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Mitch S.
Washington, NC
Cadillac DeVille
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
08/17/2015 Category: Service
Mitch said the business diagnosed his vehicle for something that still did not fix the problem. They replaced a couple of sensors without his permission. The problem was not corrected.
This review was collected via phone interview by Customer Research Inc.
Joe D., CO-OWNER from Big Boys Auto Center responded on 08/20/2015

Mitch,

We at Big Boys Auto Center strive to perform every job to the upmost in perfection.  We apologize for any problems you may have had with our service department.

In regards to replacing parts without permission, it is not our company's policy to replace items on a vehicle without the express permission of the vehicle's owner. The service performed on your vehicle was done exactly as you requested and agreed upon.
 
We are sorry that your experience was less than satisfactory and hope that you may visit us again in the future.

JOE DYSON
CO-OWNER
252-830-2222

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