Bob Bjorneby’s CARSTAR Federal Way Collision

THIS BUSINESS HAD MY VEHICLE FOR OVER 4 MONTHS AND DID A POOR REPAIR JOB. EVERYTHING THEY DID WAS AT AN AMATEUR LEVEL AND THE OWNER(BOB) HAS MADE NO ATTEMPT TO FIX THE PROBLEMS EVEN THOUGH I HAVE TALKED TO HIM MULTIPLE TIMES TO CORRECT THESE PROBLEMS. THIS IS THE WORST SERVICE I HAVE EVER SEEN AND WILL NEVER RECOMMEND THIS BUSINESS TO FRIENDS OR FAMILY.

Gary said he always goes to this business.

Maryann said she had a very good experience. The staff did a good job in a reasonable time and it was perfect. His vehicle was ready when promised just a hour earlier than the time the staff had said. She was not kept informed during the repair. The staff did not give her any calls but they said they would tell her about a website where she could go and check, and she never did.

Kelly said she had a great experience.

Christopher said the business provided great customer service.

Spoke with Ruth Ann. She said the business did everything well. She said the work was excellent, the employees were courteous and the prices are fair.

Sean said this business provided good service.

Marilyn said the repairs ended up costing twice as much as the estimate. She was not kept adequately informed. This business gave her an estimate and told her they would call to let her know if the insurance company was going to total the vehicle or pay for the repair. She waited 4 days and they never called. She called the insurance company who told her the business had never faxed them the estimate. The insurance company called the business and then the business faxed it right away. The repairs were so good and she would definitely recommend them to others.

Angelita said she has been visiting this business for the past 10 years. They always do a good job.

Calvin said they were very prompt and courteous. The final price matched the quote.

Phillip said he liked the service at this business.

Jonathan said this business was super fast and the work was done well. The people were really nice and communicated well. The service they provided was everything a customer could ask for in a crummy situation like that. This business did not have anything to do with the estimate because it was done by the insurance company of the other party involved in the accident. He chose them because of the several places he called, they were able to answer all of his questions and provided him with the most courteous responses.

Karen said the people at this business were really nice. She heard a noise in her vehicle so she took it to a mechanic and they told her if she keeps hearing the noise, to take it back to this business.

Gabriel said they did not put the gaskets properly on. The handle on the back passenger door is loose and it is making a rattling noise. When he closes the driver side window, he can hear the wind as if it was not sealed properly or it is too tight. His vehicle was one day late due to additional damage found.

Ashley said the business was really good.