Overview

Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5rating 4.8

277 Reviews

98% Would Recommend
Latest Review 4 days ago

Reviews


MM
Mayra M.
Texas
Lexus ES 350
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/18/2019 Category: Service
Mayra said the business is helpful and efficient. She does recommend them.
This review was collected via phone interview by Customer Research Inc.

DS
Dayro S.
Texas
Porsche Cayenne
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/10/2019 Category: Service
Dayro said the service was good.
This review was collected via phone interview by Customer Research Inc.

TH
Tanner H.
Coppell, TX
Toyota Corolla
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/07/2019 Category: Service
Tanner said the business was great, they were fast, efficient and had friendly helpers.
This review was collected via phone interview by Customer Research Inc.

VN
Vayala N.
Texas
Honda Accord Sdn
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/30/2019 Category: Service
Vayala said the staff was very helpful and gave her a discount on tires that was appreciated.
This review was collected via phone interview by Customer Research Inc.

OR
OSCAR R.
Kia Optima
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/22/2019
Excellent customer services
Excellent customer services and offer very good price

WM
WALEEN M.
Irving, TX
Nissan Maxima
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/17/2019
The friendliness and professionism shown. It is the cleanest mechincal shop I've ever been too.
Honest, quick service and fair pricing.

JM
Juan M.
Texas
Ford Fusion
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/17/2019 Category: Service
Juan said he would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

JP
Juan P.
Dallas, TX
BMW 3 Series
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/13/2019 Category: Service
Juan said the business provided good service and they were also quick.
This review was collected via phone interview by Customer Research Inc.

R
R.
Dallas, TX
Honda Accord Cpe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/10/2019
Great service!!!
Fast service and great customer service!! Moe always goes above and beyond to help me out!

LW
LEE W.
Ford Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/07/2019
Professional advocates on duty at all times.
Management is very concerned about customer satisfaction and willing to listen for clues from the consumer to solve the simplest issues of the automobile.

FE
FELICINO E.
Chevrolet Suburban
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/06/2019
Super friendly and fast
I always have a good experience with them i have been going there for years . Friendly and fast every time .

TL
Terry L.
Texas
Acura 3.2CL
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/05/2019 Category: Service
Terry said that the problem still exists and he has already called the business to let them know about it. He stated that the customer service was great about it and said that there will be no charge to him.
This review was collected via phone interview by Customer Research Inc.

AB
Aaron B.
Texas
Chevrolet Malibu
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
08/26/2019 Category: Service
Aaron said the customer service was bad.
This review was collected via phone interview by Customer Research Inc.

JD
JOEL D.
Lewisville, TX
Nissan Frontier
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/22/2019
Solid Shop!
I work nearby Big D so it's my go to shop, honest help, never had any problems.

TM
Tom M.
Texas
Dodge Grand Caravan
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/22/2019 Category: Service
Tom said that the place did a lovely job.
This review was collected via phone interview by Customer Research Inc.

VG
VIVIANA G.
Wylie, TX
Toyota Camry
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/17/2019
Phenomenal customer service!
I absolutely love everyone at Big D Automotive! I have been getting services from them for about 4 years and they have never disappointed me.

NW
Nathen W.
Texas
Dodge Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/06/2019 Category: Service
Nathen said he was in and out quickly.
This review was collected via phone interview by Customer Research Inc.

RH
RAYMOND H.
Mercedes-Benz S430
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/31/2019
***HIGHLY RECCOMENDED***
I've been utilizing them for years and have found them to be honest fast and efficient giving a quality product at a reasonable rate. I refer a lot of my clients to them to save time energy efforts and resources. Yesterday a well-known no discount tire place tried to sell me a tire for a high dollar amount and I went to Big D Automotive and got it done for only a fraction of the cost. Also if you drive a foreign or high end Auto this is the place for you. Have a lot of the dealerships try to do suggestive selling and paid the ticket cost when you go in for service. Big D Tells you exactly what you need and tries to work with you to get it at the most reasonable rate. Big-D Automotive was selected as "Repair Dhop of the Year" by wWw.Chosen1Sports.com/CHOSEN_WINOLOGY.html

"EVERYBODY LOVES A WINNER!"

KL
Ken L.
Texas
Dodge Charger
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
07/19/2019 Category: Service
Ken said he didn't get any work done. He came in to have the employees look at his vehicle and they told him what was wrong. The staff said that they were going to order the part. He got there in the morning and they told him they had done the complete work, but they only put the freon in. They tried to charge him for full service when they only provided AC service. They had to remove the freon so he wouldn't have to pay for it. The miscommunication was an inconvenience. The manager was courteous working to fix the service issue.
This review was collected via phone interview by Customer Research Inc.

RD
Rick D.
Texas
Ford Police Interceptor
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/18/2019 Category: Service
Rick said that the place was overpriced.
This review was collected via phone interview by Customer Research Inc.