You fixed my spark plug and "scanned" my dash cluster. And now I have no speedometer, no cruise control, and my 4x4 low indicator light is on even though I'm not in 4wd.
We are sorry Ms. L feels we overcharged her for our services.
She brought her recently purchased vehicle in for a full inspection. This takes about an hour and she was told up front what the charge would be, and we charged exactly the amount she had authorized. We explained our findings and a time frame for repairs.
The battery was failing and the terminals were in very bad shape. We told her this was first repair she should do so as not to be stranded with a dead battery, and the vehicle also needed a tuneup. There were some maintenance items which we would recheck at her next oil change. All the repairs needed and estimates were also written down for her, and explained several times. She agreed to do the battery and terminal ends, and would come back for the tuneup.
We then replaced the battery and terminal ends for exactly the price she agreed to before we did the work.
We did not do a tuneup.
We at Bob's Lil Car Hospital strive to have fair and competitive pricing for our services and we believe Ms L. was charged accordingly.