Overview

Overall Rating 4.88/5Overall Rating 4.88/5Overall Rating 4.88/5Overall Rating 4.88/5rating 4.88

145 Reviews

99% Would Recommend
Latest Review 4 days ago

Reviews


AW
Arlene W.
Grand Rapids, MI
Toyota Corolla
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/17/2018 Category: Service
Arlene said She appreciates Bob's great service and she trusts him completely.
This review was collected via phone interview by Customer Research Inc.

TF
Tom F.
Byron Center, MI
Jeep Grand Cherokee
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/14/2018
Friendly
Quality work.

JE
Joe E.
Grand Rapids, MI
Jeep Grand Cherokee
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/02/2018
I love the small town feel of Bob's Auto Service. Honest, repairs only what is necessary.
I met Bob personally and felt that he gave me honest answers and did a great job with his auto repairs. Jessica does a great job too1

JS
Jean S.
Wyoming, MI
Honda CR-V
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/31/2018 Category: Service
Jean said they do a very good job.
This review was collected via phone interview by Customer Research Inc.

HD
Henry D.
Grand Rapids, MI
Oldsmobile Eighty-Eight
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/23/2018 Category: Service
Henry said this business was the best.
This review was collected via phone interview by Customer Research Inc.

TS
Trent S.
Byron Center, MI
Buick Regal
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/08/2018 Category: Service
Trent said his experience with this business was excellent. The employees were very helpful, found the problem quickly, and it was reasonably priced. He stated he would recommend it to everyone.
This review was collected via phone interview by Customer Research Inc.

AF
Art F.
Lowell, MI
Chevrolet TrailBlazer
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/08/2018 Category: Service
Art said the mechanic has always treated him with respect and he's been doing business with them for 30 years.
This review was collected via phone interview by Customer Research Inc.

JR
Janelle R.
Grand Rapids, MI
Dodge Grand Caravan
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/23/2018 Category: Service
Janelle said the business went above and beyond to provide service.
This review was collected via phone interview by Customer Research Inc.

HD
Henry D.
Grand Rapids, MI
Buick LeSabre
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/11/2018 Category: Service
Henry said the staff were really good people.
This review was collected via phone interview by Customer Research Inc.

RA
Randy A.
Grand Rapids, MI
Chevrolet Chevy Express
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/27/2018 Category: Service
Randy said Bob was honest. He provided fair service. He was very knowledgeable.
This review was collected via phone interview by Customer Research Inc.

AF
Art F.
Lowell, MI
Chevrolet TrailBlazer
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/15/2018 Category: Service
Art said the business is excellent. The staff is helpful and cooperative and if they spot a problem, they let him know. He trusts him and he stated he's a good mechanic.
This review was collected via phone interview by Customer Research Inc.

DS
Delores S.
Grand Rapids, MI
Saturn Aura
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/15/2018 Category: Service
Delores said Bob is wonderful. She has gone to him over the years and he's right on the money, he's honest and does not do anything that is not necessary. She appreciates him, his honesty and his ability to fix her vehicle.
This review was collected via phone interview by Customer Research Inc.

JB
Jared B.
Wyoming, MI
Ram Pickup
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/15/2018 Category: Service
Jared said, this business is very thorough, they are very responsive and they kept him updated during the work.
This review was collected via phone interview by Customer Research Inc.

RW
Ron W.
Grand Rapids, MI
Kia Optima
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/15/2018 Category: Service
Ron said he was happy with everything at the business and they do great work.
This review was collected via phone interview by Customer Research Inc.

CB
Chris B.
Grand Rapids, MI
Hyundai Santa Fe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/31/2018 Category: Service
Chris said the experience was great.. The technicians were very good and walked her through scheduling and everything over the telephone.
This review was collected via phone interview by Customer Research Inc.

RR
Russ R.
Dorr, MI
Ford Pickup
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/30/2018 Category: Service
Russ said the business provides great service.
This review was collected via phone interview by Customer Research Inc.

JB
Jenny B.
Grand Rapids, MI
Chevrolet Tahoe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/26/2018 Category: Service
Jenny said the business provided excellent service.
This review was collected via phone interview by Customer Research Inc.

SS
Susan S.
Kentwood, MI
Ford Taurus
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/19/2018 Category: Service
Susan said the staff did a great job. They were friendly, gave her a ride, and she appreciated them.
This review was collected via phone interview by Customer Research Inc.

MH
Matt H.
Wyoming, MI
Ford F-150
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/17/2018 Category: Service
Matt said the mechanic did a quality job and the work was done in a timely manner.
This review was collected via phone interview by Customer Research Inc.

TV
Taylor V.
Grand Rapids, MI
Chevrolet Malibu
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/30/2018 Category: Service
Taylor said the staff at the facility always take care of her, they are happy to help her out when she needs it and she can drop off her vehicle and they'll always work on it.
This review was collected via phone interview by Customer Research Inc.