ReScore Reviews™ (11)

ReScore
Overall Rating 3.2727282/5Overall Rating 3.2727282/5Overall Rating 3.2727282/5rating 3.2727282rating 3.2727282
Original
Overall Rating 2.09091/5Overall Rating 2.09091/5rating 2.09091rating 2.09091rating 2.09091
95% Would Recommend
100% Business Response
Latest Review about 10 hours ago
Verified Customer on 04/23/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Fast and efficient service"
Fast and efficient service
Vehicle: 2017 Hyundai Santa Fe
Category: Service
Service Date: 04/18/2018
Service Type: Maintenance
Review Created: 04/23/2018 05:38 PM
Greta B. on 04/21/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Friendly service, smile and they call you by name and very socialable. Do awesome work"
Fast friendly service, smile and always courteous does awesome work
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 04/13/2018
Service Type: Maintenance
Review Created: 04/21/2018 11:07 AM
Charles W. on 04/21/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Customer satisfaction"
Great business, friendly staff just an all around great experience every time I am there.
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 04/14/2018
Service Type: Maintenance
Review Created: 04/21/2018 06:26 AM
8783da93e76b4c59f0d3ffde0024f0ad?s=28
ERIC S., Service Manager at Bob Rohrman Hyundai responded on 04/21/2018

Thank you for taking the time to share with us!  I'm very happy to hear everything went well for you.  We try our best to treat everyone like family.  Thank you again for the 5 star review!

Eric Scott
Service Manager
Bob Rohrman Hyundai-Genesis
765-448-1502
BRHY.SERVICEMGR@ROHRMAN.COM
Verified Customer on 04/19/2018
Recommended badge inactive Recommended
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
"Routine oil change "
Brought my car in for a routine oil change but they did not discover the low tire pressure I had in 2 tires
Vehicle: 2015 Hyundai Genesis
Category: Service
Service Date: 04/06/2018
Service Type: Maintenance
Review Created: 04/19/2018 05:56 PM
8783da93e76b4c59f0d3ffde0024f0ad?s=28
ERIC S., Service Manager at Bob Rohrman Hyundai responded on 04/20/2018

Thank you for taking the time to share with us.  I'm very sorry for not discussing with you when you were here.  I had Terry reach out to you to discuss and was told we have you taken care of.  If there is anything else I can do, please let me know.  Thank you again for your business!


Eric Scott
Service Manager
Bob Rohrman Hyundai-Genesis
765-448-1502
BRHY.SERVICEMGR@ROHRMAN.COM
James B. on 04/19/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"good"
I have no problems @ all with rohrmans sales staff & service..and would appreciate not having reviews everytime I visit. thanx jb
Vehicle: 2017 Hyundai Sonata
Category: Service
Service Date: 04/17/2018
Service Type: Maintenance
Review Created: 04/19/2018 03:06 PM
8783da93e76b4c59f0d3ffde0024f0ad?s=28
ERIC S., Service Manager at Bob Rohrman Hyundai responded on 04/20/2018

Thank you for taking the time to share with us and fill out the survey.  I understand about getting a lot of email, however the reason Hyundai automatically sends the survey is to grade us on what we do.  These reports/grades head up the change of command as a report card of my department, which affect many things.  However if you so choose please send me an email requesting to be removed from the email list and I can forward it off to Hyundai.  I'm glad we got you all taken care of on your visit.  Thank you again for the 5 star review, means alot to us!!

Eric Scott
Service Manager
Bob Rohrman Hyundai-Genesis
765-448-1502
BRHY.SERVICEMGR@ROHRMAN.COM
Gregory M. on 04/18/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Reliable Quick Quality Service"
Every time I have my Elantra Serviced at Bob Rohrman Hyundai I have total faith that everything will be done quickly and the quality will be outstanding.
Vehicle: 2014 Hyundai Elantra
Category: Service
Service Date: 04/16/2018
Service Type: Maintenance
Review Created: 04/18/2018 07:11 PM
8783da93e76b4c59f0d3ffde0024f0ad?s=28
ERIC S., Service Manager at Bob Rohrman Hyundai responded on 04/19/2018

Thank you for taking the time to share your awesome comments with us!! We have worked together for awhile now...I'm happy to hear how everything has been going for you.  Thank you again for the 5 star review, means a lot to us here!

Eric Scott
Service Manager
Bob Rohrman Hyundai-Genesis
765-448-1502
BRHY.SERVICEMGR@ROHRMAN.COM
Deborah W. on 04/18/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Deb"
Fast and friendly service
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 04/13/2018
Service Type: Maintenance
Review Created: 04/18/2018 09:29 AM
8783da93e76b4c59f0d3ffde0024f0ad?s=28
ERIC S., Service Manager at Bob Rohrman Hyundai responded on 04/19/2018

Thank you for taking the time to share with us.  I'm glad everything went well for you.  Thank you again for the 5 star review!

Eric Scott
Service Manager
Bob Rohrman Hyundai-Genesis
765-448-1502
BRHY.SERVICEMGR@ROHRMAN.COM
Janet B. on 04/17/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"great service"
I had great service at my last oil change and Josh Gray my sale associate still continue to provide me with great customer service.
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 04/13/2018
Service Type: Maintenance
Review Created: 04/17/2018 04:39 PM
8783da93e76b4c59f0d3ffde0024f0ad?s=28
ERIC S., Service Manager at Bob Rohrman Hyundai responded on 04/18/2018

Thank you for taking the time to share with us!  Glad to hear we got you all taken care of.  Thank you again for the 5 star review!!!

Eric Scott
Service Manager
Bob Rohrman Hyundai-Genesis
765-448-1502
BRHY.SERVICEMGR@ROHRMAN.COM
Brenda M. on 04/17/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"EXCELLENT"
EVERYONE WAS FRIENDLY AND HELPFUL
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 04/09/2018
Service Type: Repair
Review Created: 04/17/2018 06:38 AM
8783da93e76b4c59f0d3ffde0024f0ad?s=28
ERIC S., Service Manager at Bob Rohrman Hyundai responded on 04/18/2018

Thank you for taking the time to share with us!  I'm glad everything went well.  Thank you again for the 5 star review!

Eric Scott
Service Manager
Bob Rohrman Hyundai-Genesis
765-448-1502
BRHY.SERVICEMGR@ROHRMAN.COM
Mark F. on 04/16/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"They make you feel appreciated, I feel like I'm part of a family. "
Will be a customer for life.
Vehicle: 2017 Hyundai Tucson
Category: Service
Service Date: 04/12/2018
Service Type: Repair
Review Created: 04/16/2018 10:12 AM
8783da93e76b4c59f0d3ffde0024f0ad?s=28
ERIC S., Service Manager at Bob Rohrman Hyundai responded on 04/18/2018

Thank you so much for the awesome comments! We love taking care of everyone just like family.  We treat everyone just how we would like to be treated.  Glad everything went well.  Thank you again for the 5 star review, means a lot!

Eric Scott
Service Manager
Bob Rohrman Hyundai-Genesis
765-448-1502
BRHY.SERVICEMGR@ROHRMAN.COM
Shoaib K. on 04/14/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Courteous Staff and Great Service"
They have a nice and friendly staff. And provide excellent service. Keep up the good work everyone! :)
Vehicle: 2017 Hyundai Tucson
Category: Service
Service Date: 04/09/2018
Service Type: Repair
Review Created: 04/14/2018 08:01 PM
8783da93e76b4c59f0d3ffde0024f0ad?s=28
ERIC S., Service Manager at Bob Rohrman Hyundai responded on 04/18/2018

Thank you for sharing your great comments to my staff and I.  Love to hear everything went well.  Thank you again for the 5 star review, means a lot to us!

Eric Scott
Service Manager
Bob Rohrman Hyundai-Genesis
765-448-1502
BRHY.SERVICEMGR@ROHRMAN.COM
Michael P. on 04/13/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"courteous people, quick work"
nice waiting area
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 04/11/2018
Service Type: Repair
Review Created: 04/13/2018 02:47 PM
8783da93e76b4c59f0d3ffde0024f0ad?s=28
ERIC S., Service Manager at Bob Rohrman Hyundai responded on 04/18/2018

Thank you for taking the time to fill out our survey.  I'm glad we got you all taken care of.  Thank you again for the 5 star review, means a lot!

Eric Scott
Service Manager
Bob Rohrman Hyundai-Genesis
765-448-1502
BRHY.SERVICEMGR@ROHRMAN.COM
Verified Customer on 04/12/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Oil change and transmission flush"
Both services were completed and done in a timely manner. Staff was pleasant and friendly!
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 04/10/2018
Service Type: Maintenance
Review Created: 04/12/2018 01:09 PM
8783da93e76b4c59f0d3ffde0024f0ad?s=28
ERIC S., Service Manager at Bob Rohrman Hyundai responded on 04/18/2018

Thank you for taking our survey.  It's good to hear we got you all taken care of.  Thank you again for the 5 star review!

Eric Scott
Service Manager
Bob Rohrman Hyundai-Genesis
765-448-1502
BRHY.SERVICEMGR@ROHRMAN.COM
Ann W. on 04/11/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service department"
As always your company provides excellent service. And you are help with our convenience. Would highly recommend. I have always have my car serviced with your dealership it is a most excellent group of people that help to take care of my car.
Vehicle: 2013 Hyundai Veloster
Category: Service
Service Date: 04/09/2018
Service Type: Maintenance
Review Created: 04/11/2018 10:59 AM
8783da93e76b4c59f0d3ffde0024f0ad?s=28
ERIC S., Service Manager at Bob Rohrman Hyundai responded on 04/18/2018

Thank you for sharing your kind thoughts with us!  I'm always happy to hear awesome comments on our services.  It has been a pleasure getting you taken care of on each visit.  Thank you again for the 5 star review, means a lot to us!

Eric Scott
Service Manager
Bob Rohrman Hyundai-Genesis
765-448-1502
BRHY.SERVICEMGR@ROHRMAN.COM
Verified Customer on 04/11/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great"
Na
Vehicle: 2017 Hyundai Accent
Category: Service
Service Date: 04/06/2018
Service Type: Maintenance
Review Created: 04/11/2018 08:36 AM
8783da93e76b4c59f0d3ffde0024f0ad?s=28
ERIC S., Service Manager at Bob Rohrman Hyundai responded on 04/18/2018

Thank you for taking the time to fill out our survey.  I'm happy to hear we got you taken care of.  Thank you again for the 5 star review!

Eric Scott
Service Manager
Bob Rohrman Hyundai-Genesis
765-448-1502
BRHY.SERVICEMGR@ROHRMAN.COM
Devon S. on 04/10/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Fast and friendly service"
I was in and out on good time and the Rohrman workers and super nice people.
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 04/06/2018
Service Type: Maintenance
Review Created: 04/10/2018 10:54 AM
8783da93e76b4c59f0d3ffde0024f0ad?s=28
ERIC S., Service Manager at Bob Rohrman Hyundai responded on 04/18/2018

Thank you for taking the time to share with us.  I'm glad everything went well.  Thank you again for your time and the 5 star review!

Eric Scott
Service Manager
Bob Rohrman Hyundai-Genesis
765-448-1502
BRHY.SERVICEMGR@ROHRMAN.COM
Everett S. on 04/09/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"very good service"
always great people with a great attitude and very good service in a timely manner
Vehicle: 2012 Hyundai Santa Fe
Category: Service
Service Date: 04/05/2018
Service Type: Maintenance
Review Created: 04/09/2018 01:26 PM
8783da93e76b4c59f0d3ffde0024f0ad?s=28
ERIC S., Service Manager at Bob Rohrman Hyundai responded on 04/18/2018

Thank you for sharing your awesome comments!  I'm happy to hear everything went well.  Thank you again for the 5 star review, means alot!

Eric Scott
Service Manager
Bob Rohrman Hyundai-Genesis
765-448-1502
BRHY.SERVICEMGR@ROHRMAN.COM
Verified Customer on 04/09/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"n/a"
n/a
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 03/29/2018
Service Type: Maintenance
Review Created: 04/09/2018 04:57 AM
8783da93e76b4c59f0d3ffde0024f0ad?s=28
ERIC S., Service Manager at Bob Rohrman Hyundai responded on 04/18/2018

Thank you for taking the time to share with us.  Its good to hear everything went well for you.  Thank you again for the 5 star review!!

Eric Scott
Service Manager
Bob Rohrman Hyundai-Genesis
765-448-1502
BRHY.SERVICEMGR@ROHRMAN.COM
Bradwick G. on 04/08/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service "
Great service
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 04/04/2018
Service Type: Maintenance
Review Created: 04/08/2018 09:53 AM
8783da93e76b4c59f0d3ffde0024f0ad?s=28
ERIC S., Service Manager at Bob Rohrman Hyundai responded on 04/18/2018

Thank you for taking the time to share with us.  I'm happy to see everything went well.  Thank you again for the 5 star review!

Eric Scott
Service Manager
Bob Rohrman Hyundai-Genesis
765-448-1502
BRHY.SERVICEMGR@ROHRMAN.COM
Mark K. on 04/07/2018
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Quick service"
Great job!
Vehicle: 2017 Hyundai Ioniq Hybr
Category: Service
Service Date: 03/27/2018
Service Type: Maintenance
Review Created: 04/07/2018 07:26 PM
8783da93e76b4c59f0d3ffde0024f0ad?s=28
ERIC S., Service Manager at Bob Rohrman Hyundai responded on 04/18/2018

Thank you for taking the time to share with us.  I'm sorry to see the 4 star rating, not sure were the concern is based on your "better than expected" comments.  I am glad we got you handled either way and would hope we can strive for the 5 star review on your next service. 

Thank you, 

Eric Scott
Service Manager
Bob Rohrman Hyundai-Genesis
765-448-1502
BRHY.SERVICEMGR@ROHRMAN.COM
Displaying Review 1 - 20 of 721 in total