Bob Bjorneby’s CARSTAR Federal Way Collision

Overview

Overall Rating 4.73/5Overall Rating 4.73/5Overall Rating 4.73/5Overall Rating 4.73/5rating 4.73

106 Reviews

97% Would Recommend
Latest Review about 1 month ago

Reviews


GC
Gary C.
Washington
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/07/2018 Category: Collision
Gary said he always goes to this business.
This review was collected via phone interview by Customer Research Inc.

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Maryann H.
Washington
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/07/2018 Category: Collision
Maryann said she had a very good experience. The staff did a good job in a reasonable time and it was perfect. His vehicle was ready when promised just a hour earlier than the time the staff had said. She was not kept informed during the repair. The staff did not give her any calls but they said they would tell her about a website where she could go and check, and she never did.
This review was collected via phone interview by Customer Research Inc.

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Kelly T.
Washington
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/06/2018 Category: Collision
Kelly said she had a great experience.
This review was collected via phone interview by Customer Research Inc.

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Christopher P.
Washington
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/02/2018 Category: Collision
Christopher said the business provided great customer service.
This review was collected via phone interview by Customer Research Inc.

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Herbert M.
FEDERAL WAY, WA
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/23/2018 Category: Collision
Spoke with Ruth Ann. She said the business did everything well. She said the work was excellent, the employees were courteous and the prices are fair.
This review was collected via phone interview by Customer Research Inc.

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Sean S.
Washington
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/09/2017 Category: Collision
Sean said this business provided good service.
This review was collected via phone interview by Customer Research Inc.

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Marilyn C.
Washington
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/16/2017 Category: Collision
Marilyn said the repairs ended up costing twice as much as the estimate. She was not kept adequately informed. This business gave her an estimate and told her they would call to let her know if the insurance company was going to total the vehicle or pay for the repair. She waited 4 days and they never called. She called the insurance company who told her the business had never faxed them the estimate. The insurance company called the business and then the business faxed it right away. The repairs were so good and she would definitely recommend them to others.
This review was collected via phone interview by Customer Research Inc.

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Angelita H.
Washington
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/16/2017 Category: Collision
Angelita said she has been visiting this business for the past 10 years. They always do a good job.
This review was collected via phone interview by Customer Research Inc.

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Calvin G.
Washington
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/27/2017 Category: Collision
Calvin said they were very prompt and courteous. The final price matched the quote.
This review was collected via phone interview by Customer Research Inc.

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Phillip W.
Washington
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/25/2017 Category: Collision
Phillip said he liked the service at this business.
This review was collected via phone interview by Customer Research Inc.

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Jonathan H.
Washington
Verified
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10/14/2017 Category: Collision
Jonathan said this business was super fast and the work was done well. The people were really nice and communicated well. The service they provided was everything a customer could ask for in a crummy situation like that. This business did not have anything to do with the estimate because it was done by the insurance company of the other party involved in the accident. He chose them because of the several places he called, they were able to answer all of his questions and provided him with the most courteous responses.
This review was collected via phone interview by Customer Research Inc.

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Karen M.
Washington
Verified
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01/04/2017 Category: Collision
Karen said the people at this business were really nice. She heard a noise in her vehicle so she took it to a mechanic and they told her if she keeps hearing the noise, to take it back to this business.
This review was collected via phone interview by Customer Research Inc.

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Gabriel M.
Washington
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/28/2016 Category: Collision
Gabriel said they did not put the gaskets properly on. The handle on the back passenger door is loose and it is making a rattling noise. When he closes the driver side window, he can hear the wind as if it was not sealed properly or it is too tight. His vehicle was one day late due to additional damage found.
This review was collected via phone interview by Customer Research Inc.

AD
Ashley D.
Washington
Verified
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11/23/2016 Category: Collision
Ashley said the business was really good.
This review was collected via phone interview by Customer Research Inc.

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Mike S.
Washington
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/10/2016 Category: Collision
Mike said the repairs provided by this business were good. His vehicle was delyed but he is unsure as to why. The communication was poor.
This review was collected via phone interview by Customer Research Inc.

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Alliaunna H.
Washington
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/31/2016 Category: Collision
Alliaunna said this business kept her informed and did well at fixing her vehicle.
This review was collected via phone interview by Customer Research Inc.

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Hannah B.
Washington
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/27/2016 Category: Collision
Hannah said her vehicle came out of this facility better then it was before. She was updated throughout every stage.
This review was collected via phone interview by Customer Research Inc.

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Martin V.
Washington
Verified
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10/27/2016 Category: Collision
Martin said the business did a good job. He was a little surprised when they repaired the front rims instead of replacing them but they did a really good job. Initially, he was not given a promise of time but a couple of days before his vehicle was ready they called to let him know.
This review was collected via phone interview by Customer Research Inc.

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Allen R.
Washington
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/27/2016 Category: Collision
Allen said he feels Bob went the extra mile for him.
This review was collected via phone interview by Customer Research Inc.

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Sereani L.
Washington
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/06/2016 Category: Collision
Sereani said she is a repeat customer. The experience was okay. She had no problems. She notices a big difference in the way her vehicle looks and drives. The other office staff are very nice and helpful. She does not know anything about the estimate.
This review was collected via phone interview by Customer Research Inc.