Overview

Overall Rating 4.67/5Overall Rating 4.67/5Overall Rating 4.67/5Overall Rating 4.67/5rating 4.67

1083 Reviews

ReScore Reviews™ (36)

ReScore
Overall Rating 4.8055594/5Overall Rating 4.8055594/5Overall Rating 4.8055594/5Overall Rating 4.8055594/5rating 4.8055594
Original
Overall Rating 2.30556/5Overall Rating 2.30556/5rating 2.30556rating 2.30556rating 2.30556
93% Would Recommend
100% Business Response
Latest Review about 2 hours ago

Reviews


MA
Marie A.
Weymouth, MA
2017 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/19/2018 Category: Service
Service reps get 5stars, boch dealership get 1star.
David the service rep is the best in there. He’s knowledgeable, attentive and patient. I purchased my car when they were clay, now they are boch and I have not gotten good experience with boch. Prob won’t return there unless absolutely necessary. There are other Hyundai that offers more than boch. (i.e. courtesy rental, free car wash with service ext)
Antoinette (Annie) Z., Customer Relations Manager from Boch Hyundai responded on 07/19/2018

Thank you so much for taking the time to fill out the survey and for the 5 star rating! It is so nice to hear that you had a pleasant experience while servicing your vehicle with us! We strive to provide all our customers with professional, efficient and friendly service each time! Thank you for your feedback, and we hope to see you back here soon!

Antoinette Zelman
Customer Relations Manager
(781) 619-7875

Verified Customer
Sharon, MA
2011 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/19/2018 Category: Service
Great Job
Great job
Antoinette (Annie) Z., Customer Relations Manager from Boch Hyundai responded on 07/19/2018

Thank you so much for taking the time to fill out the survey and for the 5 star rating! It is so nice to hear that you had a pleasant experience while servicing your vehicle with us! We strive to provide all our customers with professional, efficient and friendly service each time! Thank you for your feedback, and we hope to see you back here soon!

Antoinette Zelman
Customer Relations Manager
(781) 619-7875

VS
Vincent S.
Canton, MA
2018 Hyundai Sonata
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
07/18/2018 Category: Service
Need Deals on service
For a 40.00 oil change they ought to wash vehicle .Vin S
STEVEN M R., Service Manager from Boch Hyundai responded on 07/19/2018

Thank you for taking the time to fill out the survey. We appreciate your candor and any and all comments, whether they be positive or negative, are used to fine tune our service process. I apologize to you that we failed to meet your expectations. Unfortunately, our automated car wash is out of commission and won't be replaced until our facilities are upgraded. We are expecting state of the art new buildings for Hyundai in the near future. However, these things do take some time to develop.
I'd like to offer you a complimentary cleaning of your car both inside and out. This is much better than just a car wash. 
If this is something you would like to take advantage of just reply to this email and I will put it in the notes for your account. You can schedule this any time at your convenience. 
We value you as a customer and we want all our customers to feel like they got a 5 star service. 
Thank you again.

Steve Richardson
Service Manager
(781)769-6200

VA
Veronica A.
Providence, RI
2013 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/18/2018 Category: Service
Great experience
Working with David H is always a pleasure
Antoinette (Annie) Z., Customer Relations Manager from Boch Hyundai responded on 07/18/2018

Thank you so much for taking the time to fill out the survey and for the 5 star rating! It is so nice to hear that you had a pleasant experience while servicing your vehicle with us! We strive to provide all our customers with professional, efficient and friendly service each time! Thank you for your feedback, and we hope to see you back here soon!

Antoinette Zelman
Customer Relations Manager
(781) 619-7875

Verified Customer
West Newton, MA
2011 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/17/2018 Category: Service
Service
My service advisor David Hernandez was great! He let me know everything that was going on with my vehicle and What it needed there was no unnecessary repairs and was able to come under estimated cost. Great job!
Antoinette (Annie) Z., Customer Relations Manager from Boch Hyundai responded on 07/18/2018

Thank you so much for taking the time to fill out the survey and for the 5 star rating! It is so nice to hear that you had a pleasant experience while servicing your vehicle with us! We strive to provide all our customers with professional, efficient and friendly service each time! Thank you for your feedback, and we hope to see you back here soon!

Antoinette Zelman
Customer Relations Manager
(781) 619-7875

DW
Dejon W.
Boston, MA
2012 Hyundai Veloster
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/17/2018 Category: Service
Really friendly, fast seevice
The technicians were really friendly and helpful and service was fast and useful. Thanks!
Antoinette (Annie) Z., Customer Relations Manager from Boch Hyundai responded on 07/17/2018

Thank you so much for taking the time to fill out the survey and for the 5 star rating! It is so nice to hear that you had a pleasant experience while servicing your vehicle with us! We strive to provide all our customers with professional, efficient and friendly service each time! Thank you for your feedback, and we hope to see you back here soon!

