Overview

Overall Rating 4.88/5Overall Rating 4.88/5Overall Rating 4.88/5Overall Rating 4.88/5rating 4.88

151 Reviews

99% Would Recommend
Latest Review 8 days ago

Reviews


SW
Steve W.
Kentwood, MI
Ford F-150
Verified Customer
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11/06/2018
excellent facility
Bob’s vast knowledge and experience far exceeds most others in this profession!

JS
Jean S.
Wyoming, MI
Honda CR-V
Verified Customer
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11/01/2018
In my opinion...
Bob and Jessica are so friendly, caring, and competent! I trust them completely!

FY
Frank Y.
Grand Rapids, MI
Chevrolet Venture
Verified Customer
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10/23/2018 Category: Service
Spoke with Judy, She said this is their go to mechanic.
This review was collected via phone interview by Customer Research Inc.

KO
Keith O.
Caledonia, MI
GMC Envoy
Verified Customer
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10/01/2018
Great service
Fast friendly service. Bob always take time to talk no matter how busy he is. I think he's very knowledgeable and fair.

TB
Trevor B.
Kentwood, MI
Hyundai Elantra
Verified Customer
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09/27/2018
Great communication
Great service. Jessica at the desk was very friendly and knowledgeable. The work was done timely and they send a text message as well as call. Bob even chatted with me about the issues and future actions I should take. It was great to talk to the mechanic who worked on my vehicle.

CB
Chris B.
Grand Rapids, MI
Hyundai Santa Fe
Verified Customer
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09/26/2018 Category: Service
Chris said he always stops in and explains everything that has any bearing. He went out of his way to figure out where the oil was coming from on her vehicle. He also gave good advice on where to buy winter tires for her vehicle, since she moved in from another state.
This review was collected via phone interview by Customer Research Inc.

AW
Arlene W.
Grand Rapids, MI
Toyota Corolla
Verified Customer
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09/17/2018 Category: Service
Arlene said She appreciates Bob's great service and she trusts him completely.
This review was collected via phone interview by Customer Research Inc.

TF
Tom F.
Byron Center, MI
Jeep Grand Cherokee
Verified Customer
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09/14/2018
Friendly
Quality work.

JE
Joe E.
Grand Rapids, MI
Jeep Grand Cherokee
Verified Customer
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09/02/2018
I love the small town feel of Bob's Auto Service. Honest, repairs only what is necessary.
I met Bob personally and felt that he gave me honest answers and did a great job with his auto repairs. Jessica does a great job too1

JS
Jean S.
Wyoming, MI
Honda CR-V
Verified Customer
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08/31/2018 Category: Service
Jean said they do a very good job.
This review was collected via phone interview by Customer Research Inc.

HD
Henry D.
Grand Rapids, MI
Oldsmobile Eighty-Eight
Verified Customer
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08/23/2018 Category: Service
Henry said this business was the best.
This review was collected via phone interview by Customer Research Inc.

TS
Trent S.
Byron Center, MI
Buick Regal
Verified Customer
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08/08/2018 Category: Service
Trent said his experience with this business was excellent. The employees were very helpful, found the problem quickly, and it was reasonably priced. He stated he would recommend it to everyone.
This review was collected via phone interview by Customer Research Inc.

AF
Art F.
Lowell, MI
Chevrolet TrailBlazer
Verified Customer
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08/08/2018 Category: Service
Art said the mechanic has always treated him with respect and he's been doing business with them for 30 years.
This review was collected via phone interview by Customer Research Inc.

JR
Janelle R.
Grand Rapids, MI
Dodge Grand Caravan
Verified Customer
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07/23/2018 Category: Service
Janelle said the business went above and beyond to provide service.
This review was collected via phone interview by Customer Research Inc.

HD
Henry D.
Grand Rapids, MI
Buick LeSabre
Verified Customer
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07/11/2018 Category: Service
Henry said the staff were really good people.
This review was collected via phone interview by Customer Research Inc.

RA
Randy A.
Grand Rapids, MI
Chevrolet Chevy Express
Verified Customer
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06/27/2018 Category: Service
Randy said Bob was honest. He provided fair service. He was very knowledgeable.
This review was collected via phone interview by Customer Research Inc.

AF
Art F.
Lowell, MI
Chevrolet TrailBlazer
Verified Customer
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06/15/2018 Category: Service
Art said the business is excellent. The staff is helpful and cooperative and if they spot a problem, they let him know. He trusts him and he stated he's a good mechanic.
This review was collected via phone interview by Customer Research Inc.

DS
Delores S.
Grand Rapids, MI
Saturn Aura
Verified Customer
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06/15/2018 Category: Service
Delores said Bob is wonderful. She has gone to him over the years and he's right on the money, he's honest and does not do anything that is not necessary. She appreciates him, his honesty and his ability to fix her vehicle.
This review was collected via phone interview by Customer Research Inc.

JB
Jared B.
Wyoming, MI
Ram Pickup
Verified Customer
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06/15/2018 Category: Service
Jared said, this business is very thorough, they are very responsive and they kept him updated during the work.
This review was collected via phone interview by Customer Research Inc.

RW
Ron W.
Grand Rapids, MI
Kia Optima
Verified Customer
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06/15/2018 Category: Service
Ron said he was happy with everything at the business and they do great work.
This review was collected via phone interview by Customer Research Inc.