We at Big Boys Auto Center strive to perform every job to the upmost in perfection. We apologize for any problems you may have had with our service department.
In regards to replacing parts without permission, it is not our company's policy to replace items on a vehicle without the express permission of the vehicle's owner. The service performed on your vehicle was done exactly as you requested and agreed upon.
We are sorry that your experience was less than satisfactory and hope that you may visit us again in the future.