Antoinette Zelman
Customer Relations Manager
(781) 619-7875

SJ
Samer J.
Dedham, MA
2015 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/17/2018 Category: Service
Great service
Thank you for the best service that you provided . The staff is friendly and proffesional .

Best team
Antoinette (Annie) Z., Customer Relations Manager from Boch Hyundai responded on 07/17/2018

Thank you so much for taking the time to fill out the survey and for the 5 star rating! It is so nice to hear that you had a pleasant experience while servicing your vehicle with us! We strive to provide all our customers with professional, efficient and friendly service each time! Thank you for your feedback, and we hope to see you back here soon!

Antoinette Zelman
Customer Relations Manager
(781) 619-7875

MM
Melissa M.
Franklin, MA
2017 Hyundai Ioniq Hybr
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/16/2018 Category: Service
In and out for recall
The recall to the dealership and inspection was handle as always is by David Hernandez i. e. quickly, with professionalism and good will.
Antoinette (Annie) Z., Customer Relations Manager from Boch Hyundai responded on 07/17/2018

Thank you so much for taking the time to fill out the survey and for the 5 star rating! It is so nice to hear that you had a pleasant experience while servicing your vehicle with us! We strive to provide all our customers with professional, efficient and friendly service each time! Thank you for your feedback, and we hope to see you back here soon!

Antoinette Zelman
Customer Relations Manager
(781) 619-7875

Verified Customer
Pawtucket, RI
2014 Hyundai Elantra Gt
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/15/2018 Category: Service
Great service
Keep up good work
Antoinette (Annie) Z., Customer Relations Manager from Boch Hyundai responded on 07/16/2018

Thank you so much for taking the time to fill out the survey and for the 5 star rating! It is so nice to hear that you had a pleasant experience while servicing your vehicle with us! We strive to provide all our customers with professional, efficient and friendly service each time! Thank you for your feedback, and we hope to see you back here soon!

Antoinette Zelman
Customer Relations Manager
(781) 619-7875

MF
Maureen F.
Quincy, MA
2016 Hyundai Santa Fe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/15/2018 Category: Service
Clean and helpful staff
Friendly staff good location
Antoinette (Annie) Z., Customer Relations Manager from Boch Hyundai responded on 07/16/2018

Thank you so much for taking the time to fill out the survey and for the 5 star rating! It is so nice to hear that you had a pleasant experience while servicing your vehicle with us! We strive to provide all our customers with professional, efficient and friendly service each time! Thank you for your feedback, and we hope to see you back here soon!

Antoinette Zelman
Customer Relations Manager
(781) 619-7875

CD
Charlene D.
Weymouth, MA
2014 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/13/2018 Category: Service
Atmosphere
Very professional service technician
STEVEN M R., Service Manager from Boch Hyundai responded on 07/16/2018

Thank you very much for your business!

Steve Richardson
Service Manager
(781)769-6200

DB
Donna B.
Canton, MA
2007 Hyundai Santa Fe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/12/2018 Category: Service
Service department
Service department has been great so far . I bring my car in to Hyundai service for everything . David has always been honest , friendly and willing to help 😊 Tony helped me this time and was very good . Keep up the good work !!!!!
Antoinette (Annie) Z., Customer Relations Manager from Boch Hyundai responded on 07/13/2018

Thank you so much for taking the time to fill out the survey and for the 5 star rating! It is so nice to hear that you had a pleasant experience while servicing your vehicle with us! We strive to provide all our customers with professional, efficient and friendly service each time! Thank you for your feedback, and we hope to see you back here soon!

Antoinette Zelman
Customer Relations Manager
(781) 619-7875

SA
Steven A.
Sharon, MA
2017 Hyundai Accent
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/11/2018 Category: Service
Service
I was very satisfied with your service.
Antoinette (Annie) Z., Customer Relations Manager from Boch Hyundai responded on 07/13/2018

Thank you so much for taking the time to fill out the survey and for the 5 star rating! It is so nice to hear that you had a pleasant experience while servicing your vehicle with us! We strive to provide all our customers with professional, efficient and friendly service each time! Thank you for your feedback, and we hope to see you back here soon!

