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I bought a nice used car from this dealership. No with that said, my buying experience was a joke. I traded in my Mercedes for a Jeep. I was cleaning out the old car and left everything in my center console. I messaged BRANTLEY CHAVEZ. many times to see if my property was still in the vehicle and when can i pick it up. I got no response. I finally heard from this young man. As I cleaned out the console, I checked the sunglass holder for my Ray-Bans. They were already stolen along with my nice Mercedes benz pen. Once you buy a car, the sales person forgets you exist. He got his commission. It's all about a pay check. BEWARE BEWARE BEWARE!!!!
The Sales Manager, LUIS DELCID will sit right in front of you and lie to your face. Then shake your hand on a deal that was agreed upon. I WOULD BE LEARY OF DOING BUSINESS WITH THIS PERSON! ALL LIES!!!.
Added note: When you finally meet with RANDOL M. in finance to sign the contract, he CHANGED THE MONTHLY PAYMENT i AGREED ON WITH SALES!!!!! IF FINANCE CAN CHANGE YOUR PAYMENT, WHY HAVE A SALES DEPARTMENT!!!! His statement to me about the payment was as follows; " I have nothing to do with sales, Im finance! He also got angry when I was not interested in gap insurance. He has a BAD ATTITUDE AND POOR PEOPLE SKILLS. Im the one buying the car. He makes you feel like he's doing you a favor. What a JOKE. NO CUSTOMER SERVICE AT ALL. BAD WAY TO DO BUSINESS!!!! Brett Hopkins, CEO, Ken Garff Automotive Group needs to be aware of how they treat customers and do business.
WORST EXPERIENCE IN MY LIFETIME.
Update: I'm a 100% disabled Vet. I told Brantley Chavez that I have special license plates that i want to transfer to the new vehicle. CAN YOU BELIEVE THEY SCREWED THIS UP TOO. I WOULD NOT BUY ANYTHING FROM THIS DEALERSHIP!!!
Gabriel Cruz is full of lies on the rebuttal. He's trying to convince you that this dealership did nothing wrong. They have video in finance but no one wants to revisit the issue. THIS DEALERSHIP SCREWS UP, THEY DONT WANT TO TALK TO YOU. THEY JUST WANT IT TO GO AWAY!!!!
Terry Rogers
United States MarineCorps