can do to try and help cover some of a wasted trip and some fuel expense.  I agree with you in theory about the engine issue but there is no warranty after 100,000 for an original owner and no extended warranty from Hyundai to cover an engine replacement.

Thank you for taking time to review our Hyundai Service operation. We truly appreciate your business here, the nice comments, [and] the 5 star review you gave us!

Sincerely,

Thank you for taking time to review our Hyundai Service operation. We truly appreciate your business here, the kind comments, [and] the 5 star review you gave us!

Sincerely,

Thank you for taking time to review our Hyundai Service operation. We truly appreciate your business here, [and] the 5 star review you gave us!

Sincerely,

Thank you for taking time to review our Hyundai Service operation. We truly appreciate your business here, [and] the 5 star review you gave us!

Sincerely,

Thank you for taking time to review our Hyundai Service operation. We truly appreciate your business here, the kind comments, [and] the 5 star review you gave us!

Sincerely,

Thank you for taking the time to review our service operation. I was disappointed to see we did not earn your 5 star rating. Anything less than your 100% satisfaction is a reflection on all of us here at Betten Baker Hyundai service.

I have been unable to contact you by phone.  Please call me at 231-759-5811 or 231-759-5924. 

Thank you for taking time to review our Hyundai Service operation. We truly appreciate your business here, the kind comments, [and] the 5 star review you gave us!

Sincerely,

Thank you for taking time to review our Hyundai Service operation. We truly appreciate your business here, the kind comments, [and] the 5 star review you gave us!

Sincerely,

Thank you for taking time to review our Hyundai Service operation. We truly appreciate your business here, the kind comments, [and] the 5 star review you gave us!

Sincerely,

Thank you for taking the time to review our service operation. I was disappointed to see we did not earn your 5 star rating. Anything less than your 100% satisfaction is a reflection on all of us here at Betten Baker Hyundai [and] with Hyundai America. 

I was aware of your vehicle being in the shop for the sublet mechanical portions of the accident repairs.  I was frankly surprised the vehicle wasn't declared a total loss.  I will be looking into this and will get back with you.

Thank you for taking the time to review our service operation. I was disappointed to see we did not earn your 5 star rating. Anything less than your 100% satisfaction is a reflection on all of us here at Betten Baker Hyundai [and] with Hyundai America. 

I apologize for the excessive wait time for the oil change service.  It looks like you had a required computer update also that day.  I reviewed this with the advisor and technician and both said there was trouble downloading the update from the Hyundai server and that is what took so long.  I hope you were kept aware of this while you were waiting.

It also appears you were happy with our employees overall performance.  If that is true I would like to send you a re-score request.  The survey is very important to the service advisor especially.  Hyundai Corporation grades them by these reviews.  Even if you would be willing to re-score to 4 instead of 3 it would help us with Hyundai.  

If you are willing to re-score and/or have any other comments or questions, please let me know.

Thank you for taking time to review our Hyundai Service operation. We truly appreciate your business here, [and] the 5 star review you gave us!

Sincerely,

Thank you for taking time to review our Hyundai Service operation. We truly appreciate your business here, [and] the 5 star review you gave us!

Sincerely,

Thank you for taking time to review our Hyundai Service operation. We truly appreciate your business here, the kind comments, [and] the 5 star review you gave us!

Sincerely,