Antoinette Zelman
Customer Relations Manager
(781) 619-7875

Verified Customer
Norfolk, MA
2017 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/10/2018 Category: Service
Hyundai
Great service
Antoinette (Annie) Z., Customer Relations Manager from Boch Hyundai responded on 07/13/2018

Thank you so much for taking the time to fill out the survey and for the 5 star rating! It is so nice to hear that you had a pleasant experience while servicing your vehicle with us! We strive to provide all our customers with professional, efficient and friendly service each time! Thank you for your feedback, and we hope to see you back here soon!

Antoinette Zelman
Customer Relations Manager
(781) 619-7875

MP
Marian P.
Canton, MA
2008 Hyundai Santa Fe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/10/2018 Category: Service
Service
My recent experience was wonderful as Christina, service advisor, was superb and car ready when promised.

Dennis, shuttle department, is magnificent and should be applauded for his efforts with the customers.

The only drawback is the call center to schedule service as they are not doing their due diligence for smooth registration on appointment date.
Antoinette (Annie) Z., Customer Relations Manager from Boch Hyundai responded on 07/13/2018

Thank you so much for taking the time to fill out the survey and for the 5 star rating! It is so nice to hear that you had a pleasant experience while servicing your vehicle with us! We strive to provide all our customers with professional, efficient and friendly service each time! Thank you for your feedback, and we hope to see you back here soon!

Antoinette Zelman
Customer Relations Manager
(781) 619-7875

LM
Linda M.
Mansfield, MA
2012 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/09/2018 Category: Service
Courteous and professional service.
A good product and good service
Antoinette (Annie) Z., Customer Relations Manager from Boch Hyundai responded on 07/10/2018

Thank you so much for taking the time to fill out the survey and for the 5 star rating! It is so nice to hear that you had a pleasant experience while servicing your vehicle with us! We strive to provide all our customers with professional, efficient and friendly service each time! Thank you for your feedback, and we hope to see you back here soon!

Antoinette Zelman
Customer Relations Manager
(781) 619-7875

MB
Mark B.
North Attleborough, MA
2017 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/09/2018 Category: Service
Great Customer Service
Another job well done
Antoinette (Annie) Z., Customer Relations Manager from Boch Hyundai responded on 07/10/2018

Thank you so much for taking the time to fill out the survey and for the 5 star rating! It is so nice to hear that you had a pleasant experience while servicing your vehicle with us! We strive to provide all our customers with professional, efficient and friendly service each time! Thank you for your feedback, and we hope to see you back here soon!

Antoinette Zelman
Customer Relations Manager
(781) 619-7875

MC
Marilyn C.
Stoughton, MA
2018 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/06/2018 Category: Service
Dave Hernandez
I go to Boch for the great servce. Dave takes care of my car.Service dept is awesome explains what needs to be done and done in a timely manner
Antoinette (Annie) Z., Customer Relations Manager from Boch Hyundai responded on 07/06/2018

Thank you so much for taking the time to fill out the survey and for the 5 star rating! It is so nice to hear that you had a pleasant experience while servicing your vehicle with us! We strive to provide all our customers with professional, efficient and friendly service each time! Thank you for your feedback, and we hope to see you back here soon!

Antoinette Zelman
Customer Relations Manager
(781) 619-7875

BP
Betty P.
West Roxbury, MA
2011 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/05/2018 Category: Service
The counter staff are very courteous and helpful.
I really like the service and attention paid to our car, David Hernandaz is the best!!!!!!!!!!!. I also just wanted to say that all of your staff are outstanding.
Antoinette (Annie) Z., Customer Relations Manager from Boch Hyundai responded on 07/06/2018

Thank you so much for taking the time to fill out the survey and for the 5 star rating! It is so nice to hear that you had a pleasant experience while servicing your vehicle with us! We strive to provide all our customers with professional, efficient and friendly service each time! Thank you for your feedback, and we hope to see you back here soon!

Antoinette Zelman
Customer Relations Manager
(781) 619-7875

SL
Sandra L.
Sharon, MA
2016 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/05/2018 Category: Service
Feel very well taken care of.
I am very impressed with David Hernandez, Service Advisor. I always feel that whatever my concern, David will take care of it. He certainly exemplifies what I believe Boch would want all their employees to exemplify.
Sandy L
Antoinette (Annie) Z., Customer Relations Manager from Boch Hyundai responded on 07/06/2018

Thank you so much for taking the time to fill out the survey and for the 5 star rating! It is so nice to hear that you had a pleasant experience while servicing your vehicle with us! We strive to provide all our customers with professional, efficient and friendly service each time! Thank you for your feedback, and we hope to see you back here soon!

Antoinette Zelman
Customer Relations Manager
(781) 619-7875