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SureCritic / Big Star Hyundai
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Big Star Hyundai

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(515 Reviews)
72
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Score Details

5 stars
85%
4 stars
7%
3 stars
2%
2 stars
1%
1 star
2%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
Original Review
Overall Rating 3.1/5Overall Rating 3.1/5Overall Rating 3.1/5Overall Rating 3.1/5Overall Rating 3.1/5
140
Total ReScores™
4.9
ReScore™ Average
72
Net Promoter Score ®

Business Details

Categories
Contact
(281) 283-7000
No Business Hours Provided

Business Hours

* America/Adak
18100 Gulf Freeway South Friendswood, TX 77546
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Sales Department 's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(515 Reviews)
Write a Review
Recent Reviews
DM
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donald m.
Houston, TX
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
05/12/2023
0
Category: Sales
Service Department will sell you services not required per car maker
This is the most unprofessional dealership I have ever  dealt with. BE AWARE; if you decide to take your vehicle here for service they will try and sell you on extra services you need for your vehicle however if you look at your vehicle operators manual schedule you will see you need none of these services. They will pass this off as “Oh well these services are what WE (Big Star) recommend.” Its a ploy that is dishonest and very shady. I would never step foot in this dealership again. I have since started using DeMontrond Hyundai in League City and they do not do the same thing. They will only recommend services needed per the manufacturer. I also had a Saturday appointment made and I was told I could get a shuttle ride to my home when I dropped vehicle off. Once I arrived they stated; “We do not offer a shuttle ride after 12 because we close at 2 pm on Saturday. I called the dealership and had operator schedule the service for me and she offered the ride.........I didn’t ask for a ride but she stated: “We can give you a ride back home and send another ride to pick you up and bring you back to get your vehicle once the service is completed.” Again, it was not true when I showed up. Lastly they stole a Hyundai first aid kit from my glove compartment when vehicle was there for service. I did call and tell them this happened and they replaced the stolen item but........your stuff is not safe in your vehicles there. Again...........RUN FROM BIG STAR. They do not appreciate customers and have no intention of providing advise or help its all about selling you additional services not required by your manufacturer and when questioned you will get the response: “Yes, you are right.......these are services WE require.” Dishonest and not worth the hassle
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