Big Boys Auto Center


Overall Rating 4.89/5Overall Rating 4.89/5Overall Rating 4.89/5Overall Rating 4.89/5rating 4.89

255 Reviews

100% Would Recommend
Latest Review over 2 years ago

Mitch S. on 08/17/2015
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Mitch said the business diagnosed his vehicle for something that still did not fix the problem. They replaced a couple of sensors without his permission. The problem was not corrected.
Vehicle: Cadillac DeVille
Category: Service
Service Date: 07/14/2015
Review Created: 08/17/2015
This review was collected via phone interview by Customer Research Inc.
Joe D., CO-OWNER at Big Boys Auto Center responded on 08/20/2015

Mitch,

We at Big Boys Auto Center strive to perform every job to the upmost in perfection.  We apologize for any problems you may have had with our service department.

In regards to replacing parts without permission, it is not our company's policy to replace items on a vehicle without the express permission of the vehicle's owner. The service performed on your vehicle was done exactly as you requested and agreed upon.
 
We are sorry that your experience was less than satisfactory and hope that you may visit us again in the future.

JOE DYSON
CO-OWNER
252-830-2222
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