Bill Hood Hyundai in Hammond, LA offers the highest quality service for your Hyundai vehicle.Bill Hood Hyundai in Hammond, LA offers the highest quality service for your Hyundai vehicle.
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Results for Ponchatoula, LA 70454 ∙ Choose area
Bill Hood Hyundai
4.4
(286)
Hyundai dealer in Hammond, Louisiana ‧ Closed
Thumbnail Image
43+
OverviewVehiclesReviewsBy ownerPhotosAbout
Reviews from the web
4.6/5SureCritic · 1,798 votes
Google review summary
4.4
(286)
Reviews
All
finance17
questions11
warranty11
job10
+6
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Clifford Hepler
Local Guide·18 reviews·4 photos
3 minutes ago
NEW
It has been a few years since I worked with sales, and had no issue with them, however I have a huge problem with the service department. First of all, they are extremely backed up, so you will be without your vehicle for weeks. Second, … More
Photo 1 in review by Clifford Hepler Photo 2 in review by Clifford Hepler
Photo 3 in review by Clifford Hepler Photo 4 in review by Clifford Hepler
Dori C
2 reviews
a week ago
NEW
Keith helped me every step of the way through the process, from a few weeks of talking and exploring choices and price ranges to the test drive to finally handing over the keys. He was such a delight to work with, and knew exactly what he … More
Bill Hood Hyundai (Owner)
a week ago
Thank you very much!. We appreciate all the kind words and we're glad everything went better than expected. thanks again for the review.
Lisa Alligood
1 review·1 photo
a week ago
NEW
This was our second purchase with Jerry at Bill Hood Hyundai. Everyone was so nice and helpful. No sales pressure at all. These guys made buying our vehicle fun.
Photo 1 in review by Lisa Alligood
Bill Hood Hyundai (Owner)
a week ago
Thank you so much! It was a pleasure assisting you in purchasing your new vehicle.
Chris Callas
2 reviews
2 months ago
Had a great buying experience at Bill Hood Hyundai. My experience with my salesman Jerry was great I have already sent my sister n law to purchase a new Hyundai from Jerry. The managers and finance department were great as well. The buying … More
Bill Hood Hyundai (Owner)
2 months ago
We are so happy to have your family as part of the Hood family! Congratulations again!
People also ask
Are Hyundai vehicles reliable?
Is Hyundai a good car UK?
Feedback
DealerRater
https://www.dealerrater.com › dealer
Bill Hood Hyundai - Hyundai, Service Center - Dealership Ratings
Truly exceptional experience with the service department. Quick and efficient service on both of our Hyundai's that we purchased here with Bill Hood, ...
Cars.com
https://www.cars.com › ... › Reviews
Bill Hood Nissan Hyundai Reviews - Hammond, LA
Great Service, honest salesman · Customer service 5.0 · Buying process — · Quality of repair — · Overall facilities 5.0 · Overall experience 5.0.
SureCritic
https://www.surecritic.com › reviews
Bill Hood Hyundai | Hammond, LA | Verified Reviews
981 Service reviews for Bill Hood Hyundai. On 04/19/2023, Kaylon H. wrote 'Unprofessional, Incompetent, and Poor Communication I visited the dealership...'
4.6
(1,798)
DealerRater
https://www.dealerrater.com › page14
Bill Hood Hyundai - Hyundai, Service Center - Dealership Ratings
333 Reviews of Bill Hood Hyundai ; December 30, 2016 · excellent service · by hutchinsondeborah8 ; December 22, 2016 · Extremely Satisfied · by angelacooper0912 ...
Cars.com
https://www.cars.com › ... › Reviews
Bill Hood Nissan Hyundai Reviews - Hammond, LA
Wonderful Experience · Customer service — · Buying process 5.0 · Quality of repair — · Overall facilities 5.0 · Overall experience 5.0.
Facebook · Bill Hood Hyundai
980+ followers
Bill Hood Hyundai | Hammond LA
Bill Hood Hyundai · Page · Car dealership · (985) 345-0321 · billhoodhyundai.com.
2.2
(31)
SureCritic
https://www.surecritic.com › reviews
Bill Hood Hyundai | Hammond, LA | Verified Reviews
Our experience at Bill Hood was exceptional! Rory and Julian took excellent care of us. Traditionally buying a car hasn't been an enjoyable experience. However, ...
4.9
(235)
Bill Hood Hyundai
https://www.billhoodhyundai.com › ...
Hyundai Service Center
When your Hyundai vehicle needs service, don't take it to some third-party mechanic; take it to the Hyundai experts. Scheduling service has never been easier.
Better Business Bureau
https://www.bbb.org › profile › bill...
Bill Hood Hyundai | Better Business Bureau® Profile
This organization is not BBB accredited. New Car Dealers in Hammond, LA. See BBB rating, reviews, complaints, & more.
People also search for
Eddie Tourelle's Northpark...
Bill Hood Nissan reviews
Atlas Chevrolet reviews
Bill Hood Chevrolet reviews
Hyundai Slidell reviews
Eddie Tourelle's Northpark...
Paretti Mazda Of Covington...
Baldwin Motors reviews
Feedback
Clifford Hepler
Local Guide·18 reviews·4 photos
3 minutes ago
NEW
It has been a few years since I worked with sales, and had no issue with them, however I have a huge problem with the service department. First of all, they are extremely backed up, so you will be without your vehicle for weeks. Second, they seem to charge the same rates that heavy equipment dealers charge for service. Third, as referenced by the photo, they are not careful when working on your vehicle, and when they break something, they will make the customer pay for it, twisting it around in order to avoid taking the blame or showing any integrity. Due to a letter in the mail, I assumed that my fuel pump was going out due to the symptoms, but this shop told me it was the turbo, which I was able to cover with my warranty (mostly, aside from exorbitant shop rates), and then after the fact, I was informed that a "brittle hose" had broken. This is the hose, which was not brittle at all, and I can even put a good bit of pressure on other points that did not break before they even begin to flex.
Edit to add: this is the second review I have left, with the original being through the link on their website. When I informed Paul of the low review due to these issues, his response was "oh, well thank you for that", and to hang up on me. I highly recommend that anyone needing service and repairs done go elsewhere, and if a Hyundai dealership is required, then Metairie or baton rouge would likely be much more worthwhile.
Additional edit: after spending a few weeks to calm down, I attempted to reason with this shop, they seem to be stuck on "the vehicle has 138k miles, so the plastic must have been brittle, or there was potentially a stress crack" when I asked them to please explain how it was brittle when none of the remaining tabs broke, their response was "it broke, so it was brittle", failing to see how force could have broken it. I also was able to determine that a third tab directly next to the others that broke has a slight crack at the bottom, although it does not seem to want to break, even when I give it enough pressure that it leaves indentions in my hand, which I did demonstrate to them. They claim that only the one section was weakened, when the entire collar clamps around the hot metal, therefore evenly distributing the heat, and at least nearly evening the weakened points, not just two tabs out of 6. As far as how they view their customers: they acknowledged that I have left this review, along with filing a BBB complaint, which they took almost 3 weeks to reject with the same nonsense, and a Facebook review, and as of today, February 13th, they still have yet to even respond where the public is able to see, much less present significant evidence to validate their assumptions, while I have submitted evidence to validate my own. Consumer beware, this is not an honest service department by any means, from what they have shown. I copied this from my Google review, which has pictures attached of the damaged part.
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bill hood hyundai reviews
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Results for Ponchatoula, LA 70454 ∙ Choose area
Bill Hood Hyundai
4.4
(286)
Hyundai dealer in Hammond, Louisiana ‧ Closed
Thumbnail Image
43+
OverviewVehiclesReviewsBy ownerPhotosAbout
Reviews from the web
4.6/5SureCritic · 1,798 votes
Google review summary
4.4
(286)
Reviews
All
finance17
questions11
warranty11
job10
+6
Sort by
Most relevant
Newest
Highest
Lowest
Clifford Hepler
Local Guide·18 reviews·4 photos
3 minutes ago
NEW
It has been a few years since I worked with sales, and had no issue with them, however I have a huge problem with the service department. First of all, they are extremely backed up, so you will be without your vehicle for weeks. Second, … More
Photo 1 in review by Clifford Hepler Photo 2 in review by Clifford Hepler
Photo 3 in review by Clifford Hepler Photo 4 in review by Clifford Hepler
Dori C
2 reviews
a week ago
NEW
Keith helped me every step of the way through the process, from a few weeks of talking and exploring choices and price ranges to the test drive to finally handing over the keys. He was such a delight to work with, and knew exactly what he … More
Bill Hood Hyundai (Owner)
a week ago
Thank you very much!. We appreciate all the kind words and we're glad everything went better than expected. thanks again for the review.
Lisa Alligood
1 review·1 photo
a week ago
NEW
This was our second purchase with Jerry at Bill Hood Hyundai. Everyone was so nice and helpful. No sales pressure at all. These guys made buying our vehicle fun.
Photo 1 in review by Lisa Alligood
Bill Hood Hyundai (Owner)
a week ago
Thank you so much! It was a pleasure assisting you in purchasing your new vehicle.
Chris Callas
2 reviews
2 months ago
Had a great buying experience at Bill Hood Hyundai. My experience with my salesman Jerry was great I have already sent my sister n law to purchase a new Hyundai from Jerry. The managers and finance department were great as well. The buying … More
Bill Hood Hyundai (Owner)
2 months ago
We are so happy to have your family as part of the Hood family! Congratulations again!
People also ask
Are Hyundai vehicles reliable?
Is Hyundai a good car UK?
Feedback
DealerRater
https://www.dealerrater.com › dealer
Bill Hood Hyundai - Hyundai, Service Center - Dealership Ratings
Truly exceptional experience with the service department. Quick and efficient service on both of our Hyundai's that we purchased here with Bill Hood, ...
Cars.com
https://www.cars.com › ... › Reviews
Bill Hood Nissan Hyundai Reviews - Hammond, LA
Great Service, honest salesman · Customer service 5.0 · Buying process — · Quality of repair — · Overall facilities 5.0 · Overall experience 5.0.
SureCritic
https://www.surecritic.com › reviews
Bill Hood Hyundai | Hammond, LA | Verified Reviews
981 Service reviews for Bill Hood Hyundai. On 04/19/2023, Kaylon H. wrote 'Unprofessional, Incompetent, and Poor Communication I visited the dealership...'
4.6
(1,798)
DealerRater
https://www.dealerrater.com › page14
Bill Hood Hyundai - Hyundai, Service Center - Dealership Ratings
333 Reviews of Bill Hood Hyundai ; December 30, 2016 · excellent service · by hutchinsondeborah8 ; December 22, 2016 · Extremely Satisfied · by angelacooper0912 ...
Cars.com
https://www.cars.com › ... › Reviews
Bill Hood Nissan Hyundai Reviews - Hammond, LA
Wonderful Experience · Customer service — · Buying process 5.0 · Quality of repair — · Overall facilities 5.0 · Overall experience 5.0.
Facebook · Bill Hood Hyundai
980+ followers
Bill Hood Hyundai | Hammond LA
Bill Hood Hyundai · Page · Car dealership · (985) 345-0321 · billhoodhyundai.com.
2.2
(31)
SureCritic
https://www.surecritic.com › reviews
Bill Hood Hyundai | Hammond, LA | Verified Reviews
Our experience at Bill Hood was exceptional! Rory and Julian took excellent care of us. Traditionally buying a car hasn't been an enjoyable experience. However, ...
4.9
(235)
Bill Hood Hyundai
https://www.billhoodhyundai.com › ...
Hyundai Service Center
When your Hyundai vehicle needs service, don't take it to some third-party mechanic; take it to the Hyundai experts. Scheduling service has never been easier.
Better Business Bureau
https://www.bbb.org › profile › bill...
Bill Hood Hyundai | Better Business Bureau® Profile
This organization is not BBB accredited. New Car Dealers in Hammond, LA. See BBB rating, reviews, complaints, & more.
People also search for
Eddie Tourelle's Northpark...
Bill Hood Nissan reviews
Atlas Chevrolet reviews
Bill Hood Chevrolet reviews
Hyundai Slidell reviews
Eddie Tourelle's Northpark...
Paretti Mazda Of Covington...
Baldwin Motors reviews
Feedback
Clifford Hepler
Local Guide·18 reviews·4 photos
3 minutes ago
NEW
It has been a few years since I worked with sales, and had no issue with them, however I have a huge problem with the service department. First of all, they are extremely backed up, so you will be without your vehicle for weeks. Second, they seem to charge the same rates that heavy equipment dealers charge for service. Third, as referenced by the photo, they are not careful when working on your vehicle, and when they break something, they will make the customer pay for it, twisting it around in order to avoid taking the blame or showing any integrity. Due to a letter in the mail, I assumed that my fuel pump was going out due to the symptoms, but this shop told me it was the turbo, which I was able to cover with my warranty (mostly, aside from exorbitant shop rates), and then after the fact, I was informed that a "brittle hose" had broken. This is the hose, which was not brittle at all, and I can even put a good bit of pressure on other points that did not break before they even begin to flex.
Edit to add: this is the second review I have left, with the original being through the link on their website. When I informed Paul of the low review due to these issues, his response was "oh, well thank you for that", and to hang up on me. I highly recommend that anyone needing service and repairs done go elsewhere, and if a Hyundai dealership is required, then Metairie or baton rouge would likely be much more worthwhile.
Additional edit: after spending a few weeks to calm down, I attempted to reason with this shop, they seem to be stuck on "the vehicle has 138k miles, so the plastic must have been brittle, or there was potentially a stress crack" when I asked them to please explain how it was brittle when none of the remaining tabs broke, their response was "it broke, so it was brittle", failing to see how force could have broken it. I also was able to determine that a third tab directly next to the others that broke has a slight crack at the bottom, although it does not seem to want to break, even when I give it enough pressure that it leaves indentions in my hand, which I did demonstrate to them. They claim that only the one section was weakened, when the entire collar clamps around the hot metal, therefore evenly distributing the heat, and at least nearly evening the weakened points, not just two tabs out of 6. As far as how they view their customers: they acknowledged that I have left this review, along with filing a BBB complaint, which they took almost 3 weeks to reject with the same nonsense, and a Facebook review, and as of today, February 13th, they still have yet to even respond where the public is able to see, much less present significant evidence to validate their assumptions, while I have submitted evidence to validate my own. Consumer beware, this is not an honest service department by any means, from what they have shown. I copied this from my Google review, which has pictures attached of the damaged part.