Overview

Overall Rating 4.87/5Overall Rating 4.87/5Overall Rating 4.87/5Overall Rating 4.87/5rating 4.87

135 Reviews

99% Would Recommend
Latest Review 6 days ago

Reviews


AF
Art F.
Lowell, MI
Chevrolet TrailBlazer
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/15/2018 Category: Service
Art said the business is excellent. The staff is helpful and cooperative and if they spot a problem, they let him know. He trusts him and he stated he's a good mechanic.
This review was collected via phone interview by Customer Research Inc.

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Delores S.
Grand Rapids, MI
Saturn Aura
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/15/2018 Category: Service
Delores said Bob is wonderful. She has gone to him over the years and he's right on the money, he's honest and does not do anything that is not necessary. She appreciates him, his honesty and his ability to fix her vehicle.
This review was collected via phone interview by Customer Research Inc.

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Jared B.
Wyoming, MI
Ram Pickup
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/15/2018 Category: Service
Jared said, this business is very thorough, they are very responsive and they kept him updated during the work.
This review was collected via phone interview by Customer Research Inc.

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Ron W.
Grand Rapids, MI
Kia Optima
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/15/2018 Category: Service
Ron said he was happy with everything at the business and they do great work.
This review was collected via phone interview by Customer Research Inc.

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Chris B.
Grand Rapids, MI
Hyundai Santa Fe
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/31/2018 Category: Service
Chris said the experience was great.. The technicians were very good and walked her through scheduling and everything over the telephone.
This review was collected via phone interview by Customer Research Inc.

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Russ R.
Dorr, MI
Ford Pickup
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/30/2018 Category: Service
Russ said the business provides great service.
This review was collected via phone interview by Customer Research Inc.

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Jenny B.
Grand Rapids, MI
Chevrolet Tahoe
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/26/2018 Category: Service
Jenny said the business provided excellent service.
This review was collected via phone interview by Customer Research Inc.

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Susan S.
Kentwood, MI
Ford Taurus
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/19/2018 Category: Service
Susan said the staff did a great job. They were friendly, gave her a ride, and she appreciated them.
This review was collected via phone interview by Customer Research Inc.

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Matt H.
Wyoming, MI
Ford F-150
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/17/2018 Category: Service
Matt said the mechanic did a quality job and the work was done in a timely manner.
This review was collected via phone interview by Customer Research Inc.

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Taylor V.
Grand Rapids, MI
Chevrolet Malibu
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/30/2018 Category: Service
Taylor said the staff at the facility always take care of her, they are happy to help her out when she needs it and she can drop off her vehicle and they'll always work on it.
This review was collected via phone interview by Customer Research Inc.

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Victoria C.
Grand Rapids, MI
GMC Envoy
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/24/2018 Category: Service
Victoria said the employees provided great quality service. They were friendly, courteous, and made her feel like family.
This review was collected via phone interview by Customer Research Inc.

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Paula W.
Grand Rapids, MI
Mercury Grand Marquis
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/21/2018 Category: Service
Paula said she's never had such a good experience servicing a vehicle. The staff was fantastic and the customer service was great. She is very happy.
This review was collected via phone interview by Customer Research Inc.

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Randy B.
Byron Center, MI
Chevrolet Avalanche
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/20/2018 Category: Service
Randy said he has always had a good relationship with the business. They are very open, communication-wise.
This review was collected via phone interview by Customer Research Inc.

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Alex R.
Grand Rapids, MI
Chevrolet Malibu
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/13/2018 Category: Service
Alex said they are efficient and knowledgeable .He is very pleased with the customer service and they know what they are talking about.
This review was collected via phone interview by Customer Research Inc.

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Alex S.
Grand Rapids, MI
Ford Escape
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/12/2018 Category: Service
Alex said the service was done quickly. He did not have to wait on his service.
This review was collected via phone interview by Customer Research Inc.

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Jean S.
Wyoming, MI
Honda CR-V
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/26/2018 Category: Service
Jean said the staff were all very thorough, kind, competent, helpful, and they are the tops.
This review was collected via phone interview by Customer Research Inc.

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Brian S.
Trufant, MI
Pontiac Montana SV6
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/21/2018 Category: Service
Brian said they did everything they were supposed to do. They told him what he needed and they did the work in a timely manner.
This review was collected via phone interview by Customer Research Inc.

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Amber H.
Grand Rapids, MI
Toyota Corolla
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/15/2018 Category: Service
Amber said the service is always good.
This review was collected via phone interview by Customer Research Inc.

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Patricia W.
Wyoming, MI
Chrysler PT Cruiser
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/15/2018 Category: Service
Spoke with Patricia's husband. He said the staff was friendly and trustworthy. The overall service was good.
This review was collected via phone interview by Customer Research Inc.

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Jake W.
Shelbyville, MI
Chevrolet Impala
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/15/2018 Category: Service
Spoke with Jake's wife. She said she loves the receptionist. She said the staff was honest, respectful, and quite knowledgeable.
This review was collected via phone interview by Customer Research Inc.