business image

Bob's Service Center

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(2,708 Reviews)
89
Write a Review

Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
9
Total ReScores
4.0
ReScore Average
89
Net Promoter Score ®

Business Details

About

Since 1987, Bob's Service Center has provided motorists in the White River Junction, VT area with comprehensive auto repair services that include Car & Truck Care, Electronic Services, Electrical Services, General Services, Heating and Cooling Services, Engine & Transmission, Miscellaneous Services, Towing, Transmission Services, and Since 1987, Bob's Service Center has provided motorists in the White River Junction, VT area with comprehensive auto repair services that include Car & Truck Care, Electronic Services, Electrical Services, General Services, Heating and Cooling Services, Engine & Transmission, Miscellaneous Services, Towing, Transmission Services, and Undercar Services. Our goal is to offer the best services available at affordable prices to get you back on the road in no time. ...more

Categories
Auto Maintenance, Auto Repair, Car Maintenance
Contact
(802) 295-2341

Business Hours

Mon
7:30 AM - 4:30 PM
Tue
7:30 AM - 4:30 PM
Wed
7:30 AM - 4:30 PM
Thu
7:30 AM - 4:30 PM
Fri
7:30 AM - 4:30 PM
Sat
closed
Sun
closed
* Eastern Time (US & Canada)
4 Ballardvale Dr White River Junction, VT 05001-2004

Affiliations

AAA - Approved Auto Repair
ASE
Bob's Service Center's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(2,708 Reviews)

EF
gravatar
Eileen F.
Hartford, VT
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
06/10/2014
verified customer Verified Customer
Car inspection at Bob's Service Center
when I took my car to my mechanic (twice) he did not agree with Roger, but Roger was really arrogant and would not talk to him. Consequently, I spent $800.00 on repairs, some of which were unnecesary according to my mechanic. He even tried to make me take the bush arms in to show Bob that they were perfectly fine. I will never have anything done to my car at Bob's again. I just had a staff meeting with a person that just moved to the area. He said he tried to get his car inspected and went through the same thing.
Not Recommended
Brent M. from Bob's Service Center responded on 06/13/2014 06:40 PM

Eileen, I‘m sorry your car inspection
experience with us wasn’t as smooth as you hoped for. Yes, you had to bring your car to YOUR mechanic (twice) but that was because he didn’t see that we clearly listed on your invoice that the left control arm bushing was bad but he replaced the right side, (which WAS fine). This would explain some of the $800
worth of repairs that were “unnecessary”. I wish you HAD brought the left control arm back to me so I could show you where it was bad.
                Being an official Vermont inspection station, we are bound by the inspection laws of the Vermont DMV and are liable for fines and drivers’ license revocation should we affix an inspection sticker to a car that does not pass all the safety
inspection requirements set by the state.
                I’m also sorry that a member of your staff had “the same experience” but not knowing who it is, I can only guess that there was an issue with their car that caused it not to pass inspection but they didn’t understand the reason or logic why.

Sincerely, Bob Perkins

Